Coverage and Roaming AbroadFido offers the most extensive international coverage available, thanks to our international roaming agreements with more than 500 roaming partners in over 200 countries and areas.
The basicsWhen you’re abroad, you can make calls to North America and within the country where you’re travelling and receive calls from Canada. If you plan to make international calls from anywhere outside North America, call 611 free of charge from your Fido or 1-888-481-3436 to activate international calling. Compatible phonesFor most countries, you'll need a phone that works on different frequency bands than in Canada. Satellite RoamingSatellite roaming provides virtually 100% outdoor coverage in remote areas, in countries where there is little or no GSM coverage and on the open sea. Fido’s roaming partner, Thuraya Satellite, provides coverage in Europe, North and Central Africa, Central Asia, the Middle East and India. To be able to phone via the satellite network, you require a Fido SIM card and a rental handset available through Cellhire. International Voice Travel Packs – One-time feeFor the occasional international traveler. Purchasing a Travel Pack makes using your phone while traveling more affordable than ever saving you up to 61 % off standard Fido voice roaming rates. With a Travel Pack, you make a one-time fee of voice travel minutes that you can use to make/receive calls from your roaming destination to/from anywhere in the world good for one month from the date of purchase. If you run out of travel minutes, just keep on talking because your rate per minute continues at the same low rate as the stated per minute rate of your Travel Pack until your one month is up. Then simply buy another pack. Remember to add one to your voice plan before you leave!
If you would like to add one of the above voice Travel Packs, it’s quick and easy to do directly from your Fido. Here’s how:
Terms & Conditions 1. Puerto Rico and the U.S. Virgin Islands are included in the U.S. Voice Travel Packs and not in the Caribbean & Latin America Voice Travel Packs International Voice Roaming add-on - Monthly recurring feeFor the international business traveler or frequent traveler Instead of paying a standard per minute rate for each minute of usage, you pay in advance for an allotment of minutes and save on the standard per minute rate! Roaming add-ons must be kept on the account for a minimum of 3 months. Currently International Voice Roaming add-ons are available in these locations only:
Terms & Conditions The International Voice Roaming add-on must remain active on your account for a minimum of three months.
International Data Travel Packs – One-time feePurchasing an International Data Travel Pack makes using your phone while traveling abroad more affordable than ever! With a Travel Pack, you make a one-time fee of travel data that you can use to send/receive emails, browse the mobile internet and download while roaming), good for one month from the date of purchase. If you run out of travel data, you can keep on using data at the reduced rate provided by your Travel Pack until your one month is up. Remember to add one to your voice plan before you leave! How to save: International Data Travel Packs - One-time fee
1 Price per MB at full depletion. Valid for one month from the date of purchase. 2 Valid for one month from the date of purchase. Help numberFor help while travelling outside Canada, call +1-514-925-4590 free of charge from your Fido. You can also call us from a landline if you are having technical difficulties with your Fido, we will accept the collect call. For assistance with a rented phone while overseas, call Hello Anywhere at +1-416-367-4355 or World Cellular Rentals at +1-514-327-0216. |