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I can't send text messages (to a Canadian number)

How to use & troubleshoot your services

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Text Messaging

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Go through the following steps if you can't send a text message from Fido to Fido or another Canadian provider.

Send yourself a text message (SMS).
Make sure that you are entering the 10-digit phone number including area code. If you're not sure how to send a text message, watch our how-to video to learn how to send a text message.

Is it working?
• If yes, go to 2
• If no, go to 3.

Is it working?
• If yes, you're done!
• If no, you might want to tell the person you are trying to reach that he will have to contact his service provider. Since you are able to send a text message (SMS) to yourself, the problem does not result from your Fido service.

Try sending your text message again.
Make sure that you are entering the 10-digit phone number of the person you are trying to reach (including the area code).

You need a signal strong enough to send text messages (SMS).
Your phone must display at least 1 signal bar and you must be able to place a call to 611.

Is the signal strong enough?
• If yes, go to 4.
• If no, try to find a better signal zone in order for your phone to display 1 signal bar or more.

Verify the SMS Centre number.
Make sure that the text message (SMS Centre) number is entered correctly in your phone settings, including the + sign (see manufacturer’s user guide to find the phone setting menu of your phone).
The text message (SMS Centre) number should be: + 1 514 993-1123. If it is not accurate in your phone setting menu, change it. Turn your phone off and then back on.
Note: Certain phone models do not have the capacity of text message (SMS Centre) number modification.

Is the SMS Centre number accurate?
• If yes, go to 5.
• If no (and you can't change the number), go to 6.

Is it working?
• If yes, you're done!
• If no, note word for word the error message (if applicable) and note the date and time the problem occurred. Go to 6.

Try sending your text message again.