Starting January 17, 2027, if you choose to pay your Fido bill by credit card, a 1.6% credit card processing charge will apply. This reflects the fees we are charged by credit card companies. Other payment options, such as debit card or direct debit from your bank account, are available without the charge.
If you choose to pay your bill by credit card, it's increasingly common across many sectors for a credit card fee to apply.
Not applicable to Quebec and Fido Internet customers.
The charge applies every time you pay your Fido bill with a credit card (automatic payments or one-time payments).
The charge doesn't apply to any other payment method, including:
Quebec and Fido Internet customers are not subject to the credit card processing charge.
When making a one-time bill payment with credit card, you can view a breakdown of your total charge including the bill payment amount, credit card processing charge and any applicable taxes, before confirming your payment.
You will also receive a payment confirmation receipt by email.
Your credit card statement will only show the total charge.
The credit card processing charge applies at the time your credit card payment is processed. On your monthly bill, you will see your total bill amount, the amount of the credit card processing charge and the expected date your credit card will be charged.
To update your payment method from credit card to direct debit from your bank account, sign into your Fido My Account. For more details, visit Set up automatic payments.