Keeping you safe with 9-1-1 emergency service

• Always provide your name, wireless phone number and location you are calling from.
• Speak clearly. Unlike wireline-based E9-1-1, the emergency operator does not know your actual location until you provide this information.
• Stay on the line for as long as the 9-1-1 operator requires.
• Leave your handset turned on after hanging up in case the 9-1-1 operator needs to call you back.
• Do not set 9-1-1 into your speed dial. This can lead to accidental calls that take up valuable emergency resources.
• Calls to 9-1-1 from your wireless phone are subject to the same limitations as regular wireless calls. If you are underground or too far from a wireless network antenna, the quality of your call may be affected or you may not be able to connect to the network.

Phase One of Enhanced 9-1-1 or E9-1-1 is a computer-aided communication system that provides the operator with your wireless phone number and location of the cellular tower handling the call. This helps emergency providers respond quickly and identify the most appropriate emergency service to dispatch.

Where E9-1-1 is not available, we provide voice connectivity to a local emergency services provider. In this case, neither your wireless phone number nor your location will be displayed to the 9-1-1 operator.

Phase Two of Enhanced 9-1-1 provides more accurate location information than Phase One; E9-1-1 emergency operators that have the necessary systems deployed receive the calls’ phone number and geographic coordinates associated with the caller’s approximate location. A caller’s location will be automatically determined using special technology enabled in the Fido network.

Any customer registered on the Fido network using any Fido phone in an area served by E9-1-1 that has the necessary systems deployed will have access to Phase One and Two. This includes Fido customers in their local area and Fido customers visiting an area in Canada served by E91-1.

Check the availability of your city.

Monthly plan customers who subscribed to price plans prior to November 4th, 2008 will be charged a $0.75 9-1-1 Emergency Access Fee. The fee is charged to provide our customers with access to emergency services. All emergency calls placed to 9-1-1 from a Fido phone will continue to be free of charge. The 9-1-1 Emergency Access Fee is NOT a government fee or a tax.

The 9-1-1 fee appears on your bill as the "9-1-1 Emergency Access Fee." Certain provinces charge an additional 9-1-1 government fee appearing on your bill as "Gov't 9-1-1 Fee or Municipal Tax for 9-1-1."

Customers who subscribed to a monthly price plans after November 4th, 2008 will only be charged the provincial 9-1-1 fee or the municipal 9-1-1 tax.

For Prepaid customers, a 75¢ monthly 9-1-1 fee and applicable provincial fees or taxes are applied to your account.

See the below chart for the 9-1-1 fee amount that appears on your bill.