Fido offers an extensive international coverage, thanks to our international roaming agreements with more than 650 operator networks in more than 220 destinations around the world.What you need to know...
Compatible phones and frequenciesAll Fido phones are compatible while in the U.S. For other countries, verify the coverage availability and the network frequencies of your destination to makesure that your phone will work. Not sure what frequencies your phone supports? Verify your phone frequency. If its frequencies are not compatible with the network you will be using, you can consult our great selection of phones and buy one in a Fido point of sale. Don't forget, you can even use your FidoDollars™ to reduce the price of your new phone!
Also, don't forget to check the electricity voltage of your destination and buy and adapter for your phone charger if needed!
Roaming to Japan and Korea?
You’ll need a Fido device that supports a HSPA 2100 MHz frequency in order to connect to the local network. If your device does not support it, we recommend that you rent a phone at a Japanese or Korean airport directly. Simply insert the Fido SIM in any unlock rented phone and you will be ready to go!
To fully enjoy your roaming experience, read the following information:
- Your phone will automatically recognize the U.S. network when you turn the phone on.
- Your phone might not automatically recognize the international networks. In this case, you might perform a manual network search on your phone. For assistance, consult your user guide.
- If the area is covered by more than one operator, your phone will connect to the first network detected.
- If you are in the U.S., you still have access to 9-1-1 for local emergencies.
- You will also receive a welcome message from Fido with some helpful information.
Making calls
While outside of Canada, the way you usually dial change. Please refer to the following chart to see the dialing patterns:
Canadian Dialing Pattern
| Local call: | Dial area code and 7-digit phone number |
| Long distance call: | Dial "1" plus area code and 7-digit phone number |
U.S. Dialing Pattern
| Local call: | Dial area code and 7-digit phone number |
| Long distance call: | Dial "1" plus area code and 7-digit phone number |
| Overseas call: | Dial "011" plus country code + city area code and 7-digit phone number |
International Dialing Instructions
| Local call | Dial local phone number |
| Long distance call to Canada or the U.S | Dial "+" then "1" plus area code and 7-digit phone number |
| Long Distance Call to Another Country | Dial "+" then country code and phone number |
Using your services
Not sure if your text messaging will work or how to use your voice messaging while being outside Canada? Visit our Add-ons section to see how each of your services will work while travelling!
You can always count on us even while you travel outside Canada! In case of any technical assistance or any matter regarding your account, you can reach us by dialing:
From the U.S: Dial 1-514-933-3436, free of charge from your Fido phone.
From abroad: Dial +1-514-925-4590, free of charge from your Fido phone.
You can also call us from a landline if you are having technical difficulties with your Fido. We accept collect calls.
