Postpaid Voice Messaging

Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.

The first time you access your Voice Messaging service, you'll be prompted to create the following:

• Your own personal access code (4 to 5 digits long)
• A personal greeting and a recording of your name (your voice signature)
  • Note: You can’t keep the default greeting, and your voice signature can’t be deleted once it’s recorded.

Having trouble setting up your voicemail?

If you’ve tried setting up your voicemail yourself but it’s still not working, we can help. Just contact us.

Reset your Voice Messaging access code by logging into My Account

1. Login to fido.ca.
2. Choose the wireless account or mobile number for which you’d like to change the voicemail password and select View Usage & Manage for this account.
3. Select Reset voicemail password.
4. Enter and confirm the new voicemail password, then select SUBMIT.

1. Log in to the Fido My Account App on your mobile phone.
2. From the dropdown menu at the top of the screen, choose the wireless account or mobile number for which you’d like to change the voicemail password.
3. Select the PHONE tab, then select UPDATE VOICEMAIL PASSWORD.
4. Enter the new password and select CHANGE PASSWORD.

Alternatively, you can use our self-serve menu by dialling 6-1-1 from your Fido phone or by dialling 1-888-481-3436 from any other phone.

• Press "2" to use the self-serve menu.
• Press "3" to access the services menu (for Fido Roam_TM and all other available transactions).
• Press "4" to change your PIN.
• Press “3” again to reset your voicemail password.
• Follow the instructions to create a new Voice Messaging access code.

• Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.
• Enter your access code when prompted.
• Follow the instructions to listen to your messages.

• Call your own Fido phone number.
• Press the "#" key during your greeting message.
• Enter your access code when prompted.
• Follow the instructions to listen to your messages.

Now you can extend your voicemail to six rings from four rings. Contact us to set-up Voicemail Ring Extension on your number.

To modify your personal greeting message:

1. Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.
2. Enter your access code when prompted.
3. Press the "3" key to access the customization menu.
4. Press the "1" key to access the Voice Messaging cuztomization menu.
5. Press the "3" key again to access the greeting customization menu.
6. Follow the instructions to delete your current greeting and/or record a new one.

For assistance in using your Voice Messaging service and navigating within it, consult the following menus and options:

1. Listen to a voice message
   During Playback

Listen to a voice message

Send a voice message to a Fido number

Modify the Voice Messaging service

If you have a non-Fido phone or if your Voice Messaging settings have been deleted, simply program the following number into the settings of your device in order to retrieve your voice messages:

• Voice Messaging Retrieval Number: +1-416-821-6549

Note: There are no long-distance charges for calling this number on the Fido network while you are in your local calling area (LCA), even if the number is from a different province.

1. Access your phone keypad
2. Dial *5005*86*+14168216549# and press Call
3. The screen will flash briefly indicating the number has been programmed
4. The above instructions may not work for all models of iPhone

1. Go to Settings > Call Settings > Voicemail Settings > Voicemail Number
2. Enter +14168216549
3. Save the settings

• Alternately this number can be programmed either in the voicemail settings or as a quick-dial or contact.
• For assistance with a non-Fido phone, please consult the manufacturer of your device.

To access your messages from anywhere in the world simply press and hold the "1" key on your phone.
The following rates apply: