fido/content on false false [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-1625862064] [True-Client-IP] = [54.198.23.251] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=2000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-57474773;408547119;2;-57474773;408547119;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.198.23.251, 96.16.13.38] [X-dynaTrace-Application] = [Fido.ca] [If-Modified-Since] = [Mon, 25 Jun 2018 00:38:50 UTC] [X-Forwarded-For] = [54.198.23.251, 96.16.13.38] content track-order MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions support getcurious_faq Store Locator storelocator easyloginriverpage fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-1625862064] [True-Client-IP] = [54.198.23.251] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=2000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-57474773;408547119;2;-57474773;408547119;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.198.23.251, 96.16.13.38] [X-dynaTrace-Application] = [Fido.ca] [If-Modified-Since] = [Mon, 25 Jun 2018 00:38:50 UTC] [X-Forwarded-For] = [54.198.23.251, 96.16.13.38] content track-order on /default/main/internet/fido/WORKAREA/common en_US j6ho4rlv 2017-08-24 18:33:12 site/support j6ho4rlv templatedata/site/support/data/mobile/track-order 1503613992 2017-09-07 05:17:55 /default/main/internet/fido/STAGING /default/main/internet/fido track-order 1504245762223 2017-09-07 05:17:55 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/track-order templatedata/site/support/data/mobile/track-order true track-order ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile GetStarted how_tos LifeCycleStage PreInstallation 664 Tracking your order | Fido Support Once your order has been processed, if you have provided an email address you will receive an email confirmation. Tracking your order <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p> <div> <div class="bloc_content"> <p>Once your order has been processed, if you have provided an email address you will receive an <a href="/cms/fido/page-specific/support/pdf/PDF_Hardwareordershipmentconfirmation_wif.pdf" target="_blank">email confirmation</a>. Depending on the address you give us, UPS or Canada Post will ship your purchase. You can start tracking your order online 24 to 48 hours after the order has been processed.</p> <div class="gray-bg"> <h3>Things to know</h3> <ul> <li>Your 10-digit Fido number is your reference number.</li> <li>Once your order is processed, the shipping address cannot be changed.</li> <li>Click <a href="/web/content/phonewarranty/shipping_options">here</a> to learn more about shipping details.</li> <li>Find out how to <a href="/consumer/content/modify-cancel-order">modify your order</a>.</li> </ul> </div> <h3>How to track your order or return</h3> <p>To track your order, first check whether UPS or Canada Post shipped your package.</p> <ul> <li>For tracking numbers from UPS (starting with &ldquo;1Z&rdquo;): <ul> <li>Visit the tracking section at <a href="http://www.ups.com/WebTracking/reference?loc=en_CA&amp;WT.svl=SubNav" target="_blank">www.ups.ca</a>.</li> <li>Enter your tracking number or your 10-digit Fido number in the shipment reference number field.</li> </ul> </li> <li>For tracking numbers from Canada Post (starting with &ldquo;7&rdquo;): <ul> <li>Please visit <a href="http://www.canadapost.ca/cpo/mc/default.jsf?LOCALE=en" target="_blank">www.canadapost.ca</a>.</li> <li>Enter your tracking number or your 10-digit Fido number in the tracking number field.</li> </ul> </li> </ul> <ul> <li>If you cannot track your package 72 hours after the order date, contact us. Dial 6-1-1, free of charge, from your Fido phone, or 1-888-481-3436 from any other phone.</li> <li>When returning or exchanging a phone, write down the return tracking number that appears on the <a href="/cms/fido/page-specific/support/pdf/PDF_lettre_waybill.pdf" target="_blank">return envelope</a> used to send back your phone. This envelope can be found in the original order package. <ul> <li>You can track your returned order by entering your return tracking number in the shipment reference number field at <a href="http://www.ups.com/WebTracking/reference?loc=en_CA&amp;WT.svl=SubNav" target="_blank">www.ups.ca</a>.</li> </ul> <ul> <li>If you no longer have the return envelope that was included with your phone, you will have to return the package at your own expense.</li> </ul> </li> </ul> </div> </div> UPS Canada Post track tracking options Suivi d'une commande | Soutien Fido Une fois votre commande passée, vous recevrez un courriel de confirmation si vous nous avez fourni votre adresse électronique. Suivi d'une commande <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p> <div> <div class="bloc_content"> <p>Une fois votre commande pass&eacute;e, vous recevrez un <a href="/cms/fido/page-specific/support/pdf/PDF_Hardwareordershipmentconfirmation_wif.pdf" target="_blank">courriel de confirmation</a> si vous nous avez fourni votre adresse &eacute;lectronique. Selon l&rsquo;adresse de livraison que vous nous aurez donn&eacute;e, votre commande sera livr&eacute;e par UPS ou Postes Canada. Vous serez en mesure de faire le suivi en ligne de l&rsquo;&eacute;tat de votre commande de 24 &agrave; 48 heures apr&egrave;s que celle-ci aura &eacute;t&eacute; trait&eacute;e.</p> <div class="gray-bg"> <p><span>Ce qu'il faut savoir</span></p> <ul> <li>Utilisez votre num&eacute;ro Fido &agrave; 10 chiffres comme num&eacute;ro de r&eacute;f&eacute;rence.</li> <li>Une fois la commande trait&eacute;e, l&rsquo;adresse de livraison ne peut pas &ecirc;tre modifi&eacute;e.</li> <li>Cliquez <a href="/web/content/phonewarranty/shipping_options">ici</a> pour en savoir plus sur la livraison. </li> <li>Voyez comment <a href="/consumer/content/modify-cancel-order">modifier votre commande</a>.</li> </ul> </div> <h3>Comment effectuer le suivi d&rsquo;une commande ou d&rsquo;un retour</h3> <p>Pour pouvoir faire le suivi de votre commande, v&eacute;rifiez d&rsquo;abord qui effectue la livraison : UPS ou Postes Canada.</p> <ul> <li>Pour les num&eacute;ros de suivi fournis par UPS (commen&ccedil;ant par &laquo; 1Z &raquo;) : </li> <li>Consultez la section qui traite du suivi au <a href="http://www.ups.com/WebTracking/reference?loc=fr_CA&amp;WT.svl=SubNav" target="_blank">www.ups.ca</a>.</li> &gt; <li>Entrez votre num&eacute;ro de suivi ou votre num&eacute;ro Fido &agrave; 10 chiffres dans le champ <span>Suivi par r&eacute;f&eacute;rence</span>.</li> </ul> <li>Pour les num&eacute;ros de suivi fournis par Postes Canada (commen&ccedil;ant par &laquo; 7 &raquo;) : <ul> <li>Consultez la section qui traite du suivi au <a href="http://www.canadapost.ca/cpo/mc/default.jsf?LOCALE=fr" target="_blank">www.canadapost.ca</a>.</li> <li>Entrez votre num&eacute;ro de suivi ou votre num&eacute;ro Fido &agrave; 10 chiffres dans le champ <span>Num&eacute;ros de rep&eacute;rage</span>.</li> </ul> </li> <ul> <li>Si vous ne pouvez toujours pas effectuer de suivi 72 heures apr&egrave;s la date de commande, composez le 6-1-1, sans frais, &agrave; partir de votre t&eacute;l&eacute;phone Fido ou le 1-888-481-3436 de tout autre t&eacute;l&eacute;phone.</li> <li>Pour un retour ou un &eacute;change, veuillez noter au pr&eacute;alable le num&eacute;ro de suivi affich&eacute; sur l'<a href="/cms/fido/page-specific/support/pdf/PDF_lettre_waybill.pdf" target="_blank">enveloppe de retour</a> &agrave; utiliser dans le cas d&rsquo;un retour d&rsquo;appareil. Cette enveloppe se trouve dans le colis de livraison initiale. <ul> <li>Vous pouvez effectuer le suivi de votre commande en entrant le num&eacute;ro de suivi comme num&eacute;ro de r&eacute;f&eacute;rence au <a href="http://www.ups.com/WebTracking/reference?loc=fr_CA&amp;WT.svl=SubNav" target="_blank">www.ups.ca</a>.</li> </ul> <ul> <li>Si vous n&rsquo;&ecirc;tes plus en possession de l&rsquo;enveloppe de retour initialement incluse, vous devrez retourner le colis &agrave; vos propres frais.</li> </ul> </li> </ul> </div> </div> UPS Postes Canada suivi options appareil et garantie 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Tracking your order

Once your order has been processed, if you have provided an email address you will receive an email confirmation. Depending on the address you give us, UPS or Canada Post will ship your purchase. You can start tracking your order online 24 to 48 hours after the order has been processed.

Things to know

  • Your 10-digit Fido number is your reference number.
  • Once your order is processed, the shipping address cannot be changed.
  • Click here to learn more about shipping details.
  • Find out how to modify your order.

How to track your order or return

To track your order, first check whether UPS or Canada Post shipped your package.

  • For tracking numbers from UPS (starting with “1Z”):
    • Visit the tracking section at www.ups.ca.
    • Enter your tracking number or your 10-digit Fido number in the shipment reference number field.
  • For tracking numbers from Canada Post (starting with “7”):
    • Please visit www.canadapost.ca.
    • Enter your tracking number or your 10-digit Fido number in the tracking number field.
  • If you cannot track your package 72 hours after the order date, contact us. Dial 6-1-1, free of charge, from your Fido phone, or 1-888-481-3436 from any other phone.
  • When returning or exchanging a phone, write down the return tracking number that appears on the return envelope used to send back your phone. This envelope can be found in the original order package.
    • You can track your returned order by entering your return tracking number in the shipment reference number field at www.ups.ca.
    • If you no longer have the return envelope that was included with your phone, you will have to return the package at your own expense.
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sas_segments%3D469534%2Csas_segments%3D613368%2Csas_segments%3D10235138 -330454231%7CMCIDTS%7C17794%7CMCMID%7C08725166130810914051669182397498345139%7CMCAAMLH-1537977112%7C7%7CMCAAMB-1537977112%7CRKhpRz8krg2tLO6pguXWp5olkAcUniQYPHaMWWgdJ3xzPWQmdj0y%7CMCOPTOUT-1537379511s%7CNONE%7CMCAID%7CNONE%7CvVersion%7C3.1.2%7CMCCIDH%7C-1950553418 2%7C1%3A0%7C10%3A1536451823%7C15%3Aaddshoppers.com%7C44%3AOTg2MGRkNTQ2NzE2NDlmYWI4NmM1MmMwMTI4MmVlOTA%3D%7C556f8b6170d4131aa718397b5124adf6ad118b072736f1dce1b39047237b5e07 true en 08877242465684198201684409795355626002 GA1.2.1032217007.1536625139 sas_segments%3D469534%2Csas_segments%3D613368 21%7C34%2C33%7C35%2C112%7C36%2C83%7C37%2C69%7C38 oeu1534987771449r0.5614988654228799 GA1.2.1637609486.1534987773 1.1.895272789.1537281256 %7B%224666849561%22%3A%22search%22%2C%225462673203%22%3A%22none%22%2C%224716001996%22%3A%22gc%22%2C%224707062101%22%3A%22true%22%7D /web/page/portal/Fido/activation_land /web/content/aboutus /web/content/careers Privacy & Terms /web/content/terms/privacy_policy /consumer/terms/use-of-website-policy#adchoices http://forums.fido.ca/t5/community/categorypage/category-id/EnglishCommunity /web/content/accessibility/relay_services http://www.crtc.gc.ca/eng/info_sht/t15.htm /web/content/sitemap Unsubscribe https://www.fido.ca/consumer/unsubscribe?setLanguage=en <div class="social-media"> <div class="contact-us"> <div class="contact-us-links" id="contact-us-link"> <a href="/web/page/portal/Fido/GCT_ContactUs" atm="footer:Store Locator"> <i class="rui-icon-call"></i> <span class="contact-us-label">Contact Us</span> </a> </div> <div class="contact-us-links" id="find-a-store"> <a href="/web/page/portal/Fido/StoreLocator" atm="footer:Contact Us"> <i class="rui-icon-locator"></i> <span class="contact-us-label">Store Locator</span> </a> </div> </div> <div id="feedback-mobile-holder"></div> <span>Follow:</span> <ul> <li><a href="https://www.facebook.com/fidomobile" aria-label="Follow us on Facebook" class="facebook" target="_blank"><i aria-hidden="true" class="rui-icon-facebook"></i></a></li> <li><a href="https://twitter.com/Fidomobile" aria-label="Follow us on Twitter" class="twitter"><i aria-hidden="true" class="rui-icon-twitter"></i></a></li> <li><a href="https://plus.google.com/+fido/posts" aria-label="Follow us on Google Plus" class="google"><i aria-hidden="true" class="rui-icon-gplus"></i></a></li> <li><a href="https://www.youtube.com/user/fidomobile" aria-label="Follow us on YouTube" class="youtube"><i aria-hidden="true" class="rui-icon-youtube"></i></a></li> <li><a href="https://instagram.com/fidomobile" aria-label="Follow us on Instagram" class="instagram"><i aria-hidden="true" class="rui-icon-instagram"></i></a></li> </ul> </div> <div class="social-media"> <div class="contact-us"> <div class="contact-us-links" id="contact-us-link"> <a href="/web/page/portal/Fido/GCT_ContactUs" atm="footer:Contactez-nous"> <i class="rui-icon-call"></i> <span class="contact-us-label">Contactez-nous</span> </a> </div> <div class="contact-us-links" id="find-a-store"> <a href="/web/page/portal/Fido/StoreLocator" atm="footer:Points de vente"> <i class="rui-icon-locator"></i> <span class="contact-us-label">Points de vente</span> </a> </div> </div> <div id="feedback-mobile-holder"></div> <span>Suivre:</span> <ul> <li><a href="https://www.facebook.com/fidomobile" aria-label="Suivez-nous sur Facebook" class="facebook" target="_blank"><i aria-hidden="true" class="rui-icon-facebook"></i></a></li> <li><a href="https://twitter.com/Fidomobile" aria-label="Suivez-nous sur Twitter" class="twitter"><i aria-hidden="true" class="rui-icon-twitter"></i></a></li> <li><a href="https://plus.google.com/+fido/posts" aria-label="Suivez-nous sur Google Plus" class="google"><i aria-hidden="true" class="rui-icon-gplus"></i></a></li> <li><a href="https://www.youtube.com/user/fidomobile" aria-label="Suivez-nous sur YouTube" class="youtube"><i aria-hidden="true" class="rui-icon-youtube"></i></a></li> <li><a href="https://instagram.com/fidomobile" aria-label="Suivez-nous sur Instagram" class="instagram"><i aria-hidden="true" class="rui-icon-instagram"></i></a></li> </ul> </div> &copy; 1996 - 2018 Fido Solutions &copy; 1996 - 2018 Fido Solutions /cms/fido/css/img/preloader.gif en fr ab bc mb nb nl ns on pe qc sk