Account Management

• Manage your Monthly Services
  • How to change your monthly price plan
  • How to change your options
  • When does your contract end
  • Service cancellation
  • How to change to a Fido Prepaid Service
• Manage your Prepaid Services
  • Auto Refill service
  • How to refill your Fido Prepaid account
  • How to change your Prepaid plan
  • How to check your balance & expiry date
  • How to change your options
  • Insufficient balance impacts
  • Forgotten PIN?
  • Switch from a prepaid service to a monthly service
• Manage your account
  • Bring your number - Local number portability
  • How to upgrade your phone
  • How to change your address and other contact information
  • How to change your phone number
  • Manage account access
  • How to change your phone and account ownership
  • Fido Gift card
  • Prevent telemarketing calls - National Do Not Call List
• Self Service Options
  • Fido.ca - Why register to My Account
  • Fido.ca - How to register to My Account
  • Fido.ca - How to change or reset your password
  • Mobile Internet - My Account
  • Phone - Interactive Voice Response system

How to change your address and other contact information

Make sure to provide Fido with your new address as soon as you have it, even if you haven’t yet moved in. That way you’ll be sure to receive all your bills on time, and not miss any important information we might send you or contact you about.

Change your mailing address and contact phone number:

Things to Know

• The change will be entered in our systems but will only take effect on the date you specify.
• If you’re moving in the same region (inside your current local calling area) you’ll keep the same cell phone number.
• If you’re moving to a different region (outside your current local calling area) you’ll need to change your Fido phone number to avoid long distance charges.
• If you subscribe to the Fido Wi-Fi Calling service, make sure to update your 911 emergency address.

On fido.ca

• Log in to My Account.
• Click Change Address in the Account Details section.
• Fill out all applicable fields and follow the instructions.
• A maximum of two changes of address per year can be made on fido.ca

By phone

• Dial 6-1-1, free of charge, from your Fido phone or 1-888-481-3436 if you’re using a different phone.
• Select English or French.
• If requested, enter your Fido phone number.
• Select Option 2, to talk to a representative.
• A customer service representative will assist you in completing your change.

Change your email address

Things to Know

• The change will be effective immediately.

On fido.ca

• Log in to My Account.
• Click Change Email Address in the Account Details section.
• Follow the instructions.

By phone

• Dial 6-1-1, free of charge, from your Fido phone or 1-888-481-3436 if you’re using a different phone.
• Select English or French.
• If requested, enter your Fido phone number.
• Select Option 2, to talk to a representative.
• An customer service representative will assist you in completing your change.