Fido Rewards Program
When you come to Fido you get more than a simple thank you. From day one, you are automatically registered in our Fido
Rewards Program which makes every day rewarding.
Each month, the Fido Rewards Program enables customers to earn FidoDOLLARSTM that can be used to:
+ Help to upgrade to a new phone for less
+ Pay for the first month or two of an Add-on (available to all monthly plan subscribers with invoice)
+ Purchase prepaid airtime
Customers earn 5% of their eligible service charges in FidoDOLLARS each month.
For the list of eligible charges, click
here.
The following services allow you to earn FidoDOLLARS:
+ Monthly plan or prepaid service
+ Add-ons
+ 9-1-1 Emergency Access Fee (if applicable)
+ System Access Fee (if applicable)
+ Additional minutes
+ Long-distance charges
+ Roaming charges
+ Text and email messages
+ Data transmission
+ Directory assistance
+ Paper invoice fee
More details ?
What are the advantages of this program?
You’re a member, not a number – You automatically become a member of the largest and most successful
wireless program in Canada with over 2 million members and counting.
You earn FidoDOLLARS every day – From day one, you start earning FidoDOLLARS when you use your phone.
And the more you use your Fido, the faster you’ll be rewarded. Based on your usage,
5% of the eligible service charges you pay
for will be accumulated in FidoDOLLARS in your account.
For the list of eligible service charges,
click
here.
How do I earn FidoDOLLARS?
Earn FidoDOLLARS whenever you use your phone. Based on your usage, 5% of your eligible service charges will be
accumulated in FidoDOLLARS.
The following services allow you to earn FidoDOLLARS:
+ Monthly plan or prepaid service
+ Add-ons
+ 9-1-1 Emergency Access Fee (if applicable)
+ System Access Fee (if applicable)
+ Additional minutes
+ Long-distance charges
+ Roaming charges
+ Text and email messages
+ Data transmission
+ Directory assistance
+ Paper invoice fee
All other fees, including administration, interest and resumption fees, taxes, phone purchases, SIM cards and
accessories do not allow you to earn FidoDOLLARS. Each of your FidoDOLLARS corresponds to one (1) dollar applicable to the regular price in
effect at the time of FidoDOLLARS redemption, including applicable taxes, except for taxes applicable to option services which cannot be paid
using FidoDOLLARS.
What do you get with your FidoDOLLARS?
For starters, you can get yourself a
brand new phone for less. Did you know each of your FidoDOLLARS =
$1?
Customers subscribing to a monthly plan can use their FidoDOLLARS to pay for the first month or two of a new
Add-on
subscription.
| Add-ons | Price per month | Duration | Total F$ required |
| Voice | Unlimited incoming | $12 | 2 months | 24 F$ |
| Unlimited text messages | $10 | 2 months | 20 F$ |
| Unlimited Canadian Long Distance | $20 | 1 month | 20 F$ |
| Call Display, Name Display and WhoCalled | $8 | 2 months | 16 F$ |
| 5 p.m. Early Evenings |
$6 | 2 months | 12 F$ |
| 50 additional minutes | $5 | 2 months | 10 F$ |
| Data | Unlimited Personal email and IM for BlackBerry |
$10 | 2 months | 30 F$ |
| 500 MB of Internet (Smartphones) |
$25 | 1 month | 25 F$ |
Also,
prepaid customers can use their FidoDOLLARS to purchase extra airtime.
+ Directly here, on fido.ca. Simply log in to your account by clicking on the link below.
OR
If you’re already registered for fido.ca
LOG IN TO
MYACCOUNT NOW.
+ Visit any Fido store. Please note that FidoDOLLARS cannot be redeemed for prepaid airtime in Fido stores.
+ Call 6-1-1, free of charge from your Fido, or 1-888-481-3436.
For phone purchases
You can use any part of your available FidoDOLLARS to buy a new phone. If you don’t have enough FidoDOLLARS to pay the
entire price of the phone you wish to purchase:
+ If you are subscribing to a monthly plan with an invoice, the remaining amount
will appear on your next monthly bill.
+ If you are subscribing to prepaid service, you must pay the remaining balance prior to the delivery of your new
phone.
For prepaid airtime
You must have enough FidoDOLLARS to pay the full cost of the prepaid airtime amount you wish to add to your
account.
To pay for the first month or two of an Add-on (available to all monthly plan subscribers with
invoice)
You must have enough FidoDOLLARS to pay for the first month or two of the Add-on you are subscribing to.
How are my FidoDOLLARS applied to my bill?
If you redeem your FidoDOLLARS to purchase a phone for less or a monthly Add-on, you will see the calculation of the
FidoDOLLARS used on the next bill generated after the purchase.
Things to know:
+ FidoDOLLARS are not taxable.
+ FidoDOLLARS are applied on the total amount of the bill, including taxes, for handset and prepaid airtime, but applied
only on the amount before taxes for Add-ons.
+ FidoDOLLARS used will appear under the Other Charges and Credits Section of the bill.
Here is a sample calculation of FidoDOLLARS used to purchase a phone. In this example, the customer has 150 FidoDOLLARS
in his account:
Price of handset
$500.00
Agreement credit
$400.00
Price of handset after agreement credit
$100.00
Applicable taxes
$12.00
Price of handset including agreement credit and taxes
$112.00
FidoDOLLARS redemption
$112.00
Amount applicable on upcoming invoice
$00.00
Here is an example of how FidoDOLLARS are applied to Add-ons:
Price of Add-on
$24.00
Applicable taxes
$3.00
Price of Add-on including taxes
$27.00
FidoDOLLARS redemption (For Add-ons, FidoDOLLARS cannot be applied towards
taxes)
$24.00
Amount applicable on upcoming invoice
$3.00
Note: You can redeem FidoDOLLARS for one or two months depending on the Add-on you subscribed to. After this period, the
usual monthly Add-on fee will be charged on your monthly invoice. You can call our customer service anytime to deactivate the Add-on.
Fido Instant5™ rewards is the new service from Fido that makes it faster and easier than ever to get airtime with your
FidoDOLLARS™.
Learn More
Unfortunately, you lose any FidoDOLLARS in your account when you cancel your service. FidoDOLLARS cannot be used to pay
your final invoice.
See full details
FidoDOLLARS are applied as a form of payment, after taxes, on the purchase of regularly priced phones, $20 Fido prepaid
airtime, and some Fido services. Participants accumulate FidoDOLLARS based on eligible fees and charges incurred and paid by participants for the
use of Fido Service, before applicable taxes, and after all credits are deducted. Fees such as administration fees, interest, resumption fees,
taxes, cost of phones, accessories, and smart cards are inadmissible for earning FidoDOLLARS. A $25 Hardware Upgrade Administration Fee applies.
See the Fido Rewards Program
Terms and Conditions for all the details and for a complete list
of eligible fees and charges. FidoDOLLARS cannot be exchanged for cash. FidoDOLLARS cannot be returned or credited back to the account. Your
account must be in good standing.
