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Phone and Warranty

How to configure an unlocked device

If you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is “unlocked”.

Things to Know

  • Your device must be compatible with the Fido network, which uses GSM, UMTS, HSPA and HSPA+ at 850 MHz and 1900 MHz and LTE at 2100 MHz and 2600 MHz.
    • How to find this information? Refer to the manufacturer's official website.
    If you are unsure of how to check the frequencies your device supports, try the manufacturer's official website and search for the specifications for your particular phone/smartphone model;
  • If your device is locked, it needs to be unlocked by the original carrier it was bought from.
  • If your device is not compatible, consult our latest selection of phones and devices;
  • To use your unlocked device, you must have an active Fido SIM card:

If your SIM card is already activated:

  • Simply insert your SIM card into your mobile phone or smartphone.

If your SIM card is not activated yet:

  • Activate your Fido service with one of our plans:
    • Online
    • Over the phone (1-866-302-FIDO (3436))
    • In a Fido store.

To purchase a SIM card:

Once activated, configure your device settings

How to configure an iPhone

  • Insert your Fido SIM card and turn the iPhone on;
  • You will be asked to activate your phone;
    • Follow the wizard on the screen to complete the activation. Activation can be done over Wi-Fi (depending on your software version) or by connecting to your computer and using iTunes.
  • After you finish the activation, your iPhone will be set up properly to use the Internet on the Fido network.

How to configure an Android device

Android is available on many devices and different versions exist in the market. Some of the names and information or settings below may vary depending on the device you have. This guide was made to provide instructions on as many devices and versions of the Android OS as possible starting from Android version 2.0.

  • Tap on Settings > Wireless & Networks > Mobile Networks > Access Point Names;
  • Once on the APN screen, press the Options button on the device;
  • Tap on New APN
  • Enter a name into the APN Name field.
  • Please insert the following APN settings:

    APN Settings:

    • APN: Fido-core-appl1.apn
    • If you have a LTE device, use the following setting: LTEMOBILE.APN

    MMS (Picture & Video Messaging Settings):

    • MMSC: http://mms.fido.ca
    • MMS Proxy: 205.151.11.13
    • MMS Port: 80
  • Leave the following fields blank: Proxy, Port, User Name, Password, Server
  • Press the Options button on your device, tap on Save in order to save the APN settings.
  • Restart the phone and try browsing the Internet.

NOTE: The created APN will show up on the APNs screen. To activate the APN, tap on the radio button located in front of APN.

How to configure a BlackBerry device

The required BlackBerry service books will be sent to your phone, and the messaging and browser settings will be automatically configured. If the operating system is prior to OS5, set up your browser settings to use the WAP Browser.

  • Select any browser on the home screen;
  • Select the Menu button, then Option;
  • Select General Properties then, Default Browser and WAP Browser;
  • To validate the OS version, go to Option then About.

If you have any problems accessing the Internet on your phone, get help in the BlackBerry browser menu.

How to configure other smartphones

Please refer to the user guide from the phone manufacturer for instructions. You might need the following information.

APN Settings:

  • APN: Fido-core-appl1.apn
  • If you have a LTE device, use the following setting: LTEMOBILE.APN

MMS (Picture & Video Messaging Settings):

  • MMSC: http://mms.fido.ca
  • MMS Proxy: 205.151.11.13
  • MMS Port: 80
How to configure a mobile phone (non smartphone)

Please refer directly to the user guide from the phone manufacturer's for instructions. You might need the following information.

WAP Settings:

  • APN: wap.fido.ca
  • MMS Proxy: 205.151.11.11
  • MMS Port: 80

Internet Settings:

  • APN: internet.fido.ca
  • MMS Proxy: 205.151.11.11
  • MMS Port: 80

MMS (Picture & Video Messaging Settings):

  • APN: mms.fido.ca
  • MMSC: http://mms.fido.ca
  • MMS Proxy: 205.151.11.13
  • MMS Port: 80

 
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