fido/content on false false [Cookie] = [dtCookie==3=srv=16=sn=B79D0D6DB0647E7251C2C1D0F7FA2E45=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/certified-pre-owned] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [1104896928] [True-Client-IP] = [18.232.188.251] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;16;-832096940;11175855;7;-1151093806;289] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [18.232.188.251, 104.76.198.190] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [18.232.188.251, 104.76.198.190] [X-dynaTrace-RequestState] = [agentId=0xce673554&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] content certified-pre-owned /nac/#/choose-phone /nac/#/choose-plan?type=byod promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories fido-home-phone mobile/lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=16=sn=B79D0D6DB0647E7251C2C1D0F7FA2E45=perc=100000=ol=0=mul=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie==3=srv=16=sn=B79D0D6DB0647E7251C2C1D0F7FA2E45=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/certified-pre-owned] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [1104896928] [True-Client-IP] = [18.232.188.251] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;16;-832096940;11175855;7;-1151093806;289] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [18.232.188.251, 104.76.198.190] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [18.232.188.251, 104.76.198.190] [X-dynaTrace-RequestState] = [agentId=0xce673554&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] content certified-pre-owned on =3=srv=16=sn=B79D0D6DB0647E7251C2C1D0F7FA2E45=perc=100000=ol=0=mul=1 /default/main/internet/fido/WORKAREA/common en_US jkshdky1 2018-09-17 13:40:47 true site/support jkshdky1 templatedata/site/support/data/mobile/certified-pre-owned 1539113861 2018-10-09 15:53:00 /default/main/internet/fido/STAGING /default/main/internet/fido certified-pre-owned 1539113889011 2018-10-09 15:53:00 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/certified-pre-owned templatedata/site/support/data/mobile/certified-pre-owned 1 true certified-pre-owned ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile ChangesPlanUsage customer faqs HardwareDeliveryManagement 1537205948459 Certified Pre-Owned Devices | Refurbished Smartphones | Fido Our Certified Pre-Owned phones are as good as new, refurbished and restored to the highest standards and backed by a 15-day return policy. Certified Pre-Owned Devices | Refurbished Smartphones | Fido <div class="gray-bg"> <h3>Certified Pre-Owned Devices</h3> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>What is a certified pre-owned device?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>It&rsquo;s a refurbished device that&rsquo;s as good as new.</p> <p>&nbsp;</p> <p><strong> It looks and feels like a new device:</strong></p> <p>All of Fido's certified pre-owned devices are restored to meet Grade A cosmetic conditions - the highest grade possible in the industry. That means that they look like new overall, but they might have minor marks or scuffs visible only upon close inspection.</p> <p>&nbsp;</p> <p><strong> It also works like a new device:</strong></p> <p>Over 20 components are thoroughly tested by Original Equipment Manufacturer (OEM) certified technicians to detect any flaws and imperfections. If needed, any malfunctioning part is replaced with a manufacturer-original part to ensure optimal quality. Also, any previous data is purged to military-grade specification. Lastly, the device receives a fresh install of the latest version of software.</p> </div> </div> </div> <!-- faq 1 end --><!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>How do you test your certified pre-owned devices? What steps do you take?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p><strong>All our refurbished phones undergo thorough inspection and testing in these areas:</strong></p> <p>&nbsp;</p> <li><strong>Connectivity</strong> - Wi-Fi and Bluetooth are checked; Test calls are placed to ensure connections are seamless.</li> <li><strong>Audio</strong> - Microphone, earpiece, and loudspeaker are checked to ensure proper talking and listening volumes.</li> <li><strong>Camera</strong> - Flash, video, lenses, and front and rear cameras are tested to ensure they're all functioning well.</li> <li><strong>Display</strong> - Display screen and touchscreen are tested to ensure there are no dead pixels and that all gestures are properly detected.</li> <li><strong>Sensors</strong> &ndash; All included sensors are checked (i.e., light, gyroscope and accelerometer) to ensure optimal performance.</li> <li><strong>Buttons &amp; Menu Keys</strong> - These are all individually inspected to ensure they are functioning properly.</li> </div> </div> </div> <!-- faq 2 end --><!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>What is included with my purchase of a certified pre-owned device?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>All certified pre-owned devices come with a brand-new charge cable and a brand-new A/C adaptor.</p> </div> </div> </div> <!-- faq 3 end --><!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>What is the return/exchange policy for a certified pre-owned smartphone?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Just like with any of our brand-new devices, your certified pre-owned device can be returned or exchanged <strong>15 days</strong> from the date of purchase.</p> </div> </div> </div> <!-- faq 4 end --><!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>Do certified pre-owned devices come with a warranty?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Absolutely! When you purchase a certified pre-owned device, the warranty is:</p> <p>&nbsp;</p> <ul> <li>6 months for iPhone;</li> <li>12 months for all other smartphones.</li> </ul> <p>&nbsp;</p> <p>If your device was sent as a warranty replacement, your warranty is 90 days from the date of replacement <strong><em><span style="text-decoration: underline;">or</span></em></strong> the original 1-year period, whichever is longer. Please <a href="https://www.fido.ca/contactus">contact us</a> for more details.</p> </div> </div> </div> <!-- faq 5 end --><!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>How do I return or exchange a certified pre-owned device that I purchased online?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>If you have any issues or concerns about a certified pre-owned device that you purchased here on fido.ca, please <a href="https://www.fido.ca/contactus">contact us</a> and we'll help you out.</p> </div> </div> </div> <!-- faq 6 end --></div> certified pre-owned refurbished phones deals pre-owned Appareils d’occasion certifiés | Téléphones remis à neuf | Fido Restaurés selon les normes les plus élevées, avec une politique de retour de 15 jours, nos appareils d'occasion certifiés sont aussi bons que les nouveaux. Appareils d’occasion certifiés | Téléphones remis à neuf | Fido <div class="gray-bg"> <h3>Appareils d'occasion certifi&eacute;s</h3> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Qu'est-ce qu'un appareil d'occasion certifi&eacute;?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>C'est un appareil remis &agrave; neuf qui est aussi bon qu'un nouveau.</p> <p>&nbsp;</p> <p><strong>Il ressemble &agrave; un appareil neuf et il fonctionne comme tel :</strong></p> <p>Tous les appareils d'occasion certifi&eacute;s de Fido sont restaur&eacute;s afin de respecter les normes de renouvellement esth&eacute;tique de cat&eacute;gorie A, la cat&eacute;gorie la plus &eacute;lev&eacute;e possible. Un tel appareil semble neuf, mais il peut avoir des marques ou des &eacute;raflures mineures visibles seulement apr&egrave;s une inspection de pr&egrave;s.</p> <p>&nbsp;</p> <p><strong>De plus, il fonctionne comme un appareil neuf : </strong></p> <p>Plus de 20 composants sont test&eacute;s minutieusement par des techniciens certifi&eacute;s par le fabricant d'&eacute;quipement d'origine, afin de d&eacute;tecter toute d&eacute;fectuosit&eacute; et imperfection. Au besoin, toute pi&egrave;ce d&eacute;fectueuse est remplac&eacute;e par une pi&egrave;ce d'origine du fabricant afin d'assurer une qualit&eacute; optimale. De plus, toutes les donn&eacute;es ant&eacute;rieures sont supprim&eacute;es conform&eacute;ment &agrave; des sp&eacute;cifications de calibre militaire. Enfin, on installe dans l'appareil la derni&egrave;re version du logiciel.</p> </div> </div> </div> <!-- faq 1 end --><!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Comment testez-vous vos appareils d'occasion certifi&eacute;s? Quelle est votre fa&ccedil;on de faire?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p><strong>Tous nos t&eacute;l&eacute;phones remis &agrave; neuf font l'objet d'une inspection et d'essais approfondis pour les points suivants :</strong></p> <p>&nbsp;</p> <li><strong>Connectivit&eacute;</strong> - On v&eacute;rifie les connexions Wi-Fi et Bluetooth; on passe des appels pour s'assurer que la connexion se fait sans probl&egrave;me.</li> <li><strong>Audio</strong> - Le microphone, les &eacute;couteurs et les haut-parleurs sont v&eacute;rifi&eacute;s pour s'assurer de la qualit&eacute; du volume pour parler et &eacute;couter.</li> <li><strong>Appareil photo</strong> - Le flash, la cam&eacute;ra vid&eacute;o, les objectifs et les appareils photo avant et arri&egrave;re sont mis &agrave; l'essai pour s'assurer qu'ils fonctionnent bien.</li> <li><strong>&Eacute;cran</strong> - L'&eacute;cran d'affichage et l'&eacute;cran tactile sont test&eacute;s pour s'assurer qu'il n'y a pas de pixels morts et que tous les gestes sont correctement d&eacute;tect&eacute;s.</li> <li><strong>Capteurs</strong> - Tous les capteurs inclus sont v&eacute;rifi&eacute;s (p. ex., lumi&egrave;re, gyroscope et acc&eacute;l&eacute;rom&egrave;tre) pour assurer un fonctionnement optimal.</li> <li><strong>Boutons et touches de menu</strong> - Ils sont tous inspect&eacute;s individuellement pour s'assurer qu'ils fonctionnent bien.</li> </div> </div> </div> <!-- faq 2 end --><!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Que comprend l'achat d'un appareil d'occasion certifi&eacute;?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Tous les appareils d'occasion certifi&eacute;s comprennent un c&acirc;ble de recharge et un adaptateur secteur flambant neufs.</p> </div> </div> </div> <!-- faq 3 end --><!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>Quelle est la politique de retour ou d'&eacute;change pour un t&eacute;l&eacute;phone intelligent d'occasion certifi&eacute;?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Tout comme pour nos appareils flambant neufs, vous pouvez retourner ou &eacute;changer votre appareil d&rsquo;occasion certifi&eacute; <strong>15 jours</strong> apr&egrave;s la date d&rsquo;achat.</p> </div> </div> </div> <!-- faq 4 end --><!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>Est-ce que les appareils d'occasion certifi&eacute;s sont garantis?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Tout &agrave; fait! La garantie d&rsquo;un appareil d&rsquo;occasion certifi&eacute; est de :</p> <ul> <li>6 mois pour un appareil iPhone;</li> <li>12 mois pour tous les autres t&eacute;l&eacute;phones intelligents.</li> </ul> <p>Si votre appareil a &eacute;t&eacute; envoy&eacute; en remplacement en vertu de la garantie, votre garantie est de 90 jours &agrave; compter de la date de remplacement <strong><span style="text-decoration: underline;"><em>ou</em></span></strong> de la p&eacute;riode initiale d'un an, selon la plus longue des deux. Pour obtenir plus d'informations, <a href="https://www.fido.ca/contactus">communiquez avec nous</a>.</p> </div> </div> </div> <!-- faq 5 end --><!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je retourner ou &eacute;changer un appareil d'occasion certifi&eacute; que j'ai achet&eacute; en ligne?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Si vous avez des questions ou des pr&eacute;occupations au sujet d'un appareil d'occasion certifi&eacute; que vous avez achet&eacute; ici &agrave; fido.ca, <a href="https://www.fido.ca/contactus">contactez-nous</a> et on vous aidera avec plaisir.</p> </div> </div> </div> <!-- faq 6 end --></div> appareil d'occasion remis à neuf restaurer téléphones aubaines 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Certified Pre-Owned Devices | Refurbished Smartphones | Fido

Certified Pre-Owned Devices

What is a certified pre-owned device?

It’s a refurbished device that’s as good as new.

 

It looks and feels like a new device:

All of Fido's certified pre-owned devices are restored to meet Grade A cosmetic conditions - the highest grade possible in the industry. That means that they look like new overall, but they might have minor marks or scuffs visible only upon close inspection.

 

It also works like a new device:

Over 20 components are thoroughly tested by Original Equipment Manufacturer (OEM) certified technicians to detect any flaws and imperfections. If needed, any malfunctioning part is replaced with a manufacturer-original part to ensure optimal quality. Also, any previous data is purged to military-grade specification. Lastly, the device receives a fresh install of the latest version of software.

How do you test your certified pre-owned devices? What steps do you take?

All our refurbished phones undergo thorough inspection and testing in these areas:

 

  • Connectivity - Wi-Fi and Bluetooth are checked; Test calls are placed to ensure connections are seamless.
  • Audio - Microphone, earpiece, and loudspeaker are checked to ensure proper talking and listening volumes.
  • Camera - Flash, video, lenses, and front and rear cameras are tested to ensure they're all functioning well.
  • Display - Display screen and touchscreen are tested to ensure there are no dead pixels and that all gestures are properly detected.
  • Sensors – All included sensors are checked (i.e., light, gyroscope and accelerometer) to ensure optimal performance.
  • Buttons & Menu Keys - These are all individually inspected to ensure they are functioning properly.
  • What is included with my purchase of a certified pre-owned device?

    All certified pre-owned devices come with a brand-new charge cable and a brand-new A/C adaptor.

    What is the return/exchange policy for a certified pre-owned smartphone?

    Just like with any of our brand-new devices, your certified pre-owned device can be returned or exchanged 15 days from the date of purchase.

    Do certified pre-owned devices come with a warranty?

    Absolutely! When you purchase a certified pre-owned device, the warranty is:

     

    • 6 months for iPhone;
    • 12 months for all other smartphones.

     

    If your device was sent as a warranty replacement, your warranty is 90 days from the date of replacement or the original 1-year period, whichever is longer. Please contact us for more details.

    How do I return or exchange a certified pre-owned device that I purchased online?

    If you have any issues or concerns about a certified pre-owned device that you purchased here on fido.ca, please contact us and we'll help you out.