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We noticed that you're not using the latest version of Internet Explorer. You'll still be able to use our site, but it might not work or look the way it's supposed to. We recommend upgrading your browser.


Click on an icon below to download the latest version of Internet Explorer or another browser now.

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If you're unable to download the latest version of Internet Explorer, please ensure you have compatibility view turned off.


How to disable compatibility view

  1. Open Internet Explorer.
  2. Click on the Tools menu (you may have to press Alt to bring up the menu).
  3. If the Compatibility View box is checked, click to remove checkmark.
  4. Click Tools again.
  5. Select Compatibility View Settings.
    • Make sure "fido.ca" is not listed under "Websites you've added to Compatibility View."
  6. Close and reopen Internet Explorer.
  7. Go to fido.ca.

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Phone and Warranty

Modify or cancel an order

It is possible to modify the delivery address of an order made through fido.ca or Fido Customer Service. You can also change the model of the phone or accessory you have recently ordered.

If you want to modify the delivery address, simply visit the UPS or Canada Post website. See How to track your order if you are not sure which carrier is used for your delivery.

If you want to modify or cancel an order, you first need to accept the parcel and then refer to the Fido satisfaction guarantee in order to exchange or return a phone or an accessory.

 
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