Fido customers that require emergency assistance can dial 9-1-1 any time, free of charge on the Fido network.
Tips for using 9-1-1
Depending on your location, calls are connected to the 9-1-1 service provided by the municipality or province or a local emergency service provider suited to handle the situation (e.g. a local police department).
Phase One – Enhanced 9-1-1
- Always provide your name, wireless phone number and location you are calling from.
- Speak clearly. Unlike wireline-based E9-1-1, the emergency operator does not know your actual location until you provide this information.
- Stay on the line for as long as the 9-1-1 operator requires.
- Leave your handset turned on after hanging up in case the 9-1-1 operator needs to call you back.
- Do not set 9-1-1 into your speed dial. This can lead to accidental calls that take up valuable emergency resources.
- Calls to 9-1-1 from your wireless phone are subject to the same limitations as regular wireless calls. If you are underground or too far from a wireless network antenna, the quality of your call may be affected or you may not be able to connect to the network.
Phase Two – Enhanced 9-1-1
Phase One of Enhanced 9-1-1 or E9-1-1 is a computer-aided communication system that provides the operator with your wireless phone number and location of the cellular tower handling the call. This helps emergency providers respond quickly and identify the most appropriate emergency service to dispatch.
Where E9-1-1 is not available, we provide voice connectivity to a local emergency services provider. In this case, neither your wireless phone number nor your location will be displayed to the 9-1-1 operator.
How much does 9-1-1 cost
Phase Two of Enhanced 9-1-1 provides more accurate location information than Phase One; E9-1-1 emergency operators that have the necessary systems deployed receive the calls’ phone number and geographic coordinates associated with the caller’s approximate location. A caller’s location will be automatically determined using special technology enabled in the Fido network.
Any customer registered on the Fido network using any Fido phone in an area served by E9-1-1 that has the necessary systems deployed will have access to Phase One and Two. This includes Fido customers in their local area and Fido customers visiting an area in Canada served by E91-1.
Check the availability of your city.
Table below sets out the government 9-1-1 monthly fees, applicable to all customers on a monthly plan with an invoice as well as to prepaid customers. No airtime charges apply to calls made to 9-1-1 from your Fido phone.
||Government 9-1-1 Monthly Fee
|Nova Scotia|| 43 cents
|New Brunswick|| 53 cents
|Prince Edward Island||70 cents
|Newfoundland and Labrador||75 cents (effective March 1, 2015)
In addition to these government 9-1-1 monthly fees, Fido customers on a monthly plan with an invoice offered prior to November 4, 2008, as well as all prepaid customers, pay a 75¢ monthly Emergency Access Fee (non-government fee). This fee is charged to
provide our customers with access to emergency services, it is not a government fee or a tax.