Voice Messaging

Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.The first time you access your Voice Messaging service you'll be prompted to create:

• Your own personal access code (4 to 5 digits)
• A personal greeting and a recording of your name (voice signature).
• Note:During first time set-up you can press the "*" key to skip the recording of a personal greeting and voice signature and keep the default system greeting.

On fido.ca

• Reset your Voice Messaging access code by logging into My Account

Using our self-serve menu

• Alternatively, you can use our self-serve menu by dialling 6-1-1 from your Fido phone or by dialling 1-888-482-3436 from any other phone:
  • Press "1" to use the self-serve menu.
  • Press "3" to access the services menu.
  • Press "2" to change your Voice Messaging access code.
  • Follow the instructions to create a new Voice Messaging access code.

From your Fido phone:

• Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.
• Enter your access code when prompted.
• Follow the instructions to listen to your messages.

From any other phone:

• Call your own Fido phone number.
• Press the "#" key during your greeting message.
• Enter your access code when prompted.
• Follow the instructions to listen to your messages.

To modify your personal greeting message:

• Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.
• Enter your access code when prompted.
• Press the "3" key to access the customization menu.
• Press the "1" key to access the Voice Messaging customization menu.
• Press the "3" key again to access the greeting customization menu.
• Follow the instructions to delete your current greeting and/or record a new one.

1. Listen to a voice message
   • 1 = Go back 8 seconds
   • 11 = Go to beginning of message
   • 2 = Pause message/ Continue playback
   • 3 = Go forward 8 seconds
   • 33 = Go to end of message
   • 5 = Get message header (time, date and caller's number - if available)
   • 77 = Delete message immediately without hearing the full message
   • # = Skip to next message (message is saved automatically)
   • * = End playback and return to main menu
   • 5 = Get message header (time, date and caller's number - if available)
   • 7 = Delete message
   • 9 = Save message

During Playback

Aftter Playback

2. Customize your Voice Messaging service
   • Modify your access code
   • Modify your Voice Signature (recording of your name)
   • Erase and record again
   • Save the current voice signature
   • Modify your Greeting Message
   • Record new greeting
   • Erase current greeting
   • Save greeting

If you have a non-Fido phone or if your Voice Messaging settings have been deleted, simply program the following number into the settings of your device in order to retrieve your voice messages:

• Voice Messaging Retrieval Number: +1-416-821-6549

Note: There are no long distance charges for calling this number on the Fido network while you are in your Local Calling Area (LCA), even if the number is from a different province.

To set the Voice Messaging Retrieval (VMR) number for Android (instructions may vary based on the Operating System version):

• Go to Settings > Call Settings > Voicemail Settings > Voicemail Number
• Enter +14168216549
• Save the settings

For all other phones:

• Alternately, this number can be programmed either in the voicemail settings or as a quick-dial or contact.
• For assistance with an unlocked or non-Fido phone, please consult the manufacturer of your device.