How to reserve a phone
Fido Reservation System - This is a new way for customers to reserve select wireless phone and have them shipped to a participating store of your choice.
Things to Know
- Only existing Fido customers can reserve a phone through My Account
- At the moment, only the Motorola RAZR is available in the Fido Reservation System
- To reserve a phone and secure a place in line, your account must be in good standing.
- For each Fido number, there is a limit of one phone per phone family.
- Your reservation does not guarantee you will receive a device before it is publicly available in store.
- A fully refundable reservation fee of $40 plus taxes will be applied to your account for each reservation.
- We will send you regular emails with a status on your place in line and shipment details.
- After you receive confirmation that the device has arrived, please visit the store for purchasing options. Your reservation fee will be automatically reversed upon shipment of the device to the store.
We will be dedicating inventory towards our Reservation System orders and our goal is to get your device to you as soon as possible. However, we will also be shipping devices to stores that are not participating in the Reservation System program.
How will I know how long it will be for my device to be shipped?
The Fido Reservation System is designed for self-service. We’ll send you weekly email updates with a status on your device shipment. This information can also be accessed when you sign into your account on My Account.
Can I reserve a device by calling Fido or visiting a store?
No, device reservations can only be made online through the Fido Reservation System, which is designed for self-service.
Will my $40 reservation fee be returned to me?
The $40 reservation fee (+ taxes) is used to secure your order and place in line. We will credit the $40 (+ taxes) back to your Fido account
1) when your device ships from our warehouse or
2) when you cancel your reservation online.
We will send you an email notification when your device ships including the courier company tracking number that will be used to ship the device to the store.
What happens if I find a device in another store before my device is shipped?
Since devices will also be shipped to Fido stores not participating in the reservation program, this may be possible. Simply sign into your account online on My Account and cancel your reservation. You will receive an email confirmation of your cancellation.
If you have received notification that your device has already shipped or is getting ready to ship, call the store to where you device is being shipped and let them know that you do not need it anymore. Your reservation fee will be reversed automatically.
What if I change my mind and want to reserve a different device?
Our reservation program allows you to change your mind at any time. Simply cancel your first reservation and create another. The $40 (+ taxes) fee for your first reservation will be credited back to your Fido account and the reservation fee for your second reservation will be charged to your account.
Can I change my pick-up location?
Yes, you can change your pick-up location at any time before your order is being prepared to ship by our warehouse. To do this, sign into your account on My Account and change your store preference.
Once your order status is “in progress,” or “shipped” your order is on its way to the store you chose and the location cannot be changed.
Does the account holder have to pick up the device or can someone else do it?
Only the account holder can pick up the device. The account holder will be required to provide photo identification before they can pick up the device.
How long does it take to ship my device?
Once the device is in inventory, it could take up to four days to ship to the store you chose.
How long will the store hold the device for me?
The store will hold your device for up to 18 days. This allows up to four days for delivery and two weeks for you to pick it up. If you cannot make it to the store within this time frame, please call the store to make alternate arrangements. Alternate arrangements are at the store’s discretion.
What does a device type mean?
Devices are grouped by model, memory and colour. For example, you can reserve an iPhone and a BlackBerry but cannot reserve three iPhones of different colours and sizes.
Why can I only order one of each?
To give as many customers as possible the fairest opportunity to get the device of their choice.
What do the various “statuses” mean on my reservation?
If your status is “open,” your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
If your status is “cancelled,” your reservation has been cancelled and your reservation fee will be credited back to your account.
If your status is “in progress,” we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
If your status is “shipped,” your device has left our warehouse and is on its way to the store you chose.
Why am I getting multiple emails confirming the same information?
We have designed our reservation system to send notification emails to both the account holder (based on your account number) as well as the end user (based on your wireless phone number). If you would like to stop these multiple emails, please go to your reservation online and edit your email contact preferences.
