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[Cookie] = [dtCookie=D5C4E83D2594749DF14A307E37E2EF6F] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [1264686599] [True-Client-IP] = [54.227.31.145] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;1531005351;202529358;2;1531005351;202529358;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.227.31.145, 23.215.131.71] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.227.31.145, 23.215.131.71] content wireless-network-faq en on D5C4E83D2594749DF14A307E37E2EF6F en /default/main/internet/fido/WORKAREA/common en_US jkshfp31 2018-10-04 15:05:13 true site/support jkshfp31 templatedata/site/support/data/mobile/wireless-network-faq 1538682860 2018-10-04 15:54:52 /default/main/internet/fido/STAGING /default/main/internet/fido wireless-network-faq 1538681924778 2018-10-04 15:54:52 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/wireless-network-faq templatedata/site/support/data/mobile/wireless-network-faq 1 true wireless-network-faq ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile GetStarted customer how_tos 1538679612321 Wireless Networks FAQs | Fido Support Wireless Networks FAQs <h3>Network Investments</h3> <div class="faq-container"> <div class="faq-question"> <h3>I heard Fido is investing it its wireless network, what does that mean for me?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>To ensure the Fido network is keeping up with our customers, we are increasing the capacity of our existing cell towers and building new cell towers across Canada. These investments mean you will benefit from:</p> <ul> <li>An even stronger Fido network that today covers 97% of Canadians.</li> <li>More LTE network connections.</li> <li>Increased VoLTE coverage providing a seamless Wi-Fi Calling experience.</li> </ul> <p>At Fido, we are committed to delivering plans that are easy on your wallet on a network that keeps up with you, anytime.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What is VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>VoLTE (Voice over LTE) is a way to make crisp High Definition voice and video calls that connect in the blink of an eye over the Fido LTE network vs historical 2G or 3G networks. Find out more about VoLTE <a href="https://www.fido.ca/consumer/content/fido-volte">here</a></p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Can all devices benefit from your network investments or will I get a better experience with certain device types?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Your network coverage and quality may improve today in areas where upgrades have taken place or new cell towers have been built. To experience better quality voice and data service, you will need a compatible LTE / VoLTE device. Visit your local Fido store for more information.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Do these investments mean you will be expanding to new places in Canada?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>We are making enhancements to our existing network areas. Today the Fido network covers 97% of Canadians from coast to coast and Fido customers can go even further with Wi-Fi Calling, extended coverage, and abroad with Fido Roam.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Where can I get updates on the network and the investments you are making?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>By using NetworkAid, a tool in the Fido My Account app and available on fido.ca, you can check the real time status of the Fido network for outages and maintenance, provide feedback on your wireless network experience and get updates on network upgrades in your area.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Network investments have happened in my area but I haven&rsquo;t noticed a difference &ndash; why?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Generally reception may be affected by various factors, including network system availability and capacity, your wireless device signal strength, topography and environmental conditions:</p> <ul> <li>Terrain, building and structures, concrete and steel both indoors or underground can impact coverage.</li> <li>The speed you&rsquo;re moving can also impact reception as constant change in position can affect the quality of your signal.</li> </ul> <p>Other factors may include:</p> <ul> <li>Some network investments are laying a foundation and preparing the network for future technologies; you may have an optimal speed experience today with speeds that meet your needs for today&rsquo;s smartphone use and won&rsquo;t see a difference.</li> <li>Some network investments benefit devices with LTE and VoLTE, which your device (i.e. 3G/HSPA) may not have; you can visit your local Fido store to confirm if your device is compatible.</li> <li>Your device may not be performing optimally; visit your local Fido store or use the Fido My Account app / Device Aid to try troubleshooting, or give your feedback using NetworkAid in the Fido My Account mobile app or on fido.ca</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How much of Canada does the Fido wireless network cover?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>The Fido network covers 97% of Canadians. Wi-Fi Calling and extended coverage keep you connected in even more places.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What is Wi-Fi Calling?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p><a href="https://www.fido.ca/consumer/content/wifi-calling">Wi-Fi Calling</a></p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What is EXT?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p><a href="https://www.fido.ca/consumer/content/extended-coverage">Extended Coverage</a></p> </div> </div> </div> wireless network VOLTE Wi-Fi calling coverage wireless network Réseau sans-fil de Fido | Soutien Fido Réseau sans-fil de Fido <h3>Investissements dans le r&eacute;seau</h3> <div class="faq-container"> <div class="faq-question"> <h3>J&rsquo;ai appris que Fido investissait dans son r&eacute;seau sans-fil. Qu&rsquo;est-ce que cela signifie pour moi?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Afin de s&rsquo;assurer que le r&eacute;seau de Fido continue de r&eacute;pondre aux demandes de nos clients, on augmente la capacit&eacute; de nos tours cellulaires actuelles et on en construit de nouvelles partout au pays. Ces investissements signifient que vous b&eacute;n&eacute;ficierez :</p> <ul> <li>d&rsquo;un r&eacute;seau Fido encore plus puissant qui couvre 97 % de la population du Canada;</li> <li>d&rsquo;une connexion &eacute;largie au r&eacute;seau LTE;</li> <li>d&rsquo;une plus grande couverture VoLTE qui offre une exp&eacute;rience fluide pour les Appels Wi-Fi.</li> </ul> <p>Chez Fido, on s&rsquo;engage &agrave; offrir des forfaits adapt&eacute;s &agrave; votre budget avec un r&eacute;seau qui vous suit &agrave; votre rythme, en tout temps.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>En quoi consiste le service VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Le service VoLTE (Voix sur LTE) permet de faire des appels t&eacute;l&eacute;phoniques et vid&eacute;o clairs et en haute d&eacute;finition, qui se connectent en un clin d&rsquo;&oelig;il au r&eacute;seau LTE de Fido plut&ocirc;t qu'aux anciens r&eacute;seaux 2G ou 3G. Apprenez-en plus sur le service VoLTE <a href="https://www.fido.ca/consumer/content/fido-volte">ici</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Est-ce que tous les appareils pourront b&eacute;n&eacute;ficier de ces investissements dans le r&eacute;seau, ou mon exp&eacute;rience sera-t-elle am&eacute;lior&eacute;e pour certains appareils seulement?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>La couverture et la qualit&eacute; de votre r&eacute;seau peuvent s&rsquo;am&eacute;liorer aujourd&rsquo;hui dans les r&eacute;gions o&ugrave; des mises &agrave; niveau ont &eacute;t&eacute; effectu&eacute;es et o&ugrave; de nouvelles tours cellulaires ont &eacute;t&eacute; construites. Pour profiter d&rsquo;un meilleur service de transmission de la voix et des donn&eacute;es, vous aurez besoin d'un appareil compatible avec les fonctions LTE ou VoLTE. Rendez-vous dans votre magasin Fido pour obtenir plus d'informations.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Est-ce que ces investissements signifient que vous allez &eacute;tendre votre couverture &agrave; de nouvelles r&eacute;gions au Canada?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>On apporte des am&eacute;liorations aux zones qui sont desservies actuellement par notre r&eacute;seau. &Agrave; ce jour, le r&eacute;seau de Fido couvre 97 % de la population du Canada d&rsquo;un bout &agrave; l&rsquo;autre du pays, et les clients de Fido peuvent aller encore plus loin gr&acirc;ce aux Appels Wi-Fi et &agrave; la Couverture &eacute;tendue, voire m&ecirc;me &agrave; l&rsquo;&eacute;tranger avec Fido Nomade.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>O&ugrave; puis-je voir les annonces concernant les mises &agrave; jour sur le r&eacute;seau et les investissements que vous effectuez?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>En acc&eacute;dant &agrave; InfoConnexion, un outil compris dans l&rsquo;appli Mon Compte de Fido et offert &eacute;galement sur fido.ca, vous pouvez consulter le statut en temps r&eacute;el du r&eacute;seau de Fido en mati&egrave;re de pannes et de travaux d&rsquo;entretien, faire des commentaires sur votre exp&eacute;rience d&rsquo;utilisation du r&eacute;seau sans-fil et obtenir des nouvelles sur les mises &agrave; niveau du r&eacute;seau dans votre secteur.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Des investissements ont &eacute;t&eacute; r&eacute;alis&eacute;s dans le r&eacute;seau de ma r&eacute;gion, mais je n&rsquo;ai remarqu&eacute; aucune diff&eacute;rence. Pourquoi?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>De fa&ccedil;on g&eacute;n&eacute;rale, plusieurs facteurs peuvent avoir une influence sur la r&eacute;ception, comme la disponibilit&eacute; et la capacit&eacute; du syst&egrave;me r&eacute;seau, la puissance du signal de votre appareil sans fil, la topographie et les conditions environnementales :</p> <ul> <li>La couverture peut &ecirc;tre touch&eacute;e par le terrain, les immeubles et les structures environnantes, dont celles en b&eacute;ton et en acier &agrave; l&rsquo;int&eacute;rieur ou au sous-sol.</li> <li>La vitesse &agrave; laquelle vous vous d&eacute;placez peut &eacute;galement nuire &agrave; la r&eacute;ception, car les changements de position constants peuvent avoir des r&eacute;percussions sur la qualit&eacute; de votre signal.</li> </ul> <p>Voici d&rsquo;autres facteurs possibles :</p> <ul> <li>Certains investissements dans le r&eacute;seau permettent d'&eacute;tablir une base et de pr&eacute;parer le r&eacute;seau pour les technologies de l&rsquo;avenir. Vous pourriez profiter aujourd&rsquo;hui d&rsquo;une vitesse optimale qui r&eacute;pond &agrave; vos besoins actuels concernant l&rsquo;utilisation de votre t&eacute;l&eacute;phone intelligent et ne remarquer aucune diff&eacute;rence.</li> <li>Certains investissements dans le r&eacute;seau favorisent les appareils munis des fonctions LTE et VoLTE, et votre appareil (p. ex., 3G/HSPA) pourrait ne pas en &ecirc;tre dot&eacute;. Vous pouvez vous rendre &agrave; votre magasin Fido pour v&eacute;rifier si votre appareil est compatible.</li> <li>Il est possible que votre appareil ne fonctionne pas de fa&ccedil;on optimale. Rendez-vous &agrave; votre magasin Fido, consultez l&rsquo;appli Mon Compte de Fido ou la fonction ApparAide de votre appareil pour essayer de r&eacute;soudre le probl&egrave;me, ou encore envoyez vos commentaires au moyen d&rsquo;InfoConnexion dans l&rsquo;appli mobile Mon Compte de Fido ou sur fido.ca.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Quelle proportion du Canada est couverte par le r&eacute;seau sans-fil de Fido?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Le r&eacute;seau de Fido couvre 97 % de la population du Canada. Le service Appels Wi-Fi et la Couverture &eacute;tendue vous permettent de garder le contact dans encore plus d&rsquo;endroits.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Qu&rsquo;est-ce que le service Appels Wi-Fi?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p><a href="https://www.fido.ca/consumer/content/wifi-calling">Appels Wi-Fi</a></p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Que signifie EXT?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p><a href="https://www.fido.ca/consumer/content/extended-coverage">La Couverture &Eacute;tendue</a></p> </div> </div> </div> réseau sans-fil VoLTE appels Wi-Fi réseau sans-fil 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Wireless Networks FAQs

Network Investments

I heard Fido is investing it its wireless network, what does that mean for me?

To ensure the Fido network is keeping up with our customers, we are increasing the capacity of our existing cell towers and building new cell towers across Canada. These investments mean you will benefit from:

  • An even stronger Fido network that today covers 97% of Canadians.
  • More LTE network connections.
  • Increased VoLTE coverage providing a seamless Wi-Fi Calling experience.

At Fido, we are committed to delivering plans that are easy on your wallet on a network that keeps up with you, anytime.

What is VoLTE?

VoLTE (Voice over LTE) is a way to make crisp High Definition voice and video calls that connect in the blink of an eye over the Fido LTE network vs historical 2G or 3G networks. Find out more about VoLTE here

Can all devices benefit from your network investments or will I get a better experience with certain device types?

Your network coverage and quality may improve today in areas where upgrades have taken place or new cell towers have been built. To experience better quality voice and data service, you will need a compatible LTE / VoLTE device. Visit your local Fido store for more information.

Do these investments mean you will be expanding to new places in Canada?

We are making enhancements to our existing network areas. Today the Fido network covers 97% of Canadians from coast to coast and Fido customers can go even further with Wi-Fi Calling, extended coverage, and abroad with Fido Roam.

Where can I get updates on the network and the investments you are making?

By using NetworkAid, a tool in the Fido My Account app and available on fido.ca, you can check the real time status of the Fido network for outages and maintenance, provide feedback on your wireless network experience and get updates on network upgrades in your area.

Network investments have happened in my area but I haven’t noticed a difference – why?

Generally reception may be affected by various factors, including network system availability and capacity, your wireless device signal strength, topography and environmental conditions:

  • Terrain, building and structures, concrete and steel both indoors or underground can impact coverage.
  • The speed you’re moving can also impact reception as constant change in position can affect the quality of your signal.

Other factors may include:

  • Some network investments are laying a foundation and preparing the network for future technologies; you may have an optimal speed experience today with speeds that meet your needs for today’s smartphone use and won’t see a difference.
  • Some network investments benefit devices with LTE and VoLTE, which your device (i.e. 3G/HSPA) may not have; you can visit your local Fido store to confirm if your device is compatible.
  • Your device may not be performing optimally; visit your local Fido store or use the Fido My Account app / Device Aid to try troubleshooting, or give your feedback using NetworkAid in the Fido My Account mobile app or on fido.ca

How much of Canada does the Fido wireless network cover?

The Fido network covers 97% of Canadians. Wi-Fi Calling and extended coverage keep you connected in even more places.

What is Wi-Fi Calling?

What is EXT?

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