fido/content on false false [Cookie] = [dtCookie==3=srv=16=sn=5CD3FC3CAD4092031DBEFCA4D3684518=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/change-contact-information] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [-770018762] [True-Client-IP] = [18.205.109.152] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;16;354033303;1437567;7;-1151093806;570] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [18.205.109.152, 23.46.238.140] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [18.205.109.152, 23.46.238.140] [X-dynaTrace-RequestState] = [agentId=0x151a1e97&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] content change-contact-information /nac/#/choose-phone /phones /nac/#/choose-plan?type=byod promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories fido-home-phone mobile/lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=16=sn=5CD3FC3CAD4092031DBEFCA4D3684518=perc=100000=ol=0=mul=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie==3=srv=16=sn=5CD3FC3CAD4092031DBEFCA4D3684518=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/change-contact-information] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [-770018762] [True-Client-IP] = [18.205.109.152] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;16;354033303;1437567;7;-1151093806;570] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [18.205.109.152, 23.46.238.140] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [18.205.109.152, 23.46.238.140] [X-dynaTrace-RequestState] = [agentId=0x151a1e97&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] content change-contact-information on =3=srv=16=sn=5CD3FC3CAD4092031DBEFCA4D3684518=perc=100000=ol=0=mul=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rmq 2017-08-24 18:32:51 true site/support j6ho4rmq templatedata/site/support/data/billing-account/change-contact-information 1585618590 2020-03-31 15:24:50 /default/main/internet/fido/STAGING /default/main/internet/fido change-contact-information 1585618616806 2020-03-31 15:24:50 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/change-contact-information templatedata/site/support/data/billing-account/change-contact-information 1 true change-contact-information ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management Management how_tos 663 Change address and contact information | Fido Support Make sure to provide Fido with your new address as soon as you have it, even if you haven’t yet moved in. How to change your address and other contact information <p>Even though we&rsquo;re moving to online billing as of April 9, 2019, we will still send important service notices to the billing address on file. To reduce the risk of fraud on your Fido account, we will also cross-reference against the billing address on file at your financial institution when you make a payment. So, it is important you keep your billing address up to date!</p> <p>Also important is that we have the right contact email address on file so that you receive notifications when your bill is ready to view online.</p> <div class="faq-container"> <div class="faq-question"> <h3>How to change your billing address and other contact information using My Account</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Even though we&rsquo;ve moved to online billing, we&rsquo;ll still send you messages by mail or email from time to time. To reduce the risk of fraud on your Fido account, we will also cross-reference against the billing address on file at your financial institution when you make a payment. So, it is important you keep your billing address up to date!</p> <p>Also important is that we have the right contact email address on file so that you receive notifications when your bill is ready to view online.</p> <h3>Change your billing address:</h3> <ol> <li>Log in to <a href="https://www.fido.ca/myaccount"><strong>My Account</strong></a>.</li> <li>Select the <strong>Profile &amp; Settings</strong> tab.</li> <li>Scroll down to <strong>Billing Settings</strong>.</li> <li>Select <strong>Update billing address</strong> to edit</li> <li>A pop up window will open</li> <li>Start entering your new address to find a Canada Post match.</li> <li>Choose the correct address from the options provided.</li> <li>Select <strong>Continue</strong>.</li> <li>Review your billing address and select <strong>Submit</strong>. (To return to the previous screen, select <strong>Edit Address</strong>). </li> <li>Success! Click <strong>Done</strong> and you'll return to the Profile &amp; Settings page and your new address should display in real-time.</li> </ol> <p>A maximum of two changes of billing address per year can be made on fido.ca. Fido Mobile customers are unable to upgrade their device within 30 days of updating their billing address online.</p> <h3>Things to Know</h3> <ul> <li>If you&rsquo;re moving to a different region (outside your current local calling area) you may want to change your Fido phone number to avoid long distance charges.</li> <li>If you have enabled the Fido Wi-Fi Calling service available on your device, make sure to update your 9-1-1 emergency address.</li> </ul> <p><strong>Internet Customers:</strong> in addition to your billing address, you will also need to update your service address when you move. This must be done in a retail store or by contacting customer care.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Change your contact email address (for billing), language and phone number(s)</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <div class="gray-bg"><ol> <li>Log in to <a href="https://www.fido.ca/myaccount"><strong>My Account</strong></a></li> <li>Go to <strong>Profile &amp; Settings</strong> tab</li> <li>Scroll down to <strong>Contact Preferences</strong></li> <li>Select <strong>Update contact preferences</strong> to edit</li> <li>Enter your new contact email and/or phone number(s) or change your preferred language.</li> <li>Select <strong>Save</strong>.</li> <li>Your new contact details should appear on the profile page.</li> </ol> <p>*For your security, please enter all 10 numeric digits when entering a phone number.</p> </div> <h3>Things to Know</h3> <ul> <li>The changes will be effective immediately, except for your preferred online billing language, which will take affect from the next billing cycle.</li> <li>Your contact email address is the one we use to send bill notifications and can be different from your Fido My Account username email.</li> <li>Soon, you&rsquo;ll be able to receive SMS notifications when your bill is ready to view, in addition to email notifications.</li> <li>We&rsquo;ll charge a fee to update contact information - like your email address, phone number and language preferences - by phone or chat &ndash; It's free to update contact information online and in a retail store.</li> </ul> </div> </div> </div> address change account phone number address Changer adresse et les informations au compte | Soutien Fido Assurez-vous d&rsquo;informer Fido de votre nouvelle adresse d&egrave;s que vous la connaissez, m&ecirc;me si vous n&rsquo;avez pas encore d&eacute;m&eacute;nag&eacute;. De cette fa&ccedil;on, vous vous assurez de recevoir toutes vos factures &agrave; temps et de ne rater aucune information importante que nous aurions &agrave; vous transmettre. Changer votre adresse et les informations au compte. <p>Assurez-vous d&rsquo;informer Fido de votre nouvelle adresse d&egrave;s que vous la connaissez, m&ecirc;me si vous n&rsquo;avez pas encore d&eacute;m&eacute;nag&eacute;. De cette fa&ccedil;on, vous vous assurez de recevoir toutes vos factures &agrave; temps et de ne rater aucune information importante que nous aurions &agrave; vous transmettre.</p> <div class="faq-container"> <div class="faq-question"> <h3>Comment modifier votre adresse de facturation et vos autres coordonn&eacute;es dans Mon Compte</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <div class="gray-bg"> <p>M&ecirc;me si on est pass&eacute;s &agrave; la facture en ligne , on continuera de vous envoyer des messages par la poste ou par courriel. Pour r&eacute;duire le risque de fraude sur votre compte Fido, on effectuera aussi une v&eacute;rification crois&eacute;e de l&rsquo;adresse de facturation de votre dossier aupr&egrave;s de votre institution financi&egrave;re lorsque vous ferez un paiement. Alors, il est important de tenir votre adresse de facturation &agrave; jour.</p> <p>Il est aussi important qu&rsquo;on ait la bonne adresse courriel pour communiquer avec vous pour pouvoir vous envoyer des avis quand votre facture est pr&ecirc;te &agrave; &ecirc;tre consult&eacute;e en ligne.</p> <h3>Modifier votre adresse de facturation :</h3> <ul> <li>Acc&eacute;dez &agrave; <a href="https://www.fido.ca/moncompte">Mon Compte</a>.</li> <li>S&eacute;lectionnez l&rsquo;onglet Profil et param&egrave;tres.</li> <li>Faites d&eacute;filer l&rsquo;affichage jusqu&rsquo;&agrave; Facturation.</li> <li>S&eacute;lectionnez Modifier l&rsquo;adresse de facturation pour faire des modifications. Une fen&ecirc;tre contextuelle s&rsquo;ouvrira.</li> <li>Commencez &agrave; entrer la nouvelle adresse pour trouver l'adresse Postes Canada correspondante.</li> <li>Choisissez la bonne adresse parmi les options propos&eacute;es.</li> <li>Cliquez sur Continuer.</li> <li>V&eacute;rifiez votre adresse de facturation et s&eacute;lectionnez Soumettre. (Pour revenir &agrave; l&rsquo;&eacute;cran pr&eacute;c&eacute;dent, s&eacute;lectionnez Modifier l&rsquo;adresse.</li> <li>Cliquez sur Termin&eacute;. Vous revenez &agrave; la page Profil et param&egrave;tres o&ugrave; votre nouvelle adresse devrait s&rsquo;afficher en temps r&eacute;el.</li> </ul> <p>Vous pouvez faire au plus 2 changements d&rsquo;adresse de facturation par ann&eacute;e sur Fido.ca. Les clients du service mobile de Fido ne peuvent pas changer d&rsquo;appareil pendant 30 jours suivant le changement d'adresse de facturation en ligne.</p> </div> <h3>Ce qu&rsquo;il faut savoir :</h3> <ul> <li>Si vous d&eacute;m&eacute;nagez dans une autre r&eacute;gion (&agrave; l&rsquo;ext&eacute;rieur de votre zone d&rsquo;appels locaux actuelle), vous voudrez peut-&ecirc;tre changer votre num&eacute;ro de t&eacute;l&eacute;phone Fido pour &eacute;viter les frais d&rsquo;interurbain.</li> <li>Si vous avez activ&eacute; le service Appels WiFi Fido sur votre appareil, assurez-vous de mettre &agrave; jour votre adresse associ&eacute;e au service d&rsquo;urgence 9 1 1.</li> </ul> <p><strong>Clients du service Internet :</strong> En plus de votre adresse de facturation, vous devrez mettre &agrave; jour votre adresse de service si vous d&eacute;m&eacute;nagez. Vous devrez le faire en magasin ou en communiquant d avec notre Service &agrave; la client&egrave;le.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Changer votre adresse courriel (pour la facturation), votre langue et vos num&eacute;ros de t&eacute;l&eacute;phone</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <div class="gray-bg"> <ul> <li>Ouvrez une session <a href="https://www.fido.ca/moncompte">Mon Compte</a> .</li> <li>Allez &agrave; l&rsquo;onglet Profil et param&egrave;tres .</li> <li>Faites d&eacute;filer l&rsquo;affichage jusqu&rsquo;&agrave; Pr&eacute;f&eacute;rences de communication.</li> <li>S&eacute;lectionnez Modifier les pr&eacute;f&eacute;rences de communication pour apporter des modifications.</li> <li>Entrez votre nouvelle adresse courriel et/ou vos nouveaux num&eacute;ros de t&eacute;l&eacute;phone* ou changez la langue.</li> <li>Cliquez sur Sauvegarder.</li> <li>Vos nouvelles coordonn&eacute;es devraient appara&icirc;tre sur votre page de profil</li> </ul> <p>Pour votre s&eacute;curit&eacute;, veuillez entrer les 10 chiffres des num&eacute;ros de t&eacute;l&eacute;phone que vous inscrivez.</p> </div> <h3>Ce qu&rsquo;il faut savoir :</h3> <ul> <li>Le changement entrera en vigueur imm&eacute;diatement.</li> <li>Votre adresse courriel est celle &agrave; laquelle on envoie les avis de facture. Elle peut &ecirc;tre diff&eacute;rente de l&rsquo;adresse qui vous sert de nom d&rsquo;utilisateur dans Mon Compte Fido.</li> <li>Bient&ocirc;t, vous pourrez recevoir des avis par texto quand votre facture est pr&ecirc;te, en plus des avis par courriel.</li> <li>On facture les changements, comme l&rsquo;adresse courriel, le num&eacute;ro de t&eacute;l&eacute;phone et la langue, effectu&eacute;s par t&eacute;l&eacute;phone ou par clavardage. Vous pouvez changer vos coordonn&eacute;es gratuitement en magasin et en ligne.</li> </ul> </div> </div> </div> téléphone changer adresse numéro 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

How to change your address and other contact information

Even though we’re moving to online billing as of April 9, 2019, we will still send important service notices to the billing address on file. To reduce the risk of fraud on your Fido account, we will also cross-reference against the billing address on file at your financial institution when you make a payment. So, it is important you keep your billing address up to date!

Also important is that we have the right contact email address on file so that you receive notifications when your bill is ready to view online.

How to change your billing address and other contact information using My Account

Even though we’ve moved to online billing, we’ll still send you messages by mail or email from time to time. To reduce the risk of fraud on your Fido account, we will also cross-reference against the billing address on file at your financial institution when you make a payment. So, it is important you keep your billing address up to date!

Also important is that we have the right contact email address on file so that you receive notifications when your bill is ready to view online.

Change your billing address:

  1. Log in to My Account.
  2. Select the Profile & Settings tab.
  3. Scroll down to Billing Settings.
  4. Select Update billing address to edit
  5. A pop up window will open
  6. Start entering your new address to find a Canada Post match.
  7. Choose the correct address from the options provided.
  8. Select Continue.
  9. Review your billing address and select Submit. (To return to the previous screen, select Edit Address).
  10. Success! Click Done and you'll return to the Profile & Settings page and your new address should display in real-time.

A maximum of two changes of billing address per year can be made on fido.ca. Fido Mobile customers are unable to upgrade their device within 30 days of updating their billing address online.

Things to Know

  • If you’re moving to a different region (outside your current local calling area) you may want to change your Fido phone number to avoid long distance charges.
  • If you have enabled the Fido Wi-Fi Calling service available on your device, make sure to update your 9-1-1 emergency address.

Internet Customers: in addition to your billing address, you will also need to update your service address when you move. This must be done in a retail store or by contacting customer care.

Change your contact email address (for billing), language and phone number(s)

  1. Log in to My Account
  2. Go to Profile & Settings tab
  3. Scroll down to Contact Preferences
  4. Select Update contact preferences to edit
  5. Enter your new contact email and/or phone number(s) or change your preferred language.
  6. Select Save.
  7. Your new contact details should appear on the profile page.

*For your security, please enter all 10 numeric digits when entering a phone number.

Things to Know

  • The changes will be effective immediately, except for your preferred online billing language, which will take affect from the next billing cycle.
  • Your contact email address is the one we use to send bill notifications and can be different from your Fido My Account username email.
  • Soon, you’ll be able to receive SMS notifications when your bill is ready to view, in addition to email notifications.
  • We’ll charge a fee to update contact information - like your email address, phone number and language preferences - by phone or chat – It's free to update contact information online and in a retail store.