We noticed that you're not using the latest version of your browser.

You'll still be able to use our site, but it might not work or look the way it's supposed to. We recommend upgrading your browser.

Exit
More

We noticed that you're not using the latest version of your browser.

You'll still be able to use our site, but it might not work or look the way it's supposed to. We recommend upgrading your browser.

Exit
Less

If you're unable to download the latest version of Internet Explorer, please ensure you have compatibility view turned off.

How to disable compatibility view

  1. Open Internet Explorer.
  2. Click on the Tools menu (you may have to press Alt to bring up the menu).
  3. If the Compatibility View box is checked, click to remove checkmark.
  4. Click Tools again.
  5. Select Compatibility View Settings.
    • Make sure "rogers.com" is not listed under "Websites you've added to Compatibility View."
  6. Close and reopen Internet Explorer.
  7. Go to rogers.com.

Support

Call Display

 

This feature lets you see an incoming caller's phone number on your phone's display, even his or her name if you’ve entered it in your phone book.

Things to Know

  • A maximum of 15 characters can be displayed.
  • Incoming calls from an international number might show as "unknown number".
  • Blocked calls will appear as "Private Name/Private Number" or "Anonymous".
  • The Name Display feature (only available on Monthly service) shows the name you provided Fido when you activated your account to the person you are calling.
  • Name won’t show on a call that’s being forwarded.
  • Text messages always display the number even if the display is blocked.

How to use Call Display

Using Call Display & Name Display

  • Receive a call: You’ll see the caller’s name and number on your phone display.
  • Make a call: The person you’re calling will see your number and name in their phone display (if they have the same feature).

Block or unblock your number from being displayed when calling

To block:

  • Temporary: Type #31#, free of charge, before each phone call.
  • Permanent: Consult your phone's User Guide for the steps to follow.

To unblock:

  • Temporary: If the display of the number is permanently blocked via your phone's menus, it may be temporarily unblocked by dialing *31# before placing a call.
  • Permanent: Consult your phone's User Guide for the steps to follow.

Using your Call Display while traveling

In Canada on the Fido network:

  • You can use the Call Display anywhere on the Fido network.

While in the U.S. or Internationally:

  • This service is generally available where there is a network supporting it. See our U.S. or International coverage maps.
  • The information may not always be shown or it may be shown in the international dialing format (+1 and 10 digit number).

Troubleshooting

My call display doesn't display the caller's phone number

If you see the following, it means the person calling has blocked their number or the telephone system used by the called did not send the information to show the number:

  • Unknown Number
  • Private Number
  • Confidential Number
  • Withheld Number
  • Call

I’m unable to reach the number that was left on my call display

  • Some numbers cannot receive incoming calls ( for example a payphone ).
fido/content on false false [Akamai-Origin-Hop] = [1] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (http://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Accept-Encoding] = [gzip] [Pragma] = [no-cache] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-944135243] [True-Client-IP] = [54.224.255.17] [Via] = [1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=1000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-1542218279;42382814;2;-1542218279;42382814;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.224.255.17] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.224.255.17] content prepaid-call-display 1529885335849 1529885335871 en PC#4d5afa1488c9477c910526e594ab1d17.17_29#1592915667|session#c6d4691ae8194699888ce5046882337b#1529887196 https%3A%2F%2Fwww.fido.ca%2Fconsumer%2Fhome%2Fandroid-mobile%3Fdefaultpageload%3Dmobile%26setLanguage%3Den~1529858144568 %7B%7D on aam_dfp%3D353242%2C591742%2C613368%2C731064%2C888346%2C1325571%2C1425727%2C1430311%2C2955902%2C3246656%2C3288500%2C9719938%2C9749182%2C9982546%2C10046876%2C10534595%2C10561325%2C10561511%2C10561479%2C11057727%2C11076831 ON true Less%20than%201%20day sas_segments%3D613368 -330454231%7CMCIDTS%7C17707%7CMCMID%7C40384694508603510470321760402196801882%7CMCAAMLH-1530490135%7C7%7CMCAAMB-1530490135%7CRKhpRz8krg2tLO6pguXWp5olkAcUniQYPHaMWWgdJ3xzPWQmdj0y%7CMCOPTOUT-1529885427s%7CNONE%7CMCAID%7CNONE%7CMCCIDH%7C-489979287%7CvVersion%7C3.1.2%7CMCSYNCSOP%7C411-17715 5b303294c08c4e08001 1 true en 40536968669666516220305407095579026939 1529886639~id=9d92baa4b68b254b31a9d72535f6b04a GA1.2.765561982.1529670865 Less%20than%201%20day sas_segments%3D613368 24%7C25%2C7%7C26 oeu1529670864639r0.4853568381590392 GA1.2.1428520428.1529670865 A01E27A077CC10770107A44E5D8356CD %7B%224666849561%22%3A%22direct%22%2C%225462673203%22%3A%22none%22%2C%224716001996%22%3A%22gc%22%2C%224707062101%22%3A%22true%22%7D a1566e79-77cc-11e8-a609-d15d5b593035 1529690594 A01E27A077CC10770107A44E5D8356CD /web/page/portal/Fido/activation_land /web/content/aboutus /web/content/careers Privacy & Terms /web/content/terms/privacy_policy /consumer/terms/use-of-website-policy#adchoices http://forums.fido.ca/t5/community/categorypage/category-id/EnglishCommunity /web/content/accessibility/relay_services http://www.crtc.gc.ca/eng/info_sht/t15.htm /web/content/sitemap Unsubscribe https://www.fido.ca/consumer/unsubscribe?setLanguage=en <div class="social-media"> <div class="contact-us"> <div class="contact-us-links" id="contact-us-link"> <a href="/web/page/portal/Fido/GCT_ContactUs" atm="footer:Store Locator"> <i class="rui-icon-call"></i> <span class="contact-us-label">Contact Us</span> </a> </div> <div class="contact-us-links" id="find-a-store"> <a href="/web/page/portal/Fido/StoreLocator" atm="footer:Contact Us"> <i class="rui-icon-locator"></i> <span class="contact-us-label">Store Locator</span> </a> </div> </div> <div id="feedback-mobile-holder"></div> <span>Follow:</span> <ul> <li><a href="https://www.facebook.com/fidomobile" aria-label="Follow us on Facebook" class="facebook" target="_blank"><i aria-hidden="true" class="rui-icon-facebook"></i></a></li> <li><a href="https://twitter.com/Fidomobile" aria-label="Follow us on Twitter" class="twitter"><i aria-hidden="true" class="rui-icon-twitter"></i></a></li> <li><a href="https://plus.google.com/+fido/posts" aria-label="Follow us on Google Plus" class="google"><i aria-hidden="true" class="rui-icon-gplus"></i></a></li> <li><a href="https://www.youtube.com/user/fidomobile" aria-label="Follow us on YouTube" class="youtube"><i aria-hidden="true" class="rui-icon-youtube"></i></a></li> <li><a href="https://instagram.com/fidomobile" aria-label="Follow us on Instagram" class="instagram"><i aria-hidden="true" class="rui-icon-instagram"></i></a></li> </ul> </div> <div class="social-media"> <div class="contact-us"> <div class="contact-us-links" id="contact-us-link"> <a href="/web/page/portal/Fido/GCT_ContactUs" atm="footer:Contactez-nous"> <i class="rui-icon-call"></i> <span class="contact-us-label">Contactez-nous</span> </a> </div> <div class="contact-us-links" id="find-a-store"> <a href="/web/page/portal/Fido/StoreLocator" atm="footer:Points de vente"> <i class="rui-icon-locator"></i> <span class="contact-us-label">Points de vente</span> </a> </div> </div> <div id="feedback-mobile-holder"></div> <span>Suivre:</span> <ul> <li><a href="https://www.facebook.com/fidomobile" aria-label="Suivez-nous sur Facebook" class="facebook" target="_blank"><i aria-hidden="true" class="rui-icon-facebook"></i></a></li> <li><a href="https://twitter.com/Fidomobile" aria-label="Suivez-nous sur Twitter" class="twitter"><i aria-hidden="true" class="rui-icon-twitter"></i></a></li> <li><a href="https://plus.google.com/+fido/posts" aria-label="Suivez-nous sur Google Plus" class="google"><i aria-hidden="true" class="rui-icon-gplus"></i></a></li> <li><a href="https://www.youtube.com/user/fidomobile" aria-label="Suivez-nous sur YouTube" class="youtube"><i aria-hidden="true" class="rui-icon-youtube"></i></a></li> <li><a href="https://instagram.com/fidomobile" aria-label="Suivez-nous sur Instagram" class="instagram"><i aria-hidden="true" class="rui-icon-instagram"></i></a></li> </ul> </div> &copy; 1996 - 2018 Fido Solutions &copy; 1996 - 2018 Fido Solutions /cms/fido/css/img/preloader.gif en fr ab bc mb nb nl ns on pe qc sk