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Phones & Devices

Fido Device Protection Services

Device Protection

Because you can't live without it

Your wireless device is an important part of your life. Without it, you’re lost. But replacing it is a huge pain and can be pricey, too. Plus most devices only come with a limited 1-year manufacturer’s warranty, which doesn’t include coverage for accidental damage or theft (in select provinces).

That’s why we offer a Fido Device Protection Plan1, so your device is covered for life’s little accidents.

Enjoy peace of mind with Fido Device Protection. Get a replacement device, added security and dedicated support in the event of accidental damage, loss or theft (in select provinces).

  Fido Device Protection Fido TechXpert™
Monthly Fees $7 $10 $8
$10
for iPhone and select smartphones2
$13
for iPhone and select smartphones2
Replacement Device3    
Out of warranty/Accidental damage4 icon-table-checkmark icon-table-checkmark icon-table-unchecked
Loss/Theft** icon-table-checkmark icon-table-checkmark icon-table-unchecked
Fido TechXpert    
Fido TechXpert support icon-table-unchecked icon-table-checkmark icon-table-checkmark
Added security    
Soluto digital protection app5 icon-table-unchecked icon-table-checkmark icon-table-checkmark
**Lost/stolen coverage not included in Saskatchewan, Québec and Newfoundland.
Bundle it in a Value Pack and SAVE! Learn more
To sign up
visit a Fido Store

STORE LOCATOR
or
Call us at
1-888-481-3436

Already a Fido Device Protection subscriber?

To file a claim, resume your claim, track your claim, check your service replacement fee or to check the list of applicable smartphones go to Phoneclaim.com.

Replacement Device

You'll get a comparable replacement device in the event of physical damage, loss, theft and water damage, including out-of-warranty malfunction4.

Let us know about an issue by 5 p.m. (ET) and, in most cases, your replacement device will be delivered next business day. To make a service request, call 1-888-481-3436 or visit fido.ca/servicerequest

For full details, see the Fido Device Protection Plan Terms & Conditions

Fido TechXpert

Fido TechXpert support gives you 24/7 access to your own personal support expert for advanced technical issues related to connectivity, hardware, software and applications.6

Support restricted to Fido Wireless devices:

  • Mobile connectivity: Wireless to computer syncing and linking, Bluetooth/Wi-Fi connection and setup support
  • Hardware: Personalized new device setup, advanced device support (adjusting settings, accessing advanced features, etc.)
  • Software and applications: Operating system re-installation, application setup and configuration (eg. browser, apps from app store, etc.)
  • Security: Adjusting privacy settings, encryption/password support, etc.

For Fido TexhXpert support call 1-888-481-3436 or visit fido.ca/servicerequest.

For full details, see the Fido TechXpert Terms & Conditions

Soluto digital protection app

All-in-one support and digital protection for your smartphone.

  • Find and secure your lost phone, and lock it remotely.
  • Protect it from viruses.
  • Automatically backs up contacts, phones and videos - up to 5 GB.
  • Improve your phone's performance with tips and how to improve storage, speed and battery life.

Visit soluto.com to set up your account.

Your manufacturer's warranty

As always, if your wireless device malfunctions, bring it into a participating Fido store. If the manufacturer's warranty is still valid, we'll send it for repair and give you a courtesy device in the meantime.

Fido Device Protection1

  • To be eligible, you must sign up within 15 days of new activation or upgrade.
  • All devices are covered, including iPhone and standard accessories including battery, charger, SIM card and memory card. Fido Prepaid and tablets are not eligible.
  • You can cancel at any time7.
  • Replacement devices may be new or refurbished versions of the same or comparable model8.
  • Limit of two relacements during a 12-month period9.
  • Depending on your device model, a service replacement fee of $25, $80, $120 or $200 will be charged when you make a request to replace your device. A full list of Service Replacement Fees by model is available at fido.ca/servicerequest3

See full details
 
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