When you request to port out your phone number to another carrier, you'll get a text from us.
As of November 3rd, 2020, you will need to authorize your number transfer before it can be completed. Here’s what else you need to know.
Did the text I received about transferring my number come from Fido?
If you recently requested to transfer your phone number to another provider, Fido will send you a text message to verify and complete your request.
The phone number assigned as the account holder will also receive a text to inform them of the request to transfer a phone number on their account.
What is the text message Fido will send me?
If we received a request to transfer your number, you will receive:
Hi, it’s Fido! We received a request to transfer your mobile number to another service provider. To approve this request, reply YES. To cancel it, simply reply NO. For security reasons, you only have 90 minutes to send us your reply. If you don’t answer within this time, the transfer request will automatically be cancelled. Questions? Give us a call at 1-866-405-8694.
If you are an account holder where we have received a request to transfer a phone number on your account, you will receive:
Hi, it’s Fido! We received a request to transfer a mobile number on your account to another service provider. We sent a text message directly to that number to ask them to approve or cancel the transfer – they have 90 minutes to reply. If you don’t agree with this transfer, you can give us a call at 1-866-405-8694 to cancel the request.
I didn’t request to transfer my Fido number. What should I do?
If you did not request to transfer your Fido number, please reply back to the text message we’ve sent with a “No” response. Please do not include any extra words, characters or punctuation.
If you do not respond to the request, it will automatically cancel after 90 minutes.
I need to transfer multiple lines. Do I need to authorize each one?
If you’re transferring multiple wireless lines from one account, you’ll receive one text message for each line.
You will need to respond “Yes” to each text message to authorize each transfer. Please do not include any extra words, characters or punctuation.
My phone is lost, stolen or broken. How do I authorize the transfer?
Please contact us at 1-866-405-8694 if you’re not able to complete the authorization from your device. For any other questions or inquiries, please visit our Contact Us page