How to upgrade your phone
Monthly service
Fido offers you many options for upgrading your phone. You may keep your monthly service without a service agreement, sign up for a new agreement or renew your current agreement to take advantage of the lowest prices on phones. You may also use your FidoDOLLARSTM.
Things to Know
- Depending on your account, you may be eligible to upgrade your phone before your current term ends and still receive a rebate associated with a term renewal. To see if and when you are eligible for an early renewal, log in to My Account.
- A 3-year term is required when upgrading to a smartphone.
Fido allows you to renew your current agreement before it ends or sign up for a new agreement if you wish to upgrade your phone at a lower cost. As part of the agreement renewal program, you may take advantage of renewal promotions as well. To check your agreement expiry date, consult My Account under the My Fido Service section.
To upgrade your phone:
- Fido.ca: Log in to My Account, click on Upgrade your phone under the My Fido Service section, and follow the instructions to review the pricing options and complete the upgrade.
- Fido Store: Visit the nearest Fido store location.
If you already have an agreement or want to keep your monthly service without signing up for a service agreement, you may redeem your FidoDOLLARS towards the cost of a phone. Your FidoDOLLARS balance can be found on My Account or your monthly bill.The FidoDOLLARS amount will be applied towards the final price of the phone after taxes.
To upgrade your phone:
- Fido.ca: Log in to My Account, click on Upgrade your phone under the My Fido Service section and follow the instructions to review the pricing options and complete the upgrade.
- Fido Store: Visit the nearest Fido store location.
Prepaid service
You need a new phone? You can upgrade your phone and use your FidoDOLLARS toward the final price of the phone.
Things to Know
- The FidoDOLLARS will be applied towards the final price after taxes of your new phone.If you order the phone by calling Customer Service, you will be required to pay the balance of the phone by credit card or to pay cash on delivery upon reception.
Phone upgrade
Consult your FidoDOLLARS balance on My Account under Fido Rewards section. The FidoDOLLARS amount will be applied towards the final price of the phone after taxes.
- i.e.: A phone costs $70 + taxes = 76.50$ - $50 Fido dollars = $26.50 remaining balance to pay.
To upgrade your phone
- Fido.ca: Log in on My Account, click on Upgrade your phone under My Fido Service section and follow the instructions.
- Fido Store: visit the nearest Fido store location.
See full details
Unless otherwise set out in the Materials, if you agree to subscribe to one of our plans or Services for a committed period of time (known as a ‘Fido Agreement’ and referred to in these Terms as a “Commitment Period”), you may be subject to an early cancellation fee (“ECF”) for a deactivated phone number. Any decrease in your Commitment Period may be subject to a fee. If your Service is terminated prior to the end of the Commitment Period, you will pay us an ECF as specified in your Fido Service Agreement, plus taxes.
Redemption of available FidoDOLLARS. Fido Rewards participants can redeem their available FidoDOLLARS on fido.ca/rewards, in certain Fido stores or by calling 1 888 481-FIDO (3436). The FidoDOLLARS available can only be used toward the purchase of Fido phones (other than smartphones, unless a participant subscribes to a Data option with a commitment period or to prepaid service) laptop internet devices (with a subscription to a Data option with a commitment period) or the option services identified at s. 1, in each case, from among those available at the time of FidoDOLLARS redemption, or toward $20 increments of prepaid airtime. Each FidoDollar corresponds to one (1) dollar applicable to the regular price in effect at the time of FidoDOLLARS redemption, including applicable taxes, except for taxes applicable to option services which cannot be paid using FidoDOLLARS. FidoDOLLARS have no monetary value and cannot be exchanged for cash. FidoDOLLARS can only be used in accordance with the present terms and conditions and participants cannot sell, buy, give, transfer or otherwise dispose of their FidoDOLLARS without Fido's prior written consent. Only the account holder or any authorized user designated by the account holder may redeem available FidoDOLLARS or otherwise manage the FidoDOLLARS associated with that account. Fido may validate the identity of any account holder or authorized user before allowing them to redeem any FidoDOLLARS.
