iPhone 4
When will I be able to purchase the new iPhone 4 from Fido?
Fido will launch the iPhone 4 on July 30th, 2010.
Top of page
Which monthly plans are available for iPhone 4?
View our plans page to select the right plan for you.
Top of page
Will Fido be taking pre-orders online or through Fido Customer Support?
No. Fido will not be taking pre-orders online, in-store or through our Customer Support centre before launch.
Top of page
Where can I purchase the new devices?
Customers wishing to buy the new models can visit their nearest Fido store or authorized reseller.
Find store addresses.
Top of page
What will be the Fido pricing for the new iPhone 4 and iPhone 3GS for new Fido customers?
With a 3-year Fido Agreement and Data Add-on
- NEW 32GB iPhone 4: $269
- NEW 16GB iPhone 4: $159
- NEW 8GB iPhone 3GS: $99 (before $50 rebate applied on your first invoice. Rebate offer starts July 30th, 2010).
Device-only pricing (no term)
- NEW 32GB iPhone 4: $749
- NEW 16GB iPhone 4: $649
- NEW 8GB iPhone 3GS: $549
Top of page
Will I need a bumper case for my iPhone 4?
In a recent press conference, Apple addressed reports regarding iPhone 4 antenna performance when the device is held a certain way. Apple has announced they will provide a free bumper case for all iPhone 4 owners until September 30. The bumper cases will be provided directly by Apple and more details can be found at www.apple.com/antenna. As with any device, the Fido Satisfaction Guarantee policy still applies.
Top of page
Will I still be able to purchase the iPhone 3GS 16GB or iPhone 3GS 32GB?
These models have been discontinued. Some stores may have limited stock of these devices. There is however an 8GB iPhone 3GS available for purchase from Fido.
Top of page
Is there a limit to the number of iPhone 4 devices that I may purchase?
Overwhelming customer feedback indicates there is great demand for iPhone 4 in Canada. To ensure as many Canadians can get one as soon as possible, we are limiting purchase at launch to a maximum of two devices per customer until further notice.
Top of page
Where can I find out more about the new features of these devices?
Please visit www.apple.ca/iphone for complete details on features of the new devices.
Top of page
Are there different colours available for the new device models?
iPhone 4 will be available in black only. Apple plans to make iPhone 4 available in white later this year. See the statement from Apple on white iPhone 4 availability here. iPhone 3GS 8GB is only available in black.
Top of page
Does the FaceTime feature use up data from my data add-on?
No. Currently, the FaceTime feature only works over WiFi and from one iPhone 4 to another iPhone 4.
Top of page
Will iPhone 4 support 4G network services if/when available?
No. Support for 4G network services is not available with iPhone 4.
Top of page
Can I use my SIM from my existing iPhone in my new iPhone 4?
No. The iPhone 4 requires a micro-SIM specific to the iPhone 4.
Learn more
Top of page
The micro-SIM card for iPhone 4
The iPhone 4 uses a micro-SIM specific to the iPhone 4. There is no charge for this micro-SIM; it will be given to you at purchase along with your iPhone 4.
The SIM you may be using in your current phone, smartphone or iPhone is not compatible with your iPhone 4.
If you are an existing Fido customer and purchase an iPhone 4 , you will need to transfer your Fido phone number from your current SIM card to your iPhone 4 micro-SIM card. When you purchase your iPhone, the in-store salesperson will be able to help you to make this transfer.
If for some reason your salesperson was unable to help you to transfer your phone number in-store, simply sign into your online Fido My Account. Once signed in, select Change SIM Card, then enter your old SIM card number and your new micro-SIM card number for iPhone 4, and select Change. Your new micro-SIM will now be active.
I am an existing Fido customer, how do I transfer my current Fido number and account from my current SIM card to the micro-SIM card for iPhone 4?
The micro-SIM card for iPhone 4 will be included with your new iPhone 4. If you purchased your iPhone at a Fido store or authorized reseller, your salesperson will help you transfer your current Fido number and account from your current SIM card to the micro-SIM card for iPhone 4. If for some reason your salesperson is unable to help you to transfer your SIM information, please see here for instructions on how to complete the process. Migrating your Fido number and account is necessary as iPhone 4 requires a specific micro-SIM card that currently cannot be used in other devices.
Top of page
Getting Started
You’ve purchased your new iPhone 4. Now what?
If you purchased your iPhone 4 in-store from a Fido store or authorized reseller
- The Fido salesperson will help you activate your iPhone 4. If you are an existing Fido customer this will include transferring your phone number from your old Fido SIM card to your new micro-SIM card for iPhone 4.
- When you get home, follow the getting started instructions that came with your iPhone 4 to download the latest version of iTunes and then to connect your iPhone 4 to your computer to complete the set up. Note: if switching from an existing iPhone model to the iPhone 4, first back up the contents of your old iPhone using iTunes before downloading the latest version of iTunes
- You are set to use your new iPhone 4
If you are an existing Fido customer, and for some reason the salesperson in-store was unable to help you to transfer your phone number from your old SIM card to your new micro-SIM card for iPhone 4 (step #1 above), please see below for the steps to complete this process
a) Go to www.fido.ca/myaccount and log into (or create) your Fido My Account.
b) Once signed in, select Change SIM Card
c) Enter your old SIM card number and your new micro-SIM card number for iPhone 4, and select Change.
d) Your new micro-SIM will now be active
How do I transfer contacts to an iPhone 4 from another device?
iPhone 4 syncs with your Mac or PC using iTunes, allowing you to easily transfer your calendar, contacts, emails, photos, and music easily to your iPhone. Refer to http://www.apple.com/ca/support/iphone for more information.
Top of page
Are Fido monthly plans supported on unlocked iPhones?
Yes. You can add a compatible Fido plan or data Add-on for smartphones (excluding BlackBerry data add-ons) to an unlocked iPhone 4. Fido Customer Support will only provide connectivity, plan and billing support. All other issues related to your unlocked iPhone will be serviced by Apple at 1-800-263-3394. Note that using a Fido micro-SIM card will not lock your iPhone to the Fido network.
Top of page
How will Fido handle backorders?
Fido won't be taking any backorders online, in-store or through our Customer Support centre if inventory runs low.
Top of page
How can I manage data usage on my iPhone?
Fido has developed several ways to help you keep track of their data usage. You can download the Fido My Account application from the Apple App Store. This application is FREE to download, FREE to use and it provides up-to-date information on voice, data and text messaging usage and more.
You can also log into your Fido My Account on fido.ca, to display data usage and other account details. Fido also provides no data overage fees on your first 2 months to help you determine how much data you need, as well as data alerts to let you know when you're close to reaching your monthly data allotment.
Top of page
Is tethering supported on iPhone and data add-ons for iPhone?
Tethering allows you to share the mobile internet connection on your iPhone with your laptop. Tethering is included at no additional charge for Fido customers who subscribe to data add-ons of 1 GB and above.
Top of page
View FAQS for iOS 4 here
Terms & Conditions
Pricing and offers are subject to change without notice. Offers valid until stated expiry date, or while quantities last, with a 3-year Fido Agreement and Data Add-on, and subscription to a plan with monthly service fees of $25 or more. If you currently have a Fido Agreement and are in your renewal window, your new Fido Agreement will begin immediately and shall include the number of months left in your current Fido Agreement plus the number of months you have selected for your new Fido Agreement; if you are not in your renewal window, your new Fido Agreement will begin immediately, replacing your existing Fido Agreement (if applicable). FidoDollars cannot be exchanged for cash, returned, or credited back to the account. Only the account holder can complete transactions involving FidoDollars; the account must be in good standing.
An Early Cancellation Fee (ECF) applies to all subscribers with a committed-term service agreement (Fido Agreement) if, for any reason, your service is terminated prior to the end of the Fido Agreement.
For service agreements entered into on or after June 30, 2010, applicable only to Residents of Québec: The ECF is the amount of the economic inducement (which may take the form of a discount, rebate or other benefit granted on the price of your Equipment), as stated in your service agreement (Economic Inducement), less the amount obtained by multiplying such Economic Inducement by a fraction representing the number of months elapsed in your Fido Agreement as compared to the total number of months of your Fido Agreement (plus applicable taxes). A Data Early Cancellation Fee (DECF) also applies if, for any reason, your data option is terminated prior to the end of your data option’s commitment term (Data Term). The DECF is the additional Economic Inducement you received for subscribing to your data option, less the amount obtained by multiplying such Economic Inducement by a fraction representing the number of months elapsed in your Data Term as compared to the total number of months of your Data Term (plus applicable taxes), and applies in addition to the ECF for termination of your service agreement. If you subscribe to a plan combining both voice and data services, both the ECF and the DECF apply, up to the total Economic Inducement. If there is no Economic Inducement stated in your service agreement, then the ECF is the lesser of $50 or 10% of the monthly service fees for the services that you have subscribed to on a Fido Agreement and Data Term, as applicable, but not provided as of the termination date (plus applicable taxes).
For all other service agreements: The ECF is the greater of (i) $100 or (ii) $10 per month remaining in the Fido Agreement, to a maximum of $300 (plus applicable taxes), and applies for each deactivated phone number. If you have subscribed to your monthly plan before February 1, 2007 and you continue or renew on the same monthly plan on a 2- or 3-year term, the ECF will be equal to $20 times the number of months remaining in the term, to a maximum of $200 (plus applicable taxes). If you have subscribed to your monthly plan on or after February 1, 2007 but before July 19, 2009 and you continue or renew on the same monthly plan on a 2- or 3-year term, the ECF will be the greater of (i) $100 or (ii) $20 per month remaining in the term, to a maximum of $400 (plus applicable taxes). A Data Early Cancellation Fee (DECF) also applies if, for any reason, your data option is terminated prior to the end of your plan’s commitment term (Data Term). The DECF is the greater of (i) $100 or (ii) $10 per month remaining in the Data Term, to a maximum of $200 (plus applicable taxes), and applies in addition to the ECF for termination of your Fido Agreement. If you have subscribed to your data option before July 19, 2009 and you continue or renew on the same option on a 2- or 3-year term, the DECF will be the greater of (i) $25 or (ii) $5 per month remaining in the Data Term, to a maximum of $100 (plus applicable taxes), and applies in addition to the ECF for termination of your Fido Agreement. If you subscribe to a plan combining both voice and data services, both the ECF and DECF apply.
