Your wireless device is an important part of your life. Without it, you’re lost. But replacing it is a huge
pain and can be pricey, too. Plus most devices
only come with a limited 1-year manufacturer’s
warranty, which doesn’t include coverage for
accidental damage or theft (in select provinces).
That’s why we offer a Fido Device Protection Plan1,
so your device is covered for life’s little accidents.
Enjoy peace of mind with Fido Device Protection. Get a replacement device, added security
and dedicated support in the event of accidental
damage, loss or theft (in select provinces).
To file a claim, resume your claim, track your claim, check your service replacement fee or to check the list of applicable smartphones go to Phoneclaim.com.
You'll get a comparable replacement device in the event of physical damage, loss, theft and water damage, including out-of-warranty malfunction4.
Let us know about an issue by 5 p.m. (ET) and, in most cases, your replacement device will be delivered next business day. To make a service request, call 1-888-481-3436 or visit fido.ca/servicerequest
As always, if your wireless device malfunctions, bring it into a participating Fido store. If the manufacturer's warranty is still valid, we'll send it for repair and give you a courtesy device in the meantime.
Fido Device Protection1
To be eligible, you must sign up within 15 days of new activation or upgrade.
All devices are covered, including iPhone and standard accessories including battery, charger, SIM card and memory card. Fido Prepaid and tablets are not eligible.
You can cancel at any time7.
Replacement devices may be new or refurbished versions of the same or comparable model8.
Limit of two relacements during a 12-month period9.
Depending on your device model, a service replacement fee of $25, $80, $120 or $200 will be charged when you make a request to replace your device. A full list of Service Replacement Fees by model is available at fido.ca/servicerequest3
Offers subject to change without notice. Please review the Device Protection Plan Terms & Conditions at fido.ca/protection, the Fido TechXpert Terms and Conditions at fido.ca/terms and the Phone Finder Terms and Conditions at fido.ca/phonefinder for complete details of your plans, including any additional charges.
1. Failures due to defects in material and workmanship during the term of the manufacturer’s warranty period are not covered under the Device Protection Plan, and service requests must be submitted through the Fido satisfaction guarantee and manufacturer warranty support programs. To maintain your Device Protection Plan, wireless service with Fido must be maintained in good standing. Not transferable except by Fido. The Device Protection Plan is a month to-month contract until terminated by Fido or by you. See Device Protection Plan Terms & Conditions available at fido.ca/protection, and fido.ca/servicerequest for details. 2. For a list of select smartphones, refer to phoneclaim.com/fido/deviceeligibility. 3. Service replacement fees are $25, $80, $120 or $200 depending on covered equipment. Service limit per service request of $350, $500, $900 or $1,300 also applies depending on covered equipment. Non-return charge of $50, $150, $250 or up to $400 also applies if covered equipment has been replaced but not returned. Additional charges, including tax, may apply. 4. Certain failures not covered: incidental, consequential or indirect damages; abuse, misuse or intentional acts; pre-existing failures; cosmetic changes/damages that don’t affect mechanical or electrical function; damage caused by viruses or unauthorized programming. This list is not exhaustive. See full Device Protection Plan Terms & Conditions available at fido.ca/protection. Proof of purchase and/or photo ID may be required to establish right to service. 5. All iPhone and Android devices are eligible (Android 4.0 and iOS 7.0 required) 6. The Device Protection coverage applies only to the device that is in use on the enrolled wireless number at time of incident. Some exclusions apply (e.g. hardware/software training; product repair/replacement). For Fido TechXpert Terms and Conditions, visit fido.ca/terms. Services activated 72 hours after being added to the account. 7. Fido may cancel the Device Protection Plan contract at any time upon providing 30 days’ notice and you may cancel at any time and we will refund the purchase price allocable to the remainder of the term of the contract, prorated by month on a daily basis, less the value of any replacement received. 8. No guarantee that replacement equipment will be identical to or offer same functionality as covered equipment. Replacement equipment will be new, remanufactured or refurbished, at Fido’s sole discretion. Colours, features and accessory compatibility are not guaranteed. 9. Service requests are limited to two replacements during a 12-month period, after which the Device Protection Plan will be cancelled by Fido. Any service request must be made within 30 days of failure.