fido/support/mobile on false false [Cookie] = [dtCookie==3=srv=14=sn=F069EAF586FE53F1F84ABCE6688343C3=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [http://www.fido.ca/consumer/support/mobile/%7B%7Burls.search%20+%20%22?q=%22%20+%20link.label%7D%7D] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [381503453] [True-Client-IP] = [35.175.120.174] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;14;-195621967;17485;7;-1151093806;453] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [35.175.120.174, 23.46.238.140] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [35.175.120.174, 23.46.238.140] [X-dynaTrace-RequestState] = [agentId=0xf4570bb1&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8080] support/mobile %7B%7Burls.search%20+%20%22 " link.label}} /nac/#/choose-phone /nac/#/choose-plan?type=byod promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories fido-home-phone mobile/lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=14=sn=F069EAF586FE53F1F84ABCE6688343C3=perc=100000=ol=0=mul=1

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Ask us! À quel sujet avez-vous besoin d’aide? Demandez-nous! content/Fido/Support Landing/LOB Selected SupportLanding_Navigation[0] Main Content Slot Filter By Support Topic true /content/Shared/Guided Navigation/Support Landing MainContent 1 contentslot ContentSlot.jsp content/Shared/Guided Navigation/Support Landing/navigation for mobile Navigation Container true false ?N=2484452033+770765067+3477858357&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29 /support 252 /pages /pages/support /Fido Shop Dimension_Management.csv Support_Type_Shop Shop false default content/Shared/Guided Navigation/Support Landing/navigation for mobile navigation[0] Support Type refinementmenu Support_Type Support_Type guidednavigation Navigation State Most Popular content/Fido/Support Landing/LOB Selected SupportLanding_Spotlights[0] Main Content Slot true /content/Shared/Spotlights/Support Landing/Support Type Results Spotlights MainContent 29 contentslot ContentSlot.jsp Les plus populaires spotlight Most Popular most-popular content/Shared/Spotlights/Support Landing/Support Type Results Spotlights/Mobile/Most Popular/Most Popular /_/R-%2Fconsumer%2Fcontent%2Fpartial-prorated-charges_EN /pages/support /Fido 0 partial charges regular 811 Understanding partial charges on your bill | Help &amp; Support | Fido &lt;p&gt;&lt;!-- &lt;mce:script mce_src=&quot;/cms/v45/js/support-6.js&quot; type=&quot;text/javascript&quot;&gt;&lt;/mce:script&gt; --&gt;&lt;/p&gt;&lt;div&gt;&lt;!--&lt;h2&gt;To get your account balance&lt;/h2&gt;--&gt;&lt;h2&gt;Partial Charges&lt;/h2&gt;&lt;p&gt;When you change your mobile or internet plan before the end of your billing cycle, you&amp;rsquo;ll see partial charges on your next bill. This accounts for the new plan or services you&amp;rsquo;re now using and the old services you stopped using before your billing cycle ended.&lt;/p&gt;&lt;p&gt;Here&amp;rsquo;s what you need to know about partial charges on your bill:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Your monthly billing cycle starts on the billing date assigned to you, and that billing date may not be on the same date your services were activated.&amp;nbsp;&lt;/li&gt;&lt;li&gt;&amp;nbsp;Your first Fido bill will include any partial charges for services from the activation date until your assigned billing date, as well as full charges for the coming month.&lt;/li&gt;&lt;li&gt;If you make changes to your plan or subscribe to any add-ons (that recur monthly), you&amp;rsquo;re charged for only those days that you&amp;rsquo;ve subscribed to it.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Recurring monthly service charges will show up in the &lt;strong&gt;Monthly charges&lt;/strong&gt; section of your bill, while partial charges for prorated services will be in the &lt;strong&gt;About your first bill&lt;/strong&gt; or &lt;strong&gt;Changes since your last bill&lt;/strong&gt; sections.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Here are some examples of when you would see partial charges (if made before your next billing cycle start date):&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Activate an add-on&lt;/li&gt;&lt;li&gt;Remove an add-on&lt;/li&gt;&lt;li&gt;Change your plan&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Tip: &lt;/strong&gt;If you wish to avoid partial charges, we recommend you make any add-ons or monthly plan changes on the first day of your billing cycle.&lt;/p&gt;&lt;h2&gt;Final Bill&lt;/h2&gt;&lt;p&gt;On your final bill, you&amp;rsquo;ll find the charges for services you used until the cancellation date of your service. If you&amp;rsquo;re a Fido mobile customer on a term, an Early Cancellation Fee will apply if your service is cancelled before the end of your term. For more info, please refer to your Fido service agreement!&lt;/p&gt;&lt;/div&gt;&lt;!-- /.bloc_content --&gt;&lt;!-- /.support_6 --&gt; 2017-08-24 18:32:54 EDT Activate an add-on faqs partial charges Wireless Primary Support 10 Support Understanding partial charges on your bill | Help & Support | Fido EN /consumer/content/partial-prorated-charges_EN monthy bill Understanding partial charges on your bill | Help & Support | Fido Wireless faqs Support Activate an add-on charges monthy bill partial charges prorated 2019-11-08 10:40:49 EST Understanding partial charges on your bill | Help & Support | Fido Wireless Billing &Amp; Account Management Support Fido prorated monthly <p><!-- <mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script> --></p><div><!--<h2>To get your account balance</h2>--><h2>Partial Charges</h2><p>When you change your mobile or internet plan before the end of your billing cycle, you&rsquo;ll see partial charges on your next bill. This accounts for the new plan or services you&rsquo;re now using and the old services you stopped using before your billing cycle ended.</p><p>Here&rsquo;s what you need to know about partial charges on your bill:</p><ul><li>Your monthly billing cycle starts on the billing date assigned to you, and that billing date may not be on the same date your services were activated.&nbsp;</li><li>&nbsp;Your first Fido bill will include any partial charges for services from the activation date until your assigned billing date, as well as full charges for the coming month.</li><li>If you make changes to your plan or subscribe to any add-ons (that recur monthly), you&rsquo;re charged for only those days that you&rsquo;ve subscribed to it.&nbsp;</li><li>Recurring monthly service charges will show up in the <strong>Monthly charges</strong> section of your bill, while partial charges for prorated services will be in the <strong>About your first bill</strong> or <strong>Changes since your last bill</strong> sections.</li></ul><p>Here are some examples of when you would see partial charges (if made before your next billing cycle start date):</p><ul><li>Activate an add-on</li><li>Remove an add-on</li><li>Change your plan</li></ul><p><strong>Tip: </strong>If you wish to avoid partial charges, we recommend you make any add-ons or monthly plan changes on the first day of your billing cycle.</p><h2>Final Bill</h2><p>On your final bill, you&rsquo;ll find the charges for services you used until the cancellation date of your service. If you&rsquo;re a Fido mobile customer on a term, an Early Cancellation Fee will apply if your service is cancelled before the end of your term. For more info, please refer to your Fido service agreement!</p></div><!-- /.bloc_content --><!-- /.support_6 --> Activate an add-on charges monthly monthy bill partial charges prorated Wireless When you subscribe to an add-on or change your monthly price plan before the end of your bill cycle, partial charges may apply. AB BC MB NB NL NS NT NU ON PE QC SK YT Understanding partial charges on your bill | Help & Support | Fido Support /consumer/content/partial-prorated-charges Billing & Account Management consumer b_Support regular /consumer/content/partial-prorated-charges_EN Billing &amp; Account Management Billing &Amp; Account Management partial charges Support Wireless Activate an add-on charges monthy bill partial charges prorated Activate an add-on charges monthy bill partial charges prorated regular charges /consumer/content/partial-prorated-charges_EN /_/R-%2Fconsumer%2Fcontent%2Fconfigure-unlocked-device-guide_EN /pages/support /Fido 0 regular 776 &lt;p&gt;If you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is &amp;ldquo;unlocked&amp;rdquo;.&lt;/p&gt;&lt;div class=&quot;gray-bg&quot;&gt;&lt;h3&gt;Things to Know&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Your device must be compatible with the Fido network,&lt;/strong&gt; which uses GSM, UMTS, HSPA and HSPA+ at 850 MHz and 1900 MHz. To access &lt;strong&gt;LTE&lt;/strong&gt; network, the phone must be compatible with: &lt;ul&gt;&lt;li&gt;700 MHz on Band 12;&lt;/li&gt;&lt;li&gt;1700/2100 MHz on Band 4;&lt;/li&gt;&lt;li&gt;2600 MHz on Band 7.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;How to find this information? Refer to the manufacturer's official website.&lt;/p&gt;&lt;p&gt;If you are unsure of how to check the frequencies your device supports, try the manufacturer's official website and search for the specifications for your particular phone/smartphone model;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;If your device is locked, it needs to be unlocked by the original carrier it was bought from.&lt;/li&gt;&lt;li&gt;If your device is not compatible, consult our latest selection of &lt;a href=&quot;/web/Fido.portal?_nfpb=true&amp;amp;_pageLabel=devices&amp;amp;lang=en&quot;&gt;phones and devices;&lt;/a&gt;&lt;/li&gt;&lt;li&gt;To use your unlocked device, you must have an active Fido SIM card:&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;h3&gt;If your SIM card is already activated:&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;Simply insert your SIM card into your mobile phone or smartphone.&lt;/li&gt;&lt;/ul&gt;&lt;h3&gt;If your SIM card is not activated yet:&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;Activate your Fido service with one of our plans: &lt;ul&gt;&lt;li&gt;&lt;a href=&quot;/web/Fido.portal?_nfpb=true&amp;amp;_pageLabel=activation_land&amp;amp;lang=en&quot;&gt;Online&lt;/a&gt;&lt;/li&gt;&lt;li&gt;Over the phone (&lt;strong&gt;1-866-302-FIDO (3436)&lt;/strong&gt;)&lt;/li&gt;&lt;li&gt;In a Fido store.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;h3&gt;To purchase a SIM card:&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;Visit your nearest &lt;a href=&quot;/web/page/portal/Fido/StoreLocator&quot;&gt;Fido store&lt;/a&gt; or buy it &lt;a href=&quot;/web/page/portal/Fido/SmartCard&quot;&gt;Online&lt;/a&gt; &lt;/li&gt;&lt;/ul&gt;&lt;div class=&quot;support-divider-primary&quot;&gt;&amp;nbsp;&lt;/div&gt;&lt;h3&gt;Once activated, configure your device settings&lt;/h3&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure an iPhone&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;ul&gt;&lt;li&gt;Insert your Fido SIM card and turn the iPhone on;&lt;/li&gt;&lt;li&gt;You will be asked to activate your phone; &lt;ul&gt;&lt;li&gt;Follow the wizard on the screen to complete the activation. Activation can be done over Wi-Fi (depending on your software version) or by connecting to your computer and using iTunes.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;After you finish the activation, your iPhone will be set up properly to use the Internet on the Fido network.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure an Android device&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Android is available on many devices and different versions exist in the market. Some of the names and information or settings below may vary depending on the device you have. This guide was made to provide instructions on as many devices and versions of the Android OS as possible starting from Android version 2.0.&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Tap on &lt;strong&gt;Settings &amp;gt; Wireless &amp;amp; Networks &amp;gt; Mobile Networks &amp;gt; Access Point Names&lt;/strong&gt;;&lt;/li&gt;&lt;li&gt;Once on the APN screen, press the &lt;strong&gt;Options&lt;/strong&gt; button on the device;&lt;/li&gt;&lt;li&gt;Tap on &lt;strong&gt;New APN&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Enter a name into the &lt;strong&gt;APN Name&lt;/strong&gt; field.&lt;/li&gt;&lt;li&gt;Please insert the following APN settings:&lt;p&gt;&lt;strong&gt;APN Settings:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;APN:&lt;/strong&gt; Fido-core-appl1.apn&lt;/li&gt;&lt;li&gt;If you have a LTE device, use the following setting: &lt;strong&gt;LTEMOBILE.APN&lt;/strong&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;MMS (Picture &amp;amp; Video Messaging Settings):&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt; MMSC:&lt;/strong&gt; http://mms.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.13&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port:&lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;Leave the following fields blank: &lt;strong&gt;Proxy, Port, User Name, Password, Server&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Press the Options button on your device, tap on &lt;strong&gt; Save&lt;/strong&gt; in order to save the APN settings. &lt;/li&gt;&lt;li&gt;Restart the phone and try browsing the Internet.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;NOTE:&lt;/strong&gt; The created APN will show up on the APNs screen. To activate the APN, tap on the radio button located in front of APN.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure a BlackBerry device&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;The required BlackBerry service books will be sent to your phone, and the messaging and browser settings will be automatically configured. If the operating system is prior to OS5, set up your browser settings to use the WAP Browser.&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Select any browser on the home screen;&lt;/li&gt;&lt;li&gt;Select the &lt;strong&gt;Menu&lt;/strong&gt; button, then &lt;strong&gt;Option&lt;/strong&gt;;&lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;General Properties&lt;/strong&gt; then, &lt;strong&gt;Default Browser&lt;/strong&gt; and &lt;strong&gt;WAP Browser&lt;/strong&gt;;&lt;/li&gt;&lt;li&gt;To validate the OS version, go to &lt;strong&gt;Option&lt;/strong&gt; then &lt;strong&gt;About&lt;/strong&gt;.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;If you have any problems accessing the Internet on your phone, get help in the BlackBerry browser menu.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure other smartphones&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Please refer to the user guide from the phone manufacturer for instructions. You might need the following information.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;APN Settings:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;APN:&lt;/strong&gt; Fido-core-appl1.apn&lt;/li&gt;&lt;li&gt;If you have a LTE device, use the following setting: &lt;strong&gt;LTEMOBILE.APN&lt;/strong&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;MMS (Picture &amp;amp; Video Messaging Settings):&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt; MMSC:&lt;/strong&gt; http://mms.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.13&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port:&lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure a mobile phone (non smartphone)&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Please refer directly to the user guide from the phone manufacturer's for instructions. You might need the following information.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;WAP Settings:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt; &lt;strong&gt;APN:&lt;/strong&gt; wap.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.11&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port: &lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Internet Settings:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;APN:&lt;/strong&gt; internet.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.11&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port:&lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;MMS (Picture &amp;amp; Video Messaging Settings):&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;APN:&lt;/strong&gt; mms.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMSC:&lt;/strong&gt; http://mms.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.13&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port:&lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt; How to configure an unlocked device | Fido Support 2017-08-24 18:33:04 EDT how_tos roaming_travel Primary 10 Support Support How to configure an unlocked device | Fido Support EN /consumer/content/configure-unlocked-device-guide_EN How to configure an unlocked device | Fido Support roaming_travel how_tos Support 2019-10-04 10:28:42 EDT How to configure an unlocked device | Fido Support Mobile Support Fido <p>If you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is &ldquo;unlocked&rdquo;.</p><div class="gray-bg"><h3>Things to Know</h3><ul><li><strong>Your device must be compatible with the Fido network,</strong> which uses GSM, UMTS, HSPA and HSPA+ at 850 MHz and 1900 MHz. To access <strong>LTE</strong> network, the phone must be compatible with: <ul><li>700 MHz on Band 12;</li><li>1700/2100 MHz on Band 4;</li><li>2600 MHz on Band 7.</li></ul></li></ul><p>How to find this information? Refer to the manufacturer's official website.</p><p>If you are unsure of how to check the frequencies your device supports, try the manufacturer's official website and search for the specifications for your particular phone/smartphone model;</p><ul><li>If your device is locked, it needs to be unlocked by the original carrier it was bought from.</li><li>If your device is not compatible, consult our latest selection of <a href="/web/Fido.portal?_nfpb=true&amp;_pageLabel=devices&amp;lang=en">phones and devices;</a></li><li>To use your unlocked device, you must have an active Fido SIM card:</li></ul></div><h3>If your SIM card is already activated:</h3><ul><li>Simply insert your SIM card into your mobile phone or smartphone.</li></ul><h3>If your SIM card is not activated yet:</h3><ul><li>Activate your Fido service with one of our plans: <ul><li><a href="/web/Fido.portal?_nfpb=true&amp;_pageLabel=activation_land&amp;lang=en">Online</a></li><li>Over the phone (<strong>1-866-302-FIDO (3436)</strong>)</li><li>In a Fido store.</li></ul></li></ul><h3>To purchase a SIM card:</h3><ul><li>Visit your nearest <a href="/web/page/portal/Fido/StoreLocator">Fido store</a> or buy it <a href="/web/page/portal/Fido/SmartCard">Online</a> </li></ul><div class="support-divider-primary">&nbsp;</div><h3>Once activated, configure your device settings</h3><div class="faq-container"><div class="faq-question"><h3>How to configure an iPhone</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><ul><li>Insert your Fido SIM card and turn the iPhone on;</li><li>You will be asked to activate your phone; <ul><li>Follow the wizard on the screen to complete the activation. Activation can be done over Wi-Fi (depending on your software version) or by connecting to your computer and using iTunes.</li></ul></li><li>After you finish the activation, your iPhone will be set up properly to use the Internet on the Fido network.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>How to configure an Android device</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><p>Android is available on many devices and different versions exist in the market. Some of the names and information or settings below may vary depending on the device you have. This guide was made to provide instructions on as many devices and versions of the Android OS as possible starting from Android version 2.0.</p><ul><li>Tap on <strong>Settings &gt; Wireless &amp; Networks &gt; Mobile Networks &gt; Access Point Names</strong>;</li><li>Once on the APN screen, press the <strong>Options</strong> button on the device;</li><li>Tap on <strong>New APN</strong></li><li>Enter a name into the <strong>APN Name</strong> field.</li><li>Please insert the following APN settings:<p><strong>APN Settings:</strong></p><ul><li><strong>APN:</strong> Fido-core-appl1.apn</li><li>If you have a LTE device, use the following setting: <strong>LTEMOBILE.APN</strong></li></ul><p><strong>MMS (Picture &amp; Video Messaging Settings):</strong></p><ul><li><strong> MMSC:</strong> http://mms.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.13</li><li><strong>MMS Port:</strong> 80</li></ul></li><li>Leave the following fields blank: <strong>Proxy, Port, User Name, Password, Server</strong></li><li>Press the Options button on your device, tap on <strong> Save</strong> in order to save the APN settings. </li><li>Restart the phone and try browsing the Internet.</li></ul><p><strong>NOTE:</strong> The created APN will show up on the APNs screen. To activate the APN, tap on the radio button located in front of APN.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>How to configure a BlackBerry device</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>The required BlackBerry service books will be sent to your phone, and the messaging and browser settings will be automatically configured. If the operating system is prior to OS5, set up your browser settings to use the WAP Browser.</p><ul><li>Select any browser on the home screen;</li><li>Select the <strong>Menu</strong> button, then <strong>Option</strong>;</li><li>Select <strong>General Properties</strong> then, <strong>Default Browser</strong> and <strong>WAP Browser</strong>;</li><li>To validate the OS version, go to <strong>Option</strong> then <strong>About</strong>.</li></ul><p>If you have any problems accessing the Internet on your phone, get help in the BlackBerry browser menu.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>How to configure other smartphones</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer4" class="collapse"><div class="faq-answer"><p>Please refer to the user guide from the phone manufacturer for instructions. You might need the following information.</p><p><strong>APN Settings:</strong></p><ul><li><strong>APN:</strong> Fido-core-appl1.apn</li><li>If you have a LTE device, use the following setting: <strong>LTEMOBILE.APN</strong></li></ul><p><strong>MMS (Picture &amp; Video Messaging Settings):</strong></p><ul><li><strong> MMSC:</strong> http://mms.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.13</li><li><strong>MMS Port:</strong> 80</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>How to configure a mobile phone (non smartphone)</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer5" class="collapse"><div class="faq-answer"><p>Please refer directly to the user guide from the phone manufacturer's for instructions. You might need the following information.</p><p><strong>WAP Settings:</strong></p><ul><li> <strong>APN:</strong> wap.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.11</li><li><strong>MMS Port: </strong> 80</li></ul><p><strong>Internet Settings:</strong></p><ul><li><strong>APN:</strong> internet.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.11</li><li><strong>MMS Port:</strong> 80</li></ul><p><strong>MMS (Picture &amp; Video Messaging Settings):</strong></p><ul><li><strong>APN:</strong> mms.fido.ca</li><li><strong>MMSC:</strong> http://mms.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.13</li><li><strong>MMS Port:</strong> 80</li></ul></div></div></div> roaming_travel If you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is &ldquo;unlocked&rdquo;. AB BC MB NB NL NS NT NU ON PE QC SK YT How to configure an unlocked device | Fido Support Support /consumer/content/configure-unlocked-device-guide Mobile consumer b_Support /consumer/content/configure-unlocked-device-guide_EN regular Mobile roaming_travel Support /consumer/content/configure-unlocked-device-guide_EN regular /_/R-%2Fconsumer%2Fcontent%2Fpostpaid-voice-messaging_EN /pages/support /Fido 0 voice regular 705 Voice Messaging | Fido Support &lt;div class=&quot;rui-support-resulttypes support-tabs&quot;&gt;&lt;ul&gt;&lt;li&gt;&lt;a href=&quot;/consumer/content/prepaid-voice-messaging&quot;&gt; Prepaid &lt;/a&gt;&lt;/li&gt;&lt;li class=&quot;active&quot;&gt;&lt;a&gt; Postpaid &lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Voice Messaging:&lt;/strong&gt; Allows a person who calls you to record a message when you&amp;rsquo;re unavailable to answer.&lt;br /&gt; &lt;a href=&quot;/web/content/manageyourcalls/calldisplay_minivoicemail&quot;&gt;How much does it cost?&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Premium Voicemail-To-Text:&lt;/strong&gt; Allows you to listen to and READ your messages without dialing into your Voice Messaging service. Available for any mobile phone that supports Picture and Video Messaging (MMS).&lt;br /&gt; &lt;a href=&quot;/web/content/manageyourcalls/visualvoicemailplus&amp;amp;lang=en&amp;amp;lang=en&quot;&gt;How much does it cost?&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;&lt;strong&gt; Enhanced Voice Messaging:&lt;/strong&gt; Allows a person who calls you to record a message when you&amp;rsquo;re unavailable to answer.&lt;br /&gt;&lt;a href=&quot;/web/content/manageyourcalls/enhancedvoicemessaging&amp;amp;lang=en&quot;&gt;How much does it cost?&lt;/a&gt;&lt;/p&gt;&lt;h3&gt;How to use Voice Messaging&lt;/h3&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;First time set-up&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Press and hold the &quot;1&quot; key on your phone for a few seconds to access your Voice Messaging service.&lt;/p&gt;&lt;p&gt;The first time you access your Voice Messaging service, you'll be prompted to create the following:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Your own personal access code (4 to 5 digits long)&lt;/li&gt;&lt;li&gt;A personal greeting and a recording of your name (your voice signature) &lt;ul&gt;&lt;li&gt;Note: You can&amp;rsquo;t keep the default greeting, and your voice signature can&amp;rsquo;t be deleted once it&amp;rsquo;s recorded.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Having trouble setting up your voicemail?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;If you&amp;rsquo;ve tried setting up your voicemail yourself but it&amp;rsquo;s still not working, we can help. Just &lt;a href=&quot;https://www.fido.ca/consumer/contact-us&quot; target=&quot;_blank&quot;&gt;contact us&lt;/a&gt;.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Resetting or changing your Voice Messaging access code&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;h4&gt;On fido.ca&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;&lt;a href=&quot;/web/page/portal/Fido/Ecare_voiceMail_land&quot;&gt;Reset your Voice Messaging access code&lt;/a&gt; by logging into My Account&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Using our Self-serve menu&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Alternatively, you can use our self-serve menu by dialling6-1-1 from your Fido phone or by dialling1-888-481-3436 from any other phone: &lt;ul&gt;&lt;li&gt;Press &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; to use the self-serve menu.&lt;/li&gt;&lt;li&gt;Press &lt;strong&gt;&quot;3&quot;&lt;/strong&gt; to access the services menu.&lt;/li&gt;&lt;li&gt;Press &lt;strong&gt;&quot;2&quot;&lt;/strong&gt; to change your Voice Messaging access code.&lt;/li&gt;&lt;li&gt;Follow the instructions to create a new Voice Messaging access code.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Listening to your voice messages&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;From your Fido phone:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Press and hold the &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; key on your phone for a few seconds to access your Voice Messaging service.&lt;/li&gt;&lt;li&gt;Enter your access code when prompted.&lt;/li&gt;&lt;li&gt;Follow the instructions to listen to your messages.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;From any other phone:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Call your own Fido phone number.&lt;/li&gt;&lt;li&gt;Press the &lt;strong&gt;&quot;#&quot;&lt;/strong&gt; key during your greeting message.&lt;/li&gt;&lt;li&gt;Enter your access code when prompted.&lt;/li&gt;&lt;li&gt;Follow the instructions to listen to your messages.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Storage capacity and functionality&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot;&gt;&lt;thead&gt; &lt;tr&gt;&lt;th&gt;&amp;nbsp;&lt;/th&gt;&lt;th&gt;Voice Messaging&lt;/th&gt;&lt;th&gt;Premium Voice Messaging&lt;/th&gt;&lt;th&gt;Enhanced Voice Messaging&lt;/th&gt;&lt;/tr&gt;&lt;/thead&gt; &lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Number of messages&lt;/span&gt;&lt;/td&gt;&lt;td&gt;3 voice messages&lt;/td&gt;&lt;td&gt;35 voice messages&lt;/td&gt;&lt;td&gt;35 voice messages&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Length of messages&lt;/span&gt;&lt;/td&gt;&lt;td&gt;3 minutes each&lt;/td&gt;&lt;td&gt;5 minutes each&lt;/td&gt;&lt;td&gt;5 minutes each&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Storage of new messages -(unheard)&lt;/span&gt;&lt;/td&gt;&lt;td&gt;3 days&lt;/td&gt;&lt;td&gt;10 days&lt;/td&gt;&lt;td&gt;10 days&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Storage of saved messages&lt;/span&gt;&lt;/td&gt;&lt;td&gt;3 days&lt;/td&gt;&lt;td&gt;10 days&lt;/td&gt;&lt;td&gt;10 days&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Personal greeting&lt;/span&gt;&lt;/td&gt;&lt;td&gt;A 60 second voice signature&lt;/td&gt;&lt;td&gt;A 3 minute personal greeting or a 60 second voice signature&lt;/td&gt;&lt;td&gt;A 3 minute personal greeting or a 60 second voice signature&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Special greeting&lt;/span&gt;&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;td&gt;A 3 minute special greeting&lt;/td&gt;&lt;td&gt;A 3 minute special greeting&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Distribution list&lt;/span&gt;&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;td&gt;20 distribution lists of 50 members each&lt;/td&gt;&lt;td&gt;20 distribution lists of 50 members each&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Instant reply&lt;/span&gt;&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;td&gt;Included&lt;/td&gt;&lt;td&gt;Included&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Text transcription&lt;/span&gt;&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;td&gt;Included&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;p&gt;Now you can extend your voicemail to six rings from four rings. &lt;a href=&quot;https://www.fido.ca/consumer/contact-us&quot;&gt;Contact us to set-up Voicemail Ring Extension&lt;/a&gt;&amp;nbsp;on your number.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Managing your greeting&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;To modify your personal greeting message:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Press and hold the &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; key on your phone for a few seconds to access your Voice Messaging service.&lt;/li&gt;&lt;li&gt;Enter your access code when prompted.&lt;/li&gt;&lt;li&gt;Press the &lt;strong&gt;&quot;3&quot;&lt;/strong&gt; key to access the customization menu.&lt;/li&gt;&lt;li&gt;Press the &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; key to access the Voice Messaging cuztomization menu.&lt;/li&gt;&lt;li&gt;Press the &lt;strong&gt;&quot;3&quot;&lt;/strong&gt; key again to access the greeting customization menu.&lt;/li&gt;&lt;li&gt;Follow the instructions to delete your current greeting and/or record a new one.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Managing your messages&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer6&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;For assistance in using your Voice Messaging service and navigating within it, consult the following menus and options:&lt;/p&gt;&lt;!-- VoiceMail--&gt;&lt;h4&gt;Voice Messaging&lt;/h4&gt;&lt;ol&gt;&lt;li&gt;&amp;nbsp;&lt;ol&gt;&lt;li&gt;Listen to a voice message&lt;br /&gt;During Playback &lt;dl&gt; &lt;dd&gt;1. Go back 8 seconds&lt;br /&gt; 11. Go to beginning of message&lt;br /&gt; 2. Pause message/ Continue playback&lt;br /&gt; 3. Go forward 8 seconds&lt;br /&gt; 33. Go to end of message&lt;br /&gt; 5. Get message header (time, date and caller's number - if available)&lt;br /&gt; 77. Delete message immediately without hearing the full message&lt;br /&gt; #. Skip to next message (message is saved automatically)&lt;br /&gt; *. End playback and return to main menu&lt;/dd&gt; &lt;/dl&gt; After Playback &lt;dl&gt; &lt;dd&gt;5. Get message header (time, date and caller's number - if available)&lt;br /&gt; 7. Delete message&lt;br /&gt; 9. Save message&lt;/dd&gt; &lt;/dl&gt; &lt;/li&gt;&lt;li&gt;Customize your Voice Messaging service&lt;/li&gt;&lt;/ol&gt;&lt;/li&gt;&lt;/ol&gt; &lt;dl&gt; &lt;dd&gt; &lt;dl&gt; &lt;dd&gt;1. Modify your access code&lt;/dd&gt; &lt;dd&gt;2. Modify your Voice Signature (recording of your name)&lt;/dd&gt; &lt;dd&gt;3. Modify your Greeting Message&lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;/dl&gt; &lt;!-- // Voicemail --&gt; &lt;!-- --&gt;&lt;h4&gt;Premium Voicemail-To-Text&lt;/h4&gt;&lt;ol&gt;&lt;li&gt;&amp;nbsp;&lt;ol&gt;&lt;li&gt;Listen to a voice message&lt;br /&gt;During Playback &lt;dl&gt; &lt;dd&gt;1. Go back 8 seconds&lt;br /&gt; 11. Go to beginning of message&lt;br /&gt; 2. Pause message/ Continue playback&lt;br /&gt; 3. Go forward 8 seconds&lt;br /&gt; 33. Go to end of message&lt;br /&gt; 5. Get message header (time, date and caller's number - if available)&lt;br /&gt; 77. Delete message immediately without hearing the full message&lt;br /&gt; #. Skip to next message (message is saved automatically)&lt;br /&gt; *. End playback and return to main menu&lt;/dd&gt; &lt;/dl&gt; After Playback &lt;dl&gt; &lt;dd&gt;5. Get message header (time, date and caller's number - if available)&lt;br /&gt; 7. Delete message&lt;br /&gt; 9. Save message&lt;/dd&gt; &lt;/dl&gt; &lt;/li&gt;&lt;li&gt;Send a voice message to a Fido number&lt;/li&gt;&lt;li&gt;Modify the Voice Messaging service&lt;/li&gt;&lt;/ol&gt;&lt;/li&gt;&lt;/ol&gt; &lt;dl&gt; &lt;dd&gt;1. Personalize the Voice Messaging service &lt;dl&gt; &lt;dd&gt;1. Modify your acces code&lt;/dd&gt; &lt;dd&gt;2. Modify your voice signature (recording of your name) &lt;dl&gt; &lt;dd&gt;1. Erase and record again&lt;/dd&gt; &lt;dd&gt;2. Save the current voice signature&lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;dd&gt;3. Modify your greeting message &lt;dl&gt; &lt;dd&gt;1. Record new greeting&lt;/dd&gt; &lt;dd&gt;2. Erase current greeting&lt;/dd&gt; &lt;dd&gt;3. Save greeting&lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;dd&gt; &lt;dl&gt;2. Manage distribution lists &lt;dd&gt;1. Modify existing distribution list&lt;/dd&gt; &lt;dd&gt;2. Create a distribution list&lt;/dd&gt; &lt;dd&gt;3. Erase a distribution list&lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;/dl&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Setting the Voice Messaging Retrieval Number (VMR)&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer7&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;If you have a non-Fido phone or if your Voice Messaging settings have been deleted, simply program the following number into the settings of your device in order to retrieve your voice messages:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Voice Messaging Retrieval Number: +1-416-821-6549&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Note: There are no long-distance charges for calling this number on the Fido network while you are in your local calling area (LCA), even if the number is from a different province.&lt;/p&gt;&lt;h4&gt;To set the Voice Messaging Retrieval (VMR) number for iPhone:&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Access your phone keypad&lt;/li&gt;&lt;li&gt;Dial *5005*86*+14168216549# and press Call&lt;/li&gt;&lt;li&gt;The screen will flash briefly indicating the number has been programmed&lt;/li&gt;&lt;li&gt;The above instructions may not work for all models of iPhone&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;To set the Voice Messaging Retrieval (VMR) number for Android&lt;br /&gt; (instructions may vary based on Operating System version):&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Go to Settings &amp;gt; Call Settings &amp;gt; Voicemail Settings &amp;gt; Voicemail Number&lt;/li&gt;&lt;li&gt;Enter +14168216549&lt;/li&gt;&lt;li&gt;Save the settings&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;For all other phones:&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Alternately this number can be programmed either in the voicemail settings or as a quick-dial or contact.&lt;/li&gt;&lt;li&gt;For assistance with a non-Fido phone, please consult the manufacturer of your device.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Using your Voice Messaging while travelling&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer8&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;To access your messages from anywhere in the world simply press and hold the &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; key on your phone.&lt;br /&gt; The following rates apply:&lt;/p&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot;&gt;&lt;thead&gt; &lt;tr&gt;&lt;th&gt;Location&lt;/th&gt;&lt;th&gt;Retrieving your messages&lt;/th&gt;&lt;th&gt;Message deposited in your voicemail&lt;/th&gt;&lt;/tr&gt;&lt;/thead&gt; &lt;tbody&gt;&lt;tr&gt;&lt;td&gt;While on the Fido network in your Local Calling Area&lt;/td&gt;&lt;td&gt;Airtime charges apply.&lt;/td&gt;&lt;td style=&quot;text-align: center;&quot; rowspan=&quot;5&quot;&gt;No charge&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;While on the Fido network outside your Local Calling Area&lt;/td&gt;&lt;td&gt;Airtime and long distance charges apply. &lt;br /&gt; &lt;a href=&quot;/web/content/ldtravelling&quot;&gt;View our rates&lt;/a&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;While roaming on another network in Canada&lt;/td&gt;&lt;td&gt;Airtime and long distance charges apply. &lt;br /&gt; &lt;a href=&quot;/web/content/ldtravelling/can_roaming&quot;&gt;View our rates&lt;/a&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;While in the USA&lt;/td&gt;&lt;td&gt;Airtime and long distance charges apply. &lt;br /&gt; &lt;a href=&quot;/web/content/coverageroaming/roaming_us_rates&quot;&gt;View our U.S. Roaming rates&lt;/a&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;While in an international destination&lt;/td&gt;&lt;td&gt;Airtime and Long Distance charges apply. &lt;br /&gt; &lt;a href=&quot;http://www.fido.ca/web/page/portal/Fido/FidoOptions?forwardTo=internationalRoamingInfo&quot;&gt;View our International Roaming rates&lt;/a&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt; 2017-08-24 18:33:08 EDT how_tos manage_your_calls voice Primary Support 10 Support Voice Messaging | Fido Support EN /consumer/content/postpaid-voice-messaging_EN Voice Messaging | Fido Support manage_your_calls how_tos Support messaging voice 2017-10-24 15:53:36 EDT Voice Messaging | Fido Support Mobile Support Fido messaging monthly <div class="rui-support-resulttypes support-tabs"><ul><li><a href="/consumer/content/prepaid-voice-messaging"> Prepaid </a></li><li class="active"><a> Postpaid </a></li></ul></div><p>&nbsp;</p><p><strong>Voice Messaging:</strong> Allows a person who calls you to record a message when you&rsquo;re unavailable to answer.<br /> <a href="/web/content/manageyourcalls/calldisplay_minivoicemail">How much does it cost?</a></p><p><strong>Premium Voicemail-To-Text:</strong> Allows you to listen to and READ your messages without dialing into your Voice Messaging service. Available for any mobile phone that supports Picture and Video Messaging (MMS).<br /> <a href="/web/content/manageyourcalls/visualvoicemailplus&amp;lang=en&amp;lang=en">How much does it cost?</a>.</p><p><strong> Enhanced Voice Messaging:</strong> Allows a person who calls you to record a message when you&rsquo;re unavailable to answer.<br /><a href="/web/content/manageyourcalls/enhancedvoicemessaging&amp;lang=en">How much does it cost?</a></p><h3>How to use Voice Messaging</h3><div class="faq-container"><div class="faq-question"><h3>First time set-up</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.</p><p>The first time you access your Voice Messaging service, you'll be prompted to create the following:</p><ul><li>Your own personal access code (4 to 5 digits long)</li><li>A personal greeting and a recording of your name (your voice signature) <ul><li>Note: You can&rsquo;t keep the default greeting, and your voice signature can&rsquo;t be deleted once it&rsquo;s recorded.</li></ul></li></ul><p><strong>Having trouble setting up your voicemail?</strong></p><p>If you&rsquo;ve tried setting up your voicemail yourself but it&rsquo;s still not working, we can help. Just <a href="https://www.fido.ca/consumer/contact-us" target="_blank">contact us</a>.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>Resetting or changing your Voice Messaging access code</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><h4>On fido.ca</h4><ul><li><a href="/web/page/portal/Fido/Ecare_voiceMail_land">Reset your Voice Messaging access code</a> by logging into My Account</li></ul><h4>Using our Self-serve menu</h4><ul><li>Alternatively, you can use our self-serve menu by dialling6-1-1 from your Fido phone or by dialling1-888-481-3436 from any other phone: <ul><li>Press <strong>"1"</strong> to use the self-serve menu.</li><li>Press <strong>"3"</strong> to access the services menu.</li><li>Press <strong>"2"</strong> to change your Voice Messaging access code.</li><li>Follow the instructions to create a new Voice Messaging access code.</li></ul></li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Listening to your voice messages</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>From your Fido phone:</p><ul><li>Press and hold the <strong>"1"</strong> key on your phone for a few seconds to access your Voice Messaging service.</li><li>Enter your access code when prompted.</li><li>Follow the instructions to listen to your messages.</li></ul><p>From any other phone:</p><ul><li>Call your own Fido phone number.</li><li>Press the <strong>"#"</strong> key during your greeting message.</li><li>Enter your access code when prompted.</li><li>Follow the instructions to listen to your messages.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Storage capacity and functionality</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer4" class="collapse"><div class="faq-answer"><table class="table-calls-forwarding" border="0"><thead> <tr><th>&nbsp;</th><th>Voice Messaging</th><th>Premium Voice Messaging</th><th>Enhanced Voice Messaging</th></tr></thead> <tbody><tr><td><span class="txtb">Number of messages</span></td><td>3 voice messages</td><td>35 voice messages</td><td>35 voice messages</td></tr><tr><td><span class="txtb">Length of messages</span></td><td>3 minutes each</td><td>5 minutes each</td><td>5 minutes each</td></tr><tr><td><span class="txtb">Storage of new messages -(unheard)</span></td><td>3 days</td><td>10 days</td><td>10 days</td></tr><tr><td><span class="txtb">Storage of saved messages</span></td><td>3 days</td><td>10 days</td><td>10 days</td></tr><tr><td><span class="txtb">Personal greeting</span></td><td>A 60 second voice signature</td><td>A 3 minute personal greeting or a 60 second voice signature</td><td>A 3 minute personal greeting or a 60 second voice signature</td></tr><tr><td><span class="txtb">Special greeting</span></td><td>N/A</td><td>A 3 minute special greeting</td><td>A 3 minute special greeting</td></tr><tr><td><span class="txtb">Distribution list</span></td><td>N/A</td><td>20 distribution lists of 50 members each</td><td>20 distribution lists of 50 members each</td></tr><tr><td><span class="txtb">Instant reply</span></td><td>N/A</td><td>Included</td><td>Included</td></tr><tr><td><span class="txtb">Text transcription</span></td><td>N/A</td><td>Included</td><td>N/A</td></tr></tbody></table><p>Now you can extend your voicemail to six rings from four rings. <a href="https://www.fido.ca/consumer/contact-us">Contact us to set-up Voicemail Ring Extension</a>&nbsp;on your number.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>Managing your greeting</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer5" class="collapse"><div class="faq-answer"><p>To modify your personal greeting message:</p><ul><li>Press and hold the <strong>"1"</strong> key on your phone for a few seconds to access your Voice Messaging service.</li><li>Enter your access code when prompted.</li><li>Press the <strong>"3"</strong> key to access the customization menu.</li><li>Press the <strong>"1"</strong> key to access the Voice Messaging cuztomization menu.</li><li>Press the <strong>"3"</strong> key again to access the greeting customization menu.</li><li>Follow the instructions to delete your current greeting and/or record a new one.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Managing your messages</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer6" class="collapse"><div class="faq-answer"><p>For assistance in using your Voice Messaging service and navigating within it, consult the following menus and options:</p><!-- VoiceMail--><h4>Voice Messaging</h4><ol><li>&nbsp;<ol><li>Listen to a voice message<br />During Playback <dl> <dd>1. Go back 8 seconds<br /> 11. Go to beginning of message<br /> 2. Pause message/ Continue playback<br /> 3. Go forward 8 seconds<br /> 33. Go to end of message<br /> 5. Get message header (time, date and caller's number - if available)<br /> 77. Delete message immediately without hearing the full message<br /> #. Skip to next message (message is saved automatically)<br /> *. End playback and return to main menu</dd> </dl> After Playback <dl> <dd>5. Get message header (time, date and caller's number - if available)<br /> 7. Delete message<br /> 9. Save message</dd> </dl> </li><li>Customize your Voice Messaging service</li></ol></li></ol> <dl> <dd> <dl> <dd>1. Modify your access code</dd> <dd>2. Modify your Voice Signature (recording of your name)</dd> <dd>3. Modify your Greeting Message</dd> </dl> </dd> </dl> <!-- // Voicemail --> <!-- --><h4>Premium Voicemail-To-Text</h4><ol><li>&nbsp;<ol><li>Listen to a voice message<br />During Playback <dl> <dd>1. Go back 8 seconds<br /> 11. Go to beginning of message<br /> 2. Pause message/ Continue playback<br /> 3. Go forward 8 seconds<br /> 33. Go to end of message<br /> 5. Get message header (time, date and caller's number - if available)<br /> 77. Delete message immediately without hearing the full message<br /> #. Skip to next message (message is saved automatically)<br /> *. End playback and return to main menu</dd> </dl> After Playback <dl> <dd>5. Get message header (time, date and caller's number - if available)<br /> 7. Delete message<br /> 9. Save message</dd> </dl> </li><li>Send a voice message to a Fido number</li><li>Modify the Voice Messaging service</li></ol></li></ol> <dl> <dd>1. Personalize the Voice Messaging service <dl> <dd>1. Modify your acces code</dd> <dd>2. Modify your voice signature (recording of your name) <dl> <dd>1. Erase and record again</dd> <dd>2. Save the current voice signature</dd> </dl> </dd> <dd>3. Modify your greeting message <dl> <dd>1. Record new greeting</dd> <dd>2. Erase current greeting</dd> <dd>3. Save greeting</dd> </dl> </dd> </dl> </dd> <dd> <dl>2. Manage distribution lists <dd>1. Modify existing distribution list</dd> <dd>2. Create a distribution list</dd> <dd>3. Erase a distribution list</dd> </dl> </dd> </dl></div></div></div><div class="faq-container"><div class="faq-question"><h3>Setting the Voice Messaging Retrieval Number (VMR)</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer7" class="collapse"><div class="faq-answer"><p>If you have a non-Fido phone or if your Voice Messaging settings have been deleted, simply program the following number into the settings of your device in order to retrieve your voice messages:</p><ul><li>Voice Messaging Retrieval Number: +1-416-821-6549</li></ul><p>Note: There are no long-distance charges for calling this number on the Fido network while you are in your local calling area (LCA), even if the number is from a different province.</p><h4>To set the Voice Messaging Retrieval (VMR) number for iPhone:</h4><ul><li>Access your phone keypad</li><li>Dial *5005*86*+14168216549# and press Call</li><li>The screen will flash briefly indicating the number has been programmed</li><li>The above instructions may not work for all models of iPhone</li></ul><h4>To set the Voice Messaging Retrieval (VMR) number for Android<br /> (instructions may vary based on Operating System version):</h4><ul><li>Go to Settings &gt; Call Settings &gt; Voicemail Settings &gt; Voicemail Number</li><li>Enter +14168216549</li><li>Save the settings</li></ul><h4>For all other phones:</h4><ul><li>Alternately this number can be programmed either in the voicemail settings or as a quick-dial or contact.</li><li>For assistance with a non-Fido phone, please consult the manufacturer of your device.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Using your Voice Messaging while travelling</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer8" class="collapse"><div class="faq-answer"><p>To access your messages from anywhere in the world simply press and hold the <strong>"1"</strong> key on your phone.<br /> The following rates apply:</p><table class="table-calls-forwarding" border="0"><thead> <tr><th>Location</th><th>Retrieving your messages</th><th>Message deposited in your voicemail</th></tr></thead> <tbody><tr><td>While on the Fido network in your Local Calling Area</td><td>Airtime charges apply.</td><td style="text-align: center;" rowspan="5">No charge</td></tr><tr><td>While on the Fido network outside your Local Calling Area</td><td>Airtime and long distance charges apply. <br /> <a href="/web/content/ldtravelling">View our rates</a></td></tr><tr><td>While roaming on another network in Canada</td><td>Airtime and long distance charges apply. <br /> <a href="/web/content/ldtravelling/can_roaming">View our rates</a></td></tr><tr><td>While in the USA</td><td>Airtime and long distance charges apply. <br /> <a href="/web/content/coverageroaming/roaming_us_rates">View our U.S. Roaming rates</a></td></tr><tr><td>While in an international destination</td><td>Airtime and Long Distance charges apply. <br /> <a href="http://www.fido.ca/web/page/portal/Fido/FidoOptions?forwardTo=internationalRoamingInfo">View our International Roaming rates</a></td></tr></tbody></table></div></div></div> manage_your_calls messaging monthly voice Voice Messaging: Allows a person who calls you to record a message when you&rsquo;re unavailable to answer. AB BC MB NB NL NS NT NU ON PE QC SK YT Voice Messaging | Fido Support Support /consumer/content/postpaid-voice-messaging Mobile consumer b_Support /consumer/content/postpaid-voice-messaging_EN regular manage_your_calls Mobile Support voice messaging voice messaging voice regular /consumer/content/postpaid-voice-messaging_EN /_/R-%2Fconsumer%2Fcontent%2Frepair-faq_EN /pages/support /Fido 0 device repair regular 1571245257174 Phone Repair &amp; Courtesy Phones - Fido &lt;p&gt;From on-device diagnostics to courtesy phones, the Fido Repair Program helps you stay connected if something unexpected happens to your device.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;With the Fido Repair Program, you'll get:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Speedy walk-in repairs:&lt;/strong&gt; Samsung, LG, Huawei and Google devices can be repaired in hours, not days, withour walk-in service at select locations.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Real-time tracking:&lt;/strong&gt;&amp;nbsp; Keep track of the progress of your repair 24/7.&amp;nbsp; We'll also send you notifications to ensure you can monitor your device repair every step of the way.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Constant connectivity:&lt;/strong&gt;&amp;nbsp; Access to a courtesy phone, so you can stay connected while your device is under repair.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Device Toolbox:&lt;/strong&gt;&amp;nbsp; On-device diagnostics and helpful information to prevent or resolve many common issues.&lt;/li&gt;&lt;/ul&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;I have a problem with my device.&amp;nbsp; Where do I begin?&lt;/strong&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;table border=&quot;1&quot;&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;strong&gt;Device&lt;/strong&gt;&lt;/td&gt;&lt;td&gt;&lt;strong&gt;What to do next&lt;/strong&gt;&lt;/td&gt;&lt;td&gt;&lt;strong&gt;What to expect&lt;/strong&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&amp;nbsp;Smartphones&lt;/td&gt;&lt;td&gt;&lt;p&gt;Start with the &lt;strong&gt;Device Toolbox:&lt;/strong&gt; the online troubleshooting and repair process within the &lt;a title=&quot;Using My Account Mobile App&quot; href=&quot;https://www.fido.ca/consumer/content/using-My-Account-mobile-app&quot; target=&quot;_blank&quot;&gt;Fido My Account App&lt;/a&gt;&lt;/p&gt;&lt;p&gt;You can also reach out to our technical support experts or visit your local &lt;a title=&quot;Store Locator&quot; href=&quot;https://www.fido.ca/consumer/storelocator&quot; target=&quot;_blank&quot;&gt;Fido store&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Your proof of purchase or receipt may be required to verifiy warranty eligibility.&amp;nbsp;&lt;/p&gt;&lt;/td&gt;&lt;td&gt;&lt;p&gt;A diagnostic test will be performed to assess the condition of the device and battery.&amp;nbsp;&lt;/p&gt;&lt;p&gt;Common issues may be resolved with with helpful tips&lt;/p&gt;&lt;p&gt;Based on your device model and warranty eligibility, you'll receive recommendations or solutions&lt;/p&gt;&lt;p&gt;Defective device? You'll receive instructions to submit for repair:&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Walk-in repair:&lt;/strong&gt;&amp;nbsp; typically takes a few hours in a select location.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Mail-in repair:&lt;/strong&gt;&amp;nbsp; Mail-in from your location or from a store.&amp;nbsp; Repairs typically take 1-2 weeks.&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Tablets, Rocket Sticks, Hubs, And Wireless Home Phones&lt;/td&gt;&lt;td&gt;&lt;a title=&quot;Contact Us&quot; href=&quot;https://www.fido.ca/contactus&quot; target=&quot;_blank&quot;&gt;Contact&lt;/a&gt; customer service&lt;/td&gt;&lt;td&gt;&lt;p&gt;Troubleshooting&lt;/p&gt;&lt;p&gt;Based on your device model and warranty eligibility, you'll receive recommendations or solutions.&lt;/p&gt;&lt;p&gt;If defective, the device will be replaced under warranty with a &lt;a title=&quot;Certified Pre-Owned Devices&quot; href=&quot;https://www.fido.ca/consumer/content/certified-pre-owned&quot; target=&quot;_blank&quot;&gt;certified pre-owned&lt;/a&gt; unit.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;Keep in mind, before starting a repair you should:&lt;/strong&gt;&lt;/div&gt;&lt;div&gt;&lt;ul&gt;&lt;li&gt;Backup all personal data.&amp;nbsp; All data will be erased during the repair process.&lt;/li&gt;&lt;li&gt;Erase your data to help protect it.&lt;/li&gt;&lt;li&gt;Remove all security locks and passcodes.&lt;/li&gt;&lt;li&gt;Remove the SIM card and all accessories (e.g. phone case, memory card) as they will not be returned and a credit will not be issued for these items.&lt;/li&gt;&lt;li&gt;Check your email regularly or go online for updates.&lt;/li&gt;&lt;li&gt;During the repair, you are still responsible for all monthly service fees.&amp;nbsp; We offer courtesy phones to help you stay connected while your device is under repair.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;How does Device Toolbox work?&lt;/strong&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;Our on-device diagnostics will run a series of tests and offer helpful information to prevent or resolve many common issues.&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;If you're troubleshooting with our Technical Support experts, you can opt in an dallow them to view specific information about your device:&lt;/div&gt;&lt;div&gt;&lt;ul&gt;&lt;li&gt;Battery&lt;/li&gt;&lt;li&gt;Storage&lt;/li&gt;&lt;li&gt;Connectivity&lt;/li&gt;&lt;li&gt;Data&lt;/li&gt;&lt;li&gt;Service&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;How does the on-device diagnostic affect my privacy?&lt;/strong&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;Your privacy is of paramount concern to us: no photos, media, contacts or other information will be shared.&amp;nbsp; Please visit our &lt;a title=&quot;Privacy Policy&quot; href=&quot;https://www.fido.ca/consumer/terms/privacy-policy&quot; target=&quot;_blank&quot;&gt;Fido Privacy Policy&lt;/a&gt; for more information.&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;How do I get started with the Device Toolbox?&lt;/strong&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;To get started, download the &lt;a title=&quot;Using Fido My Account Mobile App&quot; href=&quot;https://www.fido.ca/consumer/content/using-My-Account-mobile-app&quot; target=&quot;_blank&quot;&gt;Fido My Account App&lt;/a&gt; to your device via the App Store or Google Play Store and follow the steps.&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;My device doesn't show up in the list, how do I get it serviced?&lt;/strong&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;The repair program supports devices purchased and activated on the Fido network.&amp;nbsp; If your device is not listed above, &lt;a title=&quot;Contact Us&quot; href=&quot;https://www.fido.ca/contactus&quot; target=&quot;_blank&quot;&gt;contact us&lt;/a&gt; and provide the agent with your device's IMEI so we can activate it on your wireless account.&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;How does the walk-in repair option work?&lt;/strong&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;ul&gt;&lt;li&gt;If you go through the repair process online or through technical support, and the issue cannot be resolved through troubleshooting, you can get a referral to a walk-in repair location that's convenient for you. &lt;ul&gt;&lt;li&gt;The repair typically takes a few hours.&lt;/li&gt;&lt;li&gt;You can access a courtesy phone from a nearby &lt;a title=&quot;Store Locator&quot; href=&quot;https://www.fido.ca/consumer/storelocator&quot; target=&quot;_blank&quot;&gt;Fido store&lt;/a&gt; should you need a loaner device while yours is being repaired.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;ul&gt;&lt;li&gt;Once received, the walk-in repair specialists will inspect the device. &lt;ul&gt;&lt;li&gt;If the device is under warranty, they will complete the repair at no charge.&lt;/li&gt;&lt;li&gt;If out of warranty, we will contact you with the repair quote for you to accept or reject the charges.&lt;/li&gt;&lt;li&gt;An estimate fee still applies if the repair charges are rejected.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;div&gt;&lt;ul&gt;&lt;li&gt;After the repair is completed, you'll receive an email notification to pick up your device.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;How does the mail in repair option work?&lt;/strong&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;ul&gt;&lt;li&gt;If you go through the repair process online or through technical support, and the issue cannot be resolved through troubleshooting, you will receive a shipping waybill and instructions on how to send in your device for repair.&amp;nbsp; Alternatively, you can take it to a store to have it processed and mailed to the repair facility. &lt;ul&gt;&lt;li&gt;The process usually takes 1-2 weeks.&lt;/li&gt;&lt;li&gt;A courtesy phone can be shipped to you should you need a device to use in the meantime.&lt;/li&gt;&lt;li&gt;If your dropped off your defective device at a Fido store, you can also pick up a courtesy phone from there depending on availability.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;div&gt;&lt;ul&gt;&lt;li&gt;Once received, the repair facility will inspect the device. &lt;ul&gt;&lt;li&gt;If the device is under warranty, they will complete the repair at no charge.&lt;/li&gt;&lt;li&gt;If our of warranty, we will contact you with the repair quote for you to accept or reject the charges.&lt;/li&gt;&lt;li&gt;An estimate fee still applies if the repair charges are rejected.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;div&gt;&lt;ul&gt;&lt;li&gt;After the repair is completed, the device will be returned directly to you or to the drop-off location, depending on where it was sent. &lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;How do I track my repair and stay notified?&lt;/strong&gt;&lt;/div&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;You can initiate and track your repair via the &lt;a title=&quot;Repair Portal&quot; href=&quot;https://www.fido.ca/pages/?icid=tl-supmbctx-rmpd-fcwrls-1022199#/myaccount/repair-claim &quot; target=&quot;_blank&quot;&gt;Repair Portal&lt;/a&gt;, at a &lt;a title=&quot;Store Locator&quot; href=&quot;https://www.fido.ca/consumer/storelocator&quot; target=&quot;_blank&quot;&gt;Fido Store&lt;/a&gt;, or by &lt;a title=&quot;Contact Us&quot; href=&quot;https://www.fido.ca/contactus&quot; target=&quot;_blank&quot;&gt;contacting&lt;/a&gt; customer service.&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;When starting the repair, make sure your enter the correct contact information so you can receive status notifications.&lt;br /&gt;&lt;/div&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;How do I return my courtesy phone?&lt;/strong&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;Please return the courtesy phone to the &lt;a title=&quot;Store Locator&quot; href=&quot;https://www.fido.ca/consumer/storelocator&quot; target=&quot;_blank&quot;&gt;Fido Store&lt;/a&gt; from where you received it.&amp;nbsp; If it had been shipped directly to you, please return it using the same kit.&amp;nbsp; If the courtesy phone is not returned within 14 days of receiving your repaired device, a Non-Return Fee will apply.&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;What are the costs associated with a repair?&lt;/strong&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;An in-warranty repair is free.&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;However, costs may be incurred for the following:&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;ul&gt;&lt;li&gt;If the device is out of warranty: &lt;ul&gt;&lt;li&gt;A Repair Estimate Fee will apply.&lt;/li&gt;&lt;li&gt;If your choose to accept the repair quote, the repair fee will be charged and the Repair Estimate Fee will not apply in this case.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;If the courtesy phone has been returned in a locked, unusable state or damaged by physical impact, submersion or unauthorized software modifications, then a fee will apply.&lt;/li&gt;&lt;li&gt;If the courtesy phone is lost or stolen, a Non-Return Fee will apply. Courtesy phones must be returned within 14 days of receiving your repaired device.&lt;/li&gt;&lt;li&gt;A deposit may be required for prepaid and Credit Limit Monitoring (CLM) customers.&lt;/li&gt;&lt;/ul&gt;&lt;div&gt;&lt;a title=&quot;Device Warranty&quot; href=&quot;https://www.fido.ca/consumer/content/device-warranty&quot; target=&quot;_blank&quot;&gt;&lt;br /&gt;&lt;/a&gt;&lt;/div&gt;&lt;a title=&quot;Device Warranty&quot; href=&quot;https://www.fido.ca/consumer/content/device-warranty&quot; target=&quot;_blank&quot;&gt; &lt;/a&gt;&lt;div&gt;&lt;a title=&quot;Device Warranty&quot; href=&quot;https://www.fido.ca/consumer/content/device-warranty&quot; target=&quot;_blank&quot;&gt;About the Warranty&lt;/a&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;What warranty comes with my phone?&amp;nbsp; How do I know my phone is still under warranty?&lt;/strong&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;New Devices&lt;/strong&gt;&lt;/div&gt;&lt;div&gt;Warranties vary by manufacturer but most are supported for a period of up to twelve (12) months from the original date of purchase provided that products are free from workmanship or material defect caused by misuse.&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;Certified Pre-Owned Devices&lt;/strong&gt;&lt;/div&gt;&lt;div&gt;Refer to the certified pre-owned page for warranty information.&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;If the device is experiencing an issue within the first 15 days of purchase, simply contact the place of purchase for troubleshooting.&amp;nbsp; If the device is defective, you may be eligible for a replacement.&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;Check your warranty status&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;What is covered by the warranty?&lt;/strong&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;Ultimately, warranty eligibility is determined by the manufacturer based on their assessment.&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;A device is typically considered out of warranty if any one of the following conditions are met:&lt;/div&gt;&lt;div&gt;&lt;ul&gt;&lt;li&gt;Device was purchased beyond the warranty period (i.e. the warranty is 12 months and the device was purchased 15 months ago)&lt;/li&gt;&lt;li&gt;The device was subject to damage from physical impact or submersion.&lt;/li&gt;&lt;li&gt;Unauthorized software modifications such as rooting have been made to the device.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;What should I do if I have an out-of-warranty or damaged phone?&lt;/strong&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;Even if your phone is not covered by the manufacturer's warranty, you can still send it in for repair.&amp;nbsp; An estimate fee will apply and a quote to complete the repair will be provided to you.&amp;nbsp; If you choose to accept the quote and proceed with the repair, the estimate fee will not be charged, only the repair charge will apply.&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;strong&gt;Related Articles:&lt;/strong&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;a title=&quot;Device Protection and Apple Care FAQ&quot; href=&quot;https://www.fido.ca/consumer/content/device-protection&quot;&gt;Learn about Device Protection and Apple Care for added protection&lt;/a&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt; 2019-10-16 13:08:38 EDT repair program faqs device repair Primary Support 10 Support Phone Repair & Courtesy Phones - Fido EN /consumer/content/repair-faq_EN Phone Repair & Courtesy Phones - Fido faqs Support device repair phone repair repair program 2019-11-08 10:48:27 EST Phone Repair & Courtesy Phones - Fido Mobile Support Fido phone repair <p>From on-device diagnostics to courtesy phones, the Fido Repair Program helps you stay connected if something unexpected happens to your device.</p><p>&nbsp;</p><p><strong>With the Fido Repair Program, you'll get:</strong></p><p>&nbsp;</p><ul><li><strong>Speedy walk-in repairs:</strong> Samsung, LG, Huawei and Google devices can be repaired in hours, not days, withour walk-in service at select locations.</li><li><strong>Real-time tracking:</strong>&nbsp; Keep track of the progress of your repair 24/7.&nbsp; We'll also send you notifications to ensure you can monitor your device repair every step of the way.</li><li><strong>Constant connectivity:</strong>&nbsp; Access to a courtesy phone, so you can stay connected while your device is under repair.</li><li><strong>Device Toolbox:</strong>&nbsp; On-device diagnostics and helpful information to prevent or resolve many common issues.</li></ul><div><br /></div><div><strong>I have a problem with my device.&nbsp; Where do I begin?</strong></div><div><br /></div><div><table border="1"><tbody><tr><td><strong>Device</strong></td><td><strong>What to do next</strong></td><td><strong>What to expect</strong></td></tr><tr><td>&nbsp;Smartphones</td><td><p>Start with the <strong>Device Toolbox:</strong> the online troubleshooting and repair process within the <a title="Using My Account Mobile App" href="https://www.fido.ca/consumer/content/using-My-Account-mobile-app" target="_blank">Fido My Account App</a></p><p>You can also reach out to our technical support experts or visit your local <a title="Store Locator" href="https://www.fido.ca/consumer/storelocator" target="_blank">Fido store</a></p><p>Your proof of purchase or receipt may be required to verifiy warranty eligibility.&nbsp;</p></td><td><p>A diagnostic test will be performed to assess the condition of the device and battery.&nbsp;</p><p>Common issues may be resolved with with helpful tips</p><p>Based on your device model and warranty eligibility, you'll receive recommendations or solutions</p><p>Defective device? You'll receive instructions to submit for repair:</p><p><strong>Walk-in repair:</strong>&nbsp; typically takes a few hours in a select location.</p><p><strong>Mail-in repair:</strong>&nbsp; Mail-in from your location or from a store.&nbsp; Repairs typically take 1-2 weeks.</p></td></tr><tr><td>Tablets, Rocket Sticks, Hubs, And Wireless Home Phones</td><td><a title="Contact Us" href="https://www.fido.ca/contactus" target="_blank">Contact</a> customer service</td><td><p>Troubleshooting</p><p>Based on your device model and warranty eligibility, you'll receive recommendations or solutions.</p><p>If defective, the device will be replaced under warranty with a <a title="Certified Pre-Owned Devices" href="https://www.fido.ca/consumer/content/certified-pre-owned" target="_blank">certified pre-owned</a> unit.</p><p>&nbsp;</p></td></tr></tbody></table></div><div><br /></div><div><strong>Keep in mind, before starting a repair you should:</strong></div><div><ul><li>Backup all personal data.&nbsp; All data will be erased during the repair process.</li><li>Erase your data to help protect it.</li><li>Remove all security locks and passcodes.</li><li>Remove the SIM card and all accessories (e.g. phone case, memory card) as they will not be returned and a credit will not be issued for these items.</li><li>Check your email regularly or go online for updates.</li><li>During the repair, you are still responsible for all monthly service fees.&nbsp; We offer courtesy phones to help you stay connected while your device is under repair.</li></ul></div><div><br /></div><div><strong>How does Device Toolbox work?</strong></div><div><br /></div><div>Our on-device diagnostics will run a series of tests and offer helpful information to prevent or resolve many common issues.</div><div><br /></div><div>If you're troubleshooting with our Technical Support experts, you can opt in an dallow them to view specific information about your device:</div><div><ul><li>Battery</li><li>Storage</li><li>Connectivity</li><li>Data</li><li>Service</li></ul></div><div><br /></div><div><strong>How does the on-device diagnostic affect my privacy?</strong></div><div><br /></div><div>Your privacy is of paramount concern to us: no photos, media, contacts or other information will be shared.&nbsp; Please visit our <a title="Privacy Policy" href="https://www.fido.ca/consumer/terms/privacy-policy" target="_blank">Fido Privacy Policy</a> for more information.</div><div><br /></div><div><strong>How do I get started with the Device Toolbox?</strong></div><div><br /></div><div>To get started, download the <a title="Using Fido My Account Mobile App" href="https://www.fido.ca/consumer/content/using-My-Account-mobile-app" target="_blank">Fido My Account App</a> to your device via the App Store or Google Play Store and follow the steps.</div><div><br /></div><div><br /></div><div><strong>My device doesn't show up in the list, how do I get it serviced?</strong></div><div><br /></div><div>The repair program supports devices purchased and activated on the Fido network.&nbsp; If your device is not listed above, <a title="Contact Us" href="https://www.fido.ca/contactus" target="_blank">contact us</a> and provide the agent with your device's IMEI so we can activate it on your wireless account.</div><div><br /></div><div><br /></div><div><strong>How does the walk-in repair option work?</strong></div><div><br /></div><div><ul><li>If you go through the repair process online or through technical support, and the issue cannot be resolved through troubleshooting, you can get a referral to a walk-in repair location that's convenient for you. <ul><li>The repair typically takes a few hours.</li><li>You can access a courtesy phone from a nearby <a title="Store Locator" href="https://www.fido.ca/consumer/storelocator" target="_blank">Fido store</a> should you need a loaner device while yours is being repaired.</li></ul></li></ul><ul><li>Once received, the walk-in repair specialists will inspect the device. <ul><li>If the device is under warranty, they will complete the repair at no charge.</li><li>If out of warranty, we will contact you with the repair quote for you to accept or reject the charges.</li><li>An estimate fee still applies if the repair charges are rejected.</li></ul></li></ul></div><div><ul><li>After the repair is completed, you'll receive an email notification to pick up your device.</li></ul></div><div><br /></div><div><br /></div><div><strong>How does the mail in repair option work?</strong></div><div><br /></div><div><ul><li>If you go through the repair process online or through technical support, and the issue cannot be resolved through troubleshooting, you will receive a shipping waybill and instructions on how to send in your device for repair.&nbsp; Alternatively, you can take it to a store to have it processed and mailed to the repair facility. <ul><li>The process usually takes 1-2 weeks.</li><li>A courtesy phone can be shipped to you should you need a device to use in the meantime.</li><li>If your dropped off your defective device at a Fido store, you can also pick up a courtesy phone from there depending on availability.</li></ul></li></ul><div><ul><li>Once received, the repair facility will inspect the device. <ul><li>If the device is under warranty, they will complete the repair at no charge.</li><li>If our of warranty, we will contact you with the repair quote for you to accept or reject the charges.</li><li>An estimate fee still applies if the repair charges are rejected.</li></ul></li></ul><div><ul><li>After the repair is completed, the device will be returned directly to you or to the drop-off location, depending on where it was sent. </li></ul></div><div><br /></div><div><strong>How do I track my repair and stay notified?</strong></div></div><div><br /></div><div>You can initiate and track your repair via the <a title="Repair Portal" href="https://www.fido.ca/pages/?icid=tl-supmbctx-rmpd-fcwrls-1022199#/myaccount/repair-claim " target="_blank">Repair Portal</a>, at a <a title="Store Locator" href="https://www.fido.ca/consumer/storelocator" target="_blank">Fido Store</a>, or by <a title="Contact Us" href="https://www.fido.ca/contactus" target="_blank">contacting</a> customer service.</div><div><br /></div><div>When starting the repair, make sure your enter the correct contact information so you can receive status notifications.<br /></div></div><div><br /></div><div><br /></div><div><strong>How do I return my courtesy phone?</strong></div><div><br /></div><div>Please return the courtesy phone to the <a title="Store Locator" href="https://www.fido.ca/consumer/storelocator" target="_blank">Fido Store</a> from where you received it.&nbsp; If it had been shipped directly to you, please return it using the same kit.&nbsp; If the courtesy phone is not returned within 14 days of receiving your repaired device, a Non-Return Fee will apply.</div><div><br /></div><div><br /></div><div><strong>What are the costs associated with a repair?</strong></div><div><br /></div><div><br /></div><div>An in-warranty repair is free.</div><div><br /></div><div>However, costs may be incurred for the following:</div><div><br /></div><div><ul><li>If the device is out of warranty: <ul><li>A Repair Estimate Fee will apply.</li><li>If your choose to accept the repair quote, the repair fee will be charged and the Repair Estimate Fee will not apply in this case.</li></ul></li><li>If the courtesy phone has been returned in a locked, unusable state or damaged by physical impact, submersion or unauthorized software modifications, then a fee will apply.</li><li>If the courtesy phone is lost or stolen, a Non-Return Fee will apply. Courtesy phones must be returned within 14 days of receiving your repaired device.</li><li>A deposit may be required for prepaid and Credit Limit Monitoring (CLM) customers.</li></ul><div><a title="Device Warranty" href="https://www.fido.ca/consumer/content/device-warranty" target="_blank"><br /></a></div><a title="Device Warranty" href="https://www.fido.ca/consumer/content/device-warranty" target="_blank"> </a><div><a title="Device Warranty" href="https://www.fido.ca/consumer/content/device-warranty" target="_blank">About the Warranty</a></div><div><br /></div><div><strong>What warranty comes with my phone?&nbsp; How do I know my phone is still under warranty?</strong></div><div><br /></div><div><strong>New Devices</strong></div><div>Warranties vary by manufacturer but most are supported for a period of up to twelve (12) months from the original date of purchase provided that products are free from workmanship or material defect caused by misuse.</div><div><br /></div><div><strong>Certified Pre-Owned Devices</strong></div><div>Refer to the certified pre-owned page for warranty information.</div><div><br /></div><div>If the device is experiencing an issue within the first 15 days of purchase, simply contact the place of purchase for troubleshooting.&nbsp; If the device is defective, you may be eligible for a replacement.</div><div><br /></div><div>Check your warranty status</div><div><br /></div><div><strong>What is covered by the warranty?</strong></div><div><br /></div><div>Ultimately, warranty eligibility is determined by the manufacturer based on their assessment.</div><div><br /></div><div>A device is typically considered out of warranty if any one of the following conditions are met:</div><div><ul><li>Device was purchased beyond the warranty period (i.e. the warranty is 12 months and the device was purchased 15 months ago)</li><li>The device was subject to damage from physical impact or submersion.</li><li>Unauthorized software modifications such as rooting have been made to the device.</li></ul></div><div><br /></div><div><strong>What should I do if I have an out-of-warranty or damaged phone?</strong></div><div><br /></div><div>Even if your phone is not covered by the manufacturer's warranty, you can still send it in for repair.&nbsp; An estimate fee will apply and a quote to complete the repair will be provided to you.&nbsp; If you choose to accept the quote and proceed with the repair, the estimate fee will not be charged, only the repair charge will apply.</div><div><br /></div><div><strong>Related Articles:</strong></div><div><br /></div><div><a title="Device Protection and Apple Care FAQ" href="https://www.fido.ca/consumer/content/device-protection">Learn about Device Protection and Apple Care for added protection</a></div><div><br /></div><div><br /></div></div><div><br /></div><div><br /></div> device repair phone repair repair program Problems with your cell phone? Learn more about the Fido Repair program &mdash; including loaner phones, quick walk-in repairs, and on-device diagnostics. AB BC MB NB NL NS NT NU ON PE QC SK YT Phone Repair & Courtesy Phones - Fido Support /consumer/content/repair-faq Mobile customer b_Support regular /consumer/content/repair-faq_EN device repair Mobile Support HardwareReturnExchange device repair phone repair repair program HardwareDeliveryManagement device repair phone repair repair program regular /consumer/content/repair-faq_EN /_/R-%2Fconsumer%2Fcontent%2Fwifi-calling_EN /pages/support /Fido 0 Wi-Fi Calling regular 1446140567353 WiFi Calling | How to use WiFi Calling | Fido &lt;!-- faq 1 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What is Wi-Fi Calling?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Wi-Fi Calling lets you use your phone in all the ways you're used to, in more places. You can make and receive calls, plus send and receive messages or over Wi-Fi. It's perfect for when you have no bars or a weak signal &amp;amp;emdash; meaning you can still keep in touch from basements, cottages or wherever else you feel disconnected!&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 1 end --&gt;&lt;!-- faq 2 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Do I need a specific device or plan to use Wi-Fi Calling?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Yes. Here's what you'll need to use Wi-Fi Calling:&lt;/p&gt;&lt;ol&gt;&lt;li&gt;A Fido voice and LTE data plan with a monthly bill. Prepaid customers can't use Wi-Fi Calling.&lt;/li&gt;&lt;li&gt;An LTE SIM installed in your device.&lt;/li&gt;&lt;li&gt;A compatible Fido device, such as: &lt;ul&gt;&lt;li&gt;iPhone 5c, 5s, 6, 6 Plus, 6s, 6s Plus, SE, 7, 7 Plus, 8, or 8 Plus with iOS9 (or later) installed.&lt;/li&gt;&lt;li&gt;LG G4 with Android software version 6.0 (or later), LG G5 with Android software version 6.0.1 (or later), LG G6, V30, or Xpower2 with Android software version 7.0 (or later) installed.&lt;/li&gt;&lt;li&gt;Samsung Galaxy S6, S6 edge, S7, S7 edge, S8, S8+, Note 8, or A5 with Android software version 6.0.1 (or later) installed.&lt;/li&gt;&lt;li&gt;Google Pixel 2, Pixel 2 XL with Android software version 8.0.1 (or later) installed.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;Remember to update your carrier settings when prompted at the end of an OS installation.&lt;/p&gt;&lt;p&gt;If you have these things, make sure your device's Wi-Fi Calling feature is switched on so you can make calls and send messages over Wi-Fi.&lt;/p&gt;&lt;p&gt;Your compatible device must have been purchased from Fido. If you have a non-Fido iPhone and no conflicting services, Wi-Fi Calling &lt;em&gt;may&lt;/em&gt; work, but we can&amp;rsquo;t ensure that the feature will work properly on your device.&lt;/p&gt;&lt;p&gt;If you have a non-Fido Android device (e.g., you did not buy your device from Fido), Wi-Fi Calling will not work.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 2 end --&gt;&lt;!-- faq 3 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How do I turn on Wi-Fi Calling on my iPhone?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;ol&gt;&lt;li&gt;Go to Settings and select &amp;ldquo;Phone&amp;rdquo;.&lt;/li&gt;&lt;li&gt;Select Wi-Fi Calling.&lt;/li&gt;&lt;li&gt;Toggle Wi-Fi Calling to ON.&lt;/li&gt;&lt;li&gt;Follow the instructions on your screen if it's the first time you're hooking it up.&lt;/li&gt;&lt;li&gt;The status bar will display &amp;ldquo;Fido Wi-Fi&amp;rdquo; when Wi-Fi Calling is ready to use.&lt;/li&gt;&lt;/ol&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 3 end --&gt;&lt;!-- faq 4 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How do I enable Wi-Fi Calling on my LG device?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;ol&gt;&lt;li&gt;Select the &lt;img src=&quot;/cms/fido/images/support/mobile/LG1_EN_fido.png&quot; alt=&quot;phone&quot; /&gt; on your phone&amp;rsquo;s main screen.&lt;/li&gt;&lt;br /&gt;&lt;li&gt;Select the &lt;img src=&quot;/cms/fido/images/support/mobile/LG2_EN_fido.png&quot; alt=&quot;more&quot; /&gt; in the top-right corner.&lt;/li&gt;&lt;br /&gt;&lt;li&gt;Select &amp;ldquo;Call settings&amp;rdquo;.&lt;br /&gt;&lt;img src=&quot;/cms/fido/images/support/mobile/LG3_EN_fido.png&quot; alt=&quot;call settings&quot; /&gt; &lt;/li&gt;&lt;br /&gt;&lt;li&gt;&lt;strong&gt;If you&amp;rsquo;re already registered for Wi-Fi Calling,&lt;/strong&gt; move the Wi-Fi Calling toggle switch to the ON position, and you&amp;rsquo;re done! The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.&lt;br /&gt;&lt;img src=&quot;/cms/fido/images/support/mobile/LG4_EN_fido.png&quot; alt=&quot;Wi-Fi calling Enabled&quot; /&gt;&lt;p&gt;&lt;strong&gt;Or, if it&amp;rsquo;s your first time enabling Wi-Fi Calling,&lt;/strong&gt; click on Wi-Fi Calling. This will bring you to the Wi-Fi Calling page, where you can follow the remaining steps:&lt;br /&gt;&lt;img src=&quot;/cms/fido/images/support/mobile/LG4a_EN_fido.png&quot; alt=&quot;Wi-Fi Calling&quot; /&gt;&lt;/p&gt;&lt;/li&gt;&lt;br /&gt;&lt;li&gt;Click on the link to register for Wi-Fi Calling.&lt;br /&gt;&lt;img src=&quot;/cms/fido/images/support/mobile/LG5_EN_fido.png&quot; alt=&quot;&quot; /&gt;&lt;/li&gt;&lt;br /&gt;&lt;li&gt;Enter your phone number and select &amp;ldquo;Get Verification Code&amp;rdquo;. You&amp;rsquo;ll then receive a text message with your verification code.&lt;br /&gt;&lt;img src=&quot;/cms/fido/images/support/mobile/LG6_EN_fido.png&quot; alt=&quot;&quot; /&gt;&lt;/li&gt;&lt;br /&gt;&lt;li&gt;Enter your verification code and press &amp;ldquo;Submit&amp;rdquo;.&lt;br /&gt;&lt;img src=&quot;/cms/fido/images/support/mobile/LG7_EN_fido.png&quot; alt=&quot;&quot; /&gt; &lt;/li&gt;&lt;br /&gt;&lt;li&gt;Accept the Terms and Conditions.&lt;br /&gt;&lt;img src=&quot;/cms/fido/images/support/mobile/LG8_EN_fido.png&quot; alt=&quot;&quot; /&gt;&lt;/li&gt;&lt;br /&gt;&lt;li&gt;Enter your emergency address and press &amp;ldquo;Continue&amp;rdquo;.&lt;br /&gt;&lt;img src=&quot;/cms/fido/images/support/mobile/LG9_EN_fido.png&quot; alt=&quot;&quot; /&gt; &lt;/li&gt;&lt;br /&gt;&lt;li&gt;The portal will now display two versions of your emergency address: One version shows your address exactly as you just entered it, and the other is a Canada Post-recommended version of your address. Select the version you want to use (we recommend using Canada Post&amp;rsquo;s version). Once your address is verified, you&amp;rsquo;ll receive a text message confirming that your registration is complete.&lt;br /&gt;&lt;img src=&quot;/cms/fido/images/support/mobile/LG10_EN_fido.png&quot; alt=&quot;&quot; /&gt;&lt;/li&gt;&lt;br /&gt;&lt;li&gt;Go back to &amp;ldquo;Call settings&amp;rdquo; and then toggle the Wi-Fi Calling switch to the ON position, and you&amp;rsquo;re done! The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.&lt;br /&gt;&lt;img src=&quot;/cms/fido/images/support/mobile/LG11_EN_fido.png&quot; alt=&quot;&quot; /&gt;&lt;/li&gt;&lt;/ol&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 4 end --&gt;&lt;!-- faq 5 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How do I enable Wi-Fi Calling on my Samsung device?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;ol&gt;&lt;li&gt;Select the &lt;strong&gt;Phone&lt;/strong&gt; &lt;img src=&quot;/cms/fido/images/support/mobile/Samsung1_EN-Fido.png&quot; alt=&quot;Phone&quot; /&gt; icon on your phone&amp;rsquo;s main screen.&lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;More&lt;/strong&gt; in the top-right corner.&lt;br /&gt; &lt;img src=&quot;/cms/fido/images/support/mobile/Samsung2_EN_Fido.png&quot; alt=&quot;More&quot; /&gt;&lt;!--&lt;br--&gt; &lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;Settings&lt;/strong&gt;.&lt;br /&gt; &lt;img src=&quot;/cms/fido/images/support/mobile/Samsung3_EN_Fido.png&quot; alt=&quot;Phone&quot; /&gt;&lt;/li&gt;&lt;br /&gt;&lt;li&gt;Select &lt;strong&gt;Wi-Fi Calling&lt;/strong&gt; on the resulting screen.&lt;br /&gt; &lt;img src=&quot;/cms/fido/images/support/mobile/Samsung4_EN_Fido.png&quot; alt=&quot;Wi-Fi Calling&quot; /&gt;&lt;/li&gt;&lt;br /&gt;&lt;li&gt;Select the link below the Wi-Fi Calling toggle switch to register for Wi-Fi Calling.&lt;br /&gt; &lt;img src=&quot;/cms/fido/images/support/mobile/Samsung5_EN_Fido.png&quot; alt=&quot;The link is labelled 'Click here to register for Wi-Fi Calling or to update your existing Emergency Address' &quot; /&gt; &lt;ul&gt;&lt;li&gt;If you are connected to Wi-Fi, we need to verify your phone number through the following steps: &lt;ul&gt;&lt;li&gt;Enter your phone number and select &lt;strong&gt;Get Verification Code&lt;/strong&gt; to receive a text message with your verification code.&lt;br /&gt; &lt;img src=&quot;/cms/fido/images/support/mobile/Samsung6_EN_Fido.png&quot; alt=&quot;&quot; /&gt;&lt;/li&gt;&lt;li&gt;Input the verification code and press &lt;strong&gt;Submit&lt;/strong&gt;.&lt;br /&gt; &lt;img src=&quot;/cms/fido/images/support/mobile/Samsung7_EN_Fido.png&quot; alt=&quot;&quot; /&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;Accept the Terms and Conditions after you submit your verification code. &lt;br /&gt; &lt;img src=&quot;/cms/fido/images/support/mobile/Samsung8_EN_Fido.png&quot; alt=&quot;&quot; /&gt;&lt;/li&gt;&lt;br /&gt;&lt;li&gt;Enter your emergency address and press &lt;strong&gt;Continue&lt;/strong&gt;. &lt;br /&gt; &lt;img src=&quot;/cms/fido/images/support/mobile/Samsung9_EN_Fido.png&quot; alt=&quot;&quot; /&gt;&lt;/li&gt;&lt;br /&gt;&lt;li&gt;The portal will now display two versions of your emergency address: One version shows your address exactly as you just entered it, and the other is a Canada Post-recommended version of your address. Select the version you want to use (we recommend using Canada Post&amp;rsquo;s version). Once your address is verified, you&amp;rsquo;ll receive a text message confirming that your registration is complete. &lt;br /&gt; &lt;img src=&quot;/cms/fido/images/support/mobile/Samsung10_EN_Fido.png&quot; alt=&quot;&quot; /&gt;&lt;/li&gt;&lt;br /&gt;&lt;li&gt;Connect to your local Wi-Fi network, go back to your phone&amp;rsquo;s settings, select &lt;strong&gt;Phone&lt;/strong&gt;, select &lt;strong&gt;More&lt;/strong&gt;, select &lt;strong&gt;Settings&lt;/strong&gt; and then toggle the Wi-Fi Calling switch to the ON position. The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.&lt;br /&gt; &lt;img src=&quot;/cms/fido/images/support/mobile/Samsung11_EN_Fido.png&quot; alt=&quot;&quot; /&gt;&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;After this, you&amp;rsquo;re all set to go. All of your calls and texts will go over Wi-Fi when you are connected to a Wi-Fi network.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 5 end --&gt;&lt;!-- faq 6 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What kind of Wi-Fi connection do I need to use Wi-Fi Calling?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer6&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Whether you're at home or at your local coffee shop, you need to be connected to a public or private Wi-Fi network to use Wi-Fi Calling. Some Wi-Fi connections may block ports, and this could interfere with Wi-Fi Calling. There's a minimum download and upload speed needed for making and receiving calls. While using the feature, you'll be using data on your Wi-Fi connection. For example, a one-hour voice call will use about 75 MB of data.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 6 end --&gt;&lt;!-- faq 7 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Does Wi-Fi Calling use data from my wireless plan?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer7&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Nope. Wi-Fi Calling does not use up data from your wireless data plan. When you make a call over Wi-Fi, you will be consuming data over the Wi-Fi connection. However, internet service charges and overage rates might apply, depending on your Internet provider.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 7 end --&gt;&lt;!-- faq 8 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How is Wi-Fi Calling rated while in Canada?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer8&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;When in Canada, all incoming and outgoing messages and calls that are to or from a Canadian number will be taken from your voice minutes and messaging limits included in your monthly plan. No long distance charges will apply. Sweet, right?&lt;/p&gt;&lt;p&gt;If you go over your plan's limit, you'll have to pay overage fees or some extra Pay-Per-Use fees. All outgoing messages and calls to non-Canadian numbers will be charged based on the rates in your plan or current Pay-Per-Use wireless rates.&lt;/p&gt;&lt;p&gt;Heads-up: You may get charged for long distance and/or international messages if your VPN, DNS or internet provider is set to a country outside Canada.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 8 end --&gt;&lt;!-- faq 9 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Can I use Wi-Fi Calling if I&amp;rsquo;m travelling outside of Canada?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer9&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Yes you can. Certain charges may apply, though. Here are the details:&lt;/p&gt;&lt;p&gt;If you're travelling outside of Canada and using Wi-Fi Calling, all the messages and calls you receive (from anywhere in the world) will be taken from your plan's voice minutes and messaging limits. Same goes for all messages and calls you make or send to a Canadian number. In either case, you won&amp;rsquo;t incur long distance or roaming charges.&lt;/p&gt;&lt;p&gt;If you're travelling outside of Canada and using Wi-Fi Calling, all outgoing messages and calls to a non-Canadian number will count the same way as they do on a mobile network. Roaming and long distance charges depend on your roaming situation (e.g., whether you have &lt;strong&gt;Fido Roam&lt;/strong&gt;&lt;sub&gt;TM&lt;/sub&gt; or use roaming Pay-Per-Use rates).&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Fido Roam:&lt;/strong&gt; If you have Fido Roam, outgoing Wi-Fi Calling messages and calls to a non-Canadian number will incur the Fido Roam daily charge. If you've already incurred this charge, then all outgoing Wi-Fi Calling calls and messages made or sent within the 24-hour period will be deducted from the Fido Roam allocation.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Pay-Per-Use rates:&lt;/strong&gt; If you don&amp;rsquo;t have Fido Roam or roaming add-on, your outgoing Wi-Fi Calling messages and calls to a non-Canadian number will be charged based on standard roaming Pay-Per-Use rates.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 9 end --&gt;&lt;!-- faq 10 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;When will my device use Wi-Fi Calling versus the mobile network?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer10&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;In most cases, when you have access to both the mobile network and a strong-enough Wi-Fi signal, your device automatically defaults to using Wi-Fi Calling. This applies when you are within Canada and when you are roaming outside of Canada.&lt;/p&gt;&lt;p&gt;For iPhones with iOS 9.1 or later, your device automatically defaults to using Wi-Fi Calling when you have access to both the mobile network and a strong-enough Wi-Fi signal. However, if you have an older version of iOS, your device automatically defaults to using the mobile network when in Canada, and Wi-Fi Calling when roaming outside of Canada.&lt;/p&gt;&lt;p&gt;For Android phones, your device automatically defaults to using Wi-Fi Calling when you have access to both the mobile network and a strong-enough Wi-Fi signal. However, you can change the settings on your device to switch the default setting to the mobile network.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 10 end --&gt;&lt;!-- faq 11 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How do I switch between the Wi-Fi network and the mobile network during a call?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer11&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;In most cases, when you move between Wi-Fi Calling and the mobile network, your call will drop. To ensure your call does not drop, you should remain in your Wi-Fi or mobile network&amp;rsquo;s range for the duration of the call. However, if you have an Apple &lt;a href=&quot;http://www.fido.ca/consumer/content/fido-volte&quot; target=&quot;_blank&quot;&gt;VoLTE&lt;/a&gt;-enabled device, or an Android &lt;a href=&quot;http://www.fido.ca/consumer/content/fido-volte&quot; target=&quot;_blank&quot;&gt;VoLTE&lt;/a&gt;-enabled device with the Wi-Fi Calling-preferred setting on, and you are moving between Wi-Fi Calling and our LTE network, your call should not drop. Visit fido.ca/coverage to see where you are covered by our mobile network.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 11 end --&gt;&lt;!-- faq 12 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Do location-based calls work with Wi-Fi Calling?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer12&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Some calls that are location-based, such as 3-1-1 (City services), 5-1-1 (traffic reporting) and 8-1-1 (health services), can get mixed-up when you&amp;rsquo;re using Wi-Fi Calling from outside your phone's local calling area. Your phone will assume that you're making a call from within your phone's local calling area. This means that when you reach service centres, you'll get info related to your local calling area, even though you&amp;rsquo;re not actually there.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 12 end --&gt;&lt;!-- faq 13 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Can I still use my existing wireless service features with Wi-Fi Calling?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer13&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;If you have any of the following features or services, you won't be able to use to Wi-Fi Calling:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Data blocking&lt;/li&gt;&lt;li&gt;Teletypewriter&lt;/li&gt;&lt;li&gt;UMA Hotspot&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;To hook up Wi-Fi Calling, you'll need to remove these features or services from your account.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 13 end --&gt;&lt;!-- faq 14 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Can I make an emergency Wi-Fi call to 9-1-1 while travelling within Canada and the U.S.?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer14&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Yes, although we recommend making emergency calls over a mobile network.&lt;/p&gt;&lt;p&gt;If you plan on using Wi-Fi Calling while travelling in Canada or the U.S., be sure to update your emergency address (to wherever you&amp;rsquo;re most likely to be as you travel) in your phone's settings. Your emergency address is the one that will be given to the emergency services if you call 9-1-1.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 14 end --&gt;&lt;!-- faq 15 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What happens if I try to make an emergency Wi-Fi call while outside of Canada and the U.S.?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer15&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Calls made to emergency services while using Wi-Fi Calling outside of Canada and the U.S. will not be supported. We recommend making emergency calls over a mobile network.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 15 end --&gt;&lt;!-- faq 16 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What if I am having trouble activating the Wi-Fi Calling feature on my device?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer16&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;If you have trouble activating the Wi-Fi Calling feature, contact us using any of the options listed at &lt;a href=&quot;http://www.fido.ca/contactus&quot; target=&quot;_blank&quot;&gt;fido.ca/contactus&lt;/a&gt;.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 16 end --&gt;&lt;!-- faq 17 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How can I activate VoLTE on my iPhone 6s, 6s Plus or 7?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer17&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;If you have already activated Wi-Fi Calling, then you&amp;rsquo;ll need to go to your settings and turn Wi-Fi Calling off and then on again to activate VoLTE services on your device.&lt;/p&gt;&lt;p&gt;If you haven't activated Wi-Fi Calling yet, and you want to activate VoLTE, follow these steps:&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Go to &lt;strong&gt;Settings&lt;/strong&gt; and select &lt;strong&gt;Phone&lt;/strong&gt;.&lt;/li&gt;&lt;li&gt;Toggle Wi-Fi Calling to ON. If it&amp;rsquo;s the first time you&amp;rsquo;re hooking it up, follow the instructions on your screen.&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;Remember to make sure you are using the latest version of iOS before activating VoLTE on your device.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 17 end --&gt;&lt;!-- faq 18 start --&gt;&lt;div class=&quot;faq-container support-seefulldetails&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Terms and Conditions&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer18&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;&lt;a href=&quot;http://www.fido.ca/web/content/terms/wificalling_terms&quot; target=&quot;_blank&quot;&gt;Wi-Fi Calling Terms &amp;amp; Conditions &lt;/a&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 18 end --&gt; 2017-11-06 16:20:44 EST wireless faqs Wi-Fi Calling Primary Support 10 Support WiFi Calling | How to use WiFi Calling | Fido EN /consumer/content/wifi-calling_EN WiFi Calling | How to use WiFi Calling | Fido faqs Support Wi-Fi Wi-Fi Calling wireless 2019-09-30 11:04:14 EDT WiFi Calling | How to use WiFi Calling | Fido Mobile Support Fido Wi-Fi <!-- faq 1 start --><div class="faq-container"><div class="faq-question"><h3>What is Wi-Fi Calling?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>Wi-Fi Calling lets you use your phone in all the ways you're used to, in more places. You can make and receive calls, plus send and receive messages or over Wi-Fi. It's perfect for when you have no bars or a weak signal &amp;emdash; meaning you can still keep in touch from basements, cottages or wherever else you feel disconnected!</p></div></div></div><!-- faq 1 end --><!-- faq 2 start --><div class="faq-container"><div class="faq-question"><h3>Do I need a specific device or plan to use Wi-Fi Calling?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer2" class="collapse"><div class="faq-answer"><p>Yes. Here's what you'll need to use Wi-Fi Calling:</p><ol><li>A Fido voice and LTE data plan with a monthly bill. Prepaid customers can't use Wi-Fi Calling.</li><li>An LTE SIM installed in your device.</li><li>A compatible Fido device, such as: <ul><li>iPhone 5c, 5s, 6, 6 Plus, 6s, 6s Plus, SE, 7, 7 Plus, 8, or 8 Plus with iOS9 (or later) installed.</li><li>LG G4 with Android software version 6.0 (or later), LG G5 with Android software version 6.0.1 (or later), LG G6, V30, or Xpower2 with Android software version 7.0 (or later) installed.</li><li>Samsung Galaxy S6, S6 edge, S7, S7 edge, S8, S8+, Note 8, or A5 with Android software version 6.0.1 (or later) installed.</li><li>Google Pixel 2, Pixel 2 XL with Android software version 8.0.1 (or later) installed.</li></ul></li></ol><p>Remember to update your carrier settings when prompted at the end of an OS installation.</p><p>If you have these things, make sure your device's Wi-Fi Calling feature is switched on so you can make calls and send messages over Wi-Fi.</p><p>Your compatible device must have been purchased from Fido. If you have a non-Fido iPhone and no conflicting services, Wi-Fi Calling <em>may</em> work, but we can&rsquo;t ensure that the feature will work properly on your device.</p><p>If you have a non-Fido Android device (e.g., you did not buy your device from Fido), Wi-Fi Calling will not work.</p></div></div></div><!-- faq 2 end --><!-- faq 3 start --><div class="faq-container"><div class="faq-question"><h3>How do I turn on Wi-Fi Calling on my iPhone?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer3" class="collapse"><div class="faq-answer"><ol><li>Go to Settings and select &ldquo;Phone&rdquo;.</li><li>Select Wi-Fi Calling.</li><li>Toggle Wi-Fi Calling to ON.</li><li>Follow the instructions on your screen if it's the first time you're hooking it up.</li><li>The status bar will display &ldquo;Fido Wi-Fi&rdquo; when Wi-Fi Calling is ready to use.</li></ol></div></div></div><!-- faq 3 end --><!-- faq 4 start --><div class="faq-container"><div class="faq-question"><h3>How do I enable Wi-Fi Calling on my LG device?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer4" class="collapse"><div class="faq-answer"><ol><li>Select the <img src="/cms/fido/images/support/mobile/LG1_EN_fido.png" alt="phone" /> on your phone&rsquo;s main screen.</li><br /><li>Select the <img src="/cms/fido/images/support/mobile/LG2_EN_fido.png" alt="more" /> in the top-right corner.</li><br /><li>Select &ldquo;Call settings&rdquo;.<br /><img src="/cms/fido/images/support/mobile/LG3_EN_fido.png" alt="call settings" /> </li><br /><li><strong>If you&rsquo;re already registered for Wi-Fi Calling,</strong> move the Wi-Fi Calling toggle switch to the ON position, and you&rsquo;re done! The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.<br /><img src="/cms/fido/images/support/mobile/LG4_EN_fido.png" alt="Wi-Fi calling Enabled" /><p><strong>Or, if it&rsquo;s your first time enabling Wi-Fi Calling,</strong> click on Wi-Fi Calling. This will bring you to the Wi-Fi Calling page, where you can follow the remaining steps:<br /><img src="/cms/fido/images/support/mobile/LG4a_EN_fido.png" alt="Wi-Fi Calling" /></p></li><br /><li>Click on the link to register for Wi-Fi Calling.<br /><img src="/cms/fido/images/support/mobile/LG5_EN_fido.png" alt="" /></li><br /><li>Enter your phone number and select &ldquo;Get Verification Code&rdquo;. You&rsquo;ll then receive a text message with your verification code.<br /><img src="/cms/fido/images/support/mobile/LG6_EN_fido.png" alt="" /></li><br /><li>Enter your verification code and press &ldquo;Submit&rdquo;.<br /><img src="/cms/fido/images/support/mobile/LG7_EN_fido.png" alt="" /> </li><br /><li>Accept the Terms and Conditions.<br /><img src="/cms/fido/images/support/mobile/LG8_EN_fido.png" alt="" /></li><br /><li>Enter your emergency address and press &ldquo;Continue&rdquo;.<br /><img src="/cms/fido/images/support/mobile/LG9_EN_fido.png" alt="" /> </li><br /><li>The portal will now display two versions of your emergency address: One version shows your address exactly as you just entered it, and the other is a Canada Post-recommended version of your address. Select the version you want to use (we recommend using Canada Post&rsquo;s version). Once your address is verified, you&rsquo;ll receive a text message confirming that your registration is complete.<br /><img src="/cms/fido/images/support/mobile/LG10_EN_fido.png" alt="" /></li><br /><li>Go back to &ldquo;Call settings&rdquo; and then toggle the Wi-Fi Calling switch to the ON position, and you&rsquo;re done! The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.<br /><img src="/cms/fido/images/support/mobile/LG11_EN_fido.png" alt="" /></li></ol></div></div></div><!-- faq 4 end --><!-- faq 5 start --><div class="faq-container"><div class="faq-question"><h3>How do I enable Wi-Fi Calling on my Samsung device?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer5" class="collapse"><div class="faq-answer"><ol><li>Select the <strong>Phone</strong> <img src="/cms/fido/images/support/mobile/Samsung1_EN-Fido.png" alt="Phone" /> icon on your phone&rsquo;s main screen.</li><li>Select <strong>More</strong> in the top-right corner.<br /> <img src="/cms/fido/images/support/mobile/Samsung2_EN_Fido.png" alt="More" /><!--<br--> </li><li>Select <strong>Settings</strong>.<br /> <img src="/cms/fido/images/support/mobile/Samsung3_EN_Fido.png" alt="Phone" /></li><br /><li>Select <strong>Wi-Fi Calling</strong> on the resulting screen.<br /> <img src="/cms/fido/images/support/mobile/Samsung4_EN_Fido.png" alt="Wi-Fi Calling" /></li><br /><li>Select the link below the Wi-Fi Calling toggle switch to register for Wi-Fi Calling.<br /> <img src="/cms/fido/images/support/mobile/Samsung5_EN_Fido.png" alt="The link is labelled 'Click here to register for Wi-Fi Calling or to update your existing Emergency Address' " /> <ul><li>If you are connected to Wi-Fi, we need to verify your phone number through the following steps: <ul><li>Enter your phone number and select <strong>Get Verification Code</strong> to receive a text message with your verification code.<br /> <img src="/cms/fido/images/support/mobile/Samsung6_EN_Fido.png" alt="" /></li><li>Input the verification code and press <strong>Submit</strong>.<br /> <img src="/cms/fido/images/support/mobile/Samsung7_EN_Fido.png" alt="" /></li></ul></li></ul></li><li>Accept the Terms and Conditions after you submit your verification code. <br /> <img src="/cms/fido/images/support/mobile/Samsung8_EN_Fido.png" alt="" /></li><br /><li>Enter your emergency address and press <strong>Continue</strong>. <br /> <img src="/cms/fido/images/support/mobile/Samsung9_EN_Fido.png" alt="" /></li><br /><li>The portal will now display two versions of your emergency address: One version shows your address exactly as you just entered it, and the other is a Canada Post-recommended version of your address. Select the version you want to use (we recommend using Canada Post&rsquo;s version). Once your address is verified, you&rsquo;ll receive a text message confirming that your registration is complete. <br /> <img src="/cms/fido/images/support/mobile/Samsung10_EN_Fido.png" alt="" /></li><br /><li>Connect to your local Wi-Fi network, go back to your phone&rsquo;s settings, select <strong>Phone</strong>, select <strong>More</strong>, select <strong>Settings</strong> and then toggle the Wi-Fi Calling switch to the ON position. The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.<br /> <img src="/cms/fido/images/support/mobile/Samsung11_EN_Fido.png" alt="" /></li></ol><p>After this, you&rsquo;re all set to go. All of your calls and texts will go over Wi-Fi when you are connected to a Wi-Fi network.</p></div></div></div><!-- faq 5 end --><!-- faq 6 start --><div class="faq-container"><div class="faq-question"><h3>What kind of Wi-Fi connection do I need to use Wi-Fi Calling?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer6" class="collapse"><div class="faq-answer"><p>Whether you're at home or at your local coffee shop, you need to be connected to a public or private Wi-Fi network to use Wi-Fi Calling. Some Wi-Fi connections may block ports, and this could interfere with Wi-Fi Calling. There's a minimum download and upload speed needed for making and receiving calls. While using the feature, you'll be using data on your Wi-Fi connection. For example, a one-hour voice call will use about 75 MB of data.</p></div></div></div><!-- faq 6 end --><!-- faq 7 start --><div class="faq-container"><div class="faq-question"><h3>Does Wi-Fi Calling use data from my wireless plan?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer7" class="collapse"><div class="faq-answer"><p>Nope. Wi-Fi Calling does not use up data from your wireless data plan. When you make a call over Wi-Fi, you will be consuming data over the Wi-Fi connection. However, internet service charges and overage rates might apply, depending on your Internet provider.</p></div></div></div><!-- faq 7 end --><!-- faq 8 start --><div class="faq-container"><div class="faq-question"><h3>How is Wi-Fi Calling rated while in Canada?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer8" class="collapse"><div class="faq-answer"><p>When in Canada, all incoming and outgoing messages and calls that are to or from a Canadian number will be taken from your voice minutes and messaging limits included in your monthly plan. No long distance charges will apply. Sweet, right?</p><p>If you go over your plan's limit, you'll have to pay overage fees or some extra Pay-Per-Use fees. All outgoing messages and calls to non-Canadian numbers will be charged based on the rates in your plan or current Pay-Per-Use wireless rates.</p><p>Heads-up: You may get charged for long distance and/or international messages if your VPN, DNS or internet provider is set to a country outside Canada.</p></div></div></div><!-- faq 8 end --><!-- faq 9 start --><div class="faq-container"><div class="faq-question"><h3>Can I use Wi-Fi Calling if I&rsquo;m travelling outside of Canada?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer9" class="collapse"><div class="faq-answer"><p>Yes you can. Certain charges may apply, though. Here are the details:</p><p>If you're travelling outside of Canada and using Wi-Fi Calling, all the messages and calls you receive (from anywhere in the world) will be taken from your plan's voice minutes and messaging limits. Same goes for all messages and calls you make or send to a Canadian number. In either case, you won&rsquo;t incur long distance or roaming charges.</p><p>If you're travelling outside of Canada and using Wi-Fi Calling, all outgoing messages and calls to a non-Canadian number will count the same way as they do on a mobile network. Roaming and long distance charges depend on your roaming situation (e.g., whether you have <strong>Fido Roam</strong><sub>TM</sub> or use roaming Pay-Per-Use rates).</p><p><strong>Fido Roam:</strong> If you have Fido Roam, outgoing Wi-Fi Calling messages and calls to a non-Canadian number will incur the Fido Roam daily charge. If you've already incurred this charge, then all outgoing Wi-Fi Calling calls and messages made or sent within the 24-hour period will be deducted from the Fido Roam allocation.</p><p><strong>Pay-Per-Use rates:</strong> If you don&rsquo;t have Fido Roam or roaming add-on, your outgoing Wi-Fi Calling messages and calls to a non-Canadian number will be charged based on standard roaming Pay-Per-Use rates.</p></div></div></div><!-- faq 9 end --><!-- faq 10 start --><div class="faq-container"><div class="faq-question"><h3>When will my device use Wi-Fi Calling versus the mobile network?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer10" class="collapse"><div class="faq-answer"><p>In most cases, when you have access to both the mobile network and a strong-enough Wi-Fi signal, your device automatically defaults to using Wi-Fi Calling. This applies when you are within Canada and when you are roaming outside of Canada.</p><p>For iPhones with iOS 9.1 or later, your device automatically defaults to using Wi-Fi Calling when you have access to both the mobile network and a strong-enough Wi-Fi signal. However, if you have an older version of iOS, your device automatically defaults to using the mobile network when in Canada, and Wi-Fi Calling when roaming outside of Canada.</p><p>For Android phones, your device automatically defaults to using Wi-Fi Calling when you have access to both the mobile network and a strong-enough Wi-Fi signal. However, you can change the settings on your device to switch the default setting to the mobile network.</p></div></div></div><!-- faq 10 end --><!-- faq 11 start --><div class="faq-container"><div class="faq-question"><h3>How do I switch between the Wi-Fi network and the mobile network during a call?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer11" class="collapse"><div class="faq-answer"><p>In most cases, when you move between Wi-Fi Calling and the mobile network, your call will drop. To ensure your call does not drop, you should remain in your Wi-Fi or mobile network&rsquo;s range for the duration of the call. However, if you have an Apple <a href="http://www.fido.ca/consumer/content/fido-volte" target="_blank">VoLTE</a>-enabled device, or an Android <a href="http://www.fido.ca/consumer/content/fido-volte" target="_blank">VoLTE</a>-enabled device with the Wi-Fi Calling-preferred setting on, and you are moving between Wi-Fi Calling and our LTE network, your call should not drop. Visit fido.ca/coverage to see where you are covered by our mobile network.</p></div></div></div><!-- faq 11 end --><!-- faq 12 start --><div class="faq-container"><div class="faq-question"><h3>Do location-based calls work with Wi-Fi Calling?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer12" class="collapse"><div class="faq-answer"><p>Some calls that are location-based, such as 3-1-1 (City services), 5-1-1 (traffic reporting) and 8-1-1 (health services), can get mixed-up when you&rsquo;re using Wi-Fi Calling from outside your phone's local calling area. Your phone will assume that you're making a call from within your phone's local calling area. This means that when you reach service centres, you'll get info related to your local calling area, even though you&rsquo;re not actually there.</p></div></div></div><!-- faq 12 end --><!-- faq 13 start --><div class="faq-container"><div class="faq-question"><h3>Can I still use my existing wireless service features with Wi-Fi Calling?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer13" class="collapse"><div class="faq-answer"><p>If you have any of the following features or services, you won't be able to use to Wi-Fi Calling:</p><ul><li>Data blocking</li><li>Teletypewriter</li><li>UMA Hotspot</li></ul><p>To hook up Wi-Fi Calling, you'll need to remove these features or services from your account.</p></div></div></div><!-- faq 13 end --><!-- faq 14 start --><div class="faq-container"><div class="faq-question"><h3>Can I make an emergency Wi-Fi call to 9-1-1 while travelling within Canada and the U.S.?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer14" class="collapse"><div class="faq-answer"><p>Yes, although we recommend making emergency calls over a mobile network.</p><p>If you plan on using Wi-Fi Calling while travelling in Canada or the U.S., be sure to update your emergency address (to wherever you&rsquo;re most likely to be as you travel) in your phone's settings. Your emergency address is the one that will be given to the emergency services if you call 9-1-1.</p></div></div></div><!-- faq 14 end --><!-- faq 15 start --><div class="faq-container"><div class="faq-question"><h3>What happens if I try to make an emergency Wi-Fi call while outside of Canada and the U.S.?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer15" class="collapse"><div class="faq-answer"><p>Calls made to emergency services while using Wi-Fi Calling outside of Canada and the U.S. will not be supported. We recommend making emergency calls over a mobile network.</p></div></div></div><!-- faq 15 end --><!-- faq 16 start --><div class="faq-container"><div class="faq-question"><h3>What if I am having trouble activating the Wi-Fi Calling feature on my device?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer16" class="collapse"><div class="faq-answer"><p>If you have trouble activating the Wi-Fi Calling feature, contact us using any of the options listed at <a href="http://www.fido.ca/contactus" target="_blank">fido.ca/contactus</a>.</p></div></div></div><!-- faq 16 end --><!-- faq 17 start --><div class="faq-container"><div class="faq-question"><h3>How can I activate VoLTE on my iPhone 6s, 6s Plus or 7?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer17" class="collapse"><div class="faq-answer"><p>If you have already activated Wi-Fi Calling, then you&rsquo;ll need to go to your settings and turn Wi-Fi Calling off and then on again to activate VoLTE services on your device.</p><p>If you haven't activated Wi-Fi Calling yet, and you want to activate VoLTE, follow these steps:</p><ol><li>Go to <strong>Settings</strong> and select <strong>Phone</strong>.</li><li>Toggle Wi-Fi Calling to ON. If it&rsquo;s the first time you&rsquo;re hooking it up, follow the instructions on your screen.</li></ol><p>Remember to make sure you are using the latest version of iOS before activating VoLTE on your device.</p></div></div></div><!-- faq 17 end --><!-- faq 18 start --><div class="faq-container support-seefulldetails"><div class="faq-question"><h3>Terms and Conditions</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer18" class="collapse"><div class="faq-answer"><p><a href="http://www.fido.ca/web/content/terms/wificalling_terms" target="_blank">Wi-Fi Calling Terms &amp; Conditions </a></p></div></div></div><!-- faq 18 end --> Wi-Fi Wi-Fi Calling wireless Wi-Fi Calling lets you use your phone in all the ways you&rsquo;re used to, in more places. AB BC MB NB NL NS NT NU ON PE QC SK YT WiFi Calling | How to use WiFi Calling | Fido Support Wi-Fi /consumer/content/wifi-calling Mobile customer b_Support regular /consumer/content/wifi-calling_EN Mobile Support Wi-Fi Calling Wi-Fi Wi-Fi Calling wireless NetworkCoverage Wi-Fi Wi-Fi Calling wireless regular /consumer/content/wifi-calling_EN /_/R-%2Fconsumer%2Fcontent%2Fchange-monthly-plan_EN /pages/support /Fido 0 regular 917 &lt;p&gt;Fido allows you to change your monthly price plan at any time. If you want to change your monthly price plan, be sure to review the current &lt;a href=&quot;/web/page/portal/Fido/MonthlyPlans&quot;&gt;Fido current monthly plans.&lt;/a&gt;&lt;/p&gt;&lt;div class=&quot;gray-bg&quot;&gt;&lt;h3&gt;Things to Know&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;If you want to change your current monthly price plan, keep in mind that if it is no longer offered, you will not be able to revert to it.&lt;/li&gt;&lt;li&gt;The change to your monthly plan will take effect at the beginning of your next billing cycle.&lt;/li&gt;&lt;li&gt;If you change to a lower tier price plan (e.g., Plus15 to Plus10 in Manitoba/Saskatchewan, Plus20 to Plus7 in Quebec, Plus20 to Plus10 in the rest of Canada) a price plan downgrade fee will apply. &lt;/li&gt;&lt;li&gt;After making your plan change you will receive an E-mail confirming your new price plan change details. &lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;!-- ACCORDION [START] --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to change your plan&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Just &lt;a href=&quot;http://fido.ca/contactus&quot; target=&quot;_blank&quot;&gt;contact us&lt;/a&gt; in whichever way works best for you!&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- ACCORDION [END] --&gt;&lt;div class=&quot;support-divider-primary&quot;&gt;&amp;nbsp;&lt;/div&gt;&lt;!-- ACCORDION [START] --&gt;&lt;div class=&quot;faq-container support-seefulldetails&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;See full details&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Changes to your account (e.g., monthly airtime plan, options or identifiers) may not take effect until after your next billing date.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- ACCORDION [END] --&gt; How to change your monthly price plan | Fido Support 2017-08-24 18:32:51 EDT how_tos Wireless Primary 10 Support Support How to change your monthly price plan | Fido Support EN /consumer/content/change-monthly-plan_EN How to change your monthly price plan | Fido Support Wireless how_tos Support 2019-09-18 11:01:32 EDT How to change your monthly price plan | Fido Support Wireless Billing &Amp; Account Management Support Fido monthly <p>Fido allows you to change your monthly price plan at any time. If you want to change your monthly price plan, be sure to review the current <a href="/web/page/portal/Fido/MonthlyPlans">Fido current monthly plans.</a></p><div class="gray-bg"><h3>Things to Know</h3><ul><li>If you want to change your current monthly price plan, keep in mind that if it is no longer offered, you will not be able to revert to it.</li><li>The change to your monthly plan will take effect at the beginning of your next billing cycle.</li><li>If you change to a lower tier price plan (e.g., Plus15 to Plus10 in Manitoba/Saskatchewan, Plus20 to Plus7 in Quebec, Plus20 to Plus10 in the rest of Canada) a price plan downgrade fee will apply. </li><li>After making your plan change you will receive an E-mail confirming your new price plan change details. </li></ul></div><!-- ACCORDION [START] --><div class="faq-container"><div class="faq-question"><h3>How to change your plan</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>Just <a href="http://fido.ca/contactus" target="_blank">contact us</a> in whichever way works best for you!</p></div></div></div><!-- ACCORDION [END] --><div class="support-divider-primary">&nbsp;</div><!-- ACCORDION [START] --><div class="faq-container support-seefulldetails"><div class="faq-question"><h3>See full details</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><p>Changes to your account (e.g., monthly airtime plan, options or identifiers) may not take effect until after your next billing date.</p></div></div></div><!-- ACCORDION [END] --> monthly Wireless change, monthly, plan, Account Management AB BC MB NB NL NS NT NU ON PE QC SK YT How to change your monthly price plan | Fido Support Support /consumer/content/change-monthly-plan Billing & Account Management consumer b_Support /consumer/content/change-monthly-plan_EN regular Billing &amp; Account Management Billing &Amp; Account Management Support Wireless /consumer/content/change-monthly-plan_EN regular content/Fido/Support Landing/LOB Selected SupportLanding_Footer[0] Main Content Slot true /content/Shared/Footer/Support Landing MainContent 2 contentslot ContentSlot.jsp content/Shared/Footer/Support Landing/TV/Contact Us Footer https://www.rogers.com/web/content/contactus Contact Us mediabanner true content/Shared/Footer/Support Landing/TV/Moving Footer https://www.rogers.com/web/content/contactus Moving mediabanner true page 3 Language_D Category N 1574156541574 1574156541593 350 /Language_D/EN /Category/Mobile /support D3BD55F5F1D60084DC453950774B4544 2 /pages ?N=770765067+2484452033&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29 /support /pages /pages/support /Fido

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