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Billing and Usage

To get your account balance

It's simple to get your account balance and account number to make a payment. You can also confirm or verify a payment you have recently made.
Here are the ways to do so:

Account balance and account number

On Fido.ca

  • Log in to My Account
  • View your current balance under the Payment Information section.
  • View your account number under the Account Details section.

On our Interactive Voice Response system

  • Dial *28 on your Fido phone.
  • Call 1-888-481-3436 from any other phone and press * for our self-service menu.

On your bill

  • Refer to the first page of your bill to see your latest balance
  • Refer to the top right-hand corner of your bill for the account number.
To confirm a payment

On Fido.ca

  • Log in to My Account
  • View Last Payment Made under the Payment Information section. This will provide you with the amount as well as the date on which your last payment was received.
  • Click on Payment History under the Payment Information section. This will provide you with a list of the 10 last payments made on your account.

On our Interactive Voice Response system

  • Dial *28 on your Fido phone.
  • Call 1-888-481-3436 from any other phone and press * for our self-service menu.

On your Fido phone under My Account on the Fido mobile internet portal

  • Access the balance page.
  • View the Payment Amount and the Payment Received fields. This will provide you with the amount of your last payment, as well as the date on which it was received.
See full details

You are liable for all charges to your account. Charges to your account are due and payable in full from the date of your invoice or statement. If you are paying by mail or through a financial institution, please allow adequate time for your payment to reach us prior to the required payment date.

If payment of an amount due on your account is not received by us by the required payment date specified by us, it will be considered a delinquent amount and will be subject to a late payment charge of 2% per month, calculated and compounded monthly on the delinquent amount (26.82% per year) from the date of the first invoice on which the delinquent amount appears until the date we receive such amount in full. You agree that we can charge any unpaid and outstanding amount, including any late payment charges, on your account to your credit card, bank account or any other payment method pre-authorized by you for payment of our charges.

Not applicable to Residents of Québec: Administrative charges may be levied for administration or account processing activities in connection with your account, including, without limitation, as a result of the following: > collection efforts due to non-payment or having a balance over your credit limit, including unbilled usage and pending charges, fees and adjustments; > returned or rejected payments; > change of any identifier (e.g., phone number); and > the restoral of Service. A list of such charges is available on request and is incorporated into these Terms by reference.

Applicable only to Residents of Québec: Administrative charges may be levied for administration or account processing activities in connection with your account, including as a result of the change of any identifier (e.g., phone number). A list of such charges is available on request and is incorporated into these Terms by reference. 8. Any questions or discrepancies regarding charges must be reported to us within 90 days of the date of our invoice or other statement. Failure to notify us within this time period will constitute your acceptance of such charges.