The version of Internet Explorer you are currently using is outdated.

You will still be able use our site, but certain new features may not work properly.
We recommend that you upgrade your browser.

Just click on the below icons to download the latest version of Internet Explorer or any other browser of your choice.

Firefox

Chrome

Safari

Opera

[close]

Your browser is no longer supported. Please upgrade to Firefox, Chrome, Safari, Opera or the latest version of Internet Explorer. [close]

Already a customer, log in

Phone and Warranty

Modify or cancel an order

It is possible to modify the delivery address of an order made through fido.ca or Fido Customer Service. You can also change the model of the phone or accessory you have recently ordered.

If you want to modify the delivery address, simply visit the UPS or Canada Post website. See How to track your order if you are not sure which carrier is used for your delivery.

If you want to modify or cancel an order, you first need to accept the parcel and then refer to the Fido satisfaction guarantee in order to exchange or return a phone or an accessory.

Activate your Fido About us Store Locator Careers Terms & Conditions Privacy Policy Contact us Fido Technical Community Fido Special Needs Site Map

Follow us on