Add-ons

• Turn the device off and back on.
• Select the Phone icon from the main screen.
• Select the Voicemail icon.
• Select the Setup Now button.

  • Create a Voice Messaging PIN and select Save.

• Re-enter the password and select Save again.

• From the home screen, select Phone.
• Select Keypad.
• Press and hold the 1 key.
• Follow the prompts to set up your password and greeting.

• Select the Phone icon from the main menu.
• Select Voicemail and then Greeting.
• Select Custom.
• Select Record, and record your greeting.
• Select Stop when you’re done.
• To listen to your greeting, select Play.
• When you’re satisfied with your greeting, select Save.

• You can set up a default greeting message by selecting Voicemail, Greeting and Default.

• Select the Phone icon from the main menu.
• Select Voicemail.
• Select any message.

• New messages are indicated with a red circle that shows the number of new messages.
• Unheard messages have a blue dot next to them.

• Call your Fido number or the message retrieval number (+1-647-839-6178).
• Interrupt the greeting message by pressing #.
• Enter your access code (do not press #).

• Select the Phone icon from the main menu.
• Select a message.
• Select Delete.

• Select Deleted Messages (at the end of your voicemail messages).
• Select a message.
• Select Undelete.

• From the main screen, select Settings, Phone and Change voicemail password. Enter your new password.

• Select the Phone icon from the main menu.
• Select Voicemail, Greeting and Custom Option/Save.

OR

• Select the 1 key.
• Follow the prompts to modify your greeting and personalize your password.

OR

• Dial the iPhone voicemail retrieval number (+1 647 839-6178) from a landline.
• Follow the prompts to modify your greeting and personalize your password.

• Select the pause symbol to pause the message and select the resume symbol to resume playback.
• Skip to any point in a message by dragging the playhead along the scrubber bar.

• Select the Phone icon from the main menu.
• Select a message.
• Select Call Back.

In Canada on the Fido network:

• The service is available anywhere on the Fido network.
• When accessing this service, data usage will be deducted from your data add-on.
• If you access the Visual voicemail by dialing "1", long distance charges will apply.
• See our long distance rates.

Outside the Fido network in Canada:

• When accessing Visual Voicemail, Canadian roaming data usage will be deducted from your data add-on.
• If you access your Visual Voicemail by dialling ‘1’, Canadian roaming charges will apply.
• Messages left in your voicemail will incur Canadian roaming data charges.
• See our Canadian roaming rates.

While in the U.S. or Internationally:

• If you access your Visual Voicemail by dialling “1”, roaming charges will apply.
• Messages left in your voicemail will incur data roaming charges.
• See our U.S or International roaming rates.

To avoid data roaming charges:

• Select the Phone icon from the main menu.
• Select Settings.
• General.
• Network.
• Data roaming.
• Slide Data roaming to Off.

  • Your Internet access through the network will be temporarily disabled until you turn the data roaming feature back to On.