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Ask us! À quel sujet avez-vous besoin d’aide? Demandez-nous! content/Fido/Support Landing/LOB Selected SupportLanding_Navigation[0] Main Content Slot Filter By Support Topic true /content/Shared/Guided Navigation/Support Landing MainContent 1 contentslot ContentSlot.jsp content/Shared/Guided Navigation/Support Landing/navigation for internet Navigation Container guidednavigation Navigation State Most Popular content/Fido/Support Landing/LOB Selected SupportLanding_Spotlights[0] Main Content Slot true /content/Shared/Spotlights/Support Landing/Support Type Results Spotlights MainContent 29 contentslot ContentSlot.jsp See All Les plus populaires spotlight Most Popular most-popular content/Shared/Spotlights/Support Landing/Support Type Results Spotlights/Internet/Most Popular/Most Popular See All /_/R-%2Fconsumer%2Fcontent%2Finternet-modem-install_EN /pages/support /Fido 0 regular 511 &lt;p&gt;You can get up and running with your new Fido modem and WiFi in just minutes. No matter your Fido modem model, just follow the easy steps below.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Before you start&lt;/strong&gt;:&lt;/p&gt;&lt;p&gt;Make sure you pick the best spot for your modem:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Choose a central location that&amp;rsquo;s close to where you access WiFi the most.&lt;/li&gt;&lt;li&gt;Keep it visible! Avoid placing it inside or behind cabinets or furniture.&lt;/li&gt;&lt;li&gt;Maintain space from appliances, electronics and metal, concrete, or glass.&lt;/li&gt;&lt;li&gt;Keep the modem upright and elevated on a shelf or table.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Connecting your modem:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;To get started, remove the modem from the protective packaging, including any plastic film that may be covering modem vents or panels.&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Plug your Fido modem coax cable to a coax wall socket (the connector looks like a circle with a dot in it).&lt;/li&gt;&lt;li&gt;Plug your modem into a power source. Use the power cord provided.&lt;/li&gt;&lt;li&gt;Your modem's indicator lights will begin to turn on. The modem will be online in just a few minutes, once the @ symbol located on the front of the modem stops flashing and remains lit.&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;strong&gt;Set up your home WiFi network&lt;/strong&gt; (Use your smartphone, tablet or computer to get started with Fido Easy Connect):&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Tip&lt;/strong&gt;: If you've already set up your devices to connect to a particular WiFi network name and password, you can apply these to your new modem.&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Make sure that&amp;nbsp;your &lt;a href=&quot;https://www.fido.ca/consumer/content/internet-connect-devices&quot;&gt;device&amp;rsquo;s WiFi is turned on&amp;nbsp;&lt;/a&gt;(usually through a Settings or Connections option).&lt;/li&gt;&lt;li&gt;Check for available WiFi networks and connect to the one named Fido*****-EasyConnect (the asterisks are just the last digits of the serial number labelled on your modem).&lt;/li&gt;&lt;li&gt;Open a web browser and follow the simple steps on-screen to test your modem connection and customize your home WiFi network names and password.&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;Your device will disconnect to finalize the setup.&lt;br /&gt;&lt;br /&gt;Don&amp;rsquo;t forget, you&amp;rsquo;ll want to update any devices you have set to automatically connect to your old WiFi network names and passwords.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Optional steps:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Connecting directly to your modem: &lt;/strong&gt;You can connect a gaming console or any device with an Ethernet port directly to your modem using the Ethernet cable provided.&lt;br /&gt; &lt;strong&gt;&lt;br /&gt;Sharing a coax outlet: &lt;/strong&gt;If you want to use one coax outlet for both your modem and a TV, use the coax splitter with the additional coax cable provided to connect your modem.&lt;strong&gt;&lt;br /&gt;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Want to customize your settings manually or change your password?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;If you prefer to manually customize your settings instead of using Fido Easy Connect, or if you want to change your password in the future,&amp;nbsp;&lt;a href=&quot;https://www.fido.ca/consumer/content/internet-change-wifi&quot;&gt;check out the steps here.&lt;/a&gt;&lt;/p&gt; Easy install - How to set up Fido modem and WiFi | Fido Support DetailsWirelessGateway Fido modem Hitron Modem Primary 10 Support /consumer/content/internet-modem-install_EN Hitron Modem how_tos Fido modem self install self installation wifi WiFi 2019-08-08 17:09:34 EDT Fido AB BC MB NB NL NS NT NU ON PE QC SK YT Easy install - How to set up Fido modem and WiFi | Fido Support Support /consumer/content/internet-modem-install customer /consumer/content/internet-modem-install_EN regular InstallationAndSetUp Easy install - How to set up Fido modem and WiFi | Fido Support LifeCycleStage /consumer/content/internet-modem-install_EN regular Fido modem 2017-08-24 18:32:57 EDT how_tos wifi Support Easy install - How to set up Fido modem and WiFi | Fido Support EN Easy install - How to set up Fido modem and WiFi | Fido Support WiFi Support Easy install - How to set up Fido modem and WiFi | Fido Support Modem Internet Support DetailsWirelessGateway self installation <p>You can get up and running with your new Fido modem and WiFi in just minutes. No matter your Fido modem model, just follow the easy steps below.</p><p><strong>Before you start</strong>:</p><p>Make sure you pick the best spot for your modem:</p><ul><li>Choose a central location that&rsquo;s close to where you access WiFi the most.</li><li>Keep it visible! Avoid placing it inside or behind cabinets or furniture.</li><li>Maintain space from appliances, electronics and metal, concrete, or glass.</li><li>Keep the modem upright and elevated on a shelf or table.</li></ul><p><strong>Connecting your modem:</strong></p><p>To get started, remove the modem from the protective packaging, including any plastic film that may be covering modem vents or panels.</p><ol><li>Plug your Fido modem coax cable to a coax wall socket (the connector looks like a circle with a dot in it).</li><li>Plug your modem into a power source. Use the power cord provided.</li><li>Your modem's indicator lights will begin to turn on. The modem will be online in just a few minutes, once the @ symbol located on the front of the modem stops flashing and remains lit.</li></ol><p><strong>Set up your home WiFi network</strong> (Use your smartphone, tablet or computer to get started with Fido Easy Connect):</p><p><strong>Tip</strong>: If you've already set up your devices to connect to a particular WiFi network name and password, you can apply these to your new modem.</p><ol><li>Make sure that&nbsp;your <a href="https://www.fido.ca/consumer/content/internet-connect-devices">device&rsquo;s WiFi is turned on&nbsp;</a>(usually through a Settings or Connections option).</li><li>Check for available WiFi networks and connect to the one named Fido*****-EasyConnect (the asterisks are just the last digits of the serial number labelled on your modem).</li><li>Open a web browser and follow the simple steps on-screen to test your modem connection and customize your home WiFi network names and password.</li></ol><p>Your device will disconnect to finalize the setup.<br /><br />Don&rsquo;t forget, you&rsquo;ll want to update any devices you have set to automatically connect to your old WiFi network names and passwords.&nbsp;</p><p><strong>Optional steps:</strong></p><p><strong>Connecting directly to your modem: </strong>You can connect a gaming console or any device with an Ethernet port directly to your modem using the Ethernet cable provided.<br /> <strong><br />Sharing a coax outlet: </strong>If you want to use one coax outlet for both your modem and a TV, use the coax splitter with the additional coax cable provided to connect your modem.<strong><br /></strong></p><p><strong>Want to customize your settings manually or change your password?</strong></p><p>If you prefer to manually customize your settings instead of using Fido Easy Connect, or if you want to change your password in the future,&nbsp;<a href="https://www.fido.ca/consumer/content/internet-change-wifi">check out the steps here.</a></p> This installation guide outlines the easy steps to set up your internet modem and home WiFi. DetailsWirelessGateway Fido modem Hitron Modem self install self installation wifi WiFi CGN3AMF Internet CGN3AMF DetailsWirelessGateway Fido modem Hitron Internet Modem Support Fido modem WiFi self install self installation wifi customer_care Fido modem self install self installation wifi WiFi CGN3AMF self install /_/R-%2Fconsumer%2Fcontent%2Finternet-optimize-wi-fi_EN /pages/support /Fido 0 regular 483 &lt;p&gt;Optimizing your Wi-Fi doesn&amp;rsquo;t have to be complicated. Here are a few tips:&lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Rule out other issues &lt;/strong&gt;&lt;br /&gt;Not all websites, games or apps are created equal. Try a few different selections to make sure it&amp;rsquo;s not your file source that&amp;rsquo;s stalled. Restarting your device also might just solve the issue.&amp;nbsp; &lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Try connecting your device to each of your two Wi-Fi networks&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Your Fido modem generates two Wi-Fi networks (or bands): 2.4GHz and 5GHz. By default both networks will share the same name but the 5GHz network will have 5G added to the end.&lt;/li&gt;&lt;li&gt;When you check for available Wi-Fi networks on your laptop, tablet, or smartphone, try connecting to the 5GHz network if it appears (may not be supported by older devices). Run your video, app, or download, then switch to the 2.4GHz network and do it again to compare performance.&lt;/li&gt;&lt;li&gt;2.4GHz offers greater range but slower speeds ideal for browsing&lt;/li&gt;&lt;li&gt;5GHz offers faster speeds great for HD video streaming, but at closer range to the modem. This band is less commonly used by electronic devices so it also offers the advantage of less signal interference. &lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Unplug your Fido modem &lt;/strong&gt;&lt;br /&gt;Do the same for any optional additional network gear you might have (extra Wi-Fi routers or switches) for 10 seconds, then plug them back in. It may take a few minutes to settle back but this might do the trick. &lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Try relocating your device or your modem &lt;/strong&gt;&lt;br /&gt;This might give better Wi-Fi signal broadcasting. Giving six inches of &amp;ldquo;breathing room&amp;rdquo; around the modem, or slightly elevating it, may help.&lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Consider upgrading your device &lt;/strong&gt;&lt;br /&gt;No matter how fast your modem, internet service or Wi-Fi connectivity can be impacted by the device you&amp;rsquo;re using. So if streaming is awesome on the tablet but slow for your old laptop, it could be time to consider a newer device. &lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Finally, keep in mind&amp;hellip;&lt;/strong&gt;&lt;br /&gt;Wi-Fi performance can depend on many factors, including the building materials and layout of your home, interference or congestion from other electronics and so on.&lt;/p&gt; Optimize Internet speed and Wi-Fi | Fido Support DetailsWirelessGateway Hitron Modem speed Primary 10 Support /consumer/content/internet-optimize-wi-fi_EN Hitron Modem how_tos optimize speed Wi-Fi 2017-08-24 18:32:57 EDT Fido AB BC MB NB NL NS NT NU ON PE QC SK YT Support Optimize Internet speed and Wi-Fi | Fido Support /consumer/content/internet-optimize-wi-fi customer /consumer/content/internet-optimize-wi-fi_EN regular InstallationAndSetUp LifeCycleStage Optimize Internet speed and Wi-Fi | Fido Support /consumer/content/internet-optimize-wi-fi_EN regular speed 2017-08-24 18:32:57 EDT how_tos optimize Support Optimize Internet speed and Wi-Fi | Fido Support EN Optimize Internet speed and Wi-Fi | Fido Support Support Optimize Internet speed and Wi-Fi | Fido Support Modem Internet Support DetailsWirelessGateway Wi-Fi <p>Optimizing your Wi-Fi doesn&rsquo;t have to be complicated. Here are a few tips:<br /><br /><strong>Rule out other issues </strong><br />Not all websites, games or apps are created equal. Try a few different selections to make sure it&rsquo;s not your file source that&rsquo;s stalled. Restarting your device also might just solve the issue.&nbsp; <br /><br /><strong>Try connecting your device to each of your two Wi-Fi networks</strong></p><ul><li>Your Fido modem generates two Wi-Fi networks (or bands): 2.4GHz and 5GHz. By default both networks will share the same name but the 5GHz network will have 5G added to the end.</li><li>When you check for available Wi-Fi networks on your laptop, tablet, or smartphone, try connecting to the 5GHz network if it appears (may not be supported by older devices). Run your video, app, or download, then switch to the 2.4GHz network and do it again to compare performance.</li><li>2.4GHz offers greater range but slower speeds ideal for browsing</li><li>5GHz offers faster speeds great for HD video streaming, but at closer range to the modem. This band is less commonly used by electronic devices so it also offers the advantage of less signal interference. </li></ul><p><strong>Unplug your Fido modem </strong><br />Do the same for any optional additional network gear you might have (extra Wi-Fi routers or switches) for 10 seconds, then plug them back in. It may take a few minutes to settle back but this might do the trick. <br /><br /><strong>Try relocating your device or your modem </strong><br />This might give better Wi-Fi signal broadcasting. Giving six inches of &ldquo;breathing room&rdquo; around the modem, or slightly elevating it, may help.<br /><br /><strong>Consider upgrading your device </strong><br />No matter how fast your modem, internet service or Wi-Fi connectivity can be impacted by the device you&rsquo;re using. So if streaming is awesome on the tablet but slow for your old laptop, it could be time to consider a newer device. <br /><br /><strong>Finally, keep in mind&hellip;</strong><br />Wi-Fi performance can depend on many factors, including the building materials and layout of your home, interference or congestion from other electronics and so on.</p> Optimizing your Wi-Fi doesn&rsquo;t have to be complicated. Here are a few tips: DetailsWirelessGateway Hitron Modem optimize speed Wi-Fi CGN3AMF Internet CGN3AMF DetailsWirelessGateway Hitron Internet Modem speed Support Wi-Fi optimize speed customer_care optimize speed Wi-Fi CGN3AMF /_/R-%2Fconsumer%2Fcontent%2Finternet-connect-devices_EN /pages/support /Fido 0 regular 354 &lt;p&gt;To connect to Wi-Fi, you&amp;rsquo;ll need to ensure Wi-Fi is turned on and check for available Wi-Fi networks.&lt;br /&gt;&lt;br /&gt;&lt;strong&gt;iOS:&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Tap Settings, then tap Wi-Fi.&lt;/li&gt;&lt;li&gt;Swipe the Wi-Fi setting to the green &lt;strong&gt;&amp;ldquo;&lt;/strong&gt;On&lt;strong&gt;&amp;rdquo;&lt;/strong&gt; position. It&amp;rsquo;ll then automatically look for Wi-Fi networks.&lt;/li&gt;&lt;li&gt;Tap your Wi-Fi network name to connect&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;strong&gt;MAC:&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Click the Wi-Fi menu icon and select Turn Wi-Fi On.&lt;/li&gt;&lt;li&gt;Click the Wi-Fi menu icon, and select your Wi-Fi network name from the list. &lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;strong&gt;Android:&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Open the Settings menu, tap Connections, then tap Wi-Fi.&lt;/li&gt;&lt;li&gt;Swipe the Wi-Fi switch to the &amp;ldquo;On&amp;rdquo; position. It&amp;rsquo;ll then automatically look for Wi-Fi networks.&lt;/li&gt;&lt;li&gt;Connect to your home Wi-Fi network&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;strong&gt;Windows:&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Make sure Wi-Fi is turned on.&lt;/li&gt;&lt;li&gt;Select the Wi-Fi icon in the notification area.&lt;/li&gt;&lt;li&gt;Select your Wi-Fi network name from the list, then &lt;strong&gt;Connect.&lt;/strong&gt;&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;br /&gt;Don&amp;rsquo;t remember your Wi-Fi network name or password? &lt;a title=&quot;click here&quot; href=&quot;/consumer/content/internet-forgot-wifi-password&quot;&gt;Click here&lt;/a&gt; for a reminder.&lt;/p&gt; Connect a device to a Wi-Fi network | Fido Support DetailsWirelessGateway Hitron Modem Wi-Fi Primary 10 Support /consumer/content/internet-connect-devices_EN Hitron Modem how_tos Connect Network Wi-Fi 2017-08-24 18:32:56 EDT Fido AB BC MB NB NL NS NT NU ON PE QC SK YT Support Connect a device to a Wi-Fi network | Fido Support /consumer/content/internet-connect-devices customer /consumer/content/internet-connect-devices_EN regular InstallationAndSetUp LifeCycleStage Connect a device to a Wi-Fi network | Fido Support /consumer/content/internet-connect-devices_EN regular Wi-Fi 2017-08-24 18:32:56 EDT how_tos Network Support Connect a device to a Wi-Fi network | Fido Support EN Connect a device to a Wi-Fi network | Fido Support Support Connect a device to a Wi-Fi network | Fido Support Modem Internet Support DetailsWirelessGateway Connect <p>To connect to Wi-Fi, you&rsquo;ll need to ensure Wi-Fi is turned on and check for available Wi-Fi networks.<br /><br /><strong>iOS:</strong></p><ol><li>Tap Settings, then tap Wi-Fi.</li><li>Swipe the Wi-Fi setting to the green <strong>&ldquo;</strong>On<strong>&rdquo;</strong> position. It&rsquo;ll then automatically look for Wi-Fi networks.</li><li>Tap your Wi-Fi network name to connect</li></ol><p><strong>MAC:</strong></p><ol><li>Click the Wi-Fi menu icon and select Turn Wi-Fi On.</li><li>Click the Wi-Fi menu icon, and select your Wi-Fi network name from the list. </li></ol><p><strong>Android:</strong></p><ol><li>Open the Settings menu, tap Connections, then tap Wi-Fi.</li><li>Swipe the Wi-Fi switch to the &ldquo;On&rdquo; position. It&rsquo;ll then automatically look for Wi-Fi networks.</li><li>Connect to your home Wi-Fi network</li></ol><p><strong>Windows:</strong></p><ol><li>Make sure Wi-Fi is turned on.</li><li>Select the Wi-Fi icon in the notification area.</li><li>Select your Wi-Fi network name from the list, then <strong>Connect.</strong></li></ol><p><br />Don&rsquo;t remember your Wi-Fi network name or password? <a title="click here" href="/consumer/content/internet-forgot-wifi-password">Click here</a> for a reminder.</p> To connect to Wi-Fi, you&rsquo;ll need to ensure Wi-Fi is turned on and check for available Wi-Fi networks. Connect DetailsWirelessGateway Hitron Modem Network Wi-Fi CGN3AMF Internet CGN3AMF DetailsWirelessGateway Hitron Internet Modem Support Wi-Fi Connect Network Wi-Fi customer_care Connect Network Wi-Fi CGN3AMF /_/R-%2Fconsumer%2Fcontent%2Finternet-speed-test_EN /pages/support /Fido 0 speed regular 602 How do I run a speed test? | Fido Support &lt;p&gt;&lt;a href=&quot;/consumer/support/speedcheck&quot;&gt;You can measure your download and upload speeds here&lt;/a&gt;. Keep in mind, test results reflect not only the internet speed between your Fido modem and our network, but are also impacted by your location within your home and the device you&amp;rsquo;re using.&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br /&gt; &lt;a class=&quot;support-iframe&quot; style=&quot;width: 60%;&quot; rel=&quot;https://www.youtube.com/embed/J-BASlCqRG0&quot;&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Want to optimize your Wi-Fi? &lt;a title=&quot;Click here&quot; href=&quot;/consumer/content/internet-optimize-wi-fi&quot;&gt;Click here&lt;/a&gt; to learn more.&lt;/p&gt; 2017-08-24 18:32:58 EDT faqs DetailsWirelessGateway Hitron Modem speed Primary Support 10 Support How do I run a speed test? | Fido Support EN /consumer/content/internet-speed-test_EN Hitron How do I run a speed test? | Fido Support Modem faqs Support speed test 2019-04-25 15:56:26 EDT How do I run a speed test? | Fido Support Modem Internet Support DetailsWirelessGateway Fido test <p><a href="/consumer/support/speedcheck">You can measure your download and upload speeds here</a>. Keep in mind, test results reflect not only the internet speed between your Fido modem and our network, but are also impacted by your location within your home and the device you&rsquo;re using.&nbsp;</p><p><br /> <a class="support-iframe" style="width: 60%;" rel="https://www.youtube.com/embed/J-BASlCqRG0"></a></p><p>Want to optimize your Wi-Fi? <a title="Click here" href="/consumer/content/internet-optimize-wi-fi">Click here</a> to learn more.</p> DetailsWirelessGateway Hitron Modem speed test You can measure your download and upload speeds here. Keep in mind, test results reflect not only the internet speed between your Fido modem and our network, but are also impacted by your location within your home and the device you&rsquo;re using. CGN3AMF AB BC MB NB NL NS NT NU ON PE QC SK YT How do I run a speed test? | Fido Support Support /consumer/content/internet-speed-test Internet customer regular /consumer/content/internet-speed-test_EN CGN3AMF DetailsWirelessGateway Hitron Internet Modem speed Support Optimization speed test How do I run a speed test? | Fido Support LifeCycleStage CGN3AMF speed test regular /consumer/content/internet-speed-test_EN N=500613643+2484452033+3921168528+230637497 /pages/Fido/support/seeAllResults Navigation State content/Fido/Support Landing/LOB Selected SupportLanding_Footer[0] Main Content Slot true /content/Shared/Footer/Support Landing MainContent 2 contentslot ContentSlot.jsp content/Shared/Footer/Support Landing/TV/Contact Us Footer https://www.rogers.com/web/content/contactus Contact Us mediabanner true content/Shared/Footer/Support Landing/TV/Moving Footer https://www.rogers.com/web/content/contactus Moving mediabanner true page 3 Language_D Category N 1568987522095 1568987522114 55 /Language_D/EN /Category/Internet /support 34568B72473722A86DC1DE7AD9D604AB 2 /pages ?N=3921168528+2484452033&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29 /support /pages /pages/support /Fido

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