Phone and Warranty

When picking up the reservation in store, you have several options for purchasing your new device. As an existing customer and as part of our upgrade program, the standard hardware upgrade eligibility rules and fees apply. Please speak to a Fido representative in store when picking up the reserved device for your specific upgrade pricing.

If you do not wish to commit to a new Fido Agreement, you are able to purchase the device at a no term price and, if you have FidoDOLLARS, you can use them to reduce the cost of the device. Note that regular upgrade fees still apply.

Additionally, if you are reserving the device to activate a new phone number for a friend or family member, new activation pricing is applicable; see the prices for our different phone & devices.

Reserving a phone through the Fido Reservation does not guarantee you a phone at launch. We will be dedicating inventory towards our Reservation System orders and our goal is to get your phone to you as soon as possible. However, we will also be shipping phones to stores that are not participating in the Reservation System program. For information on shipment timelines, please refer to the confirmation email you received when you reserved your phone.

The Fido Reservation System is designed for self-service. We'll send you weekly email updates with a status on your phone shipment. This information can also be accessed when you sign into your account on My Account.

Your place in line for the phone you reserved does not have to be 0 for it to ship, as we receive varying amounts of inventory from our vendor partners with each shipment. For example, if you are currently number 1,000 in line for the phone you selected, and we receive 1,500 units from our vendor partner, your order will get shipped out with those 1,500.

No, phone reservations can only be made online through the Fido Reservation System, which is designed for self-service.

The $40 reservation fee (+ taxes) is used to secure your order and place in line. We will credit the $40 (+ taxes) back to your Fido account
1) when your phone ships from our warehouse or
2) when you cancel your reservation online.

We will send you an email notification when your phone ships including the courier company tracking number that will be used to ship the phone to the store.

Since phones will also be shipped to Fido stores not participating in the reservation program, this may be possible. Simply sign into your account online on My Account and cancel your reservation. You will receive an email confirmation of your cancellation and your $40 reservation fee will be reversed automatically.

Our reservation program allows you to change your mind at any time, as long as your reservation is in open status. Simply cancel your first reservation and create another. The $40 (+ taxes) fee for your reservation will be credited back to your Fido account. Once you've reserved a different phone, the reservation fee for that phone will be charged to your account.

Yes, you can change your pick-up location at any time before your order is being prepared to ship by our warehouse. To do this, sign into your account on My Account and change your store preference.
Once your order status is “in progress,” or “shipped” your order is on its way to the store you chose and the location cannot be changed.

Only the account holder can pick up the phone. The account holder will be required to provide photo identification before they can pick up the phone.

Once the phone is in inventory, it could take up to 4 days to ship to the store you chose.

The store will hold your phone for up to 7 days from the time the phone ships. A store representative will call you when your phone is ready for pick up. If you cannot make it to the store within this time frame, please call the store to make alternate arrangements. Alternate arrangements are at the store's discretion.

Phones are grouped by model, memory and colour. For example, you can reserve an iPhone and a BlackBerry but cannot reserve three iPhones of different colours and sizes.

To give as many customers as possible the fairest opportunity to get the phone of their choice, we are limiting reservations to one order per phone type.

If your status is “open”, your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

If your status is “in progress”, we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

If your status is “shipped”, your phone has left our warehouse and is on its way to the store you chose.

If your status is “cancelled”, your reservation has been cancelled and your reservation fee will be credited back to your account.

We have designed our reservation system to send notification emails to both the account holder (based on your account number) as well as the end user (based on your wireless phone number). If you would like to stop these multiple emails, please go to your reservation online and edit your email contact preferences.

Clear your cookies and cache from your internet browser, this might resolve the issue. If issue persists, try from a different browser (Firefox, Chrome, etc.)

By removing the symbol in address field it will solve the issue.

Sorry, but IE9 is not supported by our system; please use another browser such as Firefox or Chrome.