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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/authorize-account-access] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.212.116] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;14;2092074459;358685167;7;-1151093806;1553;2831;2h01;3h7cb285db;4h156119ef] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.212.116, 184.25.96.5] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=14=sn=0713A776AD0FC4774A39CBC46E279D93=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-1737565129] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [341c6452-6145b5c0-51cbbb27] [X-Forwarded-For] = [3.236.212.116, 184.25.96.5] [X-dynaTrace-RequestState] = [agentId=0x7cb285db&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content authorize-account-access on =3=srv=14=sn=0713A776AD0FC4774A39CBC46E279D93=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rlh 2017-08-24 18:32:50 true site/support j6ho4rlh templatedata/site/support/data/billing-account/authorize-account-access 1519222943 2018-02-21 09:23:09 /default/main/internet/fido/STAGING /default/main/internet/fido authorize-account-access 1519075991548 2018-02-21 09:23:09 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/authorize-account-access templatedata/site/support/data/billing-account/authorize-account-access 1 true authorize-account-access ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management Management prepaid, regular faqs Wireless monthly 837 Manage your account access | Fido Support Manage, account access, access, authorized, designate, 611, Account Management Manage your account access <h2>Manage your account access</h2> <p>As the account holder, you have the possibility of designating other persons as <span>authorized users</span> to make modifications to your account.</p> <p>For <span>prepaid accounts</span>, make sure you provide the <span>authorized user</span> with the account PIN.</p> <p>An authorized user can access and make certain changes to your account by contacting us or by logging in to <a href="/web/page/portal/Fido/Ecare_Standalone"><span>My Account</span></a> on fido.ca</p> <!-- ACCORDION [START] --> <div class="faq-container"> <div class="faq-question"> <h3>An authorized user can:</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <ul> <li>Check the account balance and inquire about the monthly bill</li> <li>Check FidoDOLLARS<sup>TM</sup> balance or redeem FidoDOLLARS</li> <li>Change the voicemail password</li> <li>Activate a new line</li> <li>Change a price plan</li> <li>Upgrade a phone</li> <li>Change to a pre-authorized credit card payment method</li> <li>Report a lost/stolen phone</li> <li>Make a payment</li> <li>Change Fido number</li> </ul> </div> </div> </div> <!-- ACCORDION [END] --> <!-- ACCORDION [START] --> <div class="faq-container"> <div class="faq-question"> <h3>An authorized user cannot:</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <ul> <li>Request a transfer of service</li> <li>Deactivate an account</li> <li>Add a PIN or another user to the account</li> <li>Remove a lost/stolen restriction on a phone</li> </ul> </div> </div> </div> <!-- ACCORDION [END] --> <!-- ACCORDION [START] --> <div class="faq-container"> <div class="faq-question"> <h3>How do I designate an authorized user for my monthly account?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <ul> <li>Log into My Account to chat with a Fido representative </li> </ul> Or <ul> <li>Call <strong><span>6-1-1</span></strong> free of charge from your Fido phone (or <strong><span>1-888-481-3436</span></strong> from another phone) to speak to a Fido representative.</li> </ul> </div> </div> </div> <!-- ACCORDION [END] --> Gérer l’accès à votre compte | Fido.ca Gérer, Gerer, accès à votre compte, acces, autorisés, désigner, designer, 611, gestion du compte Gérer l'accès à votre compte <h2>G&eacute;rer l'acc&egrave;s &agrave; votre compte</h2> <p>En tant que titulaire de votre compte, vous avez la possibilit&eacute; de nommer d&rsquo;autres personnes &agrave; titre d&rsquo;utilisateurs autoris&eacute;s &agrave; effectuer des modifications dans votre compte.</p> <p>Pour les <span>comptes pr&eacute;pay&eacute;s</span>, assurez-vous de fournir le <span>NIP du compte </span> &agrave; l'utilisateur autoris&eacute;.</p> <p>Un tel utilisateur a acc&egrave;s &agrave; votre compte et peut y apporter certaines modifications en communiquant avec nous ou en allant &agrave; <a title="Mon Compte" href="/web/page/portal/Fido/Ecare_Standalone"><span>Mon Compte</span></a> sur fido.ca.</p> <!-- ACCORDION [START] --> <div class="faq-container"> <div class="faq-question"> <h3>Un utilisateur autoris&eacute; peut :</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <ul type="disc"> <li>V&eacute;rifier le solde de votre compte et poser des questions sur votre facture mensuelle.</li> <li>Valider le solde de FidoDOLLARS<span>MC</span> et en &eacute;changer.</li> <li>Changer le mot de passe de votre bo&icirc;te vocale.</li> <li>Activer une nouvelle ligne.</li> <li>Changer votre forfait mensuel.</li> <li>Faire une mise &agrave; niveau d&rsquo;appareil.</li> <li>Opter pour le mode de paiement pr&eacute;-autoris&eacute; par carte de cr&eacute;dit.</li> <li>Signaler un appareil comme &eacute;tant perdu ou vol&eacute;.</li> <li>Effectuer un paiement.</li> <li>Changer de num&eacute;ro Fido.</li> </ul> </div> </div> </div> <!-- ACCORDION [END] --> <!-- ACCORDION [START] --> <div class="faq-container"> <div class="faq-question"> <h3>Un utilisateur autoris&eacute; ne peut :</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <ul type="disc"> <li>Demander le transfert de votre service.</li> <li>D&eacute;sactiver un compte.</li> <li>Ajouter un NIP ou un autre utilisateur &agrave; votre compte.</li> <li>Faire enlever une restriction sur un appareil perdu ou vol&eacute;.</li> </ul> </div> </div> </div> <!-- ACCORDION [END] --> <!-- ACCORDION [START] --> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je d&eacute;signer un utilisateur autoris&eacute; pour mon compte mensuel ?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <ul> <li>Acc&eacute;dez &agrave; Mon Compte pour clavarder avec un conseiller de Fido.</li> </ul> <p>Ou</p> <ul> <li>composez sans frais le <span>6-1-1</span> &agrave; partir de votre t&eacute;l&eacute;phone Fido (ou le <span>1-888-481-3436</span>) afin de communiquer avec un conseiller de Fido.</li> </ul> </div> </div> </div> <!-- ACCORDION [END] --> 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Manage your account access

Manage your account access

As the account holder, you have the possibility of designating other persons as authorized users to make modifications to your account.

For prepaid accounts, make sure you provide the authorized user with the account PIN.

An authorized user can access and make certain changes to your account by contacting us or by logging in to My Account on fido.ca

An authorized user can:

  • Check the account balance and inquire about the monthly bill
  • Check FidoDOLLARSTM balance or redeem FidoDOLLARS
  • Change the voicemail password
  • Activate a new line
  • Change a price plan
  • Upgrade a phone
  • Change to a pre-authorized credit card payment method
  • Report a lost/stolen phone
  • Make a payment
  • Change Fido number

An authorized user cannot:

  • Request a transfer of service
  • Deactivate an account
  • Add a PIN or another user to the account
  • Remove a lost/stolen restriction on a phone

How do I designate an authorized user for my monthly account?

  • Log into My Account to chat with a Fido representative
Or
  • Call 6-1-1 free of charge from your Fido phone (or 1-888-481-3436 from another phone) to speak to a Fido representative.