Contact us
Already a Fido customer?
To reach Customer Service, call 1-888-481-FIDO (3436) or 6-1-1, free of charge, from your Fido.
To contact Fido while you are travelling outside Canada, dial +1-514-933-3436 (from the U.S.) or +1-514-925-4590 (from abroad) free of charge, from your Fido phone.
We are available on weekdays from 8:00 a.m. to 9:00 p.m., and weekends from 9:00 a.m. to 5:00 p.m. (Eastern Time).
Fido answers also in Mandarin and Cantonese! Call toll free 1-866-888-3436, weekdays from 9:00 a.m. to 10:00 p.m. (Eastern Time)
Or you can always reach us by Online Message Relay Service by logging in to My Account (in the Hot Topics section).
Future Fido customer?
Get in touch with us from the comfort of your home or office with your questions, or to activate a new service right away! You'll never have to step foot out the door. There are two easy ways to do it:
By phone
Call toll free 1-888-945-3436.
* Weekdays from 9:00 a.m. to 9:00 p.m. (Eastern Time)
* Weekends from 9:00 a.m. to 6:00 p.m. (Eastern Time)
Cantonese or Mandarin:
Call toll free 1-866-888-3436.
* Weekdays from 9:00 a.m. to 10:00 p.m. (Eastern Time)
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By email
If you have questions, send us an email here, and we'll send you a reply within 2 to 3 business days.
specialneeds@fidomobile.ca
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To Chat Live with a customer service representative
As a Fido Customer subscribed to a monthly plan you can reach Fido Live Chat weekdays from 8 a.m. to 9 p.m. (Eastern Time). Log in to My Account to contact a Fido Live Chat representative.
Making a complaint
By following the steps, your complaint will be resolved as quickly as possible. Learn more
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