Fido’s Interactive Voice Response (IVR) system
What is Fido’s Interactive Voice Response (IVR) system?
Fido’s Interactive Voice Response (IVR) system is self-serve made easy! It’s an Interactive Voice System designed to help monthly plan subscribers efficiently manage their account by phone through easy-to-use self-serve transactions. It also lets you reach Customer Service if ever you need more help.
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How can I access Fido’s Interactive Voice Response (IVR) system?
Simply press 0 or call 611, free of charge, from your Fido or 1-888-481-3436, weekdays from 8:00 a.m. to 9:00 p.m., and weekends from 9:00 a.m. to 5:00 p.m., your local time.
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What can I do with Fido’s Interactive Voice Response (IVR) system?
Conduct the following self-serve transactions with no waiting time and without talking to a representative.
| Transactions |
General Information |
My Fido Account |
| Add, modify or learn about Add-ons |
X
|
|
| Reset your Voice Messaging access code |
|
X
|
| Report your phone lost or stolen |
|
X
|
| Update your credit card information |
|
X
|
Get your account balance, last payment amount and date
(also available through *28) |
|
X
|
| Request an invoice copy |
|
X
|
| Make a instant credit card payment |
|
X
|
| Confirm a payment or make a payment arrangement |
|
X
|
| Get your FidoDollars balance and information about the Fido Rewards program |
X
|
X
|
| Get store locations and contact numbers |
X
|
|
| Get information about current promotions, including Refer a Friend |
X
|
|
| Get information about current monthly plans and included features |
X
|
|
| Get information about your various payment options |
X
|
|
| Get information about a Credit Limit Account and available credit |
|
X
|
| Get the status of your phone number transfer to Fido |
|
X
|
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Why should I use Fido’s Interactive Voice Response (IVR) system?
It’s fast, easy and so convenient. The Interactive Voice Response (IVR) system allows you to manage your account efficiently by phone without talking to a representative, perform self-serve transactions with no waiting time and get information on various Fido products and services. And, if ever you need more help, you can always talk to a representative
Here’s a look at our self-serve menu, which you will be able to access by dialing 0 or 611, free of charge from your Fido or 1-888-481-3436:
| Fido’s Interactive Voice Response (IVR) system menu |
| Menu 1 |
Menu 2 |
Menu 3 |
Menu 4 |
| Billing and account information |
Account maintenance |
Phone |
Miscellaneous requests |
| For payment information or invoice inquiries |
To add or modify your monthly plan or Add-ons, or to change your address |
To order or exchange a phone and accessories, or to learn how to use your phone |
To report your phone lost or stolen, or simply to locate a Fido store |
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