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Support

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Ask us! Comment pouvons-nous vous aider? Demandez-nous! content/Fido/Support Landing/Default Suppport Landing SupportLanding_Navigation[0] Main Content Slot Filter By Support Topic true /content/Shared/Guided Navigation/Support Landing MainContent 1 contentslot ContentSlot.jsp content/Shared/Guided Navigation/Support Landing/Category - EN Navigation Container true false ?N=2484452033+770765067&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29 /support 427 /pages /pages/support /Fido Mobile rui-icon-wireless wireless Dimension_Management.csv 3 Category_Mobile /cms/images/Esupport/icons/lob/wireless.png Mobile false ?N=2484452033+3921168528&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29 /support 74 /pages /pages/support /Fido Internet rui-icon-internet internet Dimension_Management.csv 2 Category_Internet /cms/images/Esupport/icons/lob/internet.png Internet false ?N=2484452033+1892521601&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29 /support 8 /pages /pages/support /Fido Billing & Account Management rui-icon-account wireless Dimension_Management.csv 1 Category_Billing & Account Management /cms/images/Esupport/icons/lob/wireless.png Billing &amp; Account Management false default content/Shared/Guided Navigation/Support Landing/Category - EN navigation[0] Category refinementmenu Category Category guidednavigation /pages/Fido/supportLanding/spotlights/mostPopular Navigation State Most Popular content/Fido/Support Landing/Default Suppport Landing SupportLanding_Spotlights[0] Main Content Slot Trending Support Topics true /content/Shared/Spotlights/Support Landing/Default MainContent 20 contentslot ContentSlot.jsp See All spotlight Spotlight Records spotlight-records content/Shared/Spotlights/Support Landing/Default/Static Records - EN See All /_/R-%2Fconsumer%2Fcontent%2Fconfigure-unlocked-device-guide_EN /pages/support /Fido 0 regular 776 &lt;p&gt;If you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is &amp;ldquo;unlocked&amp;rdquo;.&lt;/p&gt;&lt;div class=&quot;gray-bg&quot;&gt;&lt;h3&gt;Things to Know&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Your device must be compatible with the Fido network,&lt;/strong&gt; which uses GSM, UMTS, HSPA and HSPA+ at 850 MHz and 1900 MHz. To access &lt;strong&gt;LTE&lt;/strong&gt; network, the phone must be compatible with: &lt;ul&gt;&lt;li&gt;700 MHz on Band 17;&lt;/li&gt;&lt;li&gt;1700/2100 MHz on Band 4;&lt;/li&gt;&lt;li&gt;2600 MHz on Band 7.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;How to find this information? Refer to the manufacturer's official website.&lt;/p&gt;&lt;p&gt;If you are unsure of how to check the frequencies your device supports, try the manufacturer's official website and search for the specifications for your particular phone/smartphone model;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;If your device is locked, it needs to be unlocked by the original carrier it was bought from.&lt;/li&gt;&lt;li&gt;If your device is not compatible, consult our latest selection of &lt;a href=&quot;/web/Fido.portal?_nfpb=true&amp;amp;_pageLabel=devices&amp;amp;lang=en&quot;&gt;phones and devices;&lt;/a&gt;&lt;/li&gt;&lt;li&gt;To use your unlocked device, you must have an active Fido SIM card:&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;h3&gt;If your SIM card is already activated:&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;Simply insert your SIM card into your mobile phone or smartphone.&lt;/li&gt;&lt;/ul&gt;&lt;h3&gt;If your SIM card is not activated yet:&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;Activate your Fido service with one of our plans: &lt;ul&gt;&lt;li&gt;&lt;a href=&quot;/web/Fido.portal?_nfpb=true&amp;amp;_pageLabel=activation_land&amp;amp;lang=en&quot;&gt;Online&lt;/a&gt;&lt;/li&gt;&lt;li&gt;Over the phone (&lt;strong&gt;1-866-302-FIDO (3436)&lt;/strong&gt;)&lt;/li&gt;&lt;li&gt;In a Fido store.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;h3&gt;To purchase a SIM card:&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;Visit your nearest &lt;a href=&quot;/web/page/portal/Fido/StoreLocator&quot;&gt;Fido store&lt;/a&gt; or buy it &lt;a href=&quot;/web/page/portal/Fido/SmartCard&quot;&gt;Online&lt;/a&gt; &lt;/li&gt;&lt;/ul&gt;&lt;div class=&quot;support-divider-primary&quot;&gt;&amp;nbsp;&lt;/div&gt;&lt;h3&gt;Once activated, configure your device settings&lt;/h3&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure an iPhone&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;ul&gt;&lt;li&gt;Insert your Fido SIM card and turn the iPhone on;&lt;/li&gt;&lt;li&gt;You will be asked to activate your phone; &lt;ul&gt;&lt;li&gt;Follow the wizard on the screen to complete the activation. Activation can be done over Wi-Fi (depending on your software version) or by connecting to your computer and using iTunes.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;After you finish the activation, your iPhone will be set up properly to use the Internet on the Fido network.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure an Android device&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Android is available on many devices and different versions exist in the market. Some of the names and information or settings below may vary depending on the device you have. This guide was made to provide instructions on as many devices and versions of the Android OS as possible starting from Android version 2.0.&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Tap on &lt;strong&gt;Settings &amp;gt; Wireless &amp;amp; Networks &amp;gt; Mobile Networks &amp;gt; Access Point Names&lt;/strong&gt;;&lt;/li&gt;&lt;li&gt;Once on the APN screen, press the &lt;strong&gt;Options&lt;/strong&gt; button on the device;&lt;/li&gt;&lt;li&gt;Tap on &lt;strong&gt;New APN&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Enter a name into the &lt;strong&gt;APN Name&lt;/strong&gt; field.&lt;/li&gt;&lt;li&gt;Please insert the following APN settings:&lt;p&gt;&lt;strong&gt;APN Settings:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;APN:&lt;/strong&gt; Fido-core-appl1.apn&lt;/li&gt;&lt;li&gt;If you have a LTE device, use the following setting: &lt;strong&gt;LTEMOBILE.APN&lt;/strong&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;MMS (Picture &amp;amp; Video Messaging Settings):&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt; MMSC:&lt;/strong&gt; http://mms.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.13&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port:&lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;Leave the following fields blank: &lt;strong&gt;Proxy, Port, User Name, Password, Server&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Press the Options button on your device, tap on &lt;strong&gt; Save&lt;/strong&gt; in order to save the APN settings. &lt;/li&gt;&lt;li&gt;Restart the phone and try browsing the Internet.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;NOTE:&lt;/strong&gt; The created APN will show up on the APNs screen. To activate the APN, tap on the radio button located in front of APN.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure a BlackBerry device&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;The required BlackBerry service books will be sent to your phone, and the messaging and browser settings will be automatically configured. If the operating system is prior to OS5, set up your browser settings to use the WAP Browser.&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Select any browser on the home screen;&lt;/li&gt;&lt;li&gt;Select the &lt;strong&gt;Menu&lt;/strong&gt; button, then &lt;strong&gt;Option&lt;/strong&gt;;&lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;General Properties&lt;/strong&gt; then, &lt;strong&gt;Default Browser&lt;/strong&gt; and &lt;strong&gt;WAP Browser&lt;/strong&gt;;&lt;/li&gt;&lt;li&gt;To validate the OS version, go to &lt;strong&gt;Option&lt;/strong&gt; then &lt;strong&gt;About&lt;/strong&gt;.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;If you have any problems accessing the Internet on your phone, get help in the BlackBerry browser menu.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure other smartphones&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Please refer to the user guide from the phone manufacturer for instructions. You might need the following information.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;APN Settings:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;APN:&lt;/strong&gt; Fido-core-appl1.apn&lt;/li&gt;&lt;li&gt;If you have a LTE device, use the following setting: &lt;strong&gt;LTEMOBILE.APN&lt;/strong&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;MMS (Picture &amp;amp; Video Messaging Settings):&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt; MMSC:&lt;/strong&gt; http://mms.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.13&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port:&lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to configure a mobile phone (non smartphone)&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Please refer directly to the user guide from the phone manufacturer's for instructions. You might need the following information.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;WAP Settings:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt; &lt;strong&gt;APN:&lt;/strong&gt; wap.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.11&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port: &lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Internet Settings:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;APN:&lt;/strong&gt; internet.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.11&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port:&lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;MMS (Picture &amp;amp; Video Messaging Settings):&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;APN:&lt;/strong&gt; mms.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMSC:&lt;/strong&gt; http://mms.fido.ca&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Proxy:&lt;/strong&gt; 205.151.11.13&lt;/li&gt;&lt;li&gt;&lt;strong&gt;MMS Port:&lt;/strong&gt; 80&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt; How to configure an unlocked device | Fido Support 2017-08-24 18:33:04 EDT how_tos roaming_travel Primary 10 Support Support How to configure an unlocked device | Fido Support EN /consumer/content/configure-unlocked-device-guide_EN How to configure an unlocked device | Fido Support roaming_travel how_tos Support 2017-08-24 18:33:04 EDT How to configure an unlocked device | Fido Support Mobile Support Fido <p>If you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is &ldquo;unlocked&rdquo;.</p><div class="gray-bg"><h3>Things to Know</h3><ul><li><strong>Your device must be compatible with the Fido network,</strong> which uses GSM, UMTS, HSPA and HSPA+ at 850 MHz and 1900 MHz. To access <strong>LTE</strong> network, the phone must be compatible with: <ul><li>700 MHz on Band 17;</li><li>1700/2100 MHz on Band 4;</li><li>2600 MHz on Band 7.</li></ul></li></ul><p>How to find this information? Refer to the manufacturer's official website.</p><p>If you are unsure of how to check the frequencies your device supports, try the manufacturer's official website and search for the specifications for your particular phone/smartphone model;</p><ul><li>If your device is locked, it needs to be unlocked by the original carrier it was bought from.</li><li>If your device is not compatible, consult our latest selection of <a href="/web/Fido.portal?_nfpb=true&amp;_pageLabel=devices&amp;lang=en">phones and devices;</a></li><li>To use your unlocked device, you must have an active Fido SIM card:</li></ul></div><h3>If your SIM card is already activated:</h3><ul><li>Simply insert your SIM card into your mobile phone or smartphone.</li></ul><h3>If your SIM card is not activated yet:</h3><ul><li>Activate your Fido service with one of our plans: <ul><li><a href="/web/Fido.portal?_nfpb=true&amp;_pageLabel=activation_land&amp;lang=en">Online</a></li><li>Over the phone (<strong>1-866-302-FIDO (3436)</strong>)</li><li>In a Fido store.</li></ul></li></ul><h3>To purchase a SIM card:</h3><ul><li>Visit your nearest <a href="/web/page/portal/Fido/StoreLocator">Fido store</a> or buy it <a href="/web/page/portal/Fido/SmartCard">Online</a> </li></ul><div class="support-divider-primary">&nbsp;</div><h3>Once activated, configure your device settings</h3><div class="faq-container"><div class="faq-question"><h3>How to configure an iPhone</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><ul><li>Insert your Fido SIM card and turn the iPhone on;</li><li>You will be asked to activate your phone; <ul><li>Follow the wizard on the screen to complete the activation. Activation can be done over Wi-Fi (depending on your software version) or by connecting to your computer and using iTunes.</li></ul></li><li>After you finish the activation, your iPhone will be set up properly to use the Internet on the Fido network.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>How to configure an Android device</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><p>Android is available on many devices and different versions exist in the market. Some of the names and information or settings below may vary depending on the device you have. This guide was made to provide instructions on as many devices and versions of the Android OS as possible starting from Android version 2.0.</p><ul><li>Tap on <strong>Settings &gt; Wireless &amp; Networks &gt; Mobile Networks &gt; Access Point Names</strong>;</li><li>Once on the APN screen, press the <strong>Options</strong> button on the device;</li><li>Tap on <strong>New APN</strong></li><li>Enter a name into the <strong>APN Name</strong> field.</li><li>Please insert the following APN settings:<p><strong>APN Settings:</strong></p><ul><li><strong>APN:</strong> Fido-core-appl1.apn</li><li>If you have a LTE device, use the following setting: <strong>LTEMOBILE.APN</strong></li></ul><p><strong>MMS (Picture &amp; Video Messaging Settings):</strong></p><ul><li><strong> MMSC:</strong> http://mms.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.13</li><li><strong>MMS Port:</strong> 80</li></ul></li><li>Leave the following fields blank: <strong>Proxy, Port, User Name, Password, Server</strong></li><li>Press the Options button on your device, tap on <strong> Save</strong> in order to save the APN settings. </li><li>Restart the phone and try browsing the Internet.</li></ul><p><strong>NOTE:</strong> The created APN will show up on the APNs screen. To activate the APN, tap on the radio button located in front of APN.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>How to configure a BlackBerry device</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>The required BlackBerry service books will be sent to your phone, and the messaging and browser settings will be automatically configured. If the operating system is prior to OS5, set up your browser settings to use the WAP Browser.</p><ul><li>Select any browser on the home screen;</li><li>Select the <strong>Menu</strong> button, then <strong>Option</strong>;</li><li>Select <strong>General Properties</strong> then, <strong>Default Browser</strong> and <strong>WAP Browser</strong>;</li><li>To validate the OS version, go to <strong>Option</strong> then <strong>About</strong>.</li></ul><p>If you have any problems accessing the Internet on your phone, get help in the BlackBerry browser menu.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>How to configure other smartphones</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer4" class="collapse"><div class="faq-answer"><p>Please refer to the user guide from the phone manufacturer for instructions. You might need the following information.</p><p><strong>APN Settings:</strong></p><ul><li><strong>APN:</strong> Fido-core-appl1.apn</li><li>If you have a LTE device, use the following setting: <strong>LTEMOBILE.APN</strong></li></ul><p><strong>MMS (Picture &amp; Video Messaging Settings):</strong></p><ul><li><strong> MMSC:</strong> http://mms.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.13</li><li><strong>MMS Port:</strong> 80</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>How to configure a mobile phone (non smartphone)</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer5" class="collapse"><div class="faq-answer"><p>Please refer directly to the user guide from the phone manufacturer's for instructions. You might need the following information.</p><p><strong>WAP Settings:</strong></p><ul><li> <strong>APN:</strong> wap.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.11</li><li><strong>MMS Port: </strong> 80</li></ul><p><strong>Internet Settings:</strong></p><ul><li><strong>APN:</strong> internet.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.11</li><li><strong>MMS Port:</strong> 80</li></ul><p><strong>MMS (Picture &amp; Video Messaging Settings):</strong></p><ul><li><strong>APN:</strong> mms.fido.ca</li><li><strong>MMSC:</strong> http://mms.fido.ca</li><li><strong>MMS Proxy:</strong> 205.151.11.13</li><li><strong>MMS Port:</strong> 80</li></ul></div></div></div> roaming_travel If you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is &ldquo;unlocked&rdquo;. AB BC MB NB NL NS NT NU ON PE QC SK YT How to configure an unlocked device | Fido Support Support /consumer/content/configure-unlocked-device-guide Mobile consumer /consumer/content/configure-unlocked-device-guide_EN regular Mobile roaming_travel Support How to configure an unlocked device | Fido Support /consumer/content/configure-unlocked-device-guide_EN regular /_/R-%2Fconsumer%2Fcontent%2Fpostpaid-voice-messaging_EN /pages/support /Fido 0 voice regular 705 Voice Messaging | Fido Support &lt;div class=&quot;rui-support-resulttypes support-tabs&quot;&gt;&lt;ul&gt;&lt;li&gt;&lt;a href=&quot;/consumer/content/prepaid-voice-messaging&quot;&gt; Prepaid &lt;/a&gt;&lt;/li&gt;&lt;li class=&quot;active&quot;&gt;&lt;a&gt; Postpaid &lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Voice Messaging:&lt;/strong&gt; Allows a person who calls you to record a message when you&amp;rsquo;re unavailable to answer.&lt;br /&gt; &lt;a href=&quot;/web/content/manageyourcalls/calldisplay_minivoicemail&quot;&gt;How much does it cost?&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Premium Voicemail-To-Text:&lt;/strong&gt; Allows you to listen to and READ your messages without dialing into your Voice Messaging service. Available for any mobile phone that supports Picture and Video Messaging (MMS).&lt;br /&gt; &lt;a href=&quot;/web/content/manageyourcalls/visualvoicemailplus&amp;amp;lang=en&amp;amp;lang=en&quot;&gt;How much does it cost?&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;&lt;strong&gt; Enhanced Voice Messaging:&lt;/strong&gt; Allows a person who calls you to record a message when you&amp;rsquo;re unavailable to answer.&lt;br /&gt;&lt;a href=&quot;/web/content/manageyourcalls/enhancedvoicemessaging&amp;amp;lang=en&quot;&gt;How much does it cost?&lt;/a&gt;&lt;/p&gt;&lt;h3&gt;How to use Voice Messaging&lt;/h3&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;First time set-up&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Press and hold the &quot;1&quot; key on your phone for a few seconds to access your Voice Messaging service.&lt;/p&gt;&lt;p&gt;The first time you access your Voice Messaging service, you'll be prompted to create the following:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Your own personal access code (4 to 5 digits long)&lt;/li&gt;&lt;li&gt;A personal greeting and a recording of your name (your voice signature) &lt;ul&gt;&lt;li&gt;Note: You can&amp;rsquo;t keep the default greeting, and your voice signature can&amp;rsquo;t be deleted once it&amp;rsquo;s recorded.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Having trouble setting up your voicemail?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;If you&amp;rsquo;ve tried setting up your voicemail yourself but it&amp;rsquo;s still not working, we can help. Just &lt;a href=&quot;https://www.fido.ca/consumer/contact-us&quot; target=&quot;_blank&quot;&gt;contact us&lt;/a&gt;.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Resetting or changing your Voice Messaging access code&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;h4&gt;On fido.ca&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;&lt;a href=&quot;/web/page/portal/Fido/Ecare_voiceMail_land&quot;&gt;Reset your Voice Messaging access code&lt;/a&gt; by logging into My Account&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Using our Self-serve menu&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Alternatively, you can use our self-serve menu by dialling6-1-1 from your Fido phone or by dialling1-888-481-3436 from any other phone: &lt;ul&gt;&lt;li&gt;Press &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; to use the self-serve menu.&lt;/li&gt;&lt;li&gt;Press &lt;strong&gt;&quot;3&quot;&lt;/strong&gt; to access the services menu.&lt;/li&gt;&lt;li&gt;Press &lt;strong&gt;&quot;2&quot;&lt;/strong&gt; to change your Voice Messaging access code.&lt;/li&gt;&lt;li&gt;Follow the instructions to create a new Voice Messaging access code.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Listening to your voice messages&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;From your Fido phone:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Press and hold the &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; key on your phone for a few seconds to access your Voice Messaging service.&lt;/li&gt;&lt;li&gt;Enter your access code when prompted.&lt;/li&gt;&lt;li&gt;Follow the instructions to listen to your messages.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;From any other phone:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Call your own Fido phone number.&lt;/li&gt;&lt;li&gt;Press the &lt;strong&gt;&quot;#&quot;&lt;/strong&gt; key during your greeting message.&lt;/li&gt;&lt;li&gt;Enter your access code when prompted.&lt;/li&gt;&lt;li&gt;Follow the instructions to listen to your messages.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Storage capacity and functionality&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot;&gt;&lt;thead&gt; &lt;tr&gt;&lt;th&gt;&amp;nbsp;&lt;/th&gt;&lt;th&gt;Voice Messaging&lt;/th&gt;&lt;th&gt;Premium Voice Messaging&lt;/th&gt;&lt;th&gt;Enhanced Voice Messaging&lt;/th&gt;&lt;/tr&gt;&lt;/thead&gt; &lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Number of messages&lt;/span&gt;&lt;/td&gt;&lt;td&gt;3 voice messages&lt;/td&gt;&lt;td&gt;35 voice messages&lt;/td&gt;&lt;td&gt;35 voice messages&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Length of messages&lt;/span&gt;&lt;/td&gt;&lt;td&gt;3 minutes each&lt;/td&gt;&lt;td&gt;5 minutes each&lt;/td&gt;&lt;td&gt;5 minutes each&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Storage of new messages -(unheard)&lt;/span&gt;&lt;/td&gt;&lt;td&gt;3 days&lt;/td&gt;&lt;td&gt;10 days&lt;/td&gt;&lt;td&gt;10 days&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Storage of saved messages&lt;/span&gt;&lt;/td&gt;&lt;td&gt;3 days&lt;/td&gt;&lt;td&gt;10 days&lt;/td&gt;&lt;td&gt;10 days&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Personal greeting&lt;/span&gt;&lt;/td&gt;&lt;td&gt;A 60 second voice signature&lt;/td&gt;&lt;td&gt;A 3 minute personal greeting or a 60 second voice signature&lt;/td&gt;&lt;td&gt;A 3 minute personal greeting or a 60 second voice signature&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Special greeting&lt;/span&gt;&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;td&gt;A 3 minute special greeting&lt;/td&gt;&lt;td&gt;A 3 minute special greeting&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Distribution list&lt;/span&gt;&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;td&gt;20 distribution lists of 50 members each&lt;/td&gt;&lt;td&gt;20 distribution lists of 50 members each&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Instant reply&lt;/span&gt;&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;td&gt;Included&lt;/td&gt;&lt;td&gt;Included&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;span class=&quot;txtb&quot;&gt;Text transcription&lt;/span&gt;&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;td&gt;Included&lt;/td&gt;&lt;td&gt;N/A&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;p&gt;Now you can extend your voicemail to six rings from four rings. &lt;a href=&quot;https://www.fido.ca/consumer/contact-us&quot;&gt;Contact us to set-up Voicemail Ring Extension&lt;/a&gt;&amp;nbsp;on your number.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Managing your greeting&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;To modify your personal greeting message:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Press and hold the &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; key on your phone for a few seconds to access your Voice Messaging service.&lt;/li&gt;&lt;li&gt;Enter your access code when prompted.&lt;/li&gt;&lt;li&gt;Press the &lt;strong&gt;&quot;3&quot;&lt;/strong&gt; key to access the customization menu.&lt;/li&gt;&lt;li&gt;Press the &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; key to access the Voice Messaging cuztomization menu.&lt;/li&gt;&lt;li&gt;Press the &lt;strong&gt;&quot;3&quot;&lt;/strong&gt; key again to access the greeting customization menu.&lt;/li&gt;&lt;li&gt;Follow the instructions to delete your current greeting and/or record a new one.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Managing your messages&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer6&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;For assistance in using your Voice Messaging service and navigating within it, consult the following menus and options:&lt;/p&gt;&lt;!-- VoiceMail--&gt;&lt;h4&gt;Voice Messaging&lt;/h4&gt;&lt;ol&gt;&lt;li&gt;&amp;nbsp;&lt;ol&gt;&lt;li&gt;Listen to a voice message&lt;br /&gt;During Playback &lt;dl&gt; &lt;dd&gt;1. Go back 8 seconds&lt;br /&gt; 11. Go to beginning of message&lt;br /&gt; 2. Pause message/ Continue playback&lt;br /&gt; 3. Go forward 8 seconds&lt;br /&gt; 33. Go to end of message&lt;br /&gt; 5. Get message header (time, date and caller's number - if available)&lt;br /&gt; 77. Delete message immediately without hearing the full message&lt;br /&gt; #. Skip to next message (message is saved automatically)&lt;br /&gt; *. End playback and return to main menu&lt;/dd&gt; &lt;/dl&gt; After Playback &lt;dl&gt; &lt;dd&gt;5. Get message header (time, date and caller's number - if available)&lt;br /&gt; 7. Delete message&lt;br /&gt; 9. Save message&lt;/dd&gt; &lt;/dl&gt; &lt;/li&gt;&lt;li&gt;Customize your Voice Messaging service&lt;/li&gt;&lt;/ol&gt;&lt;/li&gt;&lt;/ol&gt; &lt;dl&gt; &lt;dd&gt; &lt;dl&gt; &lt;dd&gt;1. Modify your access code&lt;/dd&gt; &lt;dd&gt;2. Modify your Voice Signature (recording of your name)&lt;/dd&gt; &lt;dd&gt;3. Modify your Greeting Message&lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;/dl&gt; &lt;!-- // Voicemail --&gt; &lt;!-- --&gt;&lt;h4&gt;Premium Voicemail-To-Text&lt;/h4&gt;&lt;ol&gt;&lt;li&gt;&amp;nbsp;&lt;ol&gt;&lt;li&gt;Listen to a voice message&lt;br /&gt;During Playback &lt;dl&gt; &lt;dd&gt;1. Go back 8 seconds&lt;br /&gt; 11. Go to beginning of message&lt;br /&gt; 2. Pause message/ Continue playback&lt;br /&gt; 3. Go forward 8 seconds&lt;br /&gt; 33. Go to end of message&lt;br /&gt; 5. Get message header (time, date and caller's number - if available)&lt;br /&gt; 77. Delete message immediately without hearing the full message&lt;br /&gt; #. Skip to next message (message is saved automatically)&lt;br /&gt; *. End playback and return to main menu&lt;/dd&gt; &lt;/dl&gt; After Playback &lt;dl&gt; &lt;dd&gt;5. Get message header (time, date and caller's number - if available)&lt;br /&gt; 7. Delete message&lt;br /&gt; 9. Save message&lt;/dd&gt; &lt;/dl&gt; &lt;/li&gt;&lt;li&gt;Send a voice message to a Fido number&lt;/li&gt;&lt;li&gt;Modify the Voice Messaging service&lt;/li&gt;&lt;/ol&gt;&lt;/li&gt;&lt;/ol&gt; &lt;dl&gt; &lt;dd&gt;1. Personalize the Voice Messaging service &lt;dl&gt; &lt;dd&gt;1. Modify your acces code&lt;/dd&gt; &lt;dd&gt;2. Modify your voice signature (recording of your name) &lt;dl&gt; &lt;dd&gt;1. Erase and record again&lt;/dd&gt; &lt;dd&gt;2. Save the current voice signature&lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;dd&gt;3. Modify your greeting message &lt;dl&gt; &lt;dd&gt;1. Record new greeting&lt;/dd&gt; &lt;dd&gt;2. Erase current greeting&lt;/dd&gt; &lt;dd&gt;3. Save greeting&lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;dd&gt; &lt;dl&gt;2. Manage distribution lists &lt;dd&gt;1. Modify existing distribution list&lt;/dd&gt; &lt;dd&gt;2. Create a distribution list&lt;/dd&gt; &lt;dd&gt;3. Erase a distribution list&lt;/dd&gt; &lt;/dl&gt; &lt;/dd&gt; &lt;/dl&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Setting the Voice Messaging Retrieval Number (VMR)&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer7&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;If you have a non-Fido phone or if your Voice Messaging settings have been deleted, simply program the following number into the settings of your device in order to retrieve your voice messages:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Voice Messaging Retrieval Number: +1-416-821-6549&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Note: There are no long-distance charges for calling this number on the Fido network while you are in your local calling area (LCA), even if the number is from a different province.&lt;/p&gt;&lt;h4&gt;To set the Voice Messaging Retrieval (VMR) number for iPhone:&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Access your phone keypad&lt;/li&gt;&lt;li&gt;Dial *5005*86*+14168216549# and press Call&lt;/li&gt;&lt;li&gt;The screen will flash briefly indicating the number has been programmed&lt;/li&gt;&lt;li&gt;The above instructions may not work for all models of iPhone&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;To set the Voice Messaging Retrieval (VMR) number for Android&lt;br /&gt; (instructions may vary based on Operating System version):&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Go to Settings &amp;gt; Call Settings &amp;gt; Voicemail Settings &amp;gt; Voicemail Number&lt;/li&gt;&lt;li&gt;Enter +14168216549&lt;/li&gt;&lt;li&gt;Save the settings&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;For all other phones:&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Alternately this number can be programmed either in the voicemail settings or as a quick-dial or contact.&lt;/li&gt;&lt;li&gt;For assistance with a non-Fido phone, please consult the manufacturer of your device.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Using your Voice Messaging while travelling&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer8&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;To access your messages from anywhere in the world simply press and hold the &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; key on your phone.&lt;br /&gt; The following rates apply:&lt;/p&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot;&gt;&lt;thead&gt; &lt;tr&gt;&lt;th&gt;Location&lt;/th&gt;&lt;th&gt;Retrieving your messages&lt;/th&gt;&lt;th&gt;Message deposited in your voicemail&lt;/th&gt;&lt;/tr&gt;&lt;/thead&gt; &lt;tbody&gt;&lt;tr&gt;&lt;td&gt;While on the Fido network in your Local Calling Area&lt;/td&gt;&lt;td&gt;Airtime charges apply.&lt;/td&gt;&lt;td style=&quot;text-align: center;&quot; rowspan=&quot;5&quot;&gt;No charge&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;While on the Fido network outside your Local Calling Area&lt;/td&gt;&lt;td&gt;Airtime and long distance charges apply. &lt;br /&gt; &lt;a href=&quot;/web/content/ldtravelling&quot;&gt;View our rates&lt;/a&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;While roaming on another network in Canada&lt;/td&gt;&lt;td&gt;Airtime and long distance charges apply. &lt;br /&gt; &lt;a href=&quot;/web/content/ldtravelling/can_roaming&quot;&gt;View our rates&lt;/a&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;While in the USA&lt;/td&gt;&lt;td&gt;Airtime and long distance charges apply. &lt;br /&gt; &lt;a href=&quot;/web/content/coverageroaming/roaming_us_rates&quot;&gt;View our U.S. Roaming rates&lt;/a&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;While in an international destination&lt;/td&gt;&lt;td&gt;Airtime and Long Distance charges apply. &lt;br /&gt; &lt;a href=&quot;http://www.fido.ca/web/page/portal/Fido/FidoOptions?forwardTo=internationalRoamingInfo&quot;&gt;View our International Roaming rates&lt;/a&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt; 2017-08-24 18:33:08 EDT how_tos manage_your_calls voice Primary Support 10 Support Voice Messaging | Fido Support EN /consumer/content/postpaid-voice-messaging_EN Voice Messaging | Fido Support manage_your_calls how_tos Support messaging voice 2017-10-24 15:53:36 EDT Voice Messaging | Fido Support Mobile Support Fido messaging monthly <div class="rui-support-resulttypes support-tabs"><ul><li><a href="/consumer/content/prepaid-voice-messaging"> Prepaid </a></li><li class="active"><a> Postpaid </a></li></ul></div><p>&nbsp;</p><p><strong>Voice Messaging:</strong> Allows a person who calls you to record a message when you&rsquo;re unavailable to answer.<br /> <a href="/web/content/manageyourcalls/calldisplay_minivoicemail">How much does it cost?</a></p><p><strong>Premium Voicemail-To-Text:</strong> Allows you to listen to and READ your messages without dialing into your Voice Messaging service. Available for any mobile phone that supports Picture and Video Messaging (MMS).<br /> <a href="/web/content/manageyourcalls/visualvoicemailplus&amp;lang=en&amp;lang=en">How much does it cost?</a>.</p><p><strong> Enhanced Voice Messaging:</strong> Allows a person who calls you to record a message when you&rsquo;re unavailable to answer.<br /><a href="/web/content/manageyourcalls/enhancedvoicemessaging&amp;lang=en">How much does it cost?</a></p><h3>How to use Voice Messaging</h3><div class="faq-container"><div class="faq-question"><h3>First time set-up</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.</p><p>The first time you access your Voice Messaging service, you'll be prompted to create the following:</p><ul><li>Your own personal access code (4 to 5 digits long)</li><li>A personal greeting and a recording of your name (your voice signature) <ul><li>Note: You can&rsquo;t keep the default greeting, and your voice signature can&rsquo;t be deleted once it&rsquo;s recorded.</li></ul></li></ul><p><strong>Having trouble setting up your voicemail?</strong></p><p>If you&rsquo;ve tried setting up your voicemail yourself but it&rsquo;s still not working, we can help. Just <a href="https://www.fido.ca/consumer/contact-us" target="_blank">contact us</a>.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>Resetting or changing your Voice Messaging access code</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><h4>On fido.ca</h4><ul><li><a href="/web/page/portal/Fido/Ecare_voiceMail_land">Reset your Voice Messaging access code</a> by logging into My Account</li></ul><h4>Using our Self-serve menu</h4><ul><li>Alternatively, you can use our self-serve menu by dialling6-1-1 from your Fido phone or by dialling1-888-481-3436 from any other phone: <ul><li>Press <strong>"1"</strong> to use the self-serve menu.</li><li>Press <strong>"3"</strong> to access the services menu.</li><li>Press <strong>"2"</strong> to change your Voice Messaging access code.</li><li>Follow the instructions to create a new Voice Messaging access code.</li></ul></li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Listening to your voice messages</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>From your Fido phone:</p><ul><li>Press and hold the <strong>"1"</strong> key on your phone for a few seconds to access your Voice Messaging service.</li><li>Enter your access code when prompted.</li><li>Follow the instructions to listen to your messages.</li></ul><p>From any other phone:</p><ul><li>Call your own Fido phone number.</li><li>Press the <strong>"#"</strong> key during your greeting message.</li><li>Enter your access code when prompted.</li><li>Follow the instructions to listen to your messages.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Storage capacity and functionality</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer4" class="collapse"><div class="faq-answer"><table class="table-calls-forwarding" border="0"><thead> <tr><th>&nbsp;</th><th>Voice Messaging</th><th>Premium Voice Messaging</th><th>Enhanced Voice Messaging</th></tr></thead> <tbody><tr><td><span class="txtb">Number of messages</span></td><td>3 voice messages</td><td>35 voice messages</td><td>35 voice messages</td></tr><tr><td><span class="txtb">Length of messages</span></td><td>3 minutes each</td><td>5 minutes each</td><td>5 minutes each</td></tr><tr><td><span class="txtb">Storage of new messages -(unheard)</span></td><td>3 days</td><td>10 days</td><td>10 days</td></tr><tr><td><span class="txtb">Storage of saved messages</span></td><td>3 days</td><td>10 days</td><td>10 days</td></tr><tr><td><span class="txtb">Personal greeting</span></td><td>A 60 second voice signature</td><td>A 3 minute personal greeting or a 60 second voice signature</td><td>A 3 minute personal greeting or a 60 second voice signature</td></tr><tr><td><span class="txtb">Special greeting</span></td><td>N/A</td><td>A 3 minute special greeting</td><td>A 3 minute special greeting</td></tr><tr><td><span class="txtb">Distribution list</span></td><td>N/A</td><td>20 distribution lists of 50 members each</td><td>20 distribution lists of 50 members each</td></tr><tr><td><span class="txtb">Instant reply</span></td><td>N/A</td><td>Included</td><td>Included</td></tr><tr><td><span class="txtb">Text transcription</span></td><td>N/A</td><td>Included</td><td>N/A</td></tr></tbody></table><p>Now you can extend your voicemail to six rings from four rings. <a href="https://www.fido.ca/consumer/contact-us">Contact us to set-up Voicemail Ring Extension</a>&nbsp;on your number.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>Managing your greeting</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer5" class="collapse"><div class="faq-answer"><p>To modify your personal greeting message:</p><ul><li>Press and hold the <strong>"1"</strong> key on your phone for a few seconds to access your Voice Messaging service.</li><li>Enter your access code when prompted.</li><li>Press the <strong>"3"</strong> key to access the customization menu.</li><li>Press the <strong>"1"</strong> key to access the Voice Messaging cuztomization menu.</li><li>Press the <strong>"3"</strong> key again to access the greeting customization menu.</li><li>Follow the instructions to delete your current greeting and/or record a new one.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Managing your messages</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer6" class="collapse"><div class="faq-answer"><p>For assistance in using your Voice Messaging service and navigating within it, consult the following menus and options:</p><!-- VoiceMail--><h4>Voice Messaging</h4><ol><li>&nbsp;<ol><li>Listen to a voice message<br />During Playback <dl> <dd>1. Go back 8 seconds<br /> 11. Go to beginning of message<br /> 2. Pause message/ Continue playback<br /> 3. Go forward 8 seconds<br /> 33. Go to end of message<br /> 5. Get message header (time, date and caller's number - if available)<br /> 77. Delete message immediately without hearing the full message<br /> #. Skip to next message (message is saved automatically)<br /> *. End playback and return to main menu</dd> </dl> After Playback <dl> <dd>5. Get message header (time, date and caller's number - if available)<br /> 7. Delete message<br /> 9. Save message</dd> </dl> </li><li>Customize your Voice Messaging service</li></ol></li></ol> <dl> <dd> <dl> <dd>1. Modify your access code</dd> <dd>2. Modify your Voice Signature (recording of your name)</dd> <dd>3. Modify your Greeting Message</dd> </dl> </dd> </dl> <!-- // Voicemail --> <!-- --><h4>Premium Voicemail-To-Text</h4><ol><li>&nbsp;<ol><li>Listen to a voice message<br />During Playback <dl> <dd>1. Go back 8 seconds<br /> 11. Go to beginning of message<br /> 2. Pause message/ Continue playback<br /> 3. Go forward 8 seconds<br /> 33. Go to end of message<br /> 5. Get message header (time, date and caller's number - if available)<br /> 77. Delete message immediately without hearing the full message<br /> #. Skip to next message (message is saved automatically)<br /> *. End playback and return to main menu</dd> </dl> After Playback <dl> <dd>5. Get message header (time, date and caller's number - if available)<br /> 7. Delete message<br /> 9. Save message</dd> </dl> </li><li>Send a voice message to a Fido number</li><li>Modify the Voice Messaging service</li></ol></li></ol> <dl> <dd>1. Personalize the Voice Messaging service <dl> <dd>1. Modify your acces code</dd> <dd>2. Modify your voice signature (recording of your name) <dl> <dd>1. Erase and record again</dd> <dd>2. Save the current voice signature</dd> </dl> </dd> <dd>3. Modify your greeting message <dl> <dd>1. Record new greeting</dd> <dd>2. Erase current greeting</dd> <dd>3. Save greeting</dd> </dl> </dd> </dl> </dd> <dd> <dl>2. Manage distribution lists <dd>1. Modify existing distribution list</dd> <dd>2. Create a distribution list</dd> <dd>3. Erase a distribution list</dd> </dl> </dd> </dl></div></div></div><div class="faq-container"><div class="faq-question"><h3>Setting the Voice Messaging Retrieval Number (VMR)</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer7" class="collapse"><div class="faq-answer"><p>If you have a non-Fido phone or if your Voice Messaging settings have been deleted, simply program the following number into the settings of your device in order to retrieve your voice messages:</p><ul><li>Voice Messaging Retrieval Number: +1-416-821-6549</li></ul><p>Note: There are no long-distance charges for calling this number on the Fido network while you are in your local calling area (LCA), even if the number is from a different province.</p><h4>To set the Voice Messaging Retrieval (VMR) number for iPhone:</h4><ul><li>Access your phone keypad</li><li>Dial *5005*86*+14168216549# and press Call</li><li>The screen will flash briefly indicating the number has been programmed</li><li>The above instructions may not work for all models of iPhone</li></ul><h4>To set the Voice Messaging Retrieval (VMR) number for Android<br /> (instructions may vary based on Operating System version):</h4><ul><li>Go to Settings &gt; Call Settings &gt; Voicemail Settings &gt; Voicemail Number</li><li>Enter +14168216549</li><li>Save the settings</li></ul><h4>For all other phones:</h4><ul><li>Alternately this number can be programmed either in the voicemail settings or as a quick-dial or contact.</li><li>For assistance with a non-Fido phone, please consult the manufacturer of your device.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Using your Voice Messaging while travelling</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer8" class="collapse"><div class="faq-answer"><p>To access your messages from anywhere in the world simply press and hold the <strong>"1"</strong> key on your phone.<br /> The following rates apply:</p><table class="table-calls-forwarding" border="0"><thead> <tr><th>Location</th><th>Retrieving your messages</th><th>Message deposited in your voicemail</th></tr></thead> <tbody><tr><td>While on the Fido network in your Local Calling Area</td><td>Airtime charges apply.</td><td style="text-align: center;" rowspan="5">No charge</td></tr><tr><td>While on the Fido network outside your Local Calling Area</td><td>Airtime and long distance charges apply. <br /> <a href="/web/content/ldtravelling">View our rates</a></td></tr><tr><td>While roaming on another network in Canada</td><td>Airtime and long distance charges apply. <br /> <a href="/web/content/ldtravelling/can_roaming">View our rates</a></td></tr><tr><td>While in the USA</td><td>Airtime and long distance charges apply. <br /> <a href="/web/content/coverageroaming/roaming_us_rates">View our U.S. Roaming rates</a></td></tr><tr><td>While in an international destination</td><td>Airtime and Long Distance charges apply. <br /> <a href="http://www.fido.ca/web/page/portal/Fido/FidoOptions?forwardTo=internationalRoamingInfo">View our International Roaming rates</a></td></tr></tbody></table></div></div></div> manage_your_calls messaging monthly voice Voice Messaging: Allows a person who calls you to record a message when you&rsquo;re unavailable to answer. AB BC MB NB NL NS NT NU ON PE QC SK YT Voice Messaging | Fido Support Support /consumer/content/postpaid-voice-messaging Mobile consumer /consumer/content/postpaid-voice-messaging_EN regular manage_your_calls Mobile Support voice messaging voice Voice Messaging | Fido Support messaging voice regular /consumer/content/postpaid-voice-messaging_EN /_/R-%2Fconsumer%2Fcontent%2Fspotify_EN /pages/support /Fido 0 Spotify Premium regular 257 Spotify Premium | Fido Support &lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What is Spotify Premium&lt;sup&gt;&amp;reg;&lt;/sup&gt;?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;&lt;strong&gt;Spotify&amp;reg; Premium&lt;/strong&gt; is a paid subscription service currently priced at $9.99 per month.&lt;/p&gt;&lt;p&gt;It gives you all the music you&amp;rsquo;ll ever need, and premium features:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Play millions of songs on your phone, tablet or desktop computer instantly and ad free.&lt;/li&gt;&lt;li&gt;Search, play and skip &lt;strong&gt;any song&lt;/strong&gt; in the Spotify catalogue.&lt;/li&gt;&lt;li&gt;Take your tunes offline and keep your music with you wherever you are.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How do I activate my 6 months of FREE Spotify Premium?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;If you&amp;rsquo;re a &lt;strong&gt;Fido Pulse&lt;sub&gt;TM&lt;/sub&gt;&lt;/strong&gt; plan customer who&amp;rsquo;s never subscribed to Spotify Premium before, you&amp;rsquo;re eligible to enjoy the first 6 months of a Spotify Premium subscription for free.&lt;/p&gt;&lt;h3&gt;Follow the activation steps below to subscribe to Spotify Premium and activate your free 6 months:&lt;/h3&gt;&lt;p&gt;&lt;strong&gt;Activation steps for Fido Pulse plans opened &lt;em&gt;on or after&lt;/em&gt; October 25, 2017:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Within 48 hours of activating your Fido Pulse plan you&amp;rsquo;ll get a text message from us welcoming you to enjoy 6 months of free access to Spotify Premium. The link in the welcome message contains an embedded Spotify promo code:&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Tap on the link to go to the Spotify website where you can redeem your code and activate your Spotify Premium account.&lt;/li&gt;&lt;li&gt;If necessary, sign up for a Spotify account, or sign in to an existing account.&lt;/li&gt;&lt;li&gt;Your 6 months of free Spotify Premium access begins once you&amp;rsquo;ve successfully completed the activation steps.&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;Keep in mind, as part of activating your 6 months of free access to Spotify Premium, you&amp;rsquo;ll be asked to register a payment method.&lt;/p&gt;&lt;p&gt;If you signed up for a Fido Pulse plan and within 48 hours you didn&amp;rsquo;t receive a text link from us for 6 months of free Spotify Premium, or in case you accidentally deleted that message, you can get a copy of the link any time in &lt;a href=&quot;https://www.fido.ca/pages/#/login?m=login&quot; target=&quot;_blank&quot;&gt;My Account on Fido.ca&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Activation steps for Fido Pulse plans opened &lt;em&gt;prior to&lt;/em&gt; October 25, 2017:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Keep in mind that your 6 months of free Spotify Premium access started when you first activated an eligible Fido Pulse plan.&lt;/p&gt;&lt;p&gt;Within 48 hours of activating your Fido Pulse plan you would have received a text message or email from us welcoming you to enjoy 6 months of free access to Spotify Premium. To continue, follow the link in that text message or go to &lt;a href=&quot;https://www.fidohub.ca&quot; target=&quot;_blank&quot;&gt;fidohub.ca&lt;/a&gt;:&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Enter your phone number and select &lt;strong&gt;Get Code.&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;We&amp;rsquo;ll text you the code.&lt;/li&gt;&lt;li&gt;Enter it on &lt;a href=&quot;https://www.fidohub.ca&quot; target=&quot;_blank&quot;&gt;fidohub.ca&lt;/a&gt;.&lt;/li&gt;&lt;li&gt;Then tap on &lt;strong&gt;LOG IN TO SPOTIFY&lt;/strong&gt; (it will appear after the code has been entered successfully).&lt;/li&gt;&lt;li&gt;If necessary, sign up for a Spotify account or sign in to an existing account.&lt;/li&gt;&lt;/ol&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;h3&gt;FAQ answers for customers who activated their Fido Pulse plans &lt;em&gt;on or after&lt;/em&gt; October 25, 2017:&lt;/h3&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Why does Spotify need my credit card information?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;During the activation process you&amp;rsquo;ll be asked to provide your credit card information. No charges will be billed until the 6 months is up. When your promotional offer has expired, Spotify will charge your payment method $9.99 per month. To cancel your paid subscription, visit &lt;a href=&quot;https://www.Spotify.com&quot; target=&quot;_blank&quot;&gt;Spotify.com&lt;/a&gt;.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How will I know when my 6 months of free access to Spotify Premium is over?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Unfortunately, we can&amp;rsquo;t remind you when your 6 months of free access to Spotify Premium has expired. Therefore, we suggest that you schedule your own reminder if you don&amp;rsquo;t want the service to continue so you that you can cancel through &lt;a href=&quot;https://www.Spotify.com&quot; target=&quot;_blank&quot;&gt;Spotify.com&lt;/a&gt; before you&amp;rsquo;re charged.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Residents of Qu&amp;eacute;bec only:&lt;/strong&gt; If you reside in Qu&amp;eacute;bec, you&amp;rsquo;ll automatically revert to the free version of Spotify at the end of the 6-month promotion.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;If I change price plans or cancel my service with Fido, do I lose my 6 months of Spotify Premium?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Nope! You will continue to enjoy Spotify Premium in all of its glory until your 6 months has expired.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;h3&gt;FAQ answers for customers who activated their Fido Pulse plans &lt;em&gt;prior to&lt;/em&gt; October 25, 2017:&lt;/h3&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What happens after the 6-month promotional period?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer6&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;We will remind you by text message when your promotional period is about to expire. If you don&amp;rsquo;t opt out through &lt;a href=&quot;https://www.fidohub.ca&quot; target=&quot;_blank&quot;&gt;fidohub.ca&lt;/a&gt; before month 7, you&amp;rsquo;ll be billed $9.99 on your Fido bill.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Residents of Qu&amp;eacute;bec only:&lt;/strong&gt; If you reside in Qu&amp;eacute;bec, you&amp;rsquo;ll automatically revert to the free version of Spotify at the end of the 6-month promotion.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;If I change price plans or cancel my service with Fido, do I lose my 6 months of Spotify Premium?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer7&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;If you change to a non-Pulse plan or cancel your line with Fido, you&amp;rsquo;ll be switched to the free version of Spotify (i.e. limited functions and ad-supported).&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;h3&gt;What else should I know about the offer and Spotify Premium?&lt;/h3&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;I subscribed to Spotify Premium in the past. Why doesn&amp;rsquo;t my Spotify username qualify for the offer?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer8&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;This offer only works with Spotify usernames that haven&amp;rsquo;t previously subscribed to Spotify.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Where do I download the Spotify app?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer9&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Android users: &lt;a href=&quot;https://play.google.com/store/apps/details?id=com.spotify.music&amp;amp;hl=en&quot; target=&quot;_blank&quot;&gt;Download Spotify&lt;/a&gt; from the Google Play store.&lt;/p&gt;&lt;p&gt;iPhone users: &lt;a href=&quot;https://itunes.apple.com/ca/app/spotify-music/id324684580?mt=8&quot; target=&quot;_blank&quot;&gt;Download Spotify&lt;/a&gt; from the App Store.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Can I use Spotify Premium on devices other than my phone?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer10&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Absolutely! In addition to your phone, you can listen to Spotify on your tablet, computer. Additionally, you can stream Spotify on some smart TVs and other media devices with Spotify Connect, AirPlay, Chromecast, Bluetooth, and other streaming technologies. How awesome is that? Check out &lt;a href=&quot;https://www.Spotifygear.com&quot; target=&quot;_blank&quot;&gt;Spotifygear.com&lt;/a&gt; for a full list of compatible devices.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Does streaming music through the Spotify Premium app use my plan&amp;rsquo;s data?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer11&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;When you&amp;rsquo;re not on Wi-Fi, streaming music does use your plan&amp;rsquo;s data. An hour of streaming uses about 60MB of data; that&amp;rsquo;s 1MB per minute, or 17 hours of music per GB of data.&lt;/p&gt;&lt;p&gt;Keep in mind, with a Fido Pulse plan you get 5 extra hours of data per month for free with &lt;strong&gt;Data Bytes&lt;sub&gt;TM&lt;/sub&gt;&lt;/strong&gt; &amp;mdash;and streaming Spotify Premium is a great way to use some of or even all of those free hours of data!&lt;/p&gt;&lt;p&gt;Find out more at &lt;a href=&quot;https://www.fido.ca/databytes&quot; target=&quot;_blank&quot;&gt;fido.ca/databytes&lt;/a&gt;.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 11 end --&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Thinking of switching to a Pulse plan? &lt;a href=&quot;/consumer/content/pulse-plan&quot;&gt;Click here&lt;/a&gt; to learn more&lt;/p&gt;&lt;p&gt;Looking for a DAILY VICE? &lt;a href=&quot;http://www.fido.ca/consumer/content/viceland&quot;&gt;Click here&lt;/a&gt; to learn more&lt;/p&gt; 2017-08-24 18:33:11 EDT music faqs Spotify Premium Primary Support 10 Support Spotify Premium | Fido Support EN /consumer/content/spotify_EN Spotify Premium | Fido Support faqs Support music spotify Spotify Premium 2017-10-30 14:04:39 EDT Spotify Premium | Fido Support Mobile Support Fido spotify <div class="faq-container"><div class="faq-question"><h3>What is Spotify Premium<sup>&reg;</sup>?</h3></div><div id="answer1" class="collapse"><div class="faq-answer"><p><strong>Spotify&reg; Premium</strong> is a paid subscription service currently priced at $9.99 per month.</p><p>It gives you all the music you&rsquo;ll ever need, and premium features:</p><ul><li>Play millions of songs on your phone, tablet or desktop computer instantly and ad free.</li><li>Search, play and skip <strong>any song</strong> in the Spotify catalogue.</li><li>Take your tunes offline and keep your music with you wherever you are.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>How do I activate my 6 months of FREE Spotify Premium?</h3></div><div id="answer2" class="collapse"><div class="faq-answer"><p>If you&rsquo;re a <strong>Fido Pulse<sub>TM</sub></strong> plan customer who&rsquo;s never subscribed to Spotify Premium before, you&rsquo;re eligible to enjoy the first 6 months of a Spotify Premium subscription for free.</p><h3>Follow the activation steps below to subscribe to Spotify Premium and activate your free 6 months:</h3><p><strong>Activation steps for Fido Pulse plans opened <em>on or after</em> October 25, 2017:</strong></p><p>Within 48 hours of activating your Fido Pulse plan you&rsquo;ll get a text message from us welcoming you to enjoy 6 months of free access to Spotify Premium. The link in the welcome message contains an embedded Spotify promo code:</p><ol><li>Tap on the link to go to the Spotify website where you can redeem your code and activate your Spotify Premium account.</li><li>If necessary, sign up for a Spotify account, or sign in to an existing account.</li><li>Your 6 months of free Spotify Premium access begins once you&rsquo;ve successfully completed the activation steps.</li></ol><p>Keep in mind, as part of activating your 6 months of free access to Spotify Premium, you&rsquo;ll be asked to register a payment method.</p><p>If you signed up for a Fido Pulse plan and within 48 hours you didn&rsquo;t receive a text link from us for 6 months of free Spotify Premium, or in case you accidentally deleted that message, you can get a copy of the link any time in <a href="https://www.fido.ca/pages/#/login?m=login" target="_blank">My Account on Fido.ca</a>.</p><p><strong>Activation steps for Fido Pulse plans opened <em>prior to</em> October 25, 2017:</strong></p><p>Keep in mind that your 6 months of free Spotify Premium access started when you first activated an eligible Fido Pulse plan.</p><p>Within 48 hours of activating your Fido Pulse plan you would have received a text message or email from us welcoming you to enjoy 6 months of free access to Spotify Premium. To continue, follow the link in that text message or go to <a href="https://www.fidohub.ca" target="_blank">fidohub.ca</a>:</p><ol><li>Enter your phone number and select <strong>Get Code.</strong></li><li>We&rsquo;ll text you the code.</li><li>Enter it on <a href="https://www.fidohub.ca" target="_blank">fidohub.ca</a>.</li><li>Then tap on <strong>LOG IN TO SPOTIFY</strong> (it will appear after the code has been entered successfully).</li><li>If necessary, sign up for a Spotify account or sign in to an existing account.</li></ol></div></div></div><p>&nbsp;</p><h3>FAQ answers for customers who activated their Fido Pulse plans <em>on or after</em> October 25, 2017:</h3><div class="faq-container"><div class="faq-question"><h3>Why does Spotify need my credit card information?</h3></div><div id="answer3" class="collapse"><div class="faq-answer"><p>During the activation process you&rsquo;ll be asked to provide your credit card information. No charges will be billed until the 6 months is up. When your promotional offer has expired, Spotify will charge your payment method $9.99 per month. To cancel your paid subscription, visit <a href="https://www.Spotify.com" target="_blank">Spotify.com</a>.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>How will I know when my 6 months of free access to Spotify Premium is over?</h3></div><div id="answer4" class="collapse"><div class="faq-answer"><p>Unfortunately, we can&rsquo;t remind you when your 6 months of free access to Spotify Premium has expired. Therefore, we suggest that you schedule your own reminder if you don&rsquo;t want the service to continue so you that you can cancel through <a href="https://www.Spotify.com" target="_blank">Spotify.com</a> before you&rsquo;re charged.</p><p><strong>Residents of Qu&eacute;bec only:</strong> If you reside in Qu&eacute;bec, you&rsquo;ll automatically revert to the free version of Spotify at the end of the 6-month promotion.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>If I change price plans or cancel my service with Fido, do I lose my 6 months of Spotify Premium?</h3></div><div id="answer5" class="collapse"><div class="faq-answer"><p>Nope! You will continue to enjoy Spotify Premium in all of its glory until your 6 months has expired.</p></div></div></div><p>&nbsp;</p><h3>FAQ answers for customers who activated their Fido Pulse plans <em>prior to</em> October 25, 2017:</h3><div class="faq-container"><div class="faq-question"><h3>What happens after the 6-month promotional period?</h3></div><div id="answer6" class="collapse"><div class="faq-answer"><p>We will remind you by text message when your promotional period is about to expire. If you don&rsquo;t opt out through <a href="https://www.fidohub.ca" target="_blank">fidohub.ca</a> before month 7, you&rsquo;ll be billed $9.99 on your Fido bill.</p><p><strong>Residents of Qu&eacute;bec only:</strong> If you reside in Qu&eacute;bec, you&rsquo;ll automatically revert to the free version of Spotify at the end of the 6-month promotion.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>If I change price plans or cancel my service with Fido, do I lose my 6 months of Spotify Premium?</h3></div><div id="answer7" class="collapse"><div class="faq-answer"><p>If you change to a non-Pulse plan or cancel your line with Fido, you&rsquo;ll be switched to the free version of Spotify (i.e. limited functions and ad-supported).</p></div></div></div><p>&nbsp;</p><h3>What else should I know about the offer and Spotify Premium?</h3><div class="faq-container"><div class="faq-question"><h3>I subscribed to Spotify Premium in the past. Why doesn&rsquo;t my Spotify username qualify for the offer?</h3></div><div id="answer8" class="collapse"><div class="faq-answer"><p>This offer only works with Spotify usernames that haven&rsquo;t previously subscribed to Spotify.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>Where do I download the Spotify app?</h3></div><div id="answer9" class="collapse"><div class="faq-answer"><p>Android users: <a href="https://play.google.com/store/apps/details?id=com.spotify.music&amp;hl=en" target="_blank">Download Spotify</a> from the Google Play store.</p><p>iPhone users: <a href="https://itunes.apple.com/ca/app/spotify-music/id324684580?mt=8" target="_blank">Download Spotify</a> from the App Store.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>Can I use Spotify Premium on devices other than my phone?</h3></div><div id="answer10" class="collapse"><div class="faq-answer"><p>Absolutely! In addition to your phone, you can listen to Spotify on your tablet, computer. Additionally, you can stream Spotify on some smart TVs and other media devices with Spotify Connect, AirPlay, Chromecast, Bluetooth, and other streaming technologies. How awesome is that? Check out <a href="https://www.Spotifygear.com" target="_blank">Spotifygear.com</a> for a full list of compatible devices.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>Does streaming music through the Spotify Premium app use my plan&rsquo;s data?</h3></div><div id="answer11" class="collapse"><div class="faq-answer"><p>When you&rsquo;re not on Wi-Fi, streaming music does use your plan&rsquo;s data. An hour of streaming uses about 60MB of data; that&rsquo;s 1MB per minute, or 17 hours of music per GB of data.</p><p>Keep in mind, with a Fido Pulse plan you get 5 extra hours of data per month for free with <strong>Data Bytes<sub>TM</sub></strong> &mdash;and streaming Spotify Premium is a great way to use some of or even all of those free hours of data!</p><p>Find out more at <a href="https://www.fido.ca/databytes" target="_blank">fido.ca/databytes</a>.</p></div></div></div><!-- faq 11 end --><p>&nbsp;</p><p>Thinking of switching to a Pulse plan? <a href="/consumer/content/pulse-plan">Click here</a> to learn more</p><p>Looking for a DAILY VICE? <a href="http://www.fido.ca/consumer/content/viceland">Click here</a> to learn more</p> music spotify Spotify Premium Spotify Premium gives you all the music you&rsquo;ll ever need. Play the songs you love instantly on your phone, without ads. You can even take your tunes offline, so your music is always with you. AB BC MB NB NL NS NT NU ON PE QC SK YT Spotify Premium | Fido Support Support Spotify Premium /consumer/content/spotify Mobile consumer regular /consumer/content/spotify_EN Mobile Spotify Premium Support InstallationAndSetUp Optimization Spotify Premium music spotify Spotify Premium | Fido Support LifeCycleStage music spotify Spotify Premium regular /consumer/content/spotify_EN /_/R-%2Fconsumer%2Fcontent%2Fpartial-prorated-charges_EN /pages/support /Fido 0 partial charges regular 811 Understanding prorated usage and partial charges on your Fido Mobile bill | Fido Support &lt;p&gt;&lt;!--&lt;mce:script mce_src=&quot;/cms/v45/js/support-6.js&quot; type=&quot;text/javascript&quot;&gt;&lt;/mce:script&gt;--&gt;&lt;/p&gt;&lt;div&gt;&lt;div&gt;&lt;p&gt;When you change your mobile plan before the end of your billing cycle, you&amp;rsquo;ll see partial charges and prorated usage on your next bill to account for the new plan or services you&amp;rsquo;re now using and the old services you stopped using before your billing cycle ended. Here&amp;rsquo;s what you need to know about partial charges on your bill:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;When you&amp;rsquo;re signed up for a recurring monthly service, you&amp;rsquo;re charged only for the days that you&amp;rsquo;ve subscribed to it. So if you changed your service 2 weeks into your current bill, you&amp;rsquo;ll be charged only for those 2 weeks.&lt;/li&gt;&lt;li&gt;Recurring monthly service charges will show up in the &amp;ldquo;Monthly charges&amp;rdquo; section of your bill, while partial charges for prorated services will be in the &amp;ldquo;About your first bill&amp;rdquo; or &amp;ldquo;Changes since your last bill&amp;rdquo; sections.&lt;/li&gt;&lt;li&gt;Your first Fido bill will have a partial fee for services from the date your service was first activated until the end of your billing cycle, as well as full charges for the coming month.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;div&gt;Check out the following examples for more details.&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Activate an add-on before your next billing cycle&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;You will be charged for the current month (a partial month of service) and for the following month of service (a full month of service). The number of units available until the end of your current billing cycle will also be prorated, and any usage exceeding the available units will generate additional charges.&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span&gt;Example&lt;/span&gt;: Your bill starts on June 1st and ends on June 30th. On June 21st you activate an add-on that costs $6 per month for 120 units of usage. On your next bill, you&amp;rsquo;ll see:&lt;/li&gt;&lt;/ul&gt;&lt;div&gt;&lt;table class=&quot;table&quot; border=&quot;0&quot;&gt;&lt;tbody&gt;&lt;tr&gt;&lt;th&gt;&amp;nbsp; &lt;/th&gt; &lt;th&gt;How much will you be charged?&lt;/th&gt; &lt;th&gt;How many units are available?&lt;/th&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Prorated charge from June 21st to June 30th (10 days)&lt;/td&gt;&lt;td&gt;&lt;img title=&quot;case1&quot; src=&quot;/cms/images/support/prorata_2dollarsCharge.png&quot; alt=&quot;case1&quot; width=&quot;190&quot; height=&quot;90&quot; /&gt;&lt;/td&gt;&lt;td&gt;&lt;img title=&quot;case1&quot; src=&quot;/cms/images/support/prorata_40unitsAvailable.png&quot; alt=&quot;case1&quot; width=&quot;190&quot; height=&quot;90&quot; /&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Full charge for month in advance&lt;/td&gt;&lt;td&gt;6 $ charge&lt;/td&gt;&lt;td&gt;120 units&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Removing an add-on mid-cycle&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;If you remove an add-on before the end of your current bill, we will credit you for the number of days you didn&amp;rsquo;t benefit from the add-on. We do this because all recurring monthly charges are billed one month in advance. It is important to note that the number of units available will also be prorated.&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span&gt;Example:&lt;/span&gt; Your bill starts on June 1st and ends on June 30th. On June 21st (10 days before your bill ends) you remove an add-on that costs $6 per month for 120 units of usage. We will credit you for those 10 days by adjusting your charges and available units using proration. On your next bill you will see: &lt;/li&gt;&lt;/ul&gt;&lt;div&gt;&lt;table class=&quot;table&quot; border=&quot;0&quot;&gt;&lt;tbody&gt;&lt;tr&gt;&lt;th&gt;&amp;nbsp; &lt;/th&gt; &lt;th&gt;My add-on was removed before the end of my bill. How much will be credited back?&lt;/th&gt; &lt;th&gt;Because I am not paying for a full month, how many units will be available?&lt;/th&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Prorated credit from June 21st to June 30th (10 days)&lt;/td&gt;&lt;td&gt;&lt;img title=&quot;case1&quot; src=&quot;/cms/images/support/prorata_2dollarsCredit.png&quot; alt=&quot;case1&quot; width=&quot;190&quot; height=&quot;90&quot; /&gt;&lt;/td&gt;&lt;td&gt;&lt;img title=&quot;case1&quot; src=&quot;/cms/images/support/prorata_80unitsAvailable.png&quot; alt=&quot;case1&quot; width=&quot;190&quot; height=&quot;90&quot; /&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Changing your monthly plan mid-cycle&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;If you wish to avoid prorated charges and units, Fido recommends you make any monthly plan changes for the beginning of your next bill. If you decide to change your plan before the end of your bill, you will receive a &lt;span&gt; partial credit&lt;/span&gt; (for your old monthly plan) and&lt;span&gt; partial charges &lt;/span&gt; (for the new monthly plan) for the number of days during which each monthly price plan will be active. The number of available units will also be adjusted for both monthly price plans.&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span&gt;Example:&lt;/span&gt; Your bill starts on June 1stand ends on June 30th with a $20 monthly plan including 200 units. On June 15th you change your plan for a $30 monthly plan including 300 units. &lt;/li&gt;&lt;/ul&gt;&lt;div&gt;On your next bill you will see:&lt;/div&gt;&lt;div&gt;&lt;table class=&quot;table&quot; border=&quot;0&quot;&gt;&lt;tbody&gt;&lt;tr&gt;&lt;th&gt; &amp;nbsp; &lt;/th&gt; &lt;th&gt;How much will I be charged / credited?&lt;/th&gt; &lt;th&gt;How many units will be available?&lt;/th&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;$20 plan Prorated credit from June 15th to June 30th (15 days)&lt;/td&gt;&lt;td&gt;&lt;img title=&quot;case1&quot; src=&quot;/cms/images/support/prorata_10dollarsCredit.png&quot; alt=&quot;case1&quot; width=&quot;190&quot; height=&quot;90&quot; /&gt;&lt;/td&gt;&lt;td&gt;&lt;img title=&quot;case1&quot; src=&quot;/cms/images/support/prorata_100unitsAvailable.png&quot; alt=&quot;case1&quot; width=&quot;190&quot; height=&quot;90&quot; /&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;$30 plan Prorated charge from June 15th to June 30th (15 days)&lt;/td&gt;&lt;td&gt;&lt;img title=&quot;case1&quot; src=&quot;/cms/images/support/prorata_15dollarsCharge.png&quot; alt=&quot;case1&quot; width=&quot;190&quot; height=&quot;90&quot; /&gt;&lt;/td&gt;&lt;td&gt;&lt;img title=&quot;case1&quot; src=&quot;/cms/images/support/prorata_150unitsAvailable.png&quot; alt=&quot;case1&quot; width=&quot;190&quot; height=&quot;90&quot; /&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Full charge for month in advance&lt;/td&gt;&lt;td&gt;30$ charge&lt;/td&gt;&lt;td&gt;300 units&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container support-seefulldetails&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;See full details&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Changes to your account (e.g., monthly airtime plan, options or identifiers) may not take effect until after your next billing date.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt; 2017-08-24 18:32:54 EDT Activate an add-on faqs partial charges Wireless Primary Support 10 Support Understanding prorated usage and partial charges on your Fido Mobile bill | Fido Support EN /consumer/content/partial-prorated-charges_EN Understanding prorated usage and partial charges on your Fido Mobile bill | Fido Support Wireless faqs Support Activate an add-on partial charges prorated 2017-08-24 18:32:54 EDT Understanding prorated usage and partial charges on your Fido Mobile bill | Fido Support Wireless Billing Support Fido prorated monthly <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p><div><div><p>When you change your mobile plan before the end of your billing cycle, you&rsquo;ll see partial charges and prorated usage on your next bill to account for the new plan or services you&rsquo;re now using and the old services you stopped using before your billing cycle ended. Here&rsquo;s what you need to know about partial charges on your bill:</p><ul><li>When you&rsquo;re signed up for a recurring monthly service, you&rsquo;re charged only for the days that you&rsquo;ve subscribed to it. So if you changed your service 2 weeks into your current bill, you&rsquo;ll be charged only for those 2 weeks.</li><li>Recurring monthly service charges will show up in the &ldquo;Monthly charges&rdquo; section of your bill, while partial charges for prorated services will be in the &ldquo;About your first bill&rdquo; or &ldquo;Changes since your last bill&rdquo; sections.</li><li>Your first Fido bill will have a partial fee for services from the date your service was first activated until the end of your billing cycle, as well as full charges for the coming month.</li></ul></div><div>Check out the following examples for more details.</div></div><div class="faq-container"><div class="faq-question"><h3>Activate an add-on before your next billing cycle</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>You will be charged for the current month (a partial month of service) and for the following month of service (a full month of service). The number of units available until the end of your current billing cycle will also be prorated, and any usage exceeding the available units will generate additional charges.</p><ul><li><span>Example</span>: Your bill starts on June 1st and ends on June 30th. On June 21st you activate an add-on that costs $6 per month for 120 units of usage. On your next bill, you&rsquo;ll see:</li></ul><div><table class="table" border="0"><tbody><tr><th>&nbsp; </th> <th>How much will you be charged?</th> <th>How many units are available?</th></tr><tr><td>Prorated charge from June 21st to June 30th (10 days)</td><td><img title="case1" src="/cms/images/support/prorata_2dollarsCharge.png" alt="case1" width="190" height="90" /></td><td><img title="case1" src="/cms/images/support/prorata_40unitsAvailable.png" alt="case1" width="190" height="90" /></td></tr><tr><td>Full charge for month in advance</td><td>6 $ charge</td><td>120 units</td></tr></tbody></table></div></div></div></div><div class="faq-container"><div class="faq-question"><h3>Removing an add-on mid-cycle</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><p>If you remove an add-on before the end of your current bill, we will credit you for the number of days you didn&rsquo;t benefit from the add-on. We do this because all recurring monthly charges are billed one month in advance. It is important to note that the number of units available will also be prorated.</p><ul><li><span>Example:</span> Your bill starts on June 1st and ends on June 30th. On June 21st (10 days before your bill ends) you remove an add-on that costs $6 per month for 120 units of usage. We will credit you for those 10 days by adjusting your charges and available units using proration. On your next bill you will see: </li></ul><div><table class="table" border="0"><tbody><tr><th>&nbsp; </th> <th>My add-on was removed before the end of my bill. How much will be credited back?</th> <th>Because I am not paying for a full month, how many units will be available?</th></tr><tr><td>Prorated credit from June 21st to June 30th (10 days)</td><td><img title="case1" src="/cms/images/support/prorata_2dollarsCredit.png" alt="case1" width="190" height="90" /></td><td><img title="case1" src="/cms/images/support/prorata_80unitsAvailable.png" alt="case1" width="190" height="90" /></td></tr></tbody></table></div></div></div></div><div class="faq-container"><div class="faq-question"><h3>Changing your monthly plan mid-cycle</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>If you wish to avoid prorated charges and units, Fido recommends you make any monthly plan changes for the beginning of your next bill. If you decide to change your plan before the end of your bill, you will receive a <span> partial credit</span> (for your old monthly plan) and<span> partial charges </span> (for the new monthly plan) for the number of days during which each monthly price plan will be active. The number of available units will also be adjusted for both monthly price plans.</p><ul><li><span>Example:</span> Your bill starts on June 1stand ends on June 30th with a $20 monthly plan including 200 units. On June 15th you change your plan for a $30 monthly plan including 300 units. </li></ul><div>On your next bill you will see:</div><div><table class="table" border="0"><tbody><tr><th> &nbsp; </th> <th>How much will I be charged / credited?</th> <th>How many units will be available?</th></tr><tr><td>$20 plan Prorated credit from June 15th to June 30th (15 days)</td><td><img title="case1" src="/cms/images/support/prorata_10dollarsCredit.png" alt="case1" width="190" height="90" /></td><td><img title="case1" src="/cms/images/support/prorata_100unitsAvailable.png" alt="case1" width="190" height="90" /></td></tr><tr><td>$30 plan Prorated charge from June 15th to June 30th (15 days)</td><td><img title="case1" src="/cms/images/support/prorata_15dollarsCharge.png" alt="case1" width="190" height="90" /></td><td><img title="case1" src="/cms/images/support/prorata_150unitsAvailable.png" alt="case1" width="190" height="90" /></td></tr><tr><td>Full charge for month in advance</td><td>30$ charge</td><td>300 units</td></tr></tbody></table></div></div></div></div><div class="faq-container support-seefulldetails"><div class="faq-question"><h3>See full details</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer4" class="collapse"><div class="faq-answer"><p>Changes to your account (e.g., monthly airtime plan, options or identifiers) may not take effect until after your next billing date.</p></div></div></div> Activate an add-on monthly partial charges prorated Wireless When you subscribe to an add-on or change your monthly price plan before the end of your bill cycle, partial charges and prorated usage may apply. AB BC MB NB NL NS NT NU ON PE QC SK YT Understanding prorated usage and partial charges on your Fido Mobile bill | Fido Support Support /consumer/content/partial-prorated-charges consumer /consumer/content/partial-prorated-charges_EN regular Billing partial charges Support Wireless Activate an add-on partial charges prorated Understanding prorated usage and partial charges on your Fido Mobile bill | Fido Support Activate an add-on partial charges prorated regular /consumer/content/partial-prorated-charges_EN /_/R-%2Fconsumer%2Fcontent%2Finternet-modem-install_EN /pages/support /Fido 0 regular 511 &lt;p&gt;You can get up and running with your new Fido modem and Wi-Fi in just minutes &amp;mdash; check out the one-page &lt;a href=&quot;/cms/fido/pdf/Eclipse_Quick_Start_Guide_BIL.PDF&quot; target=&quot;_blank&quot;&gt;Quick Start Guide&lt;/a&gt;, or follow the easy steps below.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;br /&gt; &lt;a class=&quot;support-iframe&quot; style=&quot;width: 60%;&quot; rel=&quot;https://www.youtube.com/embed/HSt-67n1VJo&quot;&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Install your modem:&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Plug your Fido modem coax cable to a coax wall socket (the connector looks like a circle with a dot in it).&lt;/li&gt;&lt;li&gt;Plug your modem into a power source.&lt;/li&gt;&lt;li&gt;Your modem&amp;rsquo;s indicator lights will blink as it connects. Check that all green and blue lights are lit up before moving onto the next step (this might take a couple minutes).&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;strong&gt;Set up your home Wi-Fi network (Use your smartphone, tablet or computer to get started with Fido Easy Connect):&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Make sure that &lt;a href=&quot;/consumer/content/internet-connect-devices&quot;&gt;your device&amp;rsquo;s Wi-Fi is turned on&lt;/a&gt; (usually through a Settings or Connections option).&lt;/li&gt;&lt;li&gt;Check for available Wi-Fi networks and connect to the one named Fido*****-EasyConnect (the asterisks are just the last digits of the serial number labelled on your modem).&lt;/li&gt;&lt;li&gt;Open a web browser and follow the simple steps on screen to test your modem connection and customize your home Wi-Fi network names and password.&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;br /&gt;Your device will disconnect to finalize the set-up. &lt;br /&gt;&lt;br /&gt;Don&amp;rsquo;t forget, you&amp;rsquo;ll want to update any devices you have set to automatically connect to your old Wi-Fi network names and passwords. &lt;br /&gt;&lt;br /&gt;If you prefer to manually customize your settings instead of using Fido Easy Connect, or if you want to change your password in the future, &lt;a href=&quot;/consumer/content/internet-change-wifi&quot;&gt;check out the steps here&lt;/a&gt;.&lt;/p&gt; Set-up Fido modem and home Wi-Fi network | Fido Support DetailsWirelessGateway Hitron Modem Primary 10 Support /consumer/content/internet-modem-install_EN Hitron Modem how_tos Modem Network set-up Wi-Fi 2017-08-24 18:32:57 EDT Fido AB BC MB NB NL NS NT NU ON PE QC SK YT Support Set-up Fido modem and home Wi-Fi network | Fido Support /consumer/content/internet-modem-install customer /consumer/content/internet-modem-install_EN regular InstallationAndSetUp Set-up Fido modem and home Wi-Fi network | Fido Support LifeCycleStage /consumer/content/internet-modem-install_EN regular Modem 2017-08-24 18:32:57 EDT how_tos Wi-Fi Support Set-up Fido modem and home Wi-Fi network | Fido Support EN Set-up Fido modem and home Wi-Fi network | Fido Support Network Support Set-up Fido modem and home Wi-Fi network | Fido Support Modem Internet Support DetailsWirelessGateway set-up <p>You can get up and running with your new Fido modem and Wi-Fi in just minutes &mdash; check out the one-page <a href="/cms/fido/pdf/Eclipse_Quick_Start_Guide_BIL.PDF" target="_blank">Quick Start Guide</a>, or follow the easy steps below.</p><p>&nbsp;</p><p><br /> <a class="support-iframe" style="width: 60%;" rel="https://www.youtube.com/embed/HSt-67n1VJo"></a></p><p>&nbsp;</p><p><strong>Install your modem:</strong></p><ol><li>Plug your Fido modem coax cable to a coax wall socket (the connector looks like a circle with a dot in it).</li><li>Plug your modem into a power source.</li><li>Your modem&rsquo;s indicator lights will blink as it connects. Check that all green and blue lights are lit up before moving onto the next step (this might take a couple minutes).</li></ol><p><strong>Set up your home Wi-Fi network (Use your smartphone, tablet or computer to get started with Fido Easy Connect):</strong></p><ol><li>Make sure that <a href="/consumer/content/internet-connect-devices">your device&rsquo;s Wi-Fi is turned on</a> (usually through a Settings or Connections option).</li><li>Check for available Wi-Fi networks and connect to the one named Fido*****-EasyConnect (the asterisks are just the last digits of the serial number labelled on your modem).</li><li>Open a web browser and follow the simple steps on screen to test your modem connection and customize your home Wi-Fi network names and password.</li></ol><p><br />Your device will disconnect to finalize the set-up. <br /><br />Don&rsquo;t forget, you&rsquo;ll want to update any devices you have set to automatically connect to your old Wi-Fi network names and passwords. <br /><br />If you prefer to manually customize your settings instead of using Fido Easy Connect, or if you want to change your password in the future, <a href="/consumer/content/internet-change-wifi">check out the steps here</a>.</p> You can get up and running with your new Fido modem and Wi-Fi in just minutes &mdash; check out the one-page Quick Start Guide, or follow the easy steps below. DetailsWirelessGateway Hitron Modem Network set-up Wi-Fi CGN3AMF Internet CGN3AMF DetailsWirelessGateway Hitron Internet Modem Support Modem Network Wi-Fi set-up customer_care Modem Network set-up Wi-Fi CGN3AMF /_/R-%2Fconsumer%2Fcontent%2Finternet-connect-devices_EN /pages/support /Fido 0 regular 354 &lt;p&gt;To connect to Wi-Fi, you&amp;rsquo;ll need to ensure Wi-Fi is turned on and check for available Wi-Fi networks.&lt;br /&gt;&lt;br /&gt;&lt;strong&gt;iOS:&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Tap Settings, then tap Wi-Fi.&lt;/li&gt;&lt;li&gt;Swipe the Wi-Fi setting to the green &lt;strong&gt;&amp;ldquo;&lt;/strong&gt;On&lt;strong&gt;&amp;rdquo;&lt;/strong&gt; position. It&amp;rsquo;ll then automatically look for Wi-Fi networks.&lt;/li&gt;&lt;li&gt;Tap your Wi-Fi network name to connect&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;strong&gt;MAC:&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Click the Wi-Fi menu icon and select Turn Wi-Fi On.&lt;/li&gt;&lt;li&gt;Click the Wi-Fi menu icon, and select your Wi-Fi network name from the list. &lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;strong&gt;Android:&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Open the Settings menu, tap Connections, then tap Wi-Fi.&lt;/li&gt;&lt;li&gt;Swipe the Wi-Fi switch to the &amp;ldquo;On&amp;rdquo; position. It&amp;rsquo;ll then automatically look for Wi-Fi networks.&lt;/li&gt;&lt;li&gt;Connect to your home Wi-Fi network&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;strong&gt;Windows:&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Make sure Wi-Fi is turned on.&lt;/li&gt;&lt;li&gt;Select the Wi-Fi icon in the notification area.&lt;/li&gt;&lt;li&gt;Select your Wi-Fi network name from the list, then &lt;strong&gt;Connect.&lt;/strong&gt;&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;br /&gt;Don&amp;rsquo;t remember your Wi-Fi network name or password? &lt;a title=&quot;click here&quot; href=&quot;/consumer/content/internet-forgot-wifi-password&quot;&gt;Click here&lt;/a&gt; for a reminder.&lt;/p&gt; Connect a device to a Wi-Fi network | Fido Support DetailsWirelessGateway Hitron Modem Wi-Fi Primary 10 Support /consumer/content/internet-connect-devices_EN Hitron Modem how_tos Connect Network Wi-Fi 2017-08-24 18:32:56 EDT Fido AB BC MB NB NL NS NT NU ON PE QC SK YT Support Connect a device to a Wi-Fi network | Fido Support /consumer/content/internet-connect-devices customer /consumer/content/internet-connect-devices_EN regular InstallationAndSetUp LifeCycleStage Connect a device to a Wi-Fi network | Fido Support /consumer/content/internet-connect-devices_EN regular Wi-Fi 2017-08-24 18:32:56 EDT how_tos Network Support Connect a device to a Wi-Fi network | Fido Support EN Connect a device to a Wi-Fi network | Fido Support Support Connect a device to a Wi-Fi network | Fido Support Modem Internet Support DetailsWirelessGateway Connect <p>To connect to Wi-Fi, you&rsquo;ll need to ensure Wi-Fi is turned on and check for available Wi-Fi networks.<br /><br /><strong>iOS:</strong></p><ol><li>Tap Settings, then tap Wi-Fi.</li><li>Swipe the Wi-Fi setting to the green <strong>&ldquo;</strong>On<strong>&rdquo;</strong> position. It&rsquo;ll then automatically look for Wi-Fi networks.</li><li>Tap your Wi-Fi network name to connect</li></ol><p><strong>MAC:</strong></p><ol><li>Click the Wi-Fi menu icon and select Turn Wi-Fi On.</li><li>Click the Wi-Fi menu icon, and select your Wi-Fi network name from the list. </li></ol><p><strong>Android:</strong></p><ol><li>Open the Settings menu, tap Connections, then tap Wi-Fi.</li><li>Swipe the Wi-Fi switch to the &ldquo;On&rdquo; position. It&rsquo;ll then automatically look for Wi-Fi networks.</li><li>Connect to your home Wi-Fi network</li></ol><p><strong>Windows:</strong></p><ol><li>Make sure Wi-Fi is turned on.</li><li>Select the Wi-Fi icon in the notification area.</li><li>Select your Wi-Fi network name from the list, then <strong>Connect.</strong></li></ol><p><br />Don&rsquo;t remember your Wi-Fi network name or password? <a title="click here" href="/consumer/content/internet-forgot-wifi-password">Click here</a> for a reminder.</p> To connect to Wi-Fi, you&rsquo;ll need to ensure Wi-Fi is turned on and check for available Wi-Fi networks. Connect DetailsWirelessGateway Hitron Modem Network Wi-Fi CGN3AMF Internet CGN3AMF DetailsWirelessGateway Hitron Internet Modem Support Wi-Fi Connect Network Wi-Fi customer_care Connect Network Wi-Fi CGN3AMF N=500613643+2484452033 /pages/Fido/support/seeAllResults Navigation State content/Fido/Support Landing/Default Suppport Landing SupportLanding_Footer[0] Main Content Slot true /content/Shared/Footer/Support Landing MainContent 2 contentslot ContentSlot.jsp content/Shared/Footer/Support Landing/TV/Contact Us Footer https://www.rogers.com/web/content/contactus Contact Us mediabanner true content/Shared/Footer/Support Landing/TV/Moving Footer https://www.rogers.com/web/content/contactus Moving mediabanner true page 5 Language_D N 1529478573831 1529478573870 6036 /Language_D/EN /support A503B3EFDA6EFCCAC8A03188E2767121 1 /pages ?N=2484452033&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29 /support /pages /pages/support /Fido

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fido/support/billing-account-management on false false [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (http://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-1625862064] [True-Client-IP] = [54.162.165.158] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=1000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;2098439025;291536855;2;2098439025;291536855;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.162.165.158, 184.26.44.56] [X-dynaTrace-Application] = [Fido.ca] [If-Modified-Since] = [Sun, 18 Mar 2018 03:51:18 GMT] [X-Forwarded-For] = [54.162.165.158, 184.26.44.56] support/billing-account-management %7B%7Burls.search+++%22 on ON 669495E0745810741D07CCD82322FF66 en en 1529478967~id=1b94fef20afcd132f5e1fa82a7694cc6 669495E0745810741D07CCD82322FF66 /web/page/portal/Fido/activation_land /web/content/aboutus /web/content/careers Privacy & Terms /web/content/terms/privacy_policy /consumer/terms/use-of-website-policy#adchoices http://forums.fido.ca/t5/community/categorypage/category-id/EnglishCommunity /web/content/accessibility/relay_services http://www.crtc.gc.ca/eng/info_sht/t15.htm /web/content/sitemap Unsubscribe https://www.fido.ca/consumer/unsubscribe?setLanguage=en <div class="social-media"> <div class="contact-us"> <div class="contact-us-links" id="contact-us-link"> <a href="/web/page/portal/Fido/GCT_ContactUs" atm="footer:Store Locator"> <i class="rui-icon-call"></i> <span class="contact-us-label">Contact Us</span> </a> </div> <div class="contact-us-links" id="find-a-store"> <a href="/web/page/portal/Fido/StoreLocator" atm="footer:Contact Us"> <i class="rui-icon-locator"></i> <span class="contact-us-label">Store Locator</span> </a> </div> </div> <div id="feedback-mobile-holder"></div> <span>Follow:</span> <ul> <li><a href="https://www.facebook.com/fidomobile" aria-label="Follow us on Facebook" class="facebook" target="_blank"><i aria-hidden="true" class="rui-icon-facebook"></i></a></li> <li><a href="https://twitter.com/Fidomobile" aria-label="Follow us on Twitter" class="twitter"><i aria-hidden="true" class="rui-icon-twitter"></i></a></li> <li><a href="https://plus.google.com/+fido/posts" aria-label="Follow us on Google Plus" class="google"><i aria-hidden="true" class="rui-icon-gplus"></i></a></li> <li><a href="https://www.youtube.com/user/fidomobile" aria-label="Follow us on YouTube" class="youtube"><i aria-hidden="true" class="rui-icon-youtube"></i></a></li> <li><a href="https://instagram.com/fidomobile" aria-label="Follow us on Instagram" class="instagram"><i aria-hidden="true" class="rui-icon-instagram"></i></a></li> </ul> </div> <div class="social-media"> <div class="contact-us"> <div class="contact-us-links" id="contact-us-link"> <a href="/web/page/portal/Fido/GCT_ContactUs" atm="footer:Contactez-nous"> <i class="rui-icon-call"></i> <span class="contact-us-label">Contactez-nous</span> </a> </div> <div class="contact-us-links" id="find-a-store"> <a href="/web/page/portal/Fido/StoreLocator" atm="footer:Points de vente"> <i class="rui-icon-locator"></i> <span class="contact-us-label">Points de vente</span> </a> </div> </div> <div id="feedback-mobile-holder"></div> <span>Suivre:</span> <ul> <li><a href="https://www.facebook.com/fidomobile" aria-label="Suivez-nous sur Facebook" class="facebook" target="_blank"><i aria-hidden="true" class="rui-icon-facebook"></i></a></li> <li><a href="https://twitter.com/Fidomobile" aria-label="Suivez-nous sur Twitter" class="twitter"><i aria-hidden="true" class="rui-icon-twitter"></i></a></li> <li><a href="https://plus.google.com/+fido/posts" aria-label="Suivez-nous sur Google Plus" class="google"><i aria-hidden="true" class="rui-icon-gplus"></i></a></li> <li><a href="https://www.youtube.com/user/fidomobile" aria-label="Suivez-nous sur YouTube" class="youtube"><i aria-hidden="true" class="rui-icon-youtube"></i></a></li> <li><a href="https://instagram.com/fidomobile" aria-label="Suivez-nous sur Instagram" class="instagram"><i aria-hidden="true" class="rui-icon-instagram"></i></a></li> </ul> </div> &copy; 1996 - 2018 Fido Solutions &copy; 1996 - 2018 Fido Solutions /cms/fido/css/img/preloader.gif en fr ab bc mb nb nl ns on pe qc sk