fido/content on false false [Cookie] = [dtCookie=32F4DF6C54CD374E32A88C26E6D82C70] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-782788341] [True-Client-IP] = [54.167.15.6] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=2000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;793794126;19904688;2;793794126;19904688;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.167.15.6, 184.51.35.221] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.167.15.6, 184.51.35.221] content auto MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions support getcurious_faq Store Locator storelocator easyloginriverpage fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on 32F4DF6C54CD374E32A88C26E6D82C70

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Support

com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie=32F4DF6C54CD374E32A88C26E6D82C70] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-782788341] [True-Client-IP] = [54.167.15.6] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=2000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;793794126;19904688;2;793794126;19904688;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.167.15.6, 184.51.35.221] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.167.15.6, 184.51.35.221] content auto on 32F4DF6C54CD374E32A88C26E6D82C70 /default/main/internet/fido/WORKAREA/common en_US j6ho4rk4 2017-08-24 18:33:04 site/support j6ho4rk4 templatedata/site/support/data/mobile/auto 1503613984 2017-09-07 05:17:54 /default/main/internet/fido/STAGING /default/main/internet/fido auto 1504245762223 2017-09-07 05:17:54 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/auto templatedata/site/support/data/mobile/auto true auto ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile AddOns regular how_tos calling_feature 808 #AUTO | Fido Support This service provides you access to a 24/7 emergency auto road assistance. #AUTO <p>This service provides you access to a 24/7 emergency auto road assistance. <a href="/web/content/payperuse/auto#costs">How much does it cost?</a></p> <div class="gray-bg"> <h3>Things to Know</h3> <ul> <li>If you have subscribed to the monthly option, you are responsible for charges after five (5) service calls per year, starting on the date you subscribed to the option (the number of available service calls resets on the anniversary date of your subscription) and more than $50 per incident. For any pay-per-rescue service call, the payment must be done by credit card at the time of service.</li> <li>If you have not used all five yearly service calls and fail to be present during the service call, it will count as one service event.</li> <li>An estimate of the waiting time will be provided to you when the service call is placed.</li> <li>When you subscribe to the monthly service, there is a 72-hour processing period before you are eligible for service calls.</li> </ul> </div> <div class="faq-container"> <div class="faq-question"> <h3>Vehicle Eligibility &amp; covered services for roadside assistance</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <h3>Vehicule Eligibility</h3> <h4>Eligible vehicles:</h4> <p>#AUTO offers towing and services for non-commercial light-duty vehicles:</p> <ul> <li>Cars;</li> <li>Minivans;</li> <li>Light-duty pick-ups;</li> <li>Sport utility vehicles (SUVs);</li> </ul> <h4>Non-eligible vehicles:</h4> <table class="table-calls-forwarding" border="0"> <tbody> <tr> <td>Recreational vehicles (RVs)</td> <td>Boats</td> <td>Motorcycles</td> <td>Snowmobiles</td> </tr> <tr> <td>Trailers</td> <td>Double-axle</td> <td>Limousines</td> <td>Emergency vehicles</td> </tr> <tr> <td>Public transportations vehicles</td> <td>Tractors and farm or constructions vehicles</td> <td>Hearses</td> <td>Vehicles with more than four wheels</td> </tr> </tbody> </table> <p>The listed non-eligible vehicles represent a guideline. Other vehicles might not be included.</p> <h4>Covered services</h4> <ul> <li>Delivery of gas (up to 12 liters)</li> <li>Lock-out service or key replacement</li> <li>Flat tire removal and spare replacement</li> <li>Battery boost</li> <li>Towing</li> <li>Winching</li> </ul> </div> </div> </div> <div class="support-divider-primary">&nbsp;</div> <h3>How to use #AUTO</h3> <div class="faq-container"> <div class="faq-question"> <h3>When needing roadside assistance</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <ul> <li>Call <strong>#AUTO (#2886)</strong> from your Fido phone or <strong>1-888-899-4146</strong> in Canada or the U.S</li> <li>Select your<strong> language</strong></li> <li>Press <strong>1</strong> for road assistance</li> <li>Wait in or near the car with <strong>your Fido phone</strong>. Follow instructions provided and road safety guidelines.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Using # AUTO while travelling</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <h4>In Canada on the Fido network:</h4> <ul> <li>You can access #AUTO anywhere on the <a href="/web/page/portal/Fido/CoverageSupport">Fido network</a>.</li> <li>There is no long-distance cost in Canada on the Fido network.</li> </ul> <h4>While in the U.S. or Internationally:</h4> <ul> <li>You can access #AUTO from your Fido anywhere in the US where there is an available GSM network.</li> <li>There is no US roaming voice cost when accessing #AUTO.</li> <li>#AUTO <strong>is not available while traveling internationally</strong>.</li> </ul> </div> </div> </div> auto service #AUTO | Soutien Fido Ce service vous donne acc&egrave;s &agrave; un service d&rsquo;assistance routi&egrave;re 24 heures sur 24, 7 jours sur 7. #AUTO <p>Ce service vous donne acc&egrave;s &agrave; un service d&rsquo;assistance routi&egrave;re 24 heures sur 24, 7 jours sur 7. <a href="/web/content/payperuse/auto#costs">Combien &ccedil;a co&ucirc;te?</a></p> <div class="bg-gray"> <h3>Ce qu'il faut savoir</h3> <ul> <li>Si vous &ecirc;tes abonn&eacute; &agrave; l&rsquo;option mensuelle, vous devrez payer les frais engag&eacute;s apr&egrave;s cinq (5) appels de service par ann&eacute;e, &agrave; compter de la date &agrave; laquelle vous vous &ecirc;tes abonn&eacute; (le nombre d'appels de service offerts est r&eacute;initialis&eacute; &agrave; la date anniversaire de votre abonnement) et plus de 50 $ par incident. Pour tout appel de service de d&eacute;pannage, le paiement doit &ecirc;tre fait par carte de cr&eacute;dit au moment du d&eacute;pannage.</li> <li>Si vous n&rsquo;avez pas fait les cinq appels de service par ann&eacute;e, mais n&rsquo;&ecirc;tes pas &agrave; votre voiture au moment de l&rsquo;appel, votre absence sera comptabilis&eacute;e comme un &eacute;v&eacute;nement de service.</li> <li>Une estimation du temps d&rsquo;attente sera donn&eacute;e lors de votre appel de service.</li> <li>Si vous souscrivez &agrave; l&rsquo;option mensuelle, il y a un p&eacute;riode de traitement de 72 heures avant que vous soyez admissible &agrave; votre tout premier appel de service.</li> </ul> </div> <div class="faq-container"> <div class="faq-question"> <h3>Admissibilit&eacute; des v&eacute;hicules et les services qui sont couverts pour l&rsquo;assistance routi&egrave;re</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <h3>Admissibilit&eacute; des v&eacute;hicules</h3> <h4>Les v&eacute;hicules qui sont &eacute;ligibles :</h4> <p>#AUTO offre services de remorquage pour les v&eacute;hicules l&eacute;gers non commerciales:</p> <ul> <li>les v&eacute;hicules de promenade;</li> <li>les fourgonnettes;</li> <li>les camionnettes;</li> <li>v&eacute;hicules utilitaires sport;</li> </ul> <h4>Les v&eacute;hicules qui ne sont pas &eacute;ligibles:</h4> <table class="table-calls-forwarding" border="0"> <tbody> <tr> <td>V&eacute;hicules r&eacute;cr&eacute;atifs (VR)</td> <td>les bateaux</td> <td>les motocyclettes</td> <td>les motoneiges</td> </tr> <tr> <td>les tracteurs</td> <td>les v&eacute;hicules munis de plus de deux essieux</td> <td>limousines</td> <td>v&eacute;hicules d&rsquo;urgence</td> </tr> <tr> <td>v&eacute;hicules de transport public</td> <td>v&eacute;hicules de ferme ou de construction</td> <td>corbillards</td> <td>les v&eacute;hicules munis de plus de quatre roues</td> </tr> </tbody> </table> <p>Les v&eacute;hicules non admissibles indiqu&eacute;s repr&eacute;sentent une modalit&eacute; seulement. Cette liste peut contenir d&rsquo;autres v&eacute;hicules.</p> <h4>Les services qui sont couverts</h4> <ul> <li>Livraison d&rsquo;essence ou de diesel (jusqu&rsquo;&agrave; 12 litres)</li> <li>Service de serrurerie (aide pour l'obtention d'acc&egrave;s) pour emplacement de cl&eacute;</li> <li>Le remplacement d&rsquo;un pneu &agrave; plat par un pneu de rechange fourni par le client</li> <li>Le survoltage de la batterie</li> <li>Le remorquage</li> <li>La pose et l&rsquo;utilisation d&rsquo;un levier.</li> </ul> </div> </div> </div> <div class="support-divider-primary">&nbsp;</div> <h3>Comment utiliser #AUTO</h3> <div class="faq-container"> <div class="faq-question"> <h3>Lorsque vous auriez besoin d&rsquo;une assistance routi&egrave;re</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <ul> <li>Composez <strong>#AUTO (#2886)</strong> &agrave; partir de votre Fido ou composez <strong>1-888-899-4146</strong> partout au Canada ou des Etats-Unis.</li> <li>S&eacute;lectionnez la<strong> langue pr&eacute;f&eacute;r&eacute;e</strong></li> <li>Pesez sur le <strong>1</strong> pour assistance</li> <li>Attendez dans la voiture ou pr&egrave;s d&rsquo;elle, <span class="txtb">votre t&eacute;l&eacute;phone Fido</span> en main. Suivez les directives et conseils de s&eacute;curit&eacute; routi&egrave;re donn&eacute;s..</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Utiliser le service #AUTO lors de vos d&eacute;placements</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <h4>Au Canada sur le r&eacute;seau Fido :</h4> <ul> <li>Le service est disponible partout sur le <a href="/web/page/portal/Fido/CoverageSupport">r&eacute;seau Fido.</a>.</li> <li>Aucuns frais d&rsquo;interurbain n&rsquo;est charg&eacute; au Canada sur le r&eacute;seau Fido.</li> </ul> <h4>En itin&eacute;rance aux &Eacute;tats-Unis ou ailleurs dans le monde:</h4> <ul> <li>Vous pouvez acc&eacute;der au service #AUTO pendant votre s&eacute;jour aux &Eacute;tats-Unis, partout ou le service GSM est disponible.</li> <li>Il n&rsquo;y a pas des frais d&rsquo;itin&eacute;rance lorsque vous acc&eacute;dez #AUTO &agrave; partir des &Eacute;tats-unis.</li> <li>#AUTO <strong>n&rsquo;est pas disponible lors de vos d&eacute;placements &agrave; l&rsquo;International</strong>.</li> </ul> </div> </div> </div> auto service 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

#AUTO

This service provides you access to a 24/7 emergency auto road assistance. How much does it cost?

Things to Know

  • If you have subscribed to the monthly option, you are responsible for charges after five (5) service calls per year, starting on the date you subscribed to the option (the number of available service calls resets on the anniversary date of your subscription) and more than $50 per incident. For any pay-per-rescue service call, the payment must be done by credit card at the time of service.
  • If you have not used all five yearly service calls and fail to be present during the service call, it will count as one service event.
  • An estimate of the waiting time will be provided to you when the service call is placed.
  • When you subscribe to the monthly service, there is a 72-hour processing period before you are eligible for service calls.

Vehicle Eligibility & covered services for roadside assistance

Vehicule Eligibility

Eligible vehicles:

#AUTO offers towing and services for non-commercial light-duty vehicles:

  • Cars;
  • Minivans;
  • Light-duty pick-ups;
  • Sport utility vehicles (SUVs);

Non-eligible vehicles:

Recreational vehicles (RVs) Boats Motorcycles Snowmobiles
Trailers Double-axle Limousines Emergency vehicles
Public transportations vehicles Tractors and farm or constructions vehicles Hearses Vehicles with more than four wheels

The listed non-eligible vehicles represent a guideline. Other vehicles might not be included.

Covered services

  • Delivery of gas (up to 12 liters)
  • Lock-out service or key replacement
  • Flat tire removal and spare replacement
  • Battery boost
  • Towing
  • Winching
 

How to use #AUTO

When needing roadside assistance

  • Call #AUTO (#2886) from your Fido phone or 1-888-899-4146 in Canada or the U.S
  • Select your language
  • Press 1 for road assistance
  • Wait in or near the car with your Fido phone. Follow instructions provided and road safety guidelines.

Using # AUTO while travelling

In Canada on the Fido network:

  • You can access #AUTO anywhere on the Fido network.
  • There is no long-distance cost in Canada on the Fido network.

While in the U.S. or Internationally:

  • You can access #AUTO from your Fido anywhere in the US where there is an available GSM network.
  • There is no US roaming voice cost when accessing #AUTO.
  • #AUTO is not available while traveling internationally.
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