Fido | Video Calling - Add-ons (Monthly Services)
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Add-ons

Monthly services

Video Calling

Video Calling allows you to make face-to-face calls. To use Video Calling you need a Fido 3G high-speed compatible phone and you must be in a 3G high-speed zone. If you are using an iPhone and wants details regarding video calling, learn more about FaceTime.

Learn what Video Calling is and how much it costs

Things to Know

  • During a Video Call, each person sees a video of the person they’re talking to, along with a smaller overlaid frame of their own video image. You can hide or show the image at any time.
  • The caller will not be able to leave a voice message on your voicemail if you don’t accept the call. The person calling you will see a message saying "Video call cannot be set up" on their screen, and be prompted to make a regular voice call instead.
  • Call Forwarding will work but only if you have the Call Forwarding option. If you forward your calls to a mobile phone or landline that doesn’t have the Video Calling service, those calling you will see a message saying "Video call cannot be set up" on their screen, prompting them to make a regular voice call instead.
  • Call Waiting and Call Hold functions won’t work while on a video call. All incoming calls will be redirected to Voice Messaging if applicable.
  • Name and Call Display and WhoCalledTM will still work the same way as when you make a regular voice call.
  • Placing an international call is not available.
  • This service works between Rogers and Fido customers only.

How to use Video Calling

To place a video call
  • Dial the number and press the Video Call button.
  • When your phone dials, the internal camera (facing the person you’re calling) automatically turns on and shows the image on your phone’s screen.
To receive a Video Call
  • When the call comes in, you’ll receive a message on your phone’s screen indicating that you have an incoming video call. If you accept, you’ll automatically see the caller on your phone’s screen.
  • If you refuse the Video Call, the caller will receive a message on their phone screen (e.g. Cannot make a video call) and be offered to modify the Video Call into a vocal call.
Using Video Calling while travelling

In Canada on the Fido network:

  • Long-distance charges (if applicable) are applied on top of your Video Calling rate. See our long distance rates.

While in the U.S. or internationally:

  • This service is not available outside Canada.