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Home Phone

Fido Home Phone

At Fido, we want to keep you connected wherever you are—not just on the go, but also at home. Fido Home Phone is a service that allows you to enjoy everything you already love about your home phone for a much more affordable price than you might imagine. Not only do you pay less than traditional home phone service, many popular features are included!

wireless home phone
Why choose Fido Home Phone ?
Fido Home Phone Most traditional home
phone providers
Unlimited Canada-wide calling1 icon-table-checkmark icon-table-checkmark
Call Display, Voicemail and Call Forwarding2 icon-table-checkmark icon-table-checkmark
Call Waiting and Conference Call icon-table-checkmark icon-table-checkmark
No software or technician visit required icon-table-checkmark icon-table-checkmark
Keep your existing home phone number (in most areas). Verify if your number can be transferred to Fido here. icon-table-checkmark icon-table-checkmark
Portable : take your device anywhere on the Fido network icon-table-checkmark icon-table-checkmark

Do you currently have a bundle for your home phone service?
Switch to Fido and you can still save! Plus, switching is easy, our reps will take
care of transferring your number so you can skip the hassle of giving out a new one.
Verify if your number can be transferred to Fido here.

Plan Per month3
Exclusively for Fido customers $ 10
Device One time fee
Home Phone Device $ 40
$ 30 per month if you're not a Fido customer
Add-ons Per month
5,000 Long Distance minutes to the U.S. 5 $ 10
1,000 minutes of calling to Hong Kong, China, Singapore (landline and mobile) and Taiwan (landline only)6. $ 10

Above add-ons are only compatible with Fido Home Phone

View our U.S. and international long distance rates for Home Phone.

wireless home phone
Works with your existing corded or cordless home phones

How it works

Fido Home Phone leverages the reliable Fido network you trust for your wireless service to make and receive home phone calls. Get the comfort and feel of a regular phone without any phone jacks or wiring---you’ll hear the same dial tone and can use your existing home phones. Plus the device has an external antenna designed to improve signal strength and reliability.

It's easy to get started

1- Activate your Fido Home Phone device 3- Connect the device to your home phone 3- Plug the device into any regular home electrical outlet and start calling!
What kind of phone do I need to work with the Home Phone device?
  • The Home Phone service will work with any corded or cordless phone however it is not compatible with older rotary phones. The Home Phone device supports up to 2 phone base stations, plus the associated cordless handsets powered by your phone system’s base station. The Home Phone device comes with a battery pack and can work for up to 36 hours in case of a power outage. However, like traditional phone service you will need a corded phone plugged into your home phone device in order to maintain your service as cordless systems require power to function.
Is the Fido Home Phone compatible with other services?
  • The Home Phone service is not compatible with some services that require landline communication:
    • Home security systems - most providers offer alternative options such as cellular-based monitoring, which is compatible with Fido Home Phone. Contact your home security provider to learn about your options;
    • Fax machines;
    • Medical alert systems;
    • Dial-up internet service;
    • DSL internet service;
    • Wireless messaging, data services or EDI (i.e. transmissions for medical offices or insurance)
    • POS (point of sale) systems;
    • Multi-line extensions or call hunting groups.
  • Please note: The Home Phone service is compatible with most condo and building buzzer systems but there are some exceptions in buildings with older buzzer technology.
Does the Home Phone device support data or text messaging?
  • No. The Home Phone device gives you access to the wireless network for voice calls only. The SIM card used by the Home Phone device is only compatible with the ZTE device, it will not work in your smartphone or tablet.
Can I move the Home Phone device to another location?
  • Yes---The Home Phone device is portable and can be moved to any location in Canada with coverage on the Fido wireless network. This makes it an ideal solution for those with a cottage or temporary home. The Home Phone device does not work outside of Canada.
Do I need a high speed Internet service for the Home Phone device to work?

Get help on initial set-up and troubleshooting for your Fido Home Phone

Setup

How do I install the Home Phone device?

Will the Home Phone device work in areas with no or low signal strength?

Voicemail

First time set-up

Dial "1" on your phone for a few seconds.

The first time you access your Voicemail service you'll be prompted to create:

  • Your own personal access code
  • A personal greeting and a recording of your name.

To listen to your voice messages

  • Dial “1” on your phone. You'll be prompted to enter your access code.

To listen to your voice messages from a different phone

  • Call your Fido number and press # during the greeting, then enter your access code, followed by the # key.

Shortcuts you can use to manage your messages during or after message playback

Shortcuts during playback:

1 = go back eight seconds
2 = pause/continue
3 = go forward eight seconds
11 = return to the beginning of the message
33 = go to the end of the message
77 = quick erase

Shortcuts after playback:

5 = caller's number/time and date of call
7 = erase message
9 = save message

Storage rules for Voicemail for Fido Home Phone

  Storage rules
Number of messages Up to 35

Length of message

5 minutes each

New messages 10 days from the day you received the message.
(After this period, it will be automatically deleted).
Saved messages 10 days from the day you first saved the message.
(After this period, it can’t be saved again).

To skip the greeting when you leave a message for another Fido number

  • Simply press * when you hear the person’s greeting, then record your message after the beep.

How to leave a message for Fido customers without calling them

  1. Access your voicemail.
  2. Enter your access code, then press #.
  3. Select option 2 to send.
  4. Enter the 10-digit phone number of the Fido customer you’re calling, then press #.
  5. At the tone, record your message, then press #.
  6. Choose to send your message immediately, or select a specific day and time.

Forgot your password?

If you forget your password, you can reset it yourself by logging in to My Account, under My Fido service.

Using your Voicemail for Fido Home Phone while travelling

In Canada on the Fido network:

  • You can use Voicemail for Fido Home Phone anywhere on the Fido network.
  • There is no charge for voice messages left on your voice mail.

Outside of the Fido network in Canada, in the U.S. or Internationally :

  • This service is not available outside Fido network.

Other

Can I get Call Display on this device?

My reception isn't very strong, what can I do to improve it?

What if I have other questions about the service and features?

See full details

Savings established in comparison to traditional providers.

Additional airtime, international long distance, add-ons and taxes are extra and billed monthly.

1. Canada-wide calling includes calls from Canada to Canadian numbers. Subject to the Fido Terms and Conditions and Acceptable Use Policy; fido.ca/terms.

2. Call Forwarding includes up to 2,500 minutes to Canadian numbers.

3. Available only to existing Fido customers with a monthly plan including voice services with an invoice (prepaid and data-only plans excluded). Additional airtime, international long distance, add-ons and taxes are extra and billed monthly. Long distance calls are billed by the minute. No airtime charges apply to calls made to 9-1-1 from your Fido Home Phone.

4. Accumulate FidoDOLLARS based on eligible fees & charges incurred & paid on your account. FidoDOLLARS cannot be exchanged for money, refunded or credited back to your account. Subject to FidoREWARDS Program Terms and Conditions; fido.ca/terms.

5. Includes calls from Canada on the Fido network to U.S. numbers (excluding Puerto Rico and the U.S. Virgin Islands). Long distance calls are billed by the minute.

6. Includes calls from Canada on the Fido network to Hong Kong, China, Singapore (landlines and mobile) and Taiwan (landlines only). Long distance calls are billed by the minute

ZTE Home Phone device required and is sold separately ($40). Service intended for use on the Fido network only (cannot roam with the device). SIM card included with device is locked to and may only be used with the ZTE Home Phone device. Home phone device accesses phone service over the Fido network. For important wireless 9-1-1 information, visit fido.ca/911. 9-1-1 calls are routed based on the wireless network's automatic location technology, but you may have to provide your home address to emergency responders. Fido recommends that you always have an alternative means of accessing 9-1-1 services from your home or business during a power or network outage. Corded or cordless landline home phone equipment is not included. Not compatible with services including but not limited to wireless messaging and data services, fax service, medical alert systems, medical monitoring systems, credit card machines, IP/PBX Phone systems, or dial-up Internet service. May not be compatible with your home security systems or DVR/Satellite systems, please check with your provider.

 
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