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How to disable compatibility view

  1. Open Internet Explorer.
  2. Click on the Tools menu (you may have to press Alt to bring up the menu).
  3. If the Compatibility View box is checked, click to remove checkmark.
  4. Click Tools again.
  5. Select Compatibility View Settings.
    • Make sure "fido.ca" is not listed under "Websites you've added to Compatibility View."
  6. Close and reopen Internet Explorer.
  7. Go to fido.ca.


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Coverage & Roaming

Things to know when you travel

Travelling DogFido offers an extensive international coverage, thanks to our international roaming agreements with more than 650 operator networks in more than 220 destinations around the world.

Roaming Tips

Here are some roaming tips to help you stay in control of your roaming charges on your next trip outside Canada:

  • Turning data roaming on/off:
    • Most devices have an option to turn data roaming turned on or off. If data roaming is turned off, you won’t be able to use data services even if you have purchased a Travel Pack that includes data. If you want to use data while roaming, make sure that you turn data roaming ON. You can find this under devices settings.
  • Changing your email settings from “push to “pull”:
    • Emails can automatically download to your device without direct action from you. If you do not need to be alerted immediately by an incoming email, set your device so that it only downloads new emails when you manually check it. Instructions on how to do this are specific to each device. However, you can typically find this under the “settings” menu on your device.
  • Turning off applications running in the background:
    • On some devices, applications can run in the background even if you’re not using them. These applications can consume data without direct action from you and lead to unexpected charges. Stay in control of how and when you use data by shutting off applications that you are no longer using.
  • Keeping track of your data roaming charges in real-time:
    • Text USAGE to 3330 at any time for your data roaming pay-per-use and/or Travel Pack data overage charges. This text message is free of charge.

Note: If you have been subscribed to Fido for less than 90 days, you will be restricted from calling outside the country you are visiting (except for calling back to Canada). If you plan to make international calls from anywhere outside North America, call 6-1-1 free of charge from your Fido phone or 1-888-481-3436 to activate international calling. If your account has a credit limit, click here to know more about the possible restrictions.

Using a LTE device?

LTE technology is currently available for compatible LTE devices in select travel destinations. Outside of LTE coverage areas, Fido LTE devices will seamlessly fall back to 4G HSPA+ or EDGE technologies where data roaming is supported. Check out if your travel destination has LTE coverage here.

What you need to know...

Compatible phones and frequencies Once you arrived at your destination Using your Fido services while traveling Contact us while travelling
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