fido/content on false false [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-1642475075] [True-Client-IP] = [54.80.96.153] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-57474773;407838591;2;-57474773;407838591;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.80.96.153, 23.219.93.117] [X-dynaTrace-Application] = [Fido.ca] [If-Modified-Since] = [Wed, 20 Jun 2018 07:14:53 UTC] [X-Forwarded-For] = [54.80.96.153, 23.219.93.117] content wifi-calling MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions support getcurious_faq Store Locator storelocator easyloginriverpage fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-1642475075] [True-Client-IP] = [54.80.96.153] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-57474773;407838591;2;-57474773;407838591;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.80.96.153, 23.219.93.117] [X-dynaTrace-Application] = [Fido.ca] [If-Modified-Since] = [Wed, 20 Jun 2018 07:14:53 UTC] [X-Forwarded-For] = [54.80.96.153, 23.219.93.117] content wifi-calling on /default/main/internet/fido/WORKAREA/common en_US j8tv0x65 2017-11-06 16:20:44 true site/support j8tv0x65 templatedata/site/support/data/mobile/wifi-calling 1516222787 2018-01-17 16:00:31 /default/main/internet/fido/STAGING /default/main/internet/fido wifi-calling 1515526289745 2018-01-17 16:00:31 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/wifi-calling templatedata/site/support/data/mobile/wifi-calling 1 true wifi-calling ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile CoverageTravel customer faqs NetworkCoverage 1446140567353 WiFi Calling | How to use WiFi Calling | Fido Wi-Fi Calling lets you use your phone in all the ways you’re used to, in more places. Wi-Fi Calling <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>What is Wi-Fi Calling?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Wi-Fi Calling lets you use your phone in all the ways you're used to, in more places. You can make and receive calls, plus send and receive messages or over Wi-Fi. It's perfect for when you have no bars or a weak signal &amp;emdash; meaning you can still keep in touch from basements, cottages or wherever else you feel disconnected!</p> </div> </div> </div> <!-- faq 1 end --><!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Do I need a specific device or plan to use Wi-Fi Calling?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Yes. Here's what you'll need to use Wi-Fi Calling:</p> <ol> <li>A Fido voice and LTE data plan with a monthly bill. Prepaid customers can't use Wi-Fi Calling.</li> <li>An LTE SIM installed in your device.</li> <li>A compatible Fido device, such as: <ul> <li>iPhone 5c, 5s, 6, 6 Plus, 6s, 6s Plus, SE, 7, 7 Plus, 8, or 8 Plus with iOS9 (or later) installed.</li> <li>LG G4 with Android software version 6.0 (or later), LG G5 with Android software version 6.0.1 (or later), LG G6, V30, or Xpower2 with Android software version 7.0 (or later) installed.</li> <li>Samsung Galaxy S6, S6 edge, S7, S7 edge, S8, S8+, Note 8, or A5 with Android software version 6.0.1 (or later) installed.</li> <li>Google Pixel 2, Pixel 2 XL with Android software version 8.0.1 (or later) installed.</li> </ul> </li> </ol> <p>Remember to update your carrier settings when prompted at the end of an OS installation.</p> <p>If you have these things, make sure your device's Wi-Fi Calling feature is switched on so you can make calls and send messages over Wi-Fi.</p> <p>Your compatible device must have been purchased from Fido. If you have a non-Fido iPhone and no conflicting services, Wi-Fi Calling <em>may</em> work, but we can&rsquo;t ensure that the feature will work properly on your device.</p> <p>If you have a non-Fido Android device (e.g., you did not buy your device from Fido), Wi-Fi Calling will not work.</p> </div> </div> </div> <!-- faq 2 end --><!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>How do I turn on Wi-Fi Calling on my iPhone?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer3" class="collapse"> <div class="faq-answer"><ol> <li>Go to Settings and select &ldquo;Phone&rdquo;.</li> <li>Select Wi-Fi Calling.</li> <li>Toggle Wi-Fi Calling to ON.</li> <li>Follow the instructions on your screen if it's the first time you're hooking it up.</li> <li>The status bar will display &ldquo;Fido Wi-Fi&rdquo; when Wi-Fi Calling is ready to use.</li> </ol></div> </div> </div> <!-- faq 3 end --><!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>How do I enable Wi-Fi Calling on my LG device?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer4" class="collapse"> <div class="faq-answer"><ol> <li>Select the <img src="/cms/fido/images/support/mobile/LG1_EN_fido.png" alt="phone" /> on your phone&rsquo;s main screen.</li> <br /> <li>Select the <img src="/cms/fido/images/support/mobile/LG2_EN_fido.png" alt="more" /> in the top-right corner.</li> <br /> <li>Select &ldquo;Call settings&rdquo;.<br /><img src="/cms/fido/images/support/mobile/LG3_EN_fido.png" alt="call settings" /> </li> <br /> <li><strong>If you&rsquo;re already registered for Wi-Fi Calling,</strong> move the Wi-Fi Calling toggle switch to the ON position, and you&rsquo;re done! The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.<br /><img src="/cms/fido/images/support/mobile/LG4_EN_fido.png" alt="Wi-Fi calling Enabled" /> <p><strong>Or, if it&rsquo;s your first time enabling Wi-Fi Calling,</strong> click on Wi-Fi Calling. This will bring you to the Wi-Fi Calling page, where you can follow the remaining steps:<br /><img src="/cms/fido/images/support/mobile/LG4a_EN_fido.png" alt="Wi-Fi Calling" /></p> </li> <br /> <li>Click on the link to register for Wi-Fi Calling.<br /><img src="/cms/fido/images/support/mobile/LG5_EN_fido.png" alt="" /></li> <br /> <li>Enter your phone number and select &ldquo;Get Verification Code&rdquo;. You&rsquo;ll then receive a text message with your verification code.<br /><img src="/cms/fido/images/support/mobile/LG6_EN_fido.png" alt="" /></li> <br /> <li>Enter your verification code and press &ldquo;Submit&rdquo;.<br /><img src="/cms/fido/images/support/mobile/LG7_EN_fido.png" alt="" /> </li> <br /> <li>Accept the Terms and Conditions.<br /><img src="/cms/fido/images/support/mobile/LG8_EN_fido.png" alt="" /></li> <br /> <li>Enter your emergency address and press &ldquo;Continue&rdquo;.<br /><img src="/cms/fido/images/support/mobile/LG9_EN_fido.png" alt="" /> </li> <br /> <li>The portal will now display two versions of your emergency address: One version shows your address exactly as you just entered it, and the other is a Canada Post-recommended version of your address. Select the version you want to use (we recommend using Canada Post&rsquo;s version). Once your address is verified, you&rsquo;ll receive a text message confirming that your registration is complete.<br /><img src="/cms/fido/images/support/mobile/LG10_EN_fido.png" alt="" /></li> <br /> <li>Go back to &ldquo;Call settings&rdquo; and then toggle the Wi-Fi Calling switch to the ON position, and you&rsquo;re done! The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.<br /><img src="/cms/fido/images/support/mobile/LG11_EN_fido.png" alt="" /></li> </ol></div> </div> </div> <!-- faq 4 end --><!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>How do I enable Wi-Fi Calling on my Samsung device?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer5" class="collapse"> <div class="faq-answer"><ol> <li>Select the <strong>Phone</strong> <img src="/cms/fido/images/support/mobile/Samsung1_EN-Fido.png" alt="Phone" /> icon on your phone&rsquo;s main screen.</li> <li>Select <strong>More</strong> in the top-right corner.<br /> <img src="/cms/fido/images/support/mobile/Samsung2_EN_Fido.png" alt="More" /><!--<br--> </li> <li>Select <strong>Settings</strong>.<br /> <img src="/cms/fido/images/support/mobile/Samsung3_EN_Fido.png" alt="Phone" /></li> <br /> <li>Select <strong>Wi-Fi Calling</strong> on the resulting screen.<br /> <img src="/cms/fido/images/support/mobile/Samsung4_EN_Fido.png" alt="Wi-Fi Calling" /></li> <br /> <li>Select the link below the Wi-Fi Calling toggle switch to register for Wi-Fi Calling.<br /> <img src="/cms/fido/images/support/mobile/Samsung5_EN_Fido.png" alt="The link is labelled 'Click here to register for Wi-Fi Calling or to update your existing Emergency Address' " /> <ul> <li>If you are connected to Wi-Fi, we need to verify your phone number through the following steps: <ul> <li>Enter your phone number and select <strong>Get Verification Code</strong> to receive a text message with your verification code.<br /> <img src="/cms/fido/images/support/mobile/Samsung6_EN_Fido.png" alt="" /></li> <li>Input the verification code and press <strong>Submit</strong>.<br /> <img src="/cms/fido/images/support/mobile/Samsung7_EN_Fido.png" alt="" /></li> </ul> </li> </ul> </li> <li>Accept the Terms and Conditions after you submit your verification code. <br /> <img src="/cms/fido/images/support/mobile/Samsung8_EN_Fido.png" alt="" /></li> <br /> <li>Enter your emergency address and press <strong>Continue</strong>. <br /> <img src="/cms/fido/images/support/mobile/Samsung9_EN_Fido.png" alt="" /></li> <br /> <li>The portal will now display two versions of your emergency address: One version shows your address exactly as you just entered it, and the other is a Canada Post-recommended version of your address. Select the version you want to use (we recommend using Canada Post&rsquo;s version). Once your address is verified, you&rsquo;ll receive a text message confirming that your registration is complete. <br /> <img src="/cms/fido/images/support/mobile/Samsung10_EN_Fido.png" alt="" /></li> <br /> <li>Connect to your local Wi-Fi network, go back to your phone&rsquo;s settings, select <strong>Phone</strong>, select <strong>More</strong>, select <strong>Settings</strong> and then toggle the Wi-Fi Calling switch to the ON position. The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.<br /> <img src="/cms/fido/images/support/mobile/Samsung11_EN_Fido.png" alt="" /></li> </ol> <p>After this, you&rsquo;re all set to go. All of your calls and texts will go over Wi-Fi when you are connected to a Wi-Fi network.</p> </div> </div> </div> <!-- faq 5 end --><!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>What kind of Wi-Fi connection do I need to use Wi-Fi Calling?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Whether you're at home or at your local coffee shop, you need to be connected to a public or private Wi-Fi network to use Wi-Fi Calling. Some Wi-Fi connections may block ports, and this could interfere with Wi-Fi Calling. There's a minimum download and upload speed needed for making and receiving calls. While using the feature, you'll be using data on your Wi-Fi connection. For example, a one-hour voice call will use about 75 MB of data.</p> </div> </div> </div> <!-- faq 6 end --><!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>Does Wi-Fi Calling use data from my wireless plan?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Nope. Wi-Fi Calling does not use up data from your wireless data plan. When you make a call over Wi-Fi, you will be consuming data over the Wi-Fi connection. However, internet service charges and overage rates might apply, depending on your Internet provider.</p> </div> </div> </div> <!-- faq 7 end --><!-- faq 8 start --> <div class="faq-container"> <div class="faq-question"> <h3>How is Wi-Fi Calling rated while in Canada?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>When in Canada, all incoming and outgoing messages and calls that are to or from a Canadian number will be taken from your voice minutes and messaging limits included in your monthly plan. No long distance charges will apply. Sweet, right?</p> <p>If you go over your plan's limit, you'll have to pay overage fees or some extra Pay-Per-Use fees. All outgoing messages and calls to non-Canadian numbers will be charged based on the rates in your plan or current Pay-Per-Use wireless rates.</p> <p>Heads-up: You may get charged for long distance and/or international messages if your VPN, DNS or internet provider is set to a country outside Canada.</p> </div> </div> </div> <!-- faq 8 end --><!-- faq 9 start --> <div class="faq-container"> <div class="faq-question"> <h3>Can I use Wi-Fi Calling if I&rsquo;m travelling outside of Canada?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>Yes you can. Certain charges may apply, though. Here are the details:</p> <p>If you're travelling outside of Canada and using Wi-Fi Calling, all the messages and calls you receive (from anywhere in the world) will be taken from your plan's voice minutes and messaging limits. Same goes for all messages and calls you make or send to a Canadian number. In either case, you won&rsquo;t incur long distance or roaming charges.</p> <p>If you're travelling outside of Canada and using Wi-Fi Calling, all outgoing messages and calls to a non-Canadian number will count the same way as they do on a mobile network. Roaming and long distance charges depend on your roaming situation (e.g., whether you have <strong>Fido Roam</strong><sub>TM</sub>, a Travel Pack or use roaming Pay-Per-Use rates).</p> <p><strong>Fido Roam:</strong> If you have Fido Roam, outgoing Wi-Fi Calling messages and calls to a non-Canadian number will incur the Fido Roam daily charge. If you've already incurred this charge, then all outgoing Wi-Fi Calling calls and messages made or sent within the 24-hour period will be deducted from the Fido Roam allocation.</p> <p><strong>Travel Pack:</strong> If you have a Travel Pack or other roaming add-on, all outgoing Wi-Fi Calling messages and calls to a non-Canadian number will count as minutes or messages included in your Travel Pack or roaming add-on. If you go over your Travel Pack or roaming add-on's limit, you'll be charged the associated overage rates.</p> <p><strong>Pay-Per-Use rates:</strong> If you don&rsquo;t have Fido Roam and didn't get a Travel Pack or roaming add-on, your outgoing Wi-Fi Calling messages and calls to a non-Canadian number will be charged based on standard roaming Pay-Per-Use rates.</p> </div> </div> </div> <!-- faq 9 end --><!-- faq 10 start --> <div class="faq-container"> <div class="faq-question"> <h3>When will my device use Wi-Fi Calling versus the mobile network?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>In most cases, when you have access to both the mobile network and a strong-enough Wi-Fi signal, your device automatically defaults to using Wi-Fi Calling. This applies when you are within Canada and when you are roaming outside of Canada.</p> <p>For iPhones with iOS 9.1 or later, your device automatically defaults to using Wi-Fi Calling when you have access to both the mobile network and a strong-enough Wi-Fi signal. However, if you have an older version of iOS, your device automatically defaults to using the mobile network when in Canada, and Wi-Fi Calling when roaming outside of Canada.</p> <p>For Android phones, your device automatically defaults to using Wi-Fi Calling when you have access to both the mobile network and a strong-enough Wi-Fi signal. However, you can change the settings on your device to switch the default setting to the mobile network.</p> </div> </div> </div> <!-- faq 10 end --><!-- faq 11 start --> <div class="faq-container"> <div class="faq-question"> <h3>How do I switch between the Wi-Fi network and the mobile network during a call?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>In most cases, when you move between Wi-Fi Calling and the mobile network, your call will drop. To ensure your call does not drop, you should remain in your Wi-Fi or mobile network&rsquo;s range for the duration of the call. However, if you have an Apple <a href="http://www.fido.ca/consumer/content/fido-volte" target="_blank">VoLTE</a>-enabled device, or an Android <a href="http://www.fido.ca/consumer/content/fido-volte" target="_blank">VoLTE</a>-enabled device with the Wi-Fi Calling-preferred setting on, and you are moving between Wi-Fi Calling and our LTE network, your call should not drop. Visit fido.ca/coverage to see where you are covered by our mobile network.</p> </div> </div> </div> <!-- faq 11 end --><!-- faq 12 start --> <div class="faq-container"> <div class="faq-question"> <h3>Do location-based calls work with Wi-Fi Calling?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>Some calls that are location-based, such as 3-1-1 (City services), 5-1-1 (traffic reporting) and 8-1-1 (health services), can get mixed-up when you&rsquo;re using Wi-Fi Calling from outside your phone's local calling area. Your phone will assume that you're making a call from within your phone's local calling area. This means that when you reach service centres, you'll get info related to your local calling area, even though you&rsquo;re not actually there.</p> </div> </div> </div> <!-- faq 12 end --><!-- faq 13 start --> <div class="faq-container"> <div class="faq-question"> <h3>Can I still use my existing wireless service features with Wi-Fi Calling?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer13" class="collapse"> <div class="faq-answer"> <p>If you have any of the following features or services, you won't be able to use to Wi-Fi Calling:</p> <ul> <li>Data blocking</li> <li>Teletypewriter</li> <li>UMA Hotspot</li> </ul> <p>To hook up Wi-Fi Calling, you'll need to remove these features or services from your account.</p> </div> </div> </div> <!-- faq 13 end --><!-- faq 14 start --> <div class="faq-container"> <div class="faq-question"> <h3>Can I make an emergency Wi-Fi call to 9-1-1 while travelling within Canada and the U.S.?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer14" class="collapse"> <div class="faq-answer"> <p>Yes, although we recommend making emergency calls over a mobile network.</p> <p>If you plan on using Wi-Fi Calling while travelling in Canada or the U.S., be sure to update your emergency address (to wherever you&rsquo;re most likely to be as you travel) in your phone's settings. Your emergency address is the one that will be given to the emergency services if you call 9-1-1.</p> </div> </div> </div> <!-- faq 14 end --><!-- faq 15 start --> <div class="faq-container"> <div class="faq-question"> <h3>What happens if I try to make an emergency Wi-Fi call while outside of Canada and the U.S.?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer15" class="collapse"> <div class="faq-answer"> <p>Calls made to emergency services while using Wi-Fi Calling outside of Canada and the U.S. will not be supported. We recommend making emergency calls over a mobile network.</p> </div> </div> </div> <!-- faq 15 end --><!-- faq 16 start --> <div class="faq-container"> <div class="faq-question"> <h3>What if I am having trouble activating the Wi-Fi Calling feature on my device?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer16" class="collapse"> <div class="faq-answer"> <p>If you have trouble activating the Wi-Fi Calling feature, contact us using any of the options listed at <a href="http://www.fido.ca/contactus" target="_blank">fido.ca/contactus</a>.</p> </div> </div> </div> <!-- faq 16 end --><!-- faq 17 start --> <div class="faq-container"> <div class="faq-question"> <h3>How can I activate VoLTE on my iPhone 6s, 6s Plus or 7?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer17" class="collapse"> <div class="faq-answer"> <p>If you have already activated Wi-Fi Calling, then you&rsquo;ll need to go to your settings and turn Wi-Fi Calling off and then on again to activate VoLTE services on your device.</p> <p>If you haven't activated Wi-Fi Calling yet, and you want to activate VoLTE, follow these steps:</p> <ol> <li>Go to <strong>Settings</strong> and select <strong>Phone</strong>.</li> <li>Toggle Wi-Fi Calling to ON. If it&rsquo;s the first time you&rsquo;re hooking it up, follow the instructions on your screen.</li> </ol> <p>Remember to make sure you are using the latest version of iOS before activating VoLTE on your device.</p> </div> </div> </div> <!-- faq 17 end --><!-- faq 18 start --> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>Terms and Conditions</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer18" class="collapse"> <div class="faq-answer"> <p><a href="http://www.fido.ca/web/content/terms/wificalling_terms" target="_blank">Wi-Fi Calling Terms &amp; Conditions </a></p> </div> </div> </div> <!-- faq 18 end --> Wi-Fi Calling Wi-Fi wireless Wi-Fi Appels Wi-Fi FAQ | Fido.ca Grâce au service Appels Wi-Fi, vous pouvez utiliser votre téléphone comme vous le faites habituellement, mais à plus d’endroits. Appels Wi-Fi FAQ <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Qu&rsquo;est-ce que le service Appels Wi-Fi?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Gr&acirc;ce au service Appels Wi-Fi, vous pouvez utiliser votre t&eacute;l&eacute;phone comme vous le faites habituellement, mais &agrave; plus d&rsquo;endroits. Vous pouvez faire et recevoir des appels, ainsi qu&rsquo;envoyer et recevoir des messages par Wi-Fi. C&rsquo;est parfait lorsque vous n&rsquo;avez aucune barre ou que le signal est faible. Vous pouvez donc garder le contact quand vous &ecirc;tes dans un sous-sol, au chalet ou &agrave; n&rsquo;importe quel endroit o&ugrave; vous vous sentez d&eacute;connect&eacute;!</p> </div> </div> </div> <!-- faq 1 end --><!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Ai-je besoin d&rsquo;un appareil ou d&rsquo;un forfait pr&eacute;cis pour utiliser le service Appels Wi-Fi?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Oui. Voici ce dont vous aurez besoin pour utiliser le service Appels Wi-Fi :</p> <ol> <li>Un forfait Voix et donn&eacute;es LTE de Fido avec facture mensuelle. Les clients du service pr&eacute;pay&eacute; ne peuvent pas utiliser le service Appels Wi-Fi.</li> <li>Une carte SIM LTE install&eacute;e dans votre appareil.</li> <li>Un appareil de Fido compatible, tel notamment : <ul> <li>iPhone 5c, 5s, 6, 6 Plus, 6s, 6s Plus, SE, 7, 7 Plus, 8 ou 8 Plus dot&eacute; d&rsquo;iOS 9 ou d&rsquo;une version plus r&eacute;cente.</li> <li>LG G4 dot&eacute; du logiciel Android, version 6.0 ou ult&eacute;rieure, LG G5 dot&eacute; d&rsquo;Android 6.0.1 ou d&rsquo;une version ult&eacute;rieure, LG G6, V30 ou Xpower2 dot&eacute; d&rsquo;Android 7.0 ou d&rsquo;une version ult&eacute;rieure.</li> <li>Samsung&nbsp;Galaxy S6, S6 edge, S7, S7 edge, S8, S8+, Note 8 ou A5 dot&eacute; d&rsquo;Android 6.0.1 ou d&rsquo;une version ult&eacute;rieure.</li> <li>Google Pixel 2 ou Pixel 2 XL dot&eacute; d&rsquo;Android 8.0.1 ou d&rsquo;une version ult&eacute;rieure.</li> </ul> </li> </ol> <p>N&rsquo;oubliez pas de mettre &agrave; jour les param&egrave;tres de l&rsquo;op&eacute;rateur lorsqu&rsquo;on vous le demande &agrave; la fin de l&rsquo;installation du syst&egrave;me d&rsquo;exploitation.</p> <p>Si vous avez tout cela, assurez-vous que la fonction d&rsquo;appels Wi-Fi de votre appareil est activ&eacute;e pour que vous puissiez faire des appels et envoyer des messages par Wi-Fi.</p> <p>Votre appareil compatible doit avoir &eacute;t&eacute; achet&eacute; chez Fido. Si vous avez un appareil iPhone qui n&rsquo;a pas &eacute;t&eacute; achet&eacute; chez Fido et qu&rsquo;aucun service n&rsquo;entre en conflit, le service Appels Wi-Fi <em>pourrait</em> fonctionner, mais nous ne pouvons pas garantir qu&rsquo;il fonctionnera correctement sur votre appareil.</p> <p>Si vous poss&eacute;dez un appareil Android qui ne vient pas de chez Fido (qui n&rsquo;a pas &eacute;t&eacute; achet&eacute; chez Fido, par exemple) le service Appels Wi-Fi ne fonctionnera pas.</p> </div> </div> </div> <!-- faq 2 end --><!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je activer le service Appels Wi-Fi sur mon iPhone?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>L&rsquo;activation de cette fonction se fait dans les r&eacute;glages de votre t&eacute;l&eacute;phone. Voici comment...</p> <p>Pour les appareils iPhone :</p> <ol> <li>Allez &agrave; R&eacute;glages et s&eacute;lectionnez T&eacute;l&eacute;phone.</li> <li>S&eacute;lectionnez Appels Wi-Fi.</li> <li>Activez la fonction Appels Wi-Fi.</li> <li>Suivez les instructions &agrave; l&rsquo;&eacute;cran si c&rsquo;est la premi&egrave;re fois que vous activez cette fonction.</li> <li>La barre d&rsquo;&eacute;tat affichera &laquo; Fido Wi-Fi &raquo; lorsque le service Appels Wi-Fi sera pr&ecirc;t &agrave; &ecirc;tre utilis&eacute;.</li> </ol></div> </div> </div> <!-- faq 3 end --><!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je activer le service Appels Wi-Fi sur mon appareil LG?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"><ol> <li>&nbsp; <ol> <li>&Agrave; l&rsquo;&eacute;cran principal, s&eacute;lectionnez <img src="/cms/fido/images/support/mobile/LG1_FR_fido.png" alt=" l&rsquo;ic&ocirc;ne de t&eacute;l&eacute;phone" />.</li> </ol> </li> </ol> <br /> <ol> <li>&nbsp; <ol> <li>Dans le coin sup&eacute;rieur droit, s&eacute;lectionnez<br /><img src="/cms/fido/images/support/mobile/LG2_FR_fido.png" alt=" l&rsquo;ic&ocirc;ne Plus" />.</li> </ol> </li> </ol> <br /> <ol> <li>&nbsp; <ol> <li>S&eacute;lectionnez les param&egrave;tres d&rsquo;appel.<br /><img src="/cms/fido/images/support/mobile/LG3_FR_fido.png" alt="" /></li> </ol> </li> </ol> <br /> <ol> <li>&nbsp; <ol> <li><strong>Si vous &ecirc;tes d&eacute;j&agrave; inscrit au service Appels Wi-Fi,</strong> activez la fonction Appels Wi-Fi et le tour est jou&eacute;! La barre d&rsquo;&eacute;tat affichera l&rsquo;ic&ocirc;ne d&rsquo;appels Wi-Fi lorsque les appels Wi-Fi seront pr&ecirc;ts &agrave; &ecirc;tre utilis&eacute;s.<br /><img src="/cms/fido/images/support/mobile/LG4_FR_fido.png" alt="" /> <p><strong>Autrement, si vous activez la fonction Appels Wi-Fi pour la premi&egrave;re fois,</strong> cliquez sur Appels Wi-Fi. La page Appels Wi-Fi s&rsquo;affichera et vous pourrez suivre les autres &eacute;tapes :<br /><img src="/cms/fido/images/support/mobile/LG4a_FR_fido.png" alt="" /></p> </li> <li>Cliquez sur le lien pour vous inscrire aux Appels Wi Fi.<br /><img src="/cms/fido/images/support/mobile/LG5_FR_fido.png" alt="" /></li> </ol> </li> </ol> <br /> <ol> <li>&nbsp; <ol> <li>Saisissez votre num&eacute;ro de t&eacute;l&eacute;phone et s&eacute;lectionnez Obtenir un code de v&eacute;rification. Vous recevrez ensuite un message texte contenant votre code de v&eacute;rification.<br /><img src="/cms/fido/images/support/mobile/LG6_FR_fido.png" alt="" /></li> </ol> </li> </ol> <br /> <ol> <li>&nbsp; <ol> <li>Entrez votre code de v&eacute;rification et touchez Soumettre.<br /><img src="/cms/fido/images/support/mobile/LG7_FR_fido.png" alt="" /></li> </ol> </li> </ol> <br /> <ol> <li>&nbsp; <ol> <li>Acceptez les modalit&eacute;s.<br /><img src="/cms/fido/images/support/mobile/LG8_FR_fido.png" alt="" /></li> </ol> </li> </ol> <br /> <ol> <li>&nbsp; <ol> <li>Saisissez votre adresse d&rsquo;urgence et cliquez sur Continuer.<br /><img src="/cms/fido/images/support/mobile/LG9_FR_fido.png" alt="" /></li> </ol> </li> </ol> <br /> <ol> <li>&nbsp; <ol> <li>Le portail affichera deux versions de votre adresse d&rsquo;urgence : l&rsquo;une selon votre fa&ccedil;on de l&rsquo;inscrire; l&rsquo;autre selon la fa&ccedil;on de l'inscrire recommand&eacute;e par Postes Canada. S&eacute;lectionnez la version que vous souhaitez utiliser (nous vous sugg&eacute;rons d&rsquo;opter pour celle de Postes Canada). Lorsqu&rsquo;elle sera valid&eacute;e, vous recevrez un message texte confirmant votre inscription.<br /><img src="/cms/fido/images/support/mobile/LG10_FR_fido.png" alt="" /></li> </ol> </li> </ol> <br /> <ol> <li>Retournez aux param&egrave;tres d&rsquo;appel et activez la fonction Appels Wi-Fi&hellip; C&rsquo;est tout! La barre d&rsquo;&eacute;tat affichera l&rsquo;ic&ocirc;ne d&rsquo;appels Wi-Fi lorsque les appels Wi-Fi seront pr&ecirc;ts &agrave; &ecirc;tre utilis&eacute;s.<br /><img src="/cms/fido/images/support/mobile/LG11_FR_fido.png" alt="" /></li> </ol></div> </div> </div> <!-- faq 4 end --><!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je activer le service Appels Wi-Fi sur mon appareil Samsung?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"><ol> <li>&nbsp; <ol> <li>&Agrave; l&rsquo;&eacute;cran principal, s&eacute;lectionnez l&rsquo;ic&ocirc;ne de t&eacute;l&eacute;phone <img src="/cms/fido/images/support/mobile/Samsung1_FR_Fido.png" alt="" />.</li> </ol> </li> </ol> <br /> <ol> <li>&nbsp; <ol> <li>Dans le coin sup&eacute;rieur droit, s&eacute;lectionnez.<br /> <img src="/cms/fido/images/support/mobile/Samsung2_FR_Fido.png" alt="" /></li> </ol> </li> </ol> <br /> <ol> <li>&nbsp; <ol> <li>S&eacute;lectionnez <strong>R&eacute;glages</strong>.<br /> <img src="/cms/fido/images/support/mobile/Samsung3_FR_Fido.png" alt="" /></li> </ol> </li> </ol> <br /> <ol> <li>&nbsp; <ol> <li>S&eacute;lectionnez les <strong>appels Wi-Fi</strong> &agrave; l&rsquo;&eacute;cran.<br /> <img src="/cms/fido/images/support/mobile/Samsung4_FR_Fido.png" alt="" /></li> </ol> </li> </ol> <br /> <ol> <li>&nbsp; <ol> <li>S&eacute;lectionnez le lien sous l&rsquo;interrupteur &agrave; bascule Appels Wi-Fi pour activer les appels Wi-Fi.<br /> <img src="/cms/fido/images/support/mobile/Samsung5_FR_Fido.png" alt="" /> <ul> <li>Si vous &ecirc;tes connect&eacute; au r&eacute;seau Wi-Fi, nous devons v&eacute;rifier votre num&eacute;ro de t&eacute;l&eacute;phone. Suivez les &eacute;tapes ci-dessous : <ul> <li>Entrez votre num&eacute;ro et s&eacute;lectionnez <strong>Obtenir un code de v&eacute;rification</strong> pour recevoir un message texte comprenant votre code de v&eacute;rification.<br /> <img src="/cms/fido/images/support/mobile/Samsung6_FR_Fido.png" alt="" /></li> <li>Saisissez le code de v&eacute;rification et appuyez sur <strong>Soumettre</strong>.<br /> <img src="/cms/fido/images/support/mobile/Samsung7_FR_Fido.png" alt="" /></li> </ul> </li> </ul> </li> <li>Acceptez les modalit&eacute;s de service apr&egrave;s avoir soumis votre code de v&eacute;rification. <br /> <img src="/cms/fido/images/support/mobile/Samsung8_FR_Fido.png" alt="" /></li> </ol> </li> </ol> <br /> <ol> <li>&nbsp; <ol> <li>Saisissez votre adresse d&rsquo;urgence et cliquez sur <strong>Continuer</strong>. <br /> <img src="/cms/fido/images/support/mobile/Samsung9_FR_Fido.png" alt="" /></li> <li>Le portail affichera deux versions de votre adresse d&rsquo;urgence : l&rsquo;une selon votre fa&ccedil;on de l&rsquo;inscrire; l&rsquo;autre selon la fa&ccedil;on de l'inscrire recommand&eacute;e par Postes Canada. S&eacute;lectionnez la version que vous souhaitez utiliser (nous vous sugg&eacute;rons d&rsquo;opter pour celle de Postes Canada). Lorsqu&rsquo;elle sera valid&eacute;e, vous recevrez un message texte confirmant votre inscription. <br /> <img src="/cms/fido/images/support/mobile/Samsung10_FR_Fido.png" alt="" /></li> </ol> </li> </ol> <br /> <ol> <li>Connectez-vous &agrave; votre r&eacute;seau Wi-Fi local, revenez aux param&egrave;tres de votre t&eacute;l&eacute;phone, s&eacute;lectionnez <strong>T&eacute;l&eacute;phone,</strong> s&eacute;lectionnez <strong>Plus</strong> et <strong>Param&egrave;tres</strong>, puis faites glisser l&rsquo;interrupteur &agrave; bascule des appels Wi-Fi pour activer la fonction. La barre d&rsquo;&eacute;tat affichera l&rsquo;ic&ocirc;ne d&rsquo;appels Wi-Fi lorsque les appels Wi-Fi seront pr&ecirc;ts &agrave; &ecirc;tre utilis&eacute;s.<br /> <img src="/cms/fido/images/support/mobile/Samsung11_FR_Fido.png" alt="" /></li> </ol> <p>&nbsp;</p> <p>Vous &ecirc;tes maintenant fin pr&ecirc;t. Tous vos appels et messages texte seront transmis par Wi-Fi lorsque vous serez connect&eacute; &agrave; un r&eacute;seau Wi-Fi.</p> </div> </div> </div> <!-- faq 5 end --><!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>De quel type de connexion Wi-Fi ai-je besoin pour utiliser le service Appels Wi-Fi?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Que vous soyez &agrave; la maison ou au caf&eacute; du coin, vous devez &ecirc;tre branch&eacute; sur un r&eacute;seau Wi-Fi public ou priv&eacute; pour utiliser le service Appels Wi-Fi. Certaines connexions peuvent bloquer les ports, ce qui pourrait vous emp&ecirc;cher d&rsquo;utiliser les Appels Wi-Fi. Des vitesses minimales de t&eacute;l&eacute;chargement en amont et en aval sont n&eacute;cessaires pour effectuer et recevoir des appels. Vous utilisez des donn&eacute;es Internet en vous servant des Appels Wi-Fi. Par exemple, un appel d&rsquo;une heure consommera environ 75 Mo de donn&eacute;es.</p> </div> </div> </div> <!-- faq 6 end --><!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>Le service Appels Wi-Fi consomme-t-ils les donn&eacute;es comprises dans mon forfait sans-fil?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Non. Vous n&rsquo;utilisez aucune donn&eacute;e comprise dans le lot de votre forfait sans-fil avec le service Appels Wi-Fi. Lorsque vous faites un appel Wi-Fi, vous consommez les donn&eacute;es sur le r&eacute;seau Wi-Fi. Cependant, des frais de service Internet et d&rsquo;utilisation exc&eacute;dentaire peuvent s&rsquo;appliquer, selon votre fournisseur de service Internet.</p> </div> </div> </div> <!-- faq 7 end --><!-- faq 8 start --> <div class="faq-container"> <div class="faq-question"> <h3>Comment les appels Wi-Fi au Canada sont-ils trait&eacute;s?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>Au Canada, tous les messages et les appels entrants et sortants envoy&eacute;s vers un num&eacute;ro canadien feront partie du temps d&rsquo;antenne et du lot de messages compris dans votre forfait mensuel. Aucuns frais d&rsquo;interurbain ne s&rsquo;appliquent. Int&eacute;ressant n&rsquo;est-ce pas?</p> <p>Si vous d&eacute;passez le lot de votre forfait, vous devrez payer des frais d&rsquo;utilisation exc&eacute;dentaire ou des frais &agrave; l&rsquo;utilisation additionnels. Tous les appels sortants et les messages texte envoy&eacute;s &agrave; des num&eacute;ros non canadiens seront factur&eacute;s selon les tarifs indiqu&eacute;s dans votre forfait ou les tarifs &agrave; l&rsquo;utilisation courants pour le service sans-fil.</p> <p>Avis : Des frais d&rsquo;interurbains ou pour la messagerie internationale peuvent s&rsquo;appliquer si votre RPV, votre DNS ou votre fournisseur Internet est configur&eacute; dans un autre pays que le Canada.</p> </div> </div> </div> <!-- faq 8 end --><!-- faq 9 start --> <div class="faq-container"> <div class="faq-question"> <h3>Puis-je utiliser le service Appels Wi-Fi lorsque je voyage &agrave; l&rsquo;ext&eacute;rieur du Canada?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>Oui, vous le pouvez. Toutefois, des frais peuvent s&rsquo;appliquer. Voici les d&eacute;tails : Lorsque vous voyagez &agrave; l&rsquo;ext&eacute;rieur du Canada et que vous utilisez le service Appels Wi-Fi, tous les messages et les appels que vous recevez (de partout dans le monde) seront d&eacute;duits du temps d&rsquo;antenne et du lot de messages compris dans votre forfait. Il en va de m&ecirc;me pour tous les appels sortants et les messages que vous envoyez vers un num&eacute;ro canadien. Dans les deux cas, aucuns frais d&rsquo;interurbain ou d&rsquo;itin&eacute;rance ne seront port&eacute;s &agrave; votre facture.</p> <p>Lorsque vous voyagez &agrave; l&rsquo;ext&eacute;rieur du Canada et que vous utilisez le service Appels Wi-Fi, tous les appels sortants et les messages que vous envoyez vers un num&eacute;ro non canadien seront trait&eacute;s de la m&ecirc;me fa&ccedil;on que sur un r&eacute;seau sans-fil. Les frais d&rsquo;itin&eacute;rance et d&rsquo;interurbain d&eacute;pendent de vos options d&rsquo;itin&eacute;rance (p. ex., si vous avez <strong>Fido Nomade</strong><sub>MC</sub> ou une trousse Voyage ou si vous utilisez des tarifs d&rsquo;itin&eacute;rance &agrave; l&rsquo;utilisation).</p> <p><strong>Fido Nomade :</strong> Vos appels Wi-Fi sortants et les messages envoy&eacute;s vers un num&eacute;ro non canadien seront port&eacute;s &agrave; votre facture selon les tarifs quotidiens de Fido Nomade. Si les frais quotidiens ont d&eacute;j&agrave; &eacute;t&eacute; port&eacute;s &agrave; votre compte, tous les appels et les messages envoy&eacute;s au moyen du service Appels Wi-Fi pendant la p&eacute;riode de 24 heures sont d&eacute;duits du lot de Fido Nomade.</p> <p><strong>Trousse Voyage :</strong> Si vous poss&eacute;dez une trousse Voyage ou une autre option d&rsquo;itin&eacute;rance, tous les appels Wi-Fi sortants et les messages envoy&eacute;s vers un num&eacute;ro non canadien seront d&eacute;duits du temps d&rsquo;antenne ou du lot de messages de votre trousse Voyage ou de votre option d&rsquo;itin&eacute;rance. Si vous d&eacute;passez le lot de votre trousse Voyage ou de votre option d&rsquo;itin&eacute;rance, les frais d&rsquo;utilisation exc&eacute;dentaires qui y sont associ&eacute;s seront port&eacute;s &agrave; votre facture.</p> <p>vFrais &agrave; l&rsquo;utilisation : Si vous ne disposez pas de Fido Nomade et n&rsquo;avez pas de trousse Voyage ni d&rsquo;option d&rsquo;itin&eacute;rance, vos appels Wi-Fi sortants et les messages envoy&eacute;s vers un num&eacute;ro non canadien seront port&eacute;s &agrave; votre facture selon les tarifs &agrave; l&rsquo;utilisation courants des donn&eacute;es en itin&eacute;rance.</p> </div> </div> </div> <!-- faq 9 end --><!-- faq 10 start --> <div class="faq-container"> <div class="faq-question"> <h3>Dans quel cas mon t&eacute;l&eacute;phone passera-t-il au service Appels Wi-Fi au lieu du r&eacute;seau sans-fil?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>Dans la plupart des cas, lorsque vous avez acc&egrave;s &agrave; la fois &agrave; un signal Wi-Fi assez puissant, votre appareil s&eacute;lectionnera automatiquement le service Appels Wi-Fi. Ce principe s&rsquo;applique lorsque vous &ecirc;tes au Canada et lorsque vous &ecirc;tes en itin&eacute;rance &agrave; l&rsquo;ext&eacute;rieur du Canada.</p> <p>Si vous avez un iPhone dot&eacute; d&rsquo;iOS 9.1 ou d&rsquo;une version ult&eacute;rieure, votre appareil s&eacute;lectionnera automatiquement le service Appels Wi-Fi lorsque vous avez acc&egrave;s &agrave; la fois &agrave; un r&eacute;seau sans-fil et &agrave; un signal Wi-Fi assez puissant. Cependant, si vous avez une version d&rsquo;iOS ant&eacute;rieure, votre appareil s&eacute;lectionnera automatiquement le r&eacute;seau sans-fil lorsque vous &ecirc;tes au Canada et le service Appels Wi-Fi lorsque vous &ecirc;tes en itin&eacute;rance &agrave; l&rsquo;ext&eacute;rieur du Canada.</p> <p>Si vous avez un t&eacute;l&eacute;phone Android, votre appareil s&eacute;lectionnera automatiquement le service Appels Wi-Fi lorsque vous avez acc&egrave;s &agrave; la fois &agrave; un r&eacute;seau sans-fil et &agrave; un signal Wi-Fi assez puissant. Cependant, vous pouvez modifier les r&eacute;glages de votre appareil afin qu&rsquo;il se connecte par d&eacute;faut &agrave; un r&eacute;seau sans-fil.</p> </div> </div> </div> <!-- faq 10 end --><!-- faq 11 start --> <div class="faq-container"> <div class="faq-question"> <h3>Que dois-je faire pour passer du r&eacute;seau Wi-Fi au service sans-fil durant un appel?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>Dans la majorit&eacute; des cas, si vous passez d&rsquo;un r&eacute;seau Wi-Fi au service sans-fil, ou vice versa, votre appel sera interrompu. Vous devez rester connect&eacute; au r&eacute;seau Wi-Fi ou sans-fil pour que l&rsquo;appel en cours se poursuive. Toutefois, si vous avez un appareil Apple ou Android compatible avec la VoLTE et dont la fonction Appels Wi-Fi est activ&eacute;e, et que vous passez d&rsquo;un r&eacute;seau Wi-Fi &agrave; notre r&eacute;seau LTE, l&rsquo;appel ne devrait pas &ecirc;tre interrompu. Consultez fido.ca/couverture pour voir les endroits couverts par notre r&eacute;seau sans-fil.</p> </div> </div> </div> <!-- faq 11 end --><!-- faq 12 start --> <div class="faq-container"> <div class="faq-question"> <h3>Les appels g&eacute;olocalis&eacute;s fonctionnent-ils avec le service Appels Wi-Fi?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>Les appels de localisation, tels que les services 3-1-1 (services municipaux), 5-1-1 (rapports de circulation) et 8-1-1 (services de sant&eacute;), peuvent se confondre lorsque vous utilisez le service Appels Wi-Fi &agrave; l&rsquo;ext&eacute;rieur de votre zone d&rsquo;appels locaux. Le t&eacute;l&eacute;phone supposera que vous effectuez un appel dans votre zone d&rsquo;appels locaux. Par cons&eacute;quent, lorsque vous joignez les centres de services, vous obtiendrez des renseignements relatifs &agrave; votre zone d&rsquo;appels locaux m&ecirc;me si vous n&rsquo;&ecirc;tes pas dans cette r&eacute;gion.</p> </div> </div> </div> <!-- faq 12 end --><!-- faq 13 start --> <div class="faq-container"> <div class="faq-question"> <h3>Puis-je continuer &agrave; utiliser les fonctions de mon service sans-fil actuel avec les Appels Wi-Fi?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer13" class="collapse"> <div class="faq-answer"> <p>Si vous avez les fonctions ou services suivants, vous ne pourrez pas vous en servir avec les Appels Wi-Fi :</p> <ul> <li>Blocage de donn&eacute;es</li> <li>Service de t&eacute;l&eacute;scripteur</li> <li>Point d&rsquo;acc&egrave;s (acc&egrave;s mobile sans licence)</li> </ul> <p>Pour vous servir du service Appels Wi-Fi, vous devez retirer ces services ou fonctions de votre compte.</p> </div> </div> </div> <!-- faq 13 end --><!-- faq 14 start --> <div class="faq-container"> <div class="faq-question"> <h3>Puis-je faire un appel Wi-Fi au service d&rsquo;urgence 9-1-1 pendant que je voyage au Canada ou aux &Eacute;tats-Unis?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer14" class="collapse"> <div class="faq-answer"> <p>Oui, mais nous vous recommandons de faire les appels d&rsquo;urgence au moyen d&rsquo;un r&eacute;seau sans fil.</p> <p>Si vous comptez utiliser le service Appels Wi-Fi en voyage au Canada ou aux &Eacute;tats-Unis, assurez-vous de mettre &agrave; jour votre adresse d&rsquo;urgence (selon votre emplacement le plus probable pendant votre voyage) dans les param&egrave;tres de votre t&eacute;l&eacute;phone. Votre adresse d&rsquo;urgence sera transmise au service d&rsquo;urgence si vous composez le 9-1-1.</p> </div> </div> </div> <!-- faq 14 end --><!-- faq 15 start --> <div class="faq-container"> <div class="faq-question"> <h3>Que se passe-t-il si j&rsquo;essaie de faire un appel Wi-Fi au service d&rsquo;urgence 9-1-1 &agrave; l&rsquo;ext&eacute;rieur du Canada et des &Eacute;tats-Unis?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer15" class="collapse"> <div class="faq-answer"> <p>Les appels aux services d&rsquo;urgence effectu&eacute;s au moyen du service Appels Wi-Fi &agrave; l&rsquo;ext&eacute;rieur du Canada et des &Eacute;tats-Unis ne seront pas achemin&eacute;s. Nous vous recommandons de faire les appels d&rsquo;urgence au moyen d&rsquo;un r&eacute;seau sans-fil.</p> </div> </div> </div> <!-- faq 15 end --><!-- faq 16 start --> <div class="faq-container"> <div class="faq-question"> <h3>Que dois-je faire si j&rsquo;ai de la difficult&eacute; &agrave; activer le service Appels Wi-Fi sur mon appareil?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer16" class="collapse"> <div class="faq-answer"> <p>Si vous avez du mal &agrave; activer le service Appels Wi-Fi, communiquez avec nous au moyen de l&rsquo;une des options pr&eacute;sent&eacute;es sur <a href="http://www.fido.ca/contactus" target="_blank">fido.ca/contacteznous.</a></p> </div> </div> </div> <!-- faq 16 end --><!-- faq 17 start --> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je activer la fonction VoLTE sur mon iPhone 6s,6s Plus ou 7?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer17" class="collapse"> <div class="faq-answer"> <p>Si vous avez d&eacute;j&agrave; activ&eacute; le service Appels Wi-Fi, vous devrez aller dans vos r&eacute;glages pour le d&eacute;sactiver puis le r&eacute;activer, afin de pouvoir utiliser la fonction VoLTE sur votre appareil.</p> <p>Si vous n&rsquo;avez pas encore activ&eacute; le service Appels Wi-Fi et voulez utiliser la fonction VoLTE, suivez les &eacute;tapes ci-dessous :</p> <ol> <li>Allez &agrave; <strong>R&eacute;glages</strong> et s&eacute;lectionnez <strong>T&eacute;l&eacute;phone</strong>.</li> <li>Activez la fonction Appels Wi-Fi. Si c&rsquo;est la premi&egrave;re fois que vous activez cette fonction, suivez les instructions &agrave; l&rsquo;&eacute;cran.</li> </ol> <p>N&rsquo;oubliez pas de vous assurer d&rsquo;utiliser la version la plus r&eacute;cente du syst&egrave;me d&rsquo;exploitation avant d&rsquo;activer la fonction VoLTE sur votre appareil.</p> </div> </div> </div> <!-- faq 17 end --><!-- faq 18 start --> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>Voir tous les d&eacute;tails</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer18" class="collapse"> <div class="faq-answer"> <p><a href="http://www.fido.ca/web/content/terms/wificalling_terms" target="_blank">Modalit&eacute;s du service d&rsquo;appels Wi-Fi</a></p> </div> </div> </div> <!-- faq 18 end --> Appels Wi-Fi Wi-Fi sans-fil Wi-Fi 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Wi-Fi Calling

What is Wi-Fi Calling?

Wi-Fi Calling lets you use your phone in all the ways you're used to, in more places. You can make and receive calls, plus send and receive messages or over Wi-Fi. It's perfect for when you have no bars or a weak signal &emdash; meaning you can still keep in touch from basements, cottages or wherever else you feel disconnected!

Do I need a specific device or plan to use Wi-Fi Calling?

Yes. Here's what you'll need to use Wi-Fi Calling:

  1. A Fido voice and LTE data plan with a monthly bill. Prepaid customers can't use Wi-Fi Calling.
  2. An LTE SIM installed in your device.
  3. A compatible Fido device, such as:
    • iPhone 5c, 5s, 6, 6 Plus, 6s, 6s Plus, SE, 7, 7 Plus, 8, or 8 Plus with iOS9 (or later) installed.
    • LG G4 with Android software version 6.0 (or later), LG G5 with Android software version 6.0.1 (or later), LG G6, V30, or Xpower2 with Android software version 7.0 (or later) installed.
    • Samsung Galaxy S6, S6 edge, S7, S7 edge, S8, S8+, Note 8, or A5 with Android software version 6.0.1 (or later) installed.
    • Google Pixel 2, Pixel 2 XL with Android software version 8.0.1 (or later) installed.

Remember to update your carrier settings when prompted at the end of an OS installation.

If you have these things, make sure your device's Wi-Fi Calling feature is switched on so you can make calls and send messages over Wi-Fi.

Your compatible device must have been purchased from Fido. If you have a non-Fido iPhone and no conflicting services, Wi-Fi Calling may work, but we can’t ensure that the feature will work properly on your device.

If you have a non-Fido Android device (e.g., you did not buy your device from Fido), Wi-Fi Calling will not work.

How do I turn on Wi-Fi Calling on my iPhone?

  1. Go to Settings and select “Phone”.
  2. Select Wi-Fi Calling.
  3. Toggle Wi-Fi Calling to ON.
  4. Follow the instructions on your screen if it's the first time you're hooking it up.
  5. The status bar will display “Fido Wi-Fi” when Wi-Fi Calling is ready to use.

How do I enable Wi-Fi Calling on my LG device?

  1. Select the phone on your phone’s main screen.

  2. Select the more in the top-right corner.

  3. Select “Call settings”.
    call settings

  4. If you’re already registered for Wi-Fi Calling, move the Wi-Fi Calling toggle switch to the ON position, and you’re done! The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.
    Wi-Fi calling Enabled

    Or, if it’s your first time enabling Wi-Fi Calling, click on Wi-Fi Calling. This will bring you to the Wi-Fi Calling page, where you can follow the remaining steps:
    Wi-Fi Calling


  5. Click on the link to register for Wi-Fi Calling.

  6. Enter your phone number and select “Get Verification Code”. You’ll then receive a text message with your verification code.

  7. Enter your verification code and press “Submit”.

  8. Accept the Terms and Conditions.

  9. Enter your emergency address and press “Continue”.

  10. The portal will now display two versions of your emergency address: One version shows your address exactly as you just entered it, and the other is a Canada Post-recommended version of your address. Select the version you want to use (we recommend using Canada Post’s version). Once your address is verified, you’ll receive a text message confirming that your registration is complete.

  11. Go back to “Call settings” and then toggle the Wi-Fi Calling switch to the ON position, and you’re done! The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.

How do I enable Wi-Fi Calling on my Samsung device?

  1. Select the Phone Phone icon on your phone’s main screen.
  2. Select More in the top-right corner.
    More
  3. Select Settings.
    Phone

  4. Select Wi-Fi Calling on the resulting screen.
    Wi-Fi Calling

  5. Select the link below the Wi-Fi Calling toggle switch to register for Wi-Fi Calling.
    The link is labelled 'Click here to register for Wi-Fi Calling or to update your existing Emergency Address'
    • If you are connected to Wi-Fi, we need to verify your phone number through the following steps:
      • Enter your phone number and select Get Verification Code to receive a text message with your verification code.
      • Input the verification code and press Submit.
  6. Accept the Terms and Conditions after you submit your verification code.

  7. Enter your emergency address and press Continue.

  8. The portal will now display two versions of your emergency address: One version shows your address exactly as you just entered it, and the other is a Canada Post-recommended version of your address. Select the version you want to use (we recommend using Canada Post’s version). Once your address is verified, you’ll receive a text message confirming that your registration is complete.

  9. Connect to your local Wi-Fi network, go back to your phone’s settings, select Phone, select More, select Settings and then toggle the Wi-Fi Calling switch to the ON position. The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.

After this, you’re all set to go. All of your calls and texts will go over Wi-Fi when you are connected to a Wi-Fi network.

What kind of Wi-Fi connection do I need to use Wi-Fi Calling?

Whether you're at home or at your local coffee shop, you need to be connected to a public or private Wi-Fi network to use Wi-Fi Calling. Some Wi-Fi connections may block ports, and this could interfere with Wi-Fi Calling. There's a minimum download and upload speed needed for making and receiving calls. While using the feature, you'll be using data on your Wi-Fi connection. For example, a one-hour voice call will use about 75 MB of data.

Does Wi-Fi Calling use data from my wireless plan?

Nope. Wi-Fi Calling does not use up data from your wireless data plan. When you make a call over Wi-Fi, you will be consuming data over the Wi-Fi connection. However, internet service charges and overage rates might apply, depending on your Internet provider.

How is Wi-Fi Calling rated while in Canada?

When in Canada, all incoming and outgoing messages and calls that are to or from a Canadian number will be taken from your voice minutes and messaging limits included in your monthly plan. No long distance charges will apply. Sweet, right?

If you go over your plan's limit, you'll have to pay overage fees or some extra Pay-Per-Use fees. All outgoing messages and calls to non-Canadian numbers will be charged based on the rates in your plan or current Pay-Per-Use wireless rates.

Heads-up: You may get charged for long distance and/or international messages if your VPN, DNS or internet provider is set to a country outside Canada.

Can I use Wi-Fi Calling if I’m travelling outside of Canada?

Yes you can. Certain charges may apply, though. Here are the details:

If you're travelling outside of Canada and using Wi-Fi Calling, all the messages and calls you receive (from anywhere in the world) will be taken from your plan's voice minutes and messaging limits. Same goes for all messages and calls you make or send to a Canadian number. In either case, you won’t incur long distance or roaming charges.

If you're travelling outside of Canada and using Wi-Fi Calling, all outgoing messages and calls to a non-Canadian number will count the same way as they do on a mobile network. Roaming and long distance charges depend on your roaming situation (e.g., whether you have Fido RoamTM, a Travel Pack or use roaming Pay-Per-Use rates).

Fido Roam: If you have Fido Roam, outgoing Wi-Fi Calling messages and calls to a non-Canadian number will incur the Fido Roam daily charge. If you've already incurred this charge, then all outgoing Wi-Fi Calling calls and messages made or sent within the 24-hour period will be deducted from the Fido Roam allocation.

Travel Pack: If you have a Travel Pack or other roaming add-on, all outgoing Wi-Fi Calling messages and calls to a non-Canadian number will count as minutes or messages included in your Travel Pack or roaming add-on. If you go over your Travel Pack or roaming add-on's limit, you'll be charged the associated overage rates.

Pay-Per-Use rates: If you don’t have Fido Roam and didn't get a Travel Pack or roaming add-on, your outgoing Wi-Fi Calling messages and calls to a non-Canadian number will be charged based on standard roaming Pay-Per-Use rates.

When will my device use Wi-Fi Calling versus the mobile network?

In most cases, when you have access to both the mobile network and a strong-enough Wi-Fi signal, your device automatically defaults to using Wi-Fi Calling. This applies when you are within Canada and when you are roaming outside of Canada.

For iPhones with iOS 9.1 or later, your device automatically defaults to using Wi-Fi Calling when you have access to both the mobile network and a strong-enough Wi-Fi signal. However, if you have an older version of iOS, your device automatically defaults to using the mobile network when in Canada, and Wi-Fi Calling when roaming outside of Canada.

For Android phones, your device automatically defaults to using Wi-Fi Calling when you have access to both the mobile network and a strong-enough Wi-Fi signal. However, you can change the settings on your device to switch the default setting to the mobile network.

How do I switch between the Wi-Fi network and the mobile network during a call?

In most cases, when you move between Wi-Fi Calling and the mobile network, your call will drop. To ensure your call does not drop, you should remain in your Wi-Fi or mobile network’s range for the duration of the call. However, if you have an Apple VoLTE-enabled device, or an Android VoLTE-enabled device with the Wi-Fi Calling-preferred setting on, and you are moving between Wi-Fi Calling and our LTE network, your call should not drop. Visit fido.ca/coverage to see where you are covered by our mobile network.

Do location-based calls work with Wi-Fi Calling?

Some calls that are location-based, such as 3-1-1 (City services), 5-1-1 (traffic reporting) and 8-1-1 (health services), can get mixed-up when you’re using Wi-Fi Calling from outside your phone's local calling area. Your phone will assume that you're making a call from within your phone's local calling area. This means that when you reach service centres, you'll get info related to your local calling area, even though you’re not actually there.

Can I still use my existing wireless service features with Wi-Fi Calling?

If you have any of the following features or services, you won't be able to use to Wi-Fi Calling:

  • Data blocking
  • Teletypewriter
  • UMA Hotspot

To hook up Wi-Fi Calling, you'll need to remove these features or services from your account.

Can I make an emergency Wi-Fi call to 9-1-1 while travelling within Canada and the U.S.?

Yes, although we recommend making emergency calls over a mobile network.

If you plan on using Wi-Fi Calling while travelling in Canada or the U.S., be sure to update your emergency address (to wherever you’re most likely to be as you travel) in your phone's settings. Your emergency address is the one that will be given to the emergency services if you call 9-1-1.

What happens if I try to make an emergency Wi-Fi call while outside of Canada and the U.S.?

Calls made to emergency services while using Wi-Fi Calling outside of Canada and the U.S. will not be supported. We recommend making emergency calls over a mobile network.

What if I am having trouble activating the Wi-Fi Calling feature on my device?

If you have trouble activating the Wi-Fi Calling feature, contact us using any of the options listed at fido.ca/contactus.

How can I activate VoLTE on my iPhone 6s, 6s Plus or 7?

If you have already activated Wi-Fi Calling, then you’ll need to go to your settings and turn Wi-Fi Calling off and then on again to activate VoLTE services on your device.

If you haven't activated Wi-Fi Calling yet, and you want to activate VoLTE, follow these steps:

  1. Go to Settings and select Phone.
  2. Toggle Wi-Fi Calling to ON. If it’s the first time you’re hooking it up, follow the instructions on your screen.

Remember to make sure you are using the latest version of iOS before activating VoLTE on your device.

Terms and Conditions

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