fido/content on false false [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [444686973] [True-Client-IP] = [54.80.96.153] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-1560051635;150898749;2;-1560051635;150898749;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.80.96.153, 23.219.93.87] [X-dynaTrace-Application] = [Fido.ca] [If-Modified-Since] = [Mon, 25 Jun 2018 04:03:43 UTC] [X-Forwarded-For] = [54.80.96.153, 23.219.93.87] content reservation MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions support getcurious_faq Store Locator storelocator easyloginriverpage fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [444686973] [True-Client-IP] = [54.80.96.153] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-1560051635;150898749;2;-1560051635;150898749;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.80.96.153, 23.219.93.87] [X-dynaTrace-Application] = [Fido.ca] [If-Modified-Since] = [Mon, 25 Jun 2018 04:03:43 UTC] [X-Forwarded-For] = [54.80.96.153, 23.219.93.87] content reservation on /default/main/internet/fido/WORKAREA/common en_US j6ho4rkl 2017-08-24 18:33:10 true site/support j6ho4rkl templatedata/site/support/data/mobile/reservation 1535401958 2018-08-28 16:14:22 /default/main/internet/fido/STAGING /default/main/internet/fido reservation 1535401982333 2018-08-28 16:14:22 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/reservation templatedata/site/support/data/mobile/reservation 1 true reservation ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile ChangesPlanUsage regular customer_care how_tos HardwareDeliveryManagement 640 Fido Reservation System | Fido Support The Fido Reservation System lets you reserve our latest phones online. Forget having to check different stores to see if they have the phone you want, because Fido can have the phone you want waiting for you at the Fido store of your choice. Fido Reservation System <p><!-- <mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script> --></p> <div id="support_6"> <div class="bloc_content"> <h2>How to reserve a phone</h2> <p>The Fido Reservation System lets you reserve our latest phones online. Forget having to check different stores to see if they have the phone you want &mdash; our reservation system can have it waiting for you at a Fido store of your choice.</p> </div> <p><a href="/web/content/catalogue/reserve">Learn more about the Fido Reservation System and how to use it.</a></p> <h3>Frequently Asked Questions</h3> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>How do I reserve a phone?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p><strong>Already a Fido customer?</strong> Log in the Phone Reservation section in <a href="https://www.fido.ca/pages/#/my-account/overview" target="_blank">My Account</a>. Complete your reservations by selecting your phone and pick-up location, and proceed with the prompts. A confirmation email will be sent to you upon completion of your online reservation.</p> <p><strong>Not a Fido customer?</strong> Create an account in the <a href="https://www.fido.ca/web/Fido.portal?_nfpb=true&amp;_pageLabel=Reserve_Phones&amp;lang=en" target="_blank">Fido Reservation System</a> then log in. Complete your reservations by selecting your phone and pick-up location, and proceed with the prompts. A confirmation email will be sent to you upon completion of your online reservation.</p> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>How much will the reserved device cost?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>When picking up the reservation in store, you have several options for purchasing your new device. If you are an existing customer and are benefiting from our upgrade program, the standard hardware upgrade eligibility rules and fees apply. If you are not an existing Fido customer, you must subscribe to Fido postpaid wireless services at the same time as you pick up your device in-store. You will be subject to our standard new activation procedures, including credit check. Please speak to a Fido representative in store when picking up the reserved device for specific pricing.</p> <p>If you do not wish to commit to a new Fido Agreement with your activation or upgrade, you can purchase the device at a no term price.</p> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>By reserving a phone using the Fido Reservation System, will I get my phone before everyone else?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Reserving a phone through the Fido Reservation System does not guarantee you a phone at launch. We will be dedicating inventory towards our Reservation System orders and our goal is to get your phone to you as soon as possible. However, we will also be shipping phones to stores that are not participating in the Reservation System program. For information on shipment timelines, please refer to the confirmation email you received when you reserved your phone.</p> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>How will I know how long it will be for my phone to be shipped?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>The Fido Reservation System is designed for self-service. We'll send you weekly email updates with a status on your phone shipment. This information can also be accessed when you sign into your account on <a href="https://www.fido.ca/web/page/portal/Fido/Ecare_Standalone">My Account</a> as an existing Fido customer, or the <a href="https://www.fido.ca/web/Fido.portal?_nfpb=true&amp;_pageLabel=Reserve_Phones&amp;nrsCustomer=true&amp;lang=en">Fido Reservation System</a> if you reserved to activate a new Fido.</p> </div> </div> </div> <!-- faq 4 end --> <!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>Do I have to wait until my place in line is 0 before my device ships?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Your place in line for the phone you reserved does not have to be 0 for it to ship, as we receive varying amounts of inventory from our vendor partners with each shipment. For example, if you are currently number 1,000 in line for the phone you selected, and we receive 1,500 units from our vendor partner, your order will get shipped out with those 1,500.</p> </div> </div> </div> <!-- faq 5 end --> <!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>Can I reserve a phone by calling Fido or visiting a store?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>No, phone reservations can only be made online through the Fido Reservation System, which is designed for self-service.</p> </div> </div> </div> <!-- faq 6 end --> <!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>Will my $40 reservation fee be returned to me?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>We will credit the $40 (+ taxes) reservation fee back to your Fido account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your fee will be credited under the following situations:</p> <p>1) when your phone ships from our warehouse or</p> <p>2) when you cancel your reservation online.</p> <p>We will send you an email notification when your phone ships including the courier company tracking number that will be used to ship the phone to the store.</p> </div> </div> </div> <!-- faq 7 end --> <!-- faq 8 start --> <div class="faq-container"> <div class="faq-question"> <h3>What happens if I find a phone in another store before my phone is shipped?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>Simply sign into your account online on <a href="https://www.fido.ca/web/page/portal/Fido/Ecare_Standalone">My Account</a> as an existing Fido customer, or the <a href="http://www.fido.ca/newreservation">Fido Reservation System</a> if you reserved to activate a new Fido, and cancel your reservation. You will receive an email confirmation of your cancellation and your $40 reservation fee will be reversed automatically.</p> </div> </div> </div> <!-- faq 8 end --> <!-- faq 9 start --> <div class="faq-container"> <div class="faq-question"> <h3>What if I change my mind and want to reserve a different phone?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>Our reservation program allows you to change your mind at any time, as long as your reservation is in open status. Simply cancel your first reservation and create another. The $40 (+ taxes) fee for your reservation will be credited back to your Fido account. Once you've reserved a different phone, the reservation fee for that phone will be charged to your account.</p> </div> </div> </div> <!-- faq 9 end --> <!-- faq 10 start --> <div class="faq-container"> <div class="faq-question"> <h3>Can I change my pick-up location?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>Yes, you can change your pick-up location at any time before your order is being prepared to ship by our warehouse. To do this, sign into your account on <a href="http://www.fido.ca/web/page/portal/Fido/Ecare_Standalone">My Account</a> as an existing Fido customer, or the <a href="http://www.fido.ca/newreservation">Fido Reservation System</a> if you reserved to activate a new Fido and change your store preference. Once your order status is &ldquo;in progress&rdquo; or &ldquo;shipped&rdquo; your order is on its way to the store you chose and the location cannot be changed.</p> </div> </div> </div> <!-- faq 10 end --> <!-- faq 11 start --> <div class="faq-container"> <div class="faq-question"> <h3>Does the account holder have to pick up the phone or can someone else do it?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) may pick up the phone. The account holder or authorized user must provide photo ID when picking up the phone.</p> </div> </div> </div> <!-- faq 11 end --> <!-- faq 12 start --> <div class="faq-container"> <div class="faq-question"> <h3>How long does it take to ship my phone?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>Once the phone is in inventory, it could take up to 4 days to ship to the store you chose.</p> </div> </div> </div> <!-- faq 12 end --> <!-- faq 13 start --> <div class="faq-container"> <div class="faq-question"> <h3>How long will the store hold the phone for me?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer13" class="collapse"> <div class="faq-answer"> <p>The store will hold your device for up to three days from the time the device arrives at your store. A store rep will call you when your device is ready for pick-up. If you cannot make it to the store within this period, please call the store and let us know so we can help you make arrangements. These arrangements are at the store's discretion. If you don&rsquo;t contact the store or return the call from the rep, the store will add your reserved device into their general inventory after the holding period of three days.</p> </div> </div> </div> <!-- faq 13 end --> <!-- faq 14 start --> <div class="faq-container"> <div class="faq-question"> <h3>What does a phone family mean?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer14" class="collapse"> <div class="faq-answer"> <p>Phones are grouped by model, memory and colour. For example, you can reserve an iPhone and a BlackBerry but cannot reserve three iPhones of different colours and sizes.</p> </div> </div> </div> <!-- faq 14 end --> <!-- faq 15 start --> <div class="faq-container"> <div class="faq-question"> <h3>Why can I only order one of each?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer15" class="collapse"> <div class="faq-answer"> <p>To give as many customers as possible the fairest opportunity to get the phone of their choice, we are limiting reservations to one order per phone type.</p> </div> </div> </div> <!-- faq 15 end --> <!-- faq 16 start --> <div class="faq-container"> <div class="faq-question"> <h3>What do the various "statuses" mean on my reservation?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer16" class="collapse"> <div class="faq-answer"> <p>If your status is "open", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.</p> <p>If your status is "in progress", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.</p> <p>If your status is "shipped", your phone has left our warehouse and is on its way to the store you chose.</p> <p>If your status is "cancelled", your reservation has been cancelled and your reservation fee will be credited back to your account.</p> </div> </div> </div> <!-- faq 16 end --> <!-- faq 17 start --> <div class="faq-container"> <div class="faq-question"> <h3>Why am I getting multiple emails confirming the same information?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer17" class="collapse"> <div class="faq-answer"> <p>We have designed our reservation system to send notification emails to both the account holder (based on your account number) as well as the end user (based on your wireless phone number). If you would like to stop these multiple emails, please go to your reservation online and edit your email contact preferences.</p> </div> </div> </div> <!-- faq 17 end --> <!-- faq 18 start --> <div class="faq-container"> <div class="faq-question"> <h3>I am getting an error message when accessing the Fido Reservation System?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer18" class="collapse"> <div class="faq-answer"> <p>Clear your cookies and cache from your internet browser, this might resolve the issue. If issue persists, try from a different browser (Firefox, Chrome, etc.)</p> </div> </div> </div> <!-- faq 18 end --> <!-- faq 19 start --> <div class="faq-container"> <div class="faq-question"> <h3>I have a symbol in my name (apostrophe for example) and I get an error message when trying to reserve. What can I do?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer19" class="collapse"> <div class="faq-answer"> <p>By removing the symbol in address field it will solve the issue.</p> </div> </div> </div> <!-- faq 19 end --></div> reserve reservation system pick my account Système de réservation Fido | Soutien Fido Le système de réservation de Fido vous permet de réserver en ligne nos plus récents appareils. Vous n’aurez plus à vous rendre dans plusieurs magasins pour vérifier s’ils ont reçu le téléphone qui vous intéresse. En effet, le téléphone que vous voulez sera expédié au magasin de votre choix grâce au système de réservation de Fido. Système de réservation Fido <p><!-- <mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script> --></p> <div id="support_6"> <div class="bloc_content"> <h2>Qu&rsquo;est-ce que le syst&egrave;me de r&eacute;servation de Fido?</h2> <p>Le syst&egrave;me de r&eacute;servation de Fido vous permet de r&eacute;server en ligne nos plus r&eacute;cents t&eacute;l&eacute;phones. Vous n&rsquo;aurez plus &agrave; vous rendre dans plusieurs magasins pour v&eacute;rifier s&rsquo;ils ont re&ccedil;u le t&eacute;l&eacute;phone qui vous int&eacute;resse. Avec notre syst&egrave;me de r&eacute;servation, le t&eacute;l&eacute;phone que vous voulez sera exp&eacute;di&eacute; au magasin Fido de votre choix.</p> </div> <p><a href="/web/content/catalogue/reserve">Renseignez-vous sur le syst&egrave;me de r&eacute;servation de Fido et apprenez &agrave; l&rsquo;utiliser.</a></p> <h3>Questions fr&eacute;quentes</h3> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Comment r&eacute;server un appareil?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p><strong>D&eacute;j&agrave; client Fido?</strong> Ouvrez une session sur <a href="https://www.fido.ca/pages/#/my-account/overview" target="_blank">Mon compte</a> et acc&eacute;dez &agrave; la section r&eacute;servation de t&eacute;l&eacute;phone. Compl&eacute;tez votre r&eacute;servation en choisissant votre appareil et l&rsquo;endroit o&ugrave; vous le r&eacute;cup&eacute;rerez. Suivez les indications jusqu'&agrave; la fin du processus. Un courriel de confirmation vous sera envoy&eacute; &agrave; la fin du processus de r&eacute;servation en ligne.</p> <p><strong>Pas encore un client Fido?</strong> Cr&eacute;ez un compte dans le <a href="https://www.fido.ca/web/Fido.portal?_nfpb=true&amp;_pageLabel=Reserve_Phones&amp;lang=fr" target="_blank">syst&egrave;me de r&eacute;servation Fido</a>. Ensuite, connectez-vous. Compl&eacute;tez votre r&eacute;servation en choisissant votre appareil et l&rsquo;endroit o&ugrave; vous le r&eacute;cup&eacute;rerez. Suivez les indications jusqu'&agrave; la fin du processus. Un courriel de confirmation vous sera envoy&eacute; &agrave; la fin du processus de r&eacute;servation en ligne.</p> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Combien co&ucirc;tera l'appareil r&eacute;serv&eacute;?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Au moment de r&eacute;cup&eacute;rer votre nouvel appareil en magasin, vous disposerez de plusieurs options d'achat. Si vous &ecirc;tes d&eacute;j&agrave; client et profitez de notre programme de rehaussement, les r&egrave;gles habituelles et les frais d&rsquo;admissibilit&eacute; &agrave; un rehaussement d&rsquo;appareil s&rsquo;appliqueront. Si vous n&rsquo;&ecirc;tes pas client de Fido, vous devez vous abonner aux services sans-fil postpay&eacute;s de Fido au moment o&ugrave; vous r&eacute;cup&eacute;rez votre appareil en magasin. Vous devrez suivre notre proc&eacute;dure de nouvelle mise en service standard, qui comprend une v&eacute;rification de cr&eacute;dit. Veuillez communiquer avec un conseiller de Fido au sujet des tarifs lorsque vous passerez au magasin afin de r&eacute;cup&eacute;rer l&rsquo;appareil r&eacute;serv&eacute;.</p> <p>Si vous pr&eacute;f&eacute;rez ne pas conclure une nouvelle entente Fido au moment de la mise en service ou du rehaussement, vous pouvez acheter l&rsquo;appareil au prix sans abonnement.</p> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>En r&eacute;servant un t&eacute;l&eacute;phone &agrave; l'aide du syst&egrave;me de r&eacute;servation de Fido, vais-je recevoir mon t&eacute;l&eacute;phone avant tout le monde?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>L&rsquo;utilisation du syst&egrave;me de r&eacute;servation de Fido ne garantit pas la r&eacute;ception du t&eacute;l&eacute;phone d&egrave;s son lancement. Nous assignerons une partie des stocks aux commandes pass&eacute;es par l&rsquo;interm&eacute;diaire du syst&egrave;me de r&eacute;servation, et notre objectif est de vous faire parvenir votre t&eacute;l&eacute;phone dans les d&eacute;lais les plus courts. Toutefois, nous livrerons aussi des t&eacute;l&eacute;phones aux magasins qui ne participent pas au programme de r&eacute;servation. Veuillez consulter le courriel de confirmation que vous avez re&ccedil;u lorsque vous avez r&eacute;serv&eacute; votre t&eacute;l&eacute;phone pour obtenir des renseignements sur les d&eacute;lais de livraison.</p> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>Comment vais-je savoir combien de temps sera n&eacute;cessaire &agrave; la livraison de mon t&eacute;l&eacute;phone?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Le syst&egrave;me de r&eacute;servation de Fido est con&ccedil;u pour le libre-service. Nous vous enverrons des courriels hebdomadaires indiquant l'&eacute;tat de votre commande. Vous pouvez aussi acc&eacute;der &agrave; ces renseignements en ouvrant une session <a href="http://www.fido.ca/web/page/portal/Fido/Ecare_Standalone">Mon Compte</a> si vous &ecirc;tes d&eacute;j&agrave; client de Fido, ou en consultant le <a href="http://www.fido.ca/nouvellereservation">syst&egrave;me de r&eacute;servation de Fido</a> si vous avez r&eacute;serv&eacute; un appareil de Fido en vue d&rsquo;une nouvelle activation.</p> </div> </div> </div> <!-- faq 4 end --> <!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>Dois-je attendre que ma place dans la queue soit 0 avant que mon appareil me soit envoy&eacute;?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Votre place dans la file d&rsquo;attente pour le t&eacute;l&eacute;phone que vous avez r&eacute;serv&eacute; ne doit pas forc&eacute;ment atteindre 0 pour qu&rsquo;il vous soit envoy&eacute;, puisque nous recevons des stocks en quantit&eacute;s diverses de la part de nos fournisseurs. Par exemple, si vous &ecirc;tes en ce moment la 1 000e personne de la file d&rsquo;attente pour le t&eacute;l&eacute;phone que vous avez choisi et que nous recevons 1 500 unit&eacute;s de notre fournisseur, vous recevrez l&rsquo;un de ces 1 500 appareils.</p> </div> </div> </div> <!-- faq 5 end --> <!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>Puis-je r&eacute;server un t&eacute;l&eacute;phone en t&eacute;l&eacute;phonant &agrave; un repr&eacute;sentant de Fido ou en me rendant &agrave; un magasin Fido?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Non, la r&eacute;servation de t&eacute;l&eacute;phone peut seulement se faire en ligne &agrave; l&rsquo;aide du syst&egrave;me de r&eacute;servation de Fido, lequel est con&ccedil;u pour le libre-service.</p> </div> </div> </div> <!-- faq 6 end --> <!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>Les frais de r&eacute;servation de 40 $ me seront-ils rembours&eacute;s?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Nous porterons un cr&eacute;dit de 40 $ (taxes en sus) &agrave; votre compte Fido si vous avez r&eacute;serv&eacute; un appareil &agrave; titre de client actuel, ou &agrave; la carte de cr&eacute;dit que vous avez utilis&eacute;e si vous avez r&eacute;serv&eacute; dans le but d&rsquo;activer une nouvelle ligne. Le cr&eacute;dit &eacute;quivalant aux frais sera &eacute;mis dans les situations suivantes :</p> <p>1) quand votre t&eacute;l&eacute;phone quittera notre entrep&ocirc;t.</p> <p>2) si vous annulez votre r&eacute;servation en ligne.</p> <p>Nous vous enverrons un avis par courriel lorsque votre commande sera exp&eacute;di&eacute;e. Le num&eacute;ro de suivi du service de messagerie utilis&eacute; sera inscrit dans ce courriel.</p> </div> </div> </div> <!-- faq 7 end --> <!-- faq 8 start --> <div class="faq-container"> <div class="faq-question"> <h3>Que se passe-t-il si je trouve le m&ecirc;me t&eacute;l&eacute;phone que celui que j'ai command&eacute; dans un autre magasin avant que mon t&eacute;l&eacute;phone ait &eacute;t&eacute; exp&eacute;di&eacute;?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>Vous n&rsquo;avez qu&rsquo;&agrave; ouvrir une session <a href="http://www.fido.ca/web/page/portal/Fido/Ecare_Standalone">Mon Compte</a> si vous &ecirc;tes d&eacute;j&agrave; client de Fido ou &agrave; consulter le <a href="http://www.fido.ca/nouvellereservation">syst&egrave;me de r&eacute;servation de Fido </a>si vous avez r&eacute;serv&eacute; un appareil de Fido en vue d&rsquo;une nouvelle activation, puis &agrave; annuler la r&eacute;servation. Vous recevrez une confirmation de votre annulation par courriel, et les frais de r&eacute;servation de 40 $ seront automatiquement annul&eacute;s</p> </div> </div> </div> <!-- faq 8 end --> <!-- faq 9 start --> <div class="faq-container"> <div class="faq-question"> <h3>Que se passe-t-il si je change d'avis et que je souhaite r&eacute;server un autre diff&eacute;rent?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>Notre programme de r&eacute;servation vous permet de changer d'id&eacute;e &agrave; n'importe quel moment, tant que l&rsquo;&eacute;tat de la r&eacute;servation est ouvert. Vous n'avez qu&rsquo;&agrave; annuler votre premi&egrave;re r&eacute;servation et &agrave; en faire une autre. Les frais de 40 $ (taxes en sus) de la r&eacute;servation seront port&eacute;s au cr&eacute;dit de votre compte Fido. Une fois que vous aurez r&eacute;serv&eacute; un autre t&eacute;l&eacute;phone, les frais de r&eacute;servation seront port&eacute;s &agrave; votre compte.</p> </div> </div> </div> <!-- faq 9 end --> <!-- faq 10 start --> <div class="faq-container"> <div class="faq-question"> <h3>Puis-je changer mon choix de magasin pour le ramassage?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>Oui, vous pouvez choisir un nouvel &eacute;tablissement pour le ramassage &agrave; n'importe quel moment avant que votre commande soit en traitement pour l&rsquo;exp&eacute;dition par le personnel de notre entrep&ocirc;t. Pour ce faire, ouvrez une session <a href="http://www.fido.ca/web/page/portal/Fido/Ecare_Standalone">Mon Compte</a> si vous &ecirc;tes d&eacute;j&agrave; client de Fido ou consultez le <a href="http://www.fido.ca/nouvellereservation">syst&egrave;me de r&eacute;servation de Fido </a>si vous avez r&eacute;serv&eacute; un appareil de Fido en vue d&rsquo;une nouvelle activation, puis changez votre choix de magasin. Une fois que l&rsquo;&eacute;tat de votre commande devient en cours ou exp&eacute;di&eacute;e, votre commande est en route vers le magasin que vous avez choisi et sa destination ne peut &ecirc;tre chang&eacute;e.</p> </div> </div> </div> <!-- faq 10 end --> <!-- faq 11 start --> <div class="faq-container"> <div class="faq-question"> <h3>Est-ce que seul le titulaire du compte peut aller chercher le t&eacute;l&eacute;phone ou si quelqu&rsquo;un d&rsquo;autre peut le faire?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>Seuls le titulaire du compte et un contact autoris&eacute; de niveau 1 (autoris&eacute; &agrave; apporter des modifications au compte) peuvent r&eacute;cup&eacute;rer le t&eacute;l&eacute;phone. Le titulaire du compte et l'utilisateur autoris&eacute; doivent pr&eacute;senter une pi&egrave;ce d'identit&eacute; avec photo au moment de r&eacute;cup&eacute;rer le t&eacute;l&eacute;phone.</p> </div> </div> </div> <!-- faq 11 end --> <!-- faq 12 start --> <div class="faq-container"> <div class="faq-question"> <h3>Combien de temps la livraison exige-t-elle?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>Une fois que le t&eacute;l&eacute;phone est en stock, il peut s&rsquo;&eacute;couler jusqu&rsquo;&agrave; quatre jours avant qu&rsquo;il soit exp&eacute;di&eacute; au magasin de votre choix.</p> </div> </div> </div> <!-- faq 12 end --> <!-- faq 13 start --> <div class="faq-container"> <div class="faq-question"> <h3>Combien de temps le magasin gardera-t-il le t&eacute;l&eacute;phone de c&ocirc;t&eacute; pour moi?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer13" class="collapse"> <div class="faq-answer"> <p>Le magasin mettra votre appareil de c&ocirc;t&eacute; pour une p&eacute;riode pouvant aller jusqu&rsquo;&agrave; trois jours &agrave; compter de la date &agrave; laquelle le magasin le re&ccedil;oit. Un conseiller en magasin vous t&eacute;l&eacute;phonera pour vous indiquer que votre appareil est pr&ecirc;t et que vous pouvez passer le prendre. Si vous ne pouvez pas prendre possession de votre appareil dans ce d&eacute;lai, veuillez appeler le magasin et nous faire savoir si nous pouvons vous aider &agrave; trouver une solution de rechange. Ces solutions de rechange sont &agrave; la seule discr&eacute;tion du magasin. Si vous ne communiquez pas avec le magasin ni ne rappelez le conseiller, le magasin ajoutera votre appareil aux stocks communs apr&egrave;s la p&eacute;riode de mise de c&ocirc;t&eacute; de trois jours.</p> </div> </div> </div> <!-- faq 13 end --> <!-- faq 14 start --> <div class="faq-container"> <div class="faq-question"> <h3>Qu'est-ce que signifie &laquo; cat&eacute;gorie d'appareil &raquo;?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer14" class="collapse"> <div class="faq-answer"> <p>Les t&eacute;l&eacute;phones sont class&eacute;s en fonction du mod&egrave;le, de la m&eacute;moire et de la couleur. Par exemple, vous pouvez r&eacute;server un iPhone et un BlackBerry, mais vous ne pouvez pas r&eacute;server trois iPhone aux couleurs et dimensions diff&eacute;rentes.</p> </div> </div> </div> <!-- faq 14 end --> <!-- faq 15 start --> <div class="faq-container"> <div class="faq-question"> <h3>Pourquoi puis-je seulement commander un t&eacute;l&eacute;phone de chaque type?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer15" class="collapse"> <div class="faq-answer"> <p>Afin de donner au plus grand nombre de clients possible la chance d'avoir le t&eacute;l&eacute;phone de leur choix.</p> </div> </div> </div> <!-- faq 15 end --> <!-- faq 16 start --> <div class="faq-container"> <div class="faq-question"> <h3>Que signifient les diff&eacute;rents &laquo; &eacute;tats &raquo; associ&eacute;s &agrave; ma r&eacute;servation?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer16" class="collapse"> <div class="faq-answer"> <p>Si l'&eacute;tat est ouvert, votre r&eacute;servation a &eacute;t&eacute; faite et nous attendons que notre fournisseur nous envoie le produit. &Agrave; cette &eacute;tape, vous pouvez modifier l'&eacute;tablissement qui recevra le t&eacute;l&eacute;phone et l'adresse &eacute;lectronique du contact ou annuler votre r&eacute;servation.</p> <p>Si l'&eacute;tat est en cours, nous avons entam&eacute; le processus d'envoi et vous ne pouvez d&eacute;sormais plus modifier ou annuler votre r&eacute;servation. Le prochain courriel que vous recevrez fournira la confirmation de la livraison au magasin que vous avez choisi.</p> <p>Si l&rsquo;&eacute;tat est exp&eacute;di&eacute;, votre t&eacute;l&eacute;phone a quitt&eacute; notre entrep&ocirc;t et est en route vers le magasin que vous avez choisi.</p> <p>Si l&rsquo;&eacute;tat est annul&eacute;, votre r&eacute;servation a &eacute;t&eacute; annul&eacute;e et un cr&eacute;dit sera port&eacute; &agrave; votre compte pour les frais de r&eacute;servation.</p> </div> </div> </div> <!-- faq 16 end --> <!-- faq 17 start --> <div class="faq-container"> <div class="faq-question"> <h3>Pourquoi re&ccedil;ois-je plusieurs courriels pour confirmer les m&ecirc;mes renseignements?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer17" class="collapse"> <div class="faq-answer"> <p>Nous avons con&ccedil;u notre syst&egrave;me de r&eacute;servation pour que des avis par courriel soient envoy&eacute;s autant au titulaire du compte (en fonction de votre num&eacute;ro de compte) qu&rsquo;&agrave; l'utilisateur final (en fonction de votre num&eacute;ro de sans-fil). Si vous ne souhaitez plus recevoir ces courriels multiples, ouvrez votre dossier de r&eacute;servation en ligne et modifiez vos pr&eacute;f&eacute;rences concernant les adresses &eacute;lectroniques.</p> </div> </div> </div> <!-- faq 17 end --> <!-- faq 18 start --> <div class="faq-container"> <div class="faq-question"> <h3>J'obtiens un message d'erreur lorsque j'essaie d'acc&eacute;der au syst&egrave;me de r&eacute;servation de Fido.</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer18" class="collapse"> <div class="faq-answer"> <p>Supprimez les cookies et la m&eacute;moire cache de votre navigateur Internet, cela pourrait r&eacute;soudre votre probl&egrave;me. Si le probl&egrave;me persiste, essayez d'y acc&eacute;der &agrave; partir d'un autre navigateur (Firefox, Chrome, etc.).</p> </div> </div> </div> <!-- faq 18 end --> <!-- faq 19 start --> <div class="faq-container"> <div class="faq-question"> <h3>Mon nom contient un symbole (comme une apostrophe) et j'obtiens un message d'erreur quand j'essaie de r&eacute;server. Comment dois-je proc&eacute;der?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer19" class="collapse"> <div class="faq-answer"> <p>Supprimez le symbole dans le champ de l'adresse.</p> </div> </div> </div> <!-- faq 19 end --></div> Système de réservation Fido téléphone réservation réserver reservation 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Fido Reservation System

How to reserve a phone

The Fido Reservation System lets you reserve our latest phones online. Forget having to check different stores to see if they have the phone you want — our reservation system can have it waiting for you at a Fido store of your choice.

Learn more about the Fido Reservation System and how to use it.

Frequently Asked Questions

How do I reserve a phone?

Already a Fido customer? Log in the Phone Reservation section in My Account. Complete your reservations by selecting your phone and pick-up location, and proceed with the prompts. A confirmation email will be sent to you upon completion of your online reservation.

Not a Fido customer? Create an account in the Fido Reservation System then log in. Complete your reservations by selecting your phone and pick-up location, and proceed with the prompts. A confirmation email will be sent to you upon completion of your online reservation.

How much will the reserved device cost?

When picking up the reservation in store, you have several options for purchasing your new device. If you are an existing customer and are benefiting from our upgrade program, the standard hardware upgrade eligibility rules and fees apply. If you are not an existing Fido customer, you must subscribe to Fido postpaid wireless services at the same time as you pick up your device in-store. You will be subject to our standard new activation procedures, including credit check. Please speak to a Fido representative in store when picking up the reserved device for specific pricing.

If you do not wish to commit to a new Fido Agreement with your activation or upgrade, you can purchase the device at a no term price.

By reserving a phone using the Fido Reservation System, will I get my phone before everyone else?

Reserving a phone through the Fido Reservation System does not guarantee you a phone at launch. We will be dedicating inventory towards our Reservation System orders and our goal is to get your phone to you as soon as possible. However, we will also be shipping phones to stores that are not participating in the Reservation System program. For information on shipment timelines, please refer to the confirmation email you received when you reserved your phone.

How will I know how long it will be for my phone to be shipped?

The Fido Reservation System is designed for self-service. We'll send you weekly email updates with a status on your phone shipment. This information can also be accessed when you sign into your account on My Account as an existing Fido customer, or the Fido Reservation System if you reserved to activate a new Fido.

Do I have to wait until my place in line is 0 before my device ships?

Your place in line for the phone you reserved does not have to be 0 for it to ship, as we receive varying amounts of inventory from our vendor partners with each shipment. For example, if you are currently number 1,000 in line for the phone you selected, and we receive 1,500 units from our vendor partner, your order will get shipped out with those 1,500.

Can I reserve a phone by calling Fido or visiting a store?

No, phone reservations can only be made online through the Fido Reservation System, which is designed for self-service.

Will my $40 reservation fee be returned to me?

We will credit the $40 (+ taxes) reservation fee back to your Fido account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your fee will be credited under the following situations:

1) when your phone ships from our warehouse or

2) when you cancel your reservation online.

We will send you an email notification when your phone ships including the courier company tracking number that will be used to ship the phone to the store.

What happens if I find a phone in another store before my phone is shipped?

Simply sign into your account online on My Account as an existing Fido customer, or the Fido Reservation System if you reserved to activate a new Fido, and cancel your reservation. You will receive an email confirmation of your cancellation and your $40 reservation fee will be reversed automatically.

What if I change my mind and want to reserve a different phone?

Our reservation program allows you to change your mind at any time, as long as your reservation is in open status. Simply cancel your first reservation and create another. The $40 (+ taxes) fee for your reservation will be credited back to your Fido account. Once you've reserved a different phone, the reservation fee for that phone will be charged to your account.

Can I change my pick-up location?

Yes, you can change your pick-up location at any time before your order is being prepared to ship by our warehouse. To do this, sign into your account on My Account as an existing Fido customer, or the Fido Reservation System if you reserved to activate a new Fido and change your store preference. Once your order status is “in progress” or “shipped” your order is on its way to the store you chose and the location cannot be changed.

Does the account holder have to pick up the phone or can someone else do it?

Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) may pick up the phone. The account holder or authorized user must provide photo ID when picking up the phone.

How long does it take to ship my phone?

Once the phone is in inventory, it could take up to 4 days to ship to the store you chose.

How long will the store hold the phone for me?

The store will hold your device for up to three days from the time the device arrives at your store. A store rep will call you when your device is ready for pick-up. If you cannot make it to the store within this period, please call the store and let us know so we can help you make arrangements. These arrangements are at the store's discretion. If you don’t contact the store or return the call from the rep, the store will add your reserved device into their general inventory after the holding period of three days.

What does a phone family mean?

Phones are grouped by model, memory and colour. For example, you can reserve an iPhone and a BlackBerry but cannot reserve three iPhones of different colours and sizes.

Why can I only order one of each?

To give as many customers as possible the fairest opportunity to get the phone of their choice, we are limiting reservations to one order per phone type.

What do the various "statuses" mean on my reservation?

If your status is "open", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.

If your status is "in progress", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

If your status is "shipped", your phone has left our warehouse and is on its way to the store you chose.

If your status is "cancelled", your reservation has been cancelled and your reservation fee will be credited back to your account.

Why am I getting multiple emails confirming the same information?

We have designed our reservation system to send notification emails to both the account holder (based on your account number) as well as the end user (based on your wireless phone number). If you would like to stop these multiple emails, please go to your reservation online and edit your email contact preferences.

I am getting an error message when accessing the Fido Reservation System?

Clear your cookies and cache from your internet browser, this might resolve the issue. If issue persists, try from a different browser (Firefox, Chrome, etc.)

I have a symbol in my name (apostrophe for example) and I get an error message when trying to reserve. What can I do?

By removing the symbol in address field it will solve the issue.

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