Credit Limit Monitoring
Credit limit monitoring is a preset spending limit on how much you can spend each month on your Fido account.
Your credit limit amount is determined when you activate your account, but can be set or changed afterwards as well. Credit limit monitoring policy applies only for selected monthly accounts, not for prepaid accounts.
Things to Know
You can always track your credit limit balance and make payments by using the following tools:
- Dialing *28, free of charge from your Fido phone;
- Online, thru My Account at fido.ca under Payment Information section;
- By using My Account application. Supported by Smartphones only.
Understanding the Credit Limit Monitoring
If you are an existing customer
- The real time credit limit balance is the sum of outstanding billed balances plus unbilled balances for the current month. These balances are comprised of all monthly fees, charges, purchases and taxes for all Fido services on the account less any applied credits and confirmed payments.
If you are a new customer
- If you are a brand new customer and happen to have a credit limit on your account, you will be restricted for the first 90 days from the activation date to use your Fido service outside Canada and international calling from Canada. Other options and services (mobile Internet and long-distance calls, for example) may also be restricted.
Managing your Credit Limit Monitoring
Increasing your credit limit amount
If you consistently pay your bill in full every month on your first year, your credit limit may be automatically increased or removed. You will receive advance notice before your credit limit is changed.
Approaching your credit limit
Fido will endeavor to notify you with a text message when your account is nearing its credit limit. You should then make a payment to avoid having your service temporarily suspended. Failure to pay your monthly invoice by the due date, even if you have not yet reached your credit limit, may also result in a suspension of services.
Your pre-authorized payment method (credit card or bank debit card), won’t pay automatically your current exceeding balance. Remember that these payments only come off at the end of your billing month.
If your account is suspended
As soon as you go over your limit, your current services will be suspended and you will be required to make a payment.
