If your phone is lost or stolen, you have some options to replace it. You can upgrade your phone with an agreement or get a replacement if you're enrolled in the Fido Device Protection program.
WHAT TO DO IF YOUR PHONE GOES MISSING
What you should know
- When you report your phone as lost or stolen, we’ll restrict your services. You still have to pay your monthly charges during this time.
- If any message is sent from Canada to an international phone number, standard international text messaging charges will apply.
- If any message is sent while roaming, standard roaming text messaging charges will apply. But you can save money by using text messaging add-ons.
- The information on your SIM card, such as your contacts and text messages, is only stored on the card itself. If you lose your SIM card, this data will be permanently lost.
- If you have a smartphone, you can try locating it using Find my iPhone or Find my Android.
Report a lost or stolen phone
Steps to let us know your phone is missing:
1. Sign in to My Account.
2. Under MOBILE ACCOUNT select View Usage & Manage, next to the phone number.
3. Under QUICK ACTIONS, select Report lost or stolen device.
4. Review the information and select SUSPEND SERVICES to confirm.
For additional support
Visit our contact us page to connect with us.
Reactivate your service if you find your phone
Steps to reactivate your service after finding your phone:
1. Sign in to My Account.
2. Under MOBILE ACCOUNT select Reactivate Service next to the phone number.
3. After you submit this request, restart your device to register it with the network.
Keep in mind, you’re responsible for all charges going forward.
For additional support
Visit our contact us page to connect with us.
Consider replacing your phone if you can't find it
Explore your phone upgrade options.