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FidoTRADE™ Terms and Conditions



Thank you for your participation in the FidoTRADE program (the “Program”). The Program allows you to trade in an old Device (as defined below) in exchange for a Credit (as defined below) and in the form of a coupon. Please note that any reference to “trade in” or “trade-up” indicates that Fido is facilitating the collection of your old Device (“Trade-in Device”) and receiving it on behalf of a third party company, Clover Technologies Canada, ULC d/b/a Clover Wireless (“Clover Wireless”). Fido is not taking ownership of, or reselling, any Trade-in Device that it receives through the Program. These FidoTRADE Terms and Conditions (the “T&Cs”) supplement and are incorporated into the Fido Terms and Conditions available at fido.ca/terms, and form part of our agreement with you. Unless otherwise defined herein, capitalized terms have the meaning given to them in the Fido Terms and Conditions available at fido.ca/terms. By participating in the Program, you acknowledge that you understand and agree to the T&Cs, as outlined below.

  1. Eligibility. Program available at participating Fido stores and authorized dealers to new or existing Fido postpaid customers. Program is not available to Fido prepaid customers. Certain wireless phones and tablets, as determined by Fido from time to time (each a “Device”) will be eligible to be traded in through the Program. Please enquire about eligibility at a participating store. New Fido monthly plan customers: Program only available with new activation and purchase of a new Fido Device with a Fido Service Agreement with a Commitment Period, or with purchase of a new Fido Device at full retail price on a month-to-month plan. Existing Fido monthly plan customers Program only available with purchase of a new Fido Device and renewal of a Fido Service Agreement with a Commitment Period, or with purchase of a new Fido Device at full retail price on a month-to-month plan.

  2. Credit. Trade-in Device must be surrendered at the time of trade-in and will not be returned to you under any circumstances. Limit of one Trade-in Device per transaction. If your Trade‐in Device has a trade‐in value greater than $0 (as determined by Fido), in exchange for trading in your Trade-in Device, you will receive a Fido credit (“Credit”), which will be applied after taxes. Credit will be applied in store to the price of the new Fido Device purchased. If new Fido Device price is less than Credit amount, remaining Credit must be applied towards concurrent purchase of accessories and/or another new Fido Device for the same account, or you will lose the remaining Credit.

    By participating in the Program, you acknowledge that a coupon in the amount of the Credit will be issued by Fido and must be redeemed by you at the time you purchase your new Fido Device. Such coupon is not redeemable for cash, and includes all applicable taxes. This is a one-time use coupon that is forfeited at the time of purchase. No facsimiles accepted.

    ONCE THE TRADE-IN TRANSACTION IS COMPLETE, UNDER NO CIRCUMSTANCES WILL YOUR TRADE-IN DEVICE BE RETURNED TO YOU OR WILL YOU BE COMPENSATED FOR THE AMOUNT OF THE CREDIT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU ACKNOWLEDGE THAT IF, AFTER YOU TRADE IN YOUR TRADE-IN DEVICE, YOU DECIDE TO RETURN YOUR NEW FIDO DEVICE, YOU WILL BE REIMBURSED THE PRICE YOU PAID FOR YOUR NEW FIDO DEVICE, BUT YOU WILL LOSE THE VALUE OF THE CREDIT, AND THE TRADE-IN DEVICE WILL NOT BE RETURNED TO YOU.

  3. Trade-In Value. The trade-in value of the Trade-in Device is determined using a third‐party quote estimation tool. Fido makes no representation that the trade‐in value assigned to a Trade‐in Device is equivalent to the fair market value. The trade-in value varies depending on the make and model of the device, the condition of the device, the date of trade-in and other factors which may be periodically updated or revised. The trade‐in value may be zero and although you will not receive a Credit for your zero value Trade‐in Device, you may choose to recycle your Trade‐in Device through the Program. Trade-in value is final and non‐negotiable. The trade‐in value will not be provided to you in cash form, or in any form other than the Credit described in section 2.

  4. Your Personal Information and Our Privacy Policy. You agree to provide accurate and current personal information as requested by us, including but not limited to your name, Fido account number and Fido wireless phone number. You agree that we may disclose such personal information to our third-party agents and service providers in connection with the operation of the Program. Fido respects the privacy of our customers. Our collection, use and disclosure of personal information in connection with the Program is governed by our Privacy Policy located at fido.ca/privacypolicy. Personal information collected in connection with the Program may be stored and processed in or outside Canada and may be accessed by the courts, law enforcement and national security authorities of that jurisdiction.

  5. Your Representations. You represent that you are the sole and rightful owner of the Trade-in Device, that you have all the rights necessary to transfer title to the Trade‐in Device, that the Trade‐in Device is not counterfeit or stolen or your provision of the Trade‐in Device to us is not otherwise fraudulent, that the Trade-in Device is free from any liens, encumbrances or claims by any third parties, and that the condition, specifications and other representations you provide regarding the Trade-in Device are accurate. You represent that the Trade‐in Device does not contain any third‐party software that may not be transferred or for which royalties are due. You represent that your transfer of the Trade‐in Device to us will comply with all applicable laws, including without limitation, all import and export laws, and will not infringe on any third party’s intellectual property rights (including copyrights, trademarks, patent, trade secrets or other proprietary rights).

  6. Passing of Title. Once you complete your trade‐in transaction and Fido accepts your Trade‐in Device, title to your Trade‐in Device will pass to Clover Wireless and you will no longer be the owner of the Trade‐in Device.

  7. YOUR RESPONSIBILITIES. IT IS YOUR RESPONSIBILITY TO REMOVE YOUR SIM AND MEMORY CARD AND ANY ACCESSORIES, IF APPLICABLE, AND DELETE ALL PERSONAL/SENSITIVE DATA FROM THE TRADE-IN DEVICE BEFORE YOU TRADE IT IN. YOU SHOULD BACK UP AND STORE ANY DATA YOU WISH TO KEEP FROM YOUR TRADE‐IN DEVICE. FIDO IS NOT RESPONSIBLE FOR REMOVING DATA FROM THE TRADE-IN DEVICE AND CANNOT GUARANTEE THAT ANY DATA LEFT ON THE DEVICE WILL BE DELETED.

  8. LIMITATION OF LIABILITY. FIDO WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY AMOUNT OTHER THAN THE TRADE-IN VALUE ASSIGNED TO THE TRADE-IN DEVICE THROUGH THE PROGRAM, AND ONLY IN ACCORDANCE WITH THE CONDITIONS HEREIN. EXCEPT TOWARDS RESIDENTS OF QUÉBEC FOR DAMAGES RESULTING FROM AN ACT OF FIDO, IN NO EVENT WILL FIDO BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES RESULTING OR RELATING DIRECTLY OR INDIRECTLY FROM OR TO THE PROGRAM OR ANY TRADE-IN (INCLUDING BUT NOT LIMITED TO ANY DAMAGES YOU MAY SUFFER IF DATA LEFT ON THE TRADE-IN DEVICE IS ACCESSED, OR ALTERNATIVELY, IS UNRECOVERABLE).

The following Fido Use of Web Site Policy, as applicable, govern your use of the RapidQuote FidoTRADE Website: fido.ca/use-of-website-policy. All references to the Fido Website or Fido Store also include the RapidQuote FidoTRADE Website.

April 2017

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