Local Calling Areas

IMPORTANT MESSAGE REGARDING CHANGES TO YOUR LOCAL CALLING AREA

The local calling area for the following cities will be changing effective the dates above to align with standard boundaries across the industry. Your local calling area is the area in which you can make and receive calls on your Fido without incurring long distance charges on your Fido. These changes will provide you with clear boundaries of our local calling areas and may make your bill easier to understand. The changes may result in some of your calls to be rated as long distance calls, which would first appear on your next invoice after the effective date. All other aspects of your service will remain the same. List of cities

To view the new local calling area for the cities above, please see the maps below.

To view your local calling area coverage map, select the province and city in the look up tool below¹. You must select both your province and city in order for your map to appear².

Select a Province:

Select a City:

Local? Long Distance?

Wireless long distance is different from landline long distance because of the mobility of wireless. With a landline phone, only outgoing long distance calls are charged, however, with a wireless device, you are able to move around, so long distance charges may apply for receiving a call as well.

Understanding Local Calling Areas
With your wireless phone, calls are defined as local or long distance based on local calling areas. Your location at the time of the call, your wireless phone number and the phone number called are all important factors in determining local calling areas and wireless long distance.

Not sure which calls will be charged as long distance? Here’s how it works:

Incoming Calling
Outgoing Calling
Call Forwarding

Incoming Calling

Incoming calling is when you receive a call on your wireless device. Your Incoming Local Calling Area is the area or geographic boundary³ associated with your wireless number. All calls that you receive on your wireless device while you are physically within that area are local. All calls that you receive while physically outside of that area are long distance.

The number calling you is irrelevant!

Incoming Calling scenarios

Receiving a call while...	Airtime	Long Distance
Within your Incoming Local Calling Area Lisa has a Toronto wireless phone number. Her physical location is Toronto. Her Incoming Local Calling Area is Toronto.		N/A
Outside your Incoming Local Calling Area Lisa has a Toronto wireless phone number. Her physical location is Vancouver. Her Incoming Local Calling Area is Toronto.

Top of page

Outgoing Calling

Outgoing calling is when you place a call on your wireless device. Your Outgoing Local Calling Area is determined by your physical location -- the area you are in at any given moment. If you dial a number that is local to your physical location, then it is a local call. If you dial a number that is long distance to your physical location, then it is a long distance call.

Your wireless number is irrelevant!

*Note: In the case of mobile to mobile calling, the physical location of the person you are calling is also irrelevant.

Outgoing Calling scenarios

Making a call to a number...	Airtime	Long Distance
Within your Outgoing Local Calling Area (e.g. in Toronto, calling a Toronto number) Lisa has a Toronto wireless phone number. Her physical location is Toronto. Her Outgoing Local Calling Area is Toronto.		N/A
Outside your Outgoing Local Calling area (e.g. in Toronto, calling a Vancouver number) Lisa has a Toronto wireless phone number. Her physical location is Toronto. Her Outgoing Local Calling Area is Toronto.
Within your Outgoing Local Calling Area (e.g. in Vancouver, calling a Vancouver number) Lisa has a Toronto wireless phone number. Her physical location is Vancouver. Her Outgoing Local Calling Area is Vancouver.		N/A
Outside your Outgoing Local Calling area (e.g. in Vancouver, calling a Toronto number) Lisa has a Toronto wireless phone number. Her physical location is Vancouver. Her Outgoing Local Calling Area is Vancouver.

TIP: Not sure if the number you wish to dial is long distance to your location?

Simply dial the number using 10 digits (area code + 7 digit number). If you exclude the ‘1’ and the number you are trying to reach is long distance to your location, your call will be completed, preceded by a network recording advising that the call is long distance.

Top of page

Call Forwarding

Call Forwarding⁴ is when an incoming call is routed from your wireless phone number to another number. Your Call Forwarding Local Calling Area is determined by your wireless phone number.

The location of your wireless device when you receive the call is irrelevant!

Call Forwarding scenarios

Receiving a call to your wireless number which is forwarded to a number...	Airtime	Long Distance
Within your Call Forwarding Local Calling Area (e.g. Toronto number, forwarded to a Toronto number) Lisa has a Toronto wireless phone number. Her physical location is Toronto. Her Call Forwarding Local Calling Area is Toronto		N/A
Outside your Call Forwarding Local Calling Area (e.g. Toronto number, forwarded to an Ottawa number) Lisa has a Toronto wireless phone number. Her physical location is Toronto. Her Call Forwarding Local Calling Area is Toronto
Within your Call Forwarding Local Calling Area (e.g. Toronto number, forwarded to a Toronto number) Lisa has a Toronto wireless phone number. Her physical location is Ottawa. Her Call Forwarding Local Calling Area is Toronto.		N/A
Outside your Call Forwarding Local Calling Area (e.g. Toronto number, forwarded to an Ottawa number) Lisa has a Toronto wireless phone number. Her physical location is Ottawa. Her Call Forwarding Local Calling Area is Toronto.

Top of page

1. Maps are currently being created for other Canadian communities. If your community is not listed, please check back soon as we are regularly updating. 2. Maps are a general representation of the Local Calling Area coverage, where indicated. The Local Calling Areas shown are approximate. Actual coverage area may vary from map graphics. Charges are based on the location of the site receiving and transmitting the signal, not the location of the subscriber. 3. The boundary is determined by telephone numbers which have specific geographic designations. 4. Also referred to as ‘Call Transfer’.