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Coverage & Roaming

Things to know when you travel

Travelling DogFido offers an extensive international coverage, thanks to our international roaming agreements with more than 650 operator networks in more than 220 destinations around the world.

Roaming Tips

Here are some roaming tips to help you stay in control of your roaming charges on your next trip:

  • Learn how to turn data roaming on/off:
    • Most devices have data roaming turned off by default. This means that you won’t be able to use data services even if you have purchased a Travel Pack that includes data. If you want to use data while roaming, make sure that you turn data roaming ON. You can find this under devices settings.
  • Change your email settings from “push to “pull”:
    • Emails can automatically download to your device without your consent. If you do not need to be alerted immediately by an incoming email, set your device so that it only downloads new emails when you manually check it. Instructions on how to do this are device specific, however you can typically find this under “settings” on your device.
  • Turn off applications running in the background:
    • On some devices, applications can run in the background even if you’re not using them. These applications can consume data without your consent and lead to unexpected charges. Stay in control of how and when you use data my shutting off applications that you are no longer using.
  • Keep track of your data roaming charges in real-time:
    • Text USAGE to 3330 at any time for free for your data roaming pay-per-use and/or Travel Pack data overage charges.

Note: If you have subscribed to Fido less than 90 days, you will be restricted when placing a call to an international number while abroad, meaning calling outside of the country you are visiting (except for calling back to Canada). If you plan to make international calls from anywhere outside North America, call 6-1-1 free of charge from your Fido phone or 1-888-481-3436 to activate international calling. If your account has a credit limit, click here to know more about the possible restrictions.

Using a LTE device?

LTE technology is currently available for compatible LTE devices in select travel destinations. Outside of LTE coverage areas, Fido LTE devices will seamlessly fall back to 4G HSPA+ or EDGE technologies where data roaming is supported. Check out if your travel destination has LTE coverage here.

What you need to know...

Compatible phones and frequencies Once you arrived at your destination Using your Fido services while traveling Contact us while travelling Travel Medical Insurance