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Account Management

How to change to a Fido Prepaid Service

Fido offers monthly price plans as well as prepaid service. If you want to change to a prepaid service, please read the following:

Things to Know

  • The account balance on your monthly plan must be in good standing before you may change to a prepaid service.
  • A $35 fee will be applied to your account unless you’re changing to a prepaid service within your 15-day satisfaction period.
  • If you change to a prepaid service and you have an agreement that has not yet ended, you will be charged an early cancellation and/or early data cancellation fee (if applicable).
  • If you only have one phone number on your monthly account and you’re changing this phone number to a prepaid service, your FidoREWARDSTM balance will be transferred to your new prepaid account.
  • If you have Voice Messaging on your monthly plan account, you’ll lose all of your saved messages, greeting message and voice signature, as well as your access code, which will be re-initialized.
  • Airtime must be added within the first 30 days after changing to a prepaid service or the phone number will be deactivated.
  • After you have changed to a prepaid service, you will not be able to go back to your old monthly price plan if it is no longer offered.

How to change to a prepaid service

  • Dial 6-1-1, free of charge, from your Fido phone or 1-888-481-3436 from any other phone.
See full details

Device Savings Recovery Fee (applicable to term commitment customers only for any new term entered into on or after January 22, 2012)

A Device Savings Recovery Fee (DSRF) applies to all subscribers who have been granted an Economic Inducement (as defined below) upon entering a committed-term service agreement (Fido Agreement), if, for any reason, your service or your new term is terminated prior to the end of your Fido Agreement. The DSRF is the amount of the economic inducement (which may take the form of a discount, rebate or other benefit granted on the price of your Equipment), as stated in your service agreement (Economic Inducement), less the amount obtained by multiplying such Economic Inducement by a fraction representing the number of months elapsed in your Fido Agreement as compared to the total number of months of your Fido Agreement (plus applicable taxes). In other words, DSRF = Economic Inducement – [Economic Inducement × (# months elapsed in your Fido Agreement ÷ Total # months in your Fido Agreement)] + applicable taxes. An Additional Device Savings Recovery Fee (ADSRF) also applies if, for any reason, your data option, or your data option’s commitment term (Data Term), is terminated prior to the end of your Data Term. The ADSRF is the additional Economic Inducement you received for subscribing to your data option, less the amount obtained by multiplying such Economic Inducement by a fraction representing the number of months elapsed in your Data Term as compared to the total number of months of your Data Term (plus applicable taxes), and applies in addition to the DSRF for termination of your service agreement. If you subscribe to a plan combining both voice and data services, both the DSRF and the ADSRF apply, up to the total Economic Inducement.

Service Deactivation Fee (applicable to term commitment customers only for any new term entered into on or after January 22, 2012)

Not applicable to Residents of Québec or Manitoba: A Service Deactivation Fee of $12.50 per line applies if, for any reason, your service is deactivated prior to the end of your Fido Agreement. This fee is in addition to any applicable DSRF or DSRF and ADSRF.

Applicable only to Residents of Québec or Manitoba: If your service is deactivated prior to the end of your Fido Agreement and there is no Economic Inducement stated in your service agreement, then you will be charged a Service Deactivation Fee. The Service Deactivation Fee is an amount permitted under provincial legislation, being the lesser of $50 or 10% of the monthly service fees for the services that you have subscribed to on a Fido Agreement and Data Term, as applicable, but not provided as of the termination date (plus applicable taxes).

Early Cancellation Fee (applicable to any term entered into prior to January 22, 2012)

An Early Cancellation Fee and/or Data Early Cancellation Fee will be calculated and charged as set out in the service agreement you received upon entering that term.