Call Display, Name Display and WhoCalledTM — $8 per month
Never miss a call with this exclusive calling bundle.
Call Display with Name Display lets you see the incoming caller's phone number and NAME on your phone's display even if they're not in your address book. So you'll always know who's calling you.
Out of service coverage? In the subway? Your phone’s battery is drained? Never worry about missing a call with WhoCalledTM. WhoCalled will send you a text message with any number that called you when your phone is off or out of service.
Plus, you can attach pictures or images to your contacts to see who's calling with just once glance.
Cost:
- Monthly package subscribers: $8 for Call Display, Name Display and WhoCalled
- Prepaid service customers: Call Display Included only.
Learn more about Call Display with Name Display or WhoCalled and how to use it in our Get Support section.
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Enhanced Voice Messaging — $7 per month
Use our Enhanced Voice Messaging services to make sure you get the message.
| Monthly charge |
$7 |
| Length of message |
Up to 5 minutes each |
| Number of messages |
Up to 35 voice messages |
| Storage of messages |
Up to 10 days for unheard messages and up to 10 days for heard messages (automatically deleted after this period) |
| Personal greeting |
A 3 minute personal greeting or a 60-second voice signature |
| Special greeting |
A 3 minute special greeting |
| Guest Message length |
A 5 minute Guest message length |
| Instant Reply |
Included |
| Distribution list |
20 distribution lists of 50 members each |
| Numeric messaging |
Included |
Learn more about Enhanced Voice Messaging and how to use it in our Get Support section.
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Visual Voicemail Plus for Android™, BlackBerry® and Mobile Phones — $9 per month
With Visual Voicemail Plus, you can listen to and READ messages without dialing into your voice messaging service. Visual Voicemail Plus is available for select BlackBerry, Android devices and any phone that supports Picture and Video (MMS)messaging.
Users with a supported Android and BlackBerry device can manage their voicemail messages through an application1. Other mobile phones will receive voicemail messages via (Picture/Video (MMS) messages. See if your device is compatible to Visual Voicemail Plus. Note: Fido will continue to add more BlackBerry and Android devices to support the Visual Voicemail Plus application shortly after launch. Please check back for updates.
Visual Voicemal Plus includes access to Enhanced Voice Messaging and gives you much more:
- Get your voicemail messages automatically pushed to your phone as an audio file and as transcribed text
- No need to dial in to check voicemail messages or to enter a password
- Listen to or read your voicemail messages in any order you want
- Stuck in a meeting or in class? Read your voicemails discretely
- Enjoy one-click call back or response via SMS/MMS/Email
- Keep a record of those important voicemails forever
- Have messages on your device synch with messages in your voicemail mailbox
|
Visual Voicemail Plus
Android and BlackBerry |
Visual Voicemail Plus
Mobile Phones |
| Monthly charge |
$9/month or less if combined with a Value Pack |
| Audio file of voicemail sent to phone |
Yes |
Yes |
| Text transcript of voicemail sent to phone |
Yes |
Yes |
| Includes Enhanced Voicemail |
Yes |
Yes |
| How customer notified of a new voicemail message |
App icon on home screen |
MMS message indicator |
| Number of messages you can keep inbox |
35 messages in application and voicemail mailbox |
35 messages in voicemail mailbox and as many as your device message inbox will support for the application |
| How long you have to open the message inbox |
10 days |
You must open the MMS within 10 days |
| How long you can keep a message |
Indefinite on messages marked as “saved” |
Indefinite |
| Domestic data incurred? |
No |
No |
| Roaming data incurred? |
Yes
Able to set app preferences to receive only parts of a message when roaming settings to minimize data usage
|
Yes |
| 2-way synchronization between device and voicemail mailbox |
Yes |
Just one way synch. Message is marked as Saved on voicemail mailbox when the message is successfully delivered to device |
| Ability to forward messages |
Yes |
Based on capabilities of phone |
| Getting started |
Will receive welcome message with link to download application from Fido Mobile Internet Portal (for BlackBerry) and Android Market (for Android). The application will prompt customer to set up new password/greeting to activate the service |
Will receive welcome message instructing to press/hold 1 to dial into voicemail mailbox to set up a password/greeting if your voicemail is not yet activated. If your voicemail is activated you do not need to do anything. |
| Languages supported |
Audio file supports all languages. Transcription supports French/English |
Audio file supports all languages. Transcription supports French/English |
| Personal greeting |
A 3 minute personal greeting or a 60-second voice signature if set up using the voicemail mailbox service. If set up greeting using the application you have the option of a 3 minute personal greeting or using your phone number as your default greeting |
A 3 minute personal greeting or a 60-second voice signature |
| Special greeting |
A 3 minute special greeting if setting up from the voicemail mailbox service. |
A 3 minute special greeting |
| Guest Message length |
A 5 minute Guest message length |
A 5 minute Guest message length |
| Instant Reply |
Included |
Included |
| Distribution list |
20 distribution lists of 50 members each |
20 distribution lists of 50 members each |
| Numeric messaging |
Included |
Included |
Things to remember about Visual Voicemail:
- Visual Voicemail Plus does use Data when using the Android or BlackBerry application. This is "$0-rated" when you are using your device in Canada1
- You will incur data roaming charges when roaming outside of Canada. You can still access your voicemail if you block data, by pressing and holding “1”.
Learn more about Visual Voicemail Plus and how to use it in our Get Support section.
See full details
1 By subscribing, user accepts message being processed outside Canada. Users with supported BlackBerry and Android devices are required to download an application. There is no cost for the application. However, for users with an Android device, data will be incurred for the download of the application (data will not be incurred for BlackBerry users downloading from the Fido Mobile Internet Portal).
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Visual Voicemail for iPhone — $9 per month
Visual voicemail for iPhone lets you see a list of your messages and choose which ones to listen to or delete, without having to listen to prior messages or voice instructions. The Phone button on the Home screen of your iPhone shows the total number of missed calls and unheard voicemail messages you have.
With Visual Voicemail for iPhone you can listen to all your messages without having to dial into your voicemail service. Manage all your voicemail via the pre-loaded, iPhone Visual Voicemail application. The Phone button on the Home screen of your iPhone shows the total number of missed calls and unheard voicemail messages you have. This service is compatible with all iPhone models.
Visual Voicemail for iPhone includes access to Enhanced Voice Messaging and gives you much more:
- Get your voicemail messages automatically pushed to your phone as an audio file
- No need to dial in to check voicemail messages or to enter a password
- Listen to your voicemail messages in any order you want
Key features
| Monthly charge |
$9 or less if combined with a Value Pack |
| Audio file of voicemail sent to phone |
Yes |
| Text transcript of voicemail sent to phone |
No |
| Includes Enhanced Voice messaging |
Yes. See a list of included features. |
| How customer notified of a new voicemail message |
The Phone application icon on home screen |
Number of messages you can keep inbox |
35 messages |
Length of message |
Up to 3 minutes each |
How long you have to open the message inbox |
10 days |
How long you can keep a message |
Up to 10 days for unheard messages and up to 10 days for heard messages (automatically deleted after this period) |
Domestic data incurred? |
No |
Roaming data incurred? |
Yes |
2-way synchronization between device and voicemail mailbox |
No |
Ability to forward messages |
No |
Getting started |
Application is pre-loaded. Application once opened will prompt customer to set up password/greeting |
Languages supported |
Audio file supports all languages |
| Personal greeting |
A 3 minute personal greeting or a 60-second voice signature |
| Special greeting |
A 3 minute special greeting |
| Guest Message length |
A 5 minute Guest message length |
| Instant Reply |
Included |
| Distribution list |
20 distribution lists of 50 members each |
| Numeric messaging |
Included |
Things to remember about Visual Voicemail:
- Visual Voicemail does use Data. This is "$0-rated" when you are using your iPhone in Canada
- You will incur data roaming charges when roaming outside of Canada. You can still access your voicemail if you block data, by pressing and holding “1”
Learn more about Visual Voicemail for iPhone and how to use it in our Get Support section.
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Call Forwarding — $3 per month
Enjoy the freedom of redirecting incoming calls to another number or diverting them after a number of rings if you're outside your coverage area or just too busy to answer.
Monthly option: 2,500 minutes, 10¢ per additional minute
Pay per use: 20¢ per minute, billed by the second.
Learn more about Call Forwarding and how to use it in our Get Support section.
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Video Calling
Make kissy-faces or show off your new do... it’s a great way to stay close.
How much it costs:
- No additional charges apply for Video Calling.
- Airtime charges apply for each participant.
- Long-distance charges are not included and may apply.
Learn more about Video Calling and how to use it in our Get Support section.
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WhoCalled™ — $3 per month
WhoCalled is a service that sends you a text message with a list of phone numbers that have attempted to call you when your Fido was turned off.
If you turn your Fido off during meetings, flights or class, take the subway, use parking garages or elevators where you get no signal or if your friends and family don't like to leave voicemail messages you are missing calls!
Message Content / Easy Call Back
You are able to easily click on the phone number (or use your phone’s menu/option key) to return a call directly from the WhoCalled message.
The text message you will receive will read as below
Message Header:
+8888
Nov 12, 2009 9:21
Message Content:
WhoCalled Now Improved
(01) Call(s) missed
01:416444-5555 @ 9:21 AM 2009/11/11
Select number to call back
Make sure you always know WhoCalled!
Learn more about WhoCalled and how to use it in our Get Support section.
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