fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/facebook-decommission] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.235.175.15] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;1975276096;285810186;7;-1151093806;538;6c30;2h01;3h75bc5240;4h11091e0a] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=195A5FD3F309E0CAAFA6A7126BF30FDA=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1121644804] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [40b3c064-6153a803-27d6bc3] [X-Forwarded-For] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-RequestState] = [agentId=0x75bc5240&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content facebook-decommission /nac/#/choose-phone /phones /plans promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories /home-phone /lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=10=sn=195A5FD3F309E0CAAFA6A7126BF30FDA=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/facebook-decommission] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.235.175.15] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;1975276096;285810186;7;-1151093806;538;6c30;2h01;3h75bc5240;4h11091e0a] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=195A5FD3F309E0CAAFA6A7126BF30FDA=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1121644804] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [40b3c064-6153a803-27d6bc3] [X-Forwarded-For] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-RequestState] = [agentId=0x75bc5240&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content facebook-decommission on =3=srv=10=sn=195A5FD3F309E0CAAFA6A7126BF30FDA=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US jsecbrmb 2019-05-21 12:23:53 true site/support jsecbrmb templatedata/site/support/data/billing-account/facebook-decommission 1558535556 2019-05-22 10:33:15 /default/main/internet/fido/STAGING /default/main/internet/fido facebook-decommission 1558535463769 2019-05-22 10:33:15 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/facebook-decommission templatedata/site/support/data/billing-account/facebook-decommission 1 true facebook-decommission ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management Management customer faqs 1558455754212 How to log in to your Fido account using your email, CTN or Group ID now that Facebook log in is no longer available. How to log in to your Fido account using your email, CTN or Group ID now that Facebook log in is no longer available. How to log in to your Fido account using your email, CTN or Group ID now that Facebook log in is no longer available. <p>As of July, 2019 you will no longer be able to log into your Fido account through Facebook. But you can still log in using your email, Fido number or Group ID. For those who have been using Facebook rather than our preferred methods, please verify your username.</p> <p><strong>Verify your username</strong></p> <p>Steps to verify</p> <ol> <li>Login</li> <li>Go to Profile &amp; Settings page</li> <li>Verify that you still have access to your username</li> </ol> <div class="faq-container"> <div class="faq-question"> <h3>I no longer have access to my email username</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>You can click the edit button on the Profile &amp; Settings page to change it to a new email address (Note: If you have previously created a profile with the entered email you will be unable to proceed. You can choose to use another email OR contact us to have an agent assist you in linking to the email.)</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>I still have access to my email, but can&rsquo;t remember the password because it&rsquo;s been too long</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>You can click the "Forgot username and/or password" link on the login page and follow the steps to reset your password.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>I no longer remember the password to my Fido number username</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>You can click the "Forgot username and/or password" link on the login page and follow the steps to reset your password.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>I have access to the Fido number, but would like to use email username instead</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>You can register for a new email based profile <a href="https://www.fido.ca/pages/#/easylogin/main">here</a>. Just click <strong>ACCOUNT HOLDER</strong> under the <strong>MONTHLY MOBILE OR INTERNET SERVICE</strong> section and follow the steps.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>I no longer remember the password to my GroupID username (i.e. johnsmith123)</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>You can register for a new email based profile <a href="https://www.fido.ca/pages/#/easylogin/main">here</a>. Just click <strong>ACCOUNT HOLDER</strong> under the <strong>MONTHLY MOBILE OR INTERNET SERVICE</strong> section and follow the steps.</p> </div> </div> </div> Comment ouvrir une session de votre compte Fido à l’aide de votre adresse courriel, de vot Comment ouvrir une session de votre compte Fido à l’aide de votre adresse courriel, de votre numéro de téléphone ou de votre code de groupe maintenant que l’ouverture de session par Facebook n’est plus disponible. Comment ouvrir une session de votre compte Fido à l’aide de votre adresse courriel, de votre numéro de téléphone ou de votre code de groupe maintenant que l’ouverture de session par Facebook n’est plus disponible. <p>&Agrave; partir de juillet 2019, vous ne pourrez plus ouvrir de session dans votre compte Fido &agrave; partir de Facebook. Mais vous pourrez toujours vous connecter avec votre adresse courriel, num&eacute;ro Fido ou num&eacute;ro d&rsquo;identification de groupe. Si vous utilisiez Facebook plut&ocirc;t que nos m&eacute;thodes de pr&eacute;f&eacute;rence, veuillez v&eacute;rifier votre nom d&rsquo;utilisateur.</p> <p><strong>V&eacute;rifier votre nom d&rsquo;utilisateur</strong></p> <p>&Eacute;tapes &agrave; suivre :</p> <ol> <li>Ouvrez une session.</li> <li>Allez &agrave; la page &laquo; Profil et param&egrave;tres &raquo;.</li> <li>V&eacute;rifiez si vous avez toujours acc&egrave;s &agrave; votre nom utilisateur.</li> </ol> <div class="faq-container"> <div class="faq-question"> <h3>Je n&rsquo;ai plus acc&egrave;s &agrave; mon adresse courriel (nom d&rsquo;utilisateur).</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Vous pouvez cliquer sur le lien &laquo; Nom d'utilisateur ou mot de passe oubli&eacute;? &raquo; sur la page d&rsquo;ouverture de session et suivre les &eacute;tapes pour r&eacute;initialiser votre mot de passe.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>J'ai encore acc&egrave;s &agrave; mon courriel, mais j&rsquo;ai oubli&eacute; mon mot de passe, car &ccedil;a fait longtemps que je ne l&rsquo;ai pas utilis&eacute;.</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Vous pouvez cliquer sur le lien &laquo; Nom d'utilisateur ou mot de passe oubli&eacute;? &raquo; sur la page d&rsquo;ouverture de session et suivre les &eacute;tapes pour r&eacute;initialiser votre mot de passe.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>J&rsquo;ai oubli&eacute; le mot de passe de mon nom d&rsquo;utilisateur Fido.</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Vous pouvez cliquer sur le lien &laquo; Nom d'utilisateur ou mot de passe oubli&eacute;? &raquo; sur la page d&rsquo;ouverture de session et suivre les &eacute;tapes pour r&eacute;initialiser votre mot de passe.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>J&rsquo;ai acc&egrave;s &agrave; mon num&eacute;ro Fido, mais je pr&eacute;f&egrave;re utiliser mon nom courriel.</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Vous pouvez enregistrer une nouvelle adresse courriel <a href="https://www.fido.ca/pages/#/easylogin/main">ici</a>. Cliquez sur <strong>TITULAIRE DU COMPTE</strong> dans la section <strong>SERVICE MOBILE OU INTERNET MENSUEL</strong> et suivez les &eacute;tapes.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>J&rsquo;ai oubli&eacute; le mot de passe de mon identifiant de groupe (p. ex., johnsmith123).</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Vous pouvez enregistrer une nouvelle adresse courriel <a href="https://www.fido.ca/pages/#/easylogin/main">ici</a>. Cliquez sur <strong>TITULAIRE DU COMPTE</strong> dans la section <strong>SERVICE MOBILE OU INTERNET MENSUEL</strong> et suivez les &eacute;tapes.</p> </div> </div> </div> 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

How to log in to your Fido account using your email, CTN or Group ID now that Facebook log in is no longer available.

As of July, 2019 you will no longer be able to log into your Fido account through Facebook. But you can still log in using your email, Fido number or Group ID. For those who have been using Facebook rather than our preferred methods, please verify your username.

Verify your username

Steps to verify

  1. Login
  2. Go to Profile & Settings page
  3. Verify that you still have access to your username

I no longer have access to my email username

You can click the edit button on the Profile & Settings page to change it to a new email address (Note: If you have previously created a profile with the entered email you will be unable to proceed. You can choose to use another email OR contact us to have an agent assist you in linking to the email.)

I still have access to my email, but can’t remember the password because it’s been too long

You can click the "Forgot username and/or password" link on the login page and follow the steps to reset your password.

I no longer remember the password to my Fido number username

You can click the "Forgot username and/or password" link on the login page and follow the steps to reset your password.

I have access to the Fido number, but would like to use email username instead

You can register for a new email based profile here. Just click ACCOUNT HOLDER under the MONTHLY MOBILE OR INTERNET SERVICE section and follow the steps.

I no longer remember the password to my GroupID username (i.e. johnsmith123)

You can register for a new email based profile here. Just click ACCOUNT HOLDER under the MONTHLY MOBILE OR INTERNET SERVICE section and follow the steps.