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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie=AD8A6A99AAEE9F29CD3AD73EF351EFFB] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-1642475075] [True-Client-IP] = [54.235.48.106] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=1000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;1531005351;95880083;2;1531005351;95880083;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.235.48.106, 23.215.131.5] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.235.48.106, 23.215.131.5] content postpaid-voice-messaging on AD8A6A99AAEE9F29CD3AD73EF351EFFB /default/main/internet/fido/WORKAREA/common en_US j6ho4rlu 2017-08-24 18:33:08 true site/support j6ho4rlu templatedata/site/support/data/mobile/postpaid-voice-messaging 1508874816 2017-10-24 15:59:50 /default/main/internet/fido/STAGING /default/main/internet/fido postpaid-voice-messaging 1508339193386 2017-10-24 15:59:50 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/postpaid-voice-messaging templatedata/site/support/data/mobile/postpaid-voice-messaging 1 true postpaid-voice-messaging ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile AddOns regular how_tos manage_your_calls monthly 705 Voice Messaging | Fido Support Voice Messaging: Allows a person who calls you to record a message when you’re unavailable to answer. Voice Messaging <div class="rui-support-resulttypes support-tabs"> <ul> <li><a href="/consumer/content/prepaid-voice-messaging"> Prepaid </a></li> <li class="active"><a> Postpaid </a></li> </ul> </div> <p>&nbsp;</p> <p><strong>Voice Messaging:</strong> Allows a person who calls you to record a message when you&rsquo;re unavailable to answer.<br /> <a href="/web/content/manageyourcalls/calldisplay_minivoicemail">How much does it cost?</a></p> <p><strong>Premium Voicemail-To-Text:</strong> Allows you to listen to and READ your messages without dialing into your Voice Messaging service. Available for any mobile phone that supports Picture and Video Messaging (MMS).<br /> <a href="/web/content/manageyourcalls/visualvoicemailplus&amp;lang=en&amp;lang=en">How much does it cost?</a>.</p> <p><strong> Enhanced Voice Messaging:</strong> Allows a person who calls you to record a message when you&rsquo;re unavailable to answer.<br /><a href="/web/content/manageyourcalls/enhancedvoicemessaging&amp;lang=en">How much does it cost?</a></p> <h3>How to use Voice Messaging</h3> <div class="faq-container"> <div class="faq-question"> <h3>First time set-up</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.</p> <p>The first time you access your Voice Messaging service, you'll be prompted to create the following:</p> <ul> <li>Your own personal access code (4 to 5 digits long)</li> <li>A personal greeting and a recording of your name (your voice signature) <ul> <li>Note: You can&rsquo;t keep the default greeting, and your voice signature can&rsquo;t be deleted once it&rsquo;s recorded.</li> </ul> </li> </ul> <p><strong>Having trouble setting up your voicemail?</strong></p> <p>If you&rsquo;ve tried setting up your voicemail yourself but it&rsquo;s still not working, we can help. Just <a href="https://www.fido.ca/consumer/contact-us" target="_blank">contact us</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Resetting or changing your Voice Messaging access code</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <h4>On fido.ca</h4> <ul> <li><a href="/web/page/portal/Fido/Ecare_voiceMail_land">Reset your Voice Messaging access code</a> by logging into My Account</li> </ul> <h4>Using our Self-serve menu</h4> <ul> <li>Alternatively, you can use our self-serve menu by dialling6-1-1 from your Fido phone or by dialling1-888-481-3436 from any other phone: <ul> <li>Press <strong>"1"</strong> to use the self-serve menu.</li> <li>Press <strong>"3"</strong> to access the services menu.</li> <li>Press <strong>"2"</strong> to change your Voice Messaging access code.</li> <li>Follow the instructions to create a new Voice Messaging access code.</li> </ul> </li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Listening to your voice messages</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>From your Fido phone:</p> <ul> <li>Press and hold the <strong>"1"</strong> key on your phone for a few seconds to access your Voice Messaging service.</li> <li>Enter your access code when prompted.</li> <li>Follow the instructions to listen to your messages.</li> </ul> <p>From any other phone:</p> <ul> <li>Call your own Fido phone number.</li> <li>Press the <strong>"#"</strong> key during your greeting message.</li> <li>Enter your access code when prompted.</li> <li>Follow the instructions to listen to your messages.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Storage capacity and functionality</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <table class="table-calls-forwarding" border="0"> <thead> <tr> <th>&nbsp;</th><th>Voice Messaging</th><th>Premium Voice Messaging</th><th>Enhanced Voice Messaging</th> </tr> </thead> <tbody> <tr> <td><span class="txtb">Number of messages</span></td> <td>3 voice messages</td> <td>35 voice messages</td> <td>35 voice messages</td> </tr> <tr> <td><span class="txtb">Length of messages</span></td> <td>3 minutes each</td> <td>5 minutes each</td> <td>5 minutes each</td> </tr> <tr> <td><span class="txtb">Storage of new messages -(unheard)</span></td> <td>3 days</td> <td>10 days</td> <td>10 days</td> </tr> <tr> <td><span class="txtb">Storage of saved messages</span></td> <td>3 days</td> <td>10 days</td> <td>10 days</td> </tr> <tr> <td><span class="txtb">Personal greeting</span></td> <td>A 60 second voice signature</td> <td>A 3 minute personal greeting or a 60 second voice signature</td> <td>A 3 minute personal greeting or a 60 second voice signature</td> </tr> <tr> <td><span class="txtb">Special greeting</span></td> <td>N/A</td> <td>A 3 minute special greeting</td> <td>A 3 minute special greeting</td> </tr> <tr> <td><span class="txtb">Distribution list</span></td> <td>N/A</td> <td>20 distribution lists of 50 members each</td> <td>20 distribution lists of 50 members each</td> </tr> <tr> <td><span class="txtb">Instant reply</span></td> <td>N/A</td> <td>Included</td> <td>Included</td> </tr> <tr> <td><span class="txtb">Text transcription</span></td> <td>N/A</td> <td>Included</td> <td>N/A</td> </tr> </tbody> </table> <p>Now you can extend your voicemail to six rings from four rings. <a href="https://www.fido.ca/consumer/contact-us">Contact us to set-up Voicemail Ring Extension</a>&nbsp;on your number.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Managing your greeting</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>To modify your personal greeting message:</p> <ul> <li>Press and hold the <strong>"1"</strong> key on your phone for a few seconds to access your Voice Messaging service.</li> <li>Enter your access code when prompted.</li> <li>Press the <strong>"3"</strong> key to access the customization menu.</li> <li>Press the <strong>"1"</strong> key to access the Voice Messaging cuztomization menu.</li> <li>Press the <strong>"3"</strong> key again to access the greeting customization menu.</li> <li>Follow the instructions to delete your current greeting and/or record a new one.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Managing your messages</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>For assistance in using your Voice Messaging service and navigating within it, consult the following menus and options:</p> <!-- VoiceMail--> <h4>Voice Messaging</h4> <ol> <li>&nbsp;<ol> <li>Listen to a voice message<br />During Playback <dl> <dd>1. Go back 8 seconds<br /> 11. Go to beginning of message<br /> 2. Pause message/ Continue playback<br /> 3. Go forward 8 seconds<br /> 33. Go to end of message<br /> 5. Get message header (time, date and caller's number - if available)<br /> 77. Delete message immediately without hearing the full message<br /> #. Skip to next message (message is saved automatically)<br /> *. End playback and return to main menu</dd> </dl> After Playback <dl> <dd>5. Get message header (time, date and caller's number - if available)<br /> 7. Delete message<br /> 9. Save message</dd> </dl> </li> <li>Customize your Voice Messaging service</li> </ol></li> </ol> <dl> <dd> <dl> <dd>1. Modify your access code</dd> <dd>2. Modify your Voice Signature (recording of your name)</dd> <dd>3. Modify your Greeting Message</dd> </dl> </dd> </dl> <!-- // Voicemail --> <!-- --> <h4>Premium Voicemail-To-Text</h4> <ol> <li>&nbsp;<ol> <li>Listen to a voice message<br />During Playback <dl> <dd>1. Go back 8 seconds<br /> 11. Go to beginning of message<br /> 2. Pause message/ Continue playback<br /> 3. Go forward 8 seconds<br /> 33. Go to end of message<br /> 5. Get message header (time, date and caller's number - if available)<br /> 77. Delete message immediately without hearing the full message<br /> #. Skip to next message (message is saved automatically)<br /> *. End playback and return to main menu</dd> </dl> After Playback <dl> <dd>5. Get message header (time, date and caller's number - if available)<br /> 7. Delete message<br /> 9. Save message</dd> </dl> </li> <li>Send a voice message to a Fido number</li> <li>Modify the Voice Messaging service</li> </ol></li> </ol> <dl> <dd>1. Personalize the Voice Messaging service <dl> <dd>1. Modify your acces code</dd> <dd>2. Modify your voice signature (recording of your name) <dl> <dd>1. Erase and record again</dd> <dd>2. Save the current voice signature</dd> </dl> </dd> <dd>3. Modify your greeting message <dl> <dd>1. Record new greeting</dd> <dd>2. Erase current greeting</dd> <dd>3. Save greeting</dd> </dl> </dd> </dl> </dd> <dd> <dl>2. Manage distribution lists <dd>1. Modify existing distribution list</dd> <dd>2. Create a distribution list</dd> <dd>3. Erase a distribution list</dd> </dl> </dd> </dl></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Setting the Voice Messaging Retrieval Number (VMR)</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>If you have a non-Fido phone or if your Voice Messaging settings have been deleted, simply program the following number into the settings of your device in order to retrieve your voice messages:</p> <ul> <li>Voice Messaging Retrieval Number: +1-416-821-6549</li> </ul> <p>Note: There are no long-distance charges for calling this number on the Fido network while you are in your local calling area (LCA), even if the number is from a different province.</p> <h4>To set the Voice Messaging Retrieval (VMR) number for iPhone:</h4> <ul> <li>Access your phone keypad</li> <li>Dial *5005*86*+14168216549# and press Call</li> <li>The screen will flash briefly indicating the number has been programmed</li> <li>The above instructions may not work for all models of iPhone</li> </ul> <h4>To set the Voice Messaging Retrieval (VMR) number for Android<br /> (instructions may vary based on Operating System version):</h4> <ul> <li>Go to Settings &gt; Call Settings &gt; Voicemail Settings &gt; Voicemail Number</li> <li>Enter +14168216549</li> <li>Save the settings</li> </ul> <h4>For all other phones:</h4> <ul> <li>Alternately this number can be programmed either in the voicemail settings or as a quick-dial or contact.</li> <li>For assistance with a non-Fido phone, please consult the manufacturer of your device.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Using your Voice Messaging while travelling</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>To access your messages from anywhere in the world simply press and hold the <strong>"1"</strong> key on your phone.<br /> The following rates apply:</p> <table class="table-calls-forwarding" border="0"> <thead> <tr> <th>Location</th><th>Retrieving your messages</th><th>Message deposited in your voicemail</th> </tr> </thead> <tbody> <tr> <td>While on the Fido network in your Local Calling Area</td> <td>Airtime charges apply.</td> <td style="text-align: center;" rowspan="5">No charge</td> </tr> <tr> <td>While on the Fido network outside your Local Calling Area</td> <td>Airtime and long distance charges apply. <br /> <a href="/web/content/ldtravelling">View our rates</a></td> </tr> <tr> <td>While roaming on another network in Canada</td> <td>Airtime and long distance charges apply. <br /> <a href="/web/content/ldtravelling/can_roaming">View our rates</a></td> </tr> <tr> <td>While in the USA</td> <td>Airtime and long distance charges apply. <br /> <a href="/web/content/coverageroaming/roaming_us_rates">View our U.S. Roaming rates</a></td> </tr> <tr> <td>While in an international destination</td> <td>Airtime and Long Distance charges apply. <br /> <a href="http://www.fido.ca/web/page/portal/Fido/FidoOptions?forwardTo=internationalRoamingInfo">View our International Roaming rates</a></td> </tr> </tbody> </table> </div> </div> </div> voice messaging Messagerie vocale | Soutien Fido Messagerie vocale : Elle permet à la personne qui vous appelle d'enregistrer un message vocal s'il vous est impossible de répondre. Messagerie vocale <div class="rui-support-resulttypes support-tabs"> <ul> <li><a href="/consumer/content/prepaid-voice-messaging"> Prepay&eacute;s </a></li> <li class="active"><a> Postpay&eacute;s </a></li> </ul> </div> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>Messagerie vocale :</strong> Elle permet &agrave; la personne qui vous appelle d&rsquo;enregistrer un message vocal s&rsquo;il vous est impossible de r&eacute;pondre.<br /> <a href="/web/content/manageyourcalls/calldisplay_minivoicemail&amp;lang=fr">Combien &ccedil;a co&ucirc;te ?</a></p> <p><strong>Messagerie vocale &agrave; texto sup&eacute;rieure :</strong> Ce service vous permet d'&eacute;couter et de <strong>LIRE</strong> vos messages sans avoir &agrave; composer un num&eacute;ro pour acc&eacute;der &agrave; votre bo&icirc;te vocale. La Messagerie vocale &agrave; texto sup&eacute;rieure est offerte pour tout appareil prenant en charge la messagerie image et vid&eacute;o. <br /> <a href="/web/content/manageyourcalls/visualvoacemailplus&amp;lang=fr">Combien &ccedil;a co&ucirc;te ?</a>.</p> <p><strong> Messagerie vocale &eacute;volu&eacute;e :</strong> Elle permet &agrave; la personne qui vous appelle d'enregistrer un message vocal s'il vous est impossible de r&eacute;pondre. <br /><a href="/web/content/manageyourcalls/enhancedvoicemessaging&amp;lang=fr">Combien &ccedil;a co&ucirc;te ?</a>.</p> <h3>Comment utiliser la Messagerie vocale</h3> <div class="faq-container"> <div class="faq-question"> <h3>Configuration initiale</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Appuyez sur la touche &laquo; 1 &raquo; de votre appareil et maintenez-la enfonc&eacute;e quelques secondes pour acc&eacute;der &agrave; votre service de Messagerie vocale.</p> <p>La premi&egrave;re fois que vous acc&eacute;derez &agrave; votre Messagerie vocale, on vous demandera de cr&eacute;er ce qui suit :</p> <ul> <li>Votre code d&rsquo;acc&egrave;s personnel (4 ou 5 chiffres);</li> <li>Votre message d&rsquo;accueil personnalis&eacute; et un enregistrement de votre nom (signature vocale). <ul> <li>Remarque : Il n&rsquo;est pas possible de conserver le message d&rsquo;accueil par d&eacute;faut ni d&rsquo;effacer votre signature vocale.</li> </ul> </li> </ul> <p><strong>Vous n&rsquo;arrivez pas &agrave; configurer votre messagerie vocale?</strong></p> <p>Si vous avez essay&eacute; de configurer votre messagerie vocale, mais qu&rsquo;elle ne fonctionne pas, on peut vous aider. <a href="https://www.fido.ca/consumer/contact-us?setLanguage=fr" target="_blank">Communiquez avec nous</a>!</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>R&eacute;initialisation ou changement de votre code d'acc&egrave;s &agrave; la Messagerie vocale</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <h4>Sur fido.ca</h4> <ul> <li><a href="/web/page/portal/Fido/Ecare_voiceMail_land">R&eacute;initialisez votre code d&rsquo;acc&egrave;s &agrave; la Messagerie vocale </a> en ouvrant une session sur Mon Compte.</li> </ul> <h4>En utilisant le menu libre-service</h4> <ul> <li>Vous pouvez &eacute;galement utiliser le menu libre-service en composant le6-1-1 &agrave; m&ecirc;me votre t&eacute;l&eacute;phone Fido ou le1-888-481-3436 de n&rsquo;importe quel autre t&eacute;l&eacute;phone : <ul> <li>Appuyez sur <strong>&laquo; 1 &raquo;</strong> pour utiliser le menu libre-service.</li> <li>Appuyez sur <strong>&laquo; 3 &raquo;</strong> pour acc&eacute;der au menu des services.</li> <li>Appuyez sur <strong>&laquo; 2 &raquo;</strong> pour changer votre code d'acc&egrave;s &agrave; la Messagerie vocale.</li> <li>Suivez les directives pour cr&eacute;er un nouveau code d&rsquo;acc&egrave;s &agrave; la Messagerie vocale.</li> </ul> </li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>&Eacute;coute de vos messages</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>&Agrave; partir de votre t&eacute;l&eacute;phone Fido :</p> <ul> <li>Appuyez sur la touche <strong>&laquo; 1 &raquo;</strong> de votre appareil et maintenez-la enfonc&eacute;e quelques secondes pour acc&eacute;der &agrave; votre service de Messagerie vocale.</li> <li>Entrez votre code d&rsquo;acc&egrave;s &agrave; l&rsquo;invite de commande.</li> <li>Suivez les consignes pour &eacute;couter vos messages.</li> </ul> <p>&Agrave; partir de tout autre t&eacute;l&eacute;phone :</p> <ul> <li>Composez votre propre num&eacute;ro de t&eacute;l&eacute;phone Fido.</li> <li>Appuyez sur la touche <strong>&laquo; # &raquo;</strong> pendant votre message d&rsquo;accueil.</li> <li>Entrez votre code d&rsquo;acc&egrave;s &agrave; l&rsquo;invite de commande.</li> <li>Suivez les consignes pour &eacute;couter vos messages.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Capacit&eacute; et fonctionnalit&eacute; de stockage</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <table class="table-calls-forwarding" border="0"> <thead> <tr> <th>&nbsp;</th><th>Messagerie vocale</th><th>Messagerie vocale sup&eacute;rieure</th><th>Messagerie vocale &eacute;volu&eacute;e</th> </tr> </thead> <tbody> <tr> <td><span class="txtb">Nombre de messages</span></td> <td>3 messages vocaux</td> <td>35 messages vocaux</td> <td>35 messages vocaux</td> </tr> <tr> <td><span class="txtb">Longueur des messages</span></td> <td>3 minutes chacun</td> <td>5 minutes chacun</td> <td>5 minutes chacun</td> </tr> <tr> <td><span class="txtb">Stockage des nouveaux messages (non &eacute;cout&eacute;s)</span></td> <td>3 jours</td> <td>10 jours</td> <td>10 jours</td> </tr> <tr> <td><span class="txtb">Stockage des messages sauvegard&eacute;s</span></td> <td>3 jours</td> <td>10 jours</td> <td>10 jours</td> </tr> <tr> <td><span class="txtb">Message d&rsquo;accueil personnalis&eacute;</span></td> <td>Signature vocale de 60 secondes</td> <td>Message d&rsquo;accueil personnalis&eacute; de 3 minutes ou signature vocale de 60 secondes</td> <td>Message d&rsquo;accueil personnalis&eacute; de 3 minutes ou signature vocale de 60 secondes</td> </tr> <tr> <td><span class="txtb">Message d&rsquo;accueil sp&eacute;cial</span></td> <td>S.O.</td> <td>Message d&rsquo;accueil sp&eacute;cial de 3 minutes</td> <td>Message d&rsquo;accueil sp&eacute;cial de 3 minutes</td> </tr> <tr> <td><span class="txtb">Liste de distribution</span></td> <td>S.O.</td> <td>20 listes de distribution comprenant chacune 50 membres</td> <td>20 listes de distribution comprenant chacune 50 membres</td> </tr> <tr> <td><span class="txtb">R&eacute;ponse instantan&eacute;e</span></td> <td>S.O.</td> <td>Comprise</td> <td>Comprise</td> </tr> <tr> <td><span class="txtb">Transcription pour message texte</span></td> <td>S.O.</td> <td>Comprise</td> <td>S.O.</td> </tr> </tbody> </table> <p>Vous pouvez maintenant prolonger la p&eacute;riode de sonnerie de votre bo&icirc;te vocale de quatre &agrave; six sonneries. <a href="https://www.fido.ca/consumer/contact-us">Communiquez avec nous pour configurer le service de Prolongation de la p&eacute;riode de sonnerie</a>&nbsp;pour votre ligne.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Gestion de votre message d&rsquo;accueil</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Pour modifier votre message d&rsquo;accueil personnalis&eacute; :</p> <ul> <li>Appuyez sur la touche <strong>&laquo; 1 &raquo;</strong> de votre appareil et maintenez-la enfonc&eacute;e quelques secondes pour acc&eacute;der &agrave; votre service de Messagerie vocale.</li> <li>Entrez votre code d&rsquo;acc&egrave;s &agrave; l&rsquo;invite de commande.</li> <li>Appuyez sur la touche <strong>&laquo; 3 &raquo;</strong> pour acc&eacute;der au menu de personnalisation.</li> <li>Appuyez sur la touche <strong>&laquo; 1 &raquo;</strong> pour acc&eacute;der au menu de personnalisation de la Messagerie vocale.</li> <li>Appuyez sur la touche <strong>&laquo; 3 &raquo;</strong> de nouveau pour acc&eacute;der au menu de personnalisation du message d&rsquo;accueil.</li> <li>Suivez les consignes pour supprimer votre message d'accueil actuel ou en enregistrer un nouveau.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Gestion de vos messages</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Afin d&rsquo;obtenir de l&rsquo;aide pour utiliser votre service de Messagerie vocale et y naviguer, consultez les menus et les options suivants :</p> <!-- VoiceMail--> <h4>Messagerie vocale</h4> <ol> <li>&nbsp;<ol> <li>&Eacute;couter un message vocal<br />Pendant la lecture du message <dl> <dd>1 = Recul de huit secondes<br /> 11 = Retour au d&eacute;but du message<br /> 2 = Pause/reprise de l&rsquo;&eacute;coute<br /> 3 = Saut avant de huit secondes<br /> 33 = Saut &agrave; la fin du message<br /> 5 = En-t&ecirc;te de r&eacute;cup&eacute;ration de message (l&rsquo;heure, la date et le num&eacute;ro de t&eacute;l&eacute;phone de la personne qui appelle si ces renseignements sont disponibles)<br /> 77 = Supprimer un message imm&eacute;diatement sans l&rsquo;&eacute;couter au complet<br /> # = Passer au prochain message (le message est automatiquement sauvegard&eacute;)<br /> * = Mettre fin &agrave; la lecture et retourner au menu principal</dd> </dl> Apr&egrave;s la lecture du message <dl> <dd>5 = En-t&ecirc;te de r&eacute;cup&eacute;ration de message (l&rsquo;heure, la date et le num&eacute;ro de t&eacute;l&eacute;phone de la personne qui appelle si ces renseignements sont disponibles)<br /> 7 = Suppression du message<br /> 9 = Sauvegarde du message</dd> </dl> </li> <li>Personnaliser votre service de Messagerie vocale</li> </ol></li> </ol> <dl> <dd> <dl> <dd>1 = Modifier votre code d&rsquo;acc&egrave;s</dd> <dd>2 = Modifier votre signature vocale (enregistrement de votre nom)</dd> <dd>3 = Modifier votre message d&rsquo;accueil</dd> </dl> </dd> </dl> <!-- // Voicemail --> <h4>Messagerie vocale &agrave; texto sup&eacute;rieure</h4> <ol> <li>&nbsp;<ol> <li>&Eacute;couter un message vocal<br />Pendant la lecture du message <dl> <dd>1 = Recul de huit secondes<br /> 11 = Retour au d&eacute;but du message<br /> 2 = Pause/reprise de l&rsquo;&eacute;coute<br /> 3 = Saut avant de huit secondes<br /> 33 = Saut &agrave; la fin du message<br /> 5 = En-t&ecirc;te de r&eacute;cup&eacute;ration de message (l&rsquo;heure, la date et le num&eacute;ro de t&eacute;l&eacute;phone de la personne qui appelle si ces renseignements sont disponibles)<br /> 77 = Supprimer un message imm&eacute;diatement sans l&rsquo;&eacute;couter au complet<br /> # = Passer au prochain message (le message est automatiquement sauvegard&eacute;)<br /> * = Mettre fin &agrave; la lecture et retourner au menu principal</dd> </dl> Apr&egrave;s l&rsquo;&eacute;coute du message <dl> <dd>5 = En-t&ecirc;te de r&eacute;cup&eacute;ration de message (l&rsquo;heure, la date et le num&eacute;ro de t&eacute;l&eacute;phone de la personne qui appelle si ces renseignements sont disponibles)<br /> 7 = Suppression du message<br /> 9 = Sauvegarde du message</dd> </dl> </li> <li>Envoyer un message vocal &agrave; un num&eacute;ro de t&eacute;l&eacute;phone Fido</li> <li>Modifier le service de Messagerie vocale</li> </ol></li> </ol> <dl> <dd>1. Personnaliser votre service de Messagerie vocale <dl> <dd>1. Modifier votre code d&rsquo;acc&egrave;s</dd> <dd>2. Modifier votre signature vocale (l'enregistrement de votre nom) <dl> <dd>1. Supprimer la signature vocale et l&rsquo;enregistrer &agrave; nouveau</dd> <dd>2. Sauvegarder la signature vocale actuelle</dd> </dl> </dd> <dd>3. Modifier votre message d&rsquo;accueil <dl> <dd>1. Enregistrer un nouveau message d&rsquo;accueil</dd> <dd>2. Supprimer un message d&rsquo;accueil actuel</dd> <dd>3. Sauvegarder un message d&rsquo;accueil</dd> </dl> </dd> </dl> </dd> <dd> <dl>2. G&eacute;rer les listes de distribution <dd>1. Modifier une liste de distribution</dd> <dd>2. Cr&eacute;er une liste de distribution</dd> <dd>3. Supprimer une liste de distribution</dd> </dl> </dd> </dl></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Configuration du num&eacute;ro de r&eacute;cup&eacute;ration des messages vocaux</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Si vous avez un t&eacute;l&eacute;phone d&rsquo;une autre marque que Fido ou encore si vos r&eacute;glages de Messagerie vocale ont &eacute;t&eacute; effac&eacute;s, il suffit de programmer le num&eacute;ro suivant dans les param&egrave;tres de votre appareil afin de r&eacute;cup&eacute;rer vos messages vocaux :</p> <ul> <li>Num&eacute;ro de r&eacute;cup&eacute;ration de messages vocaux : +1-416-821-6549</li> </ul> <p>Remarque: Aucuns frais d&rsquo;interurbain ne s&rsquo;appliquent &agrave; la composition de ce num&eacute;ro sur le r&eacute;seau de Fido lorsque vous vous trouvez dans votre zone d'appels locaux, m&ecirc;me si le num&eacute;ro est associ&eacute; &agrave; une autre province.</p> <h4>Configurer le num&eacute;ro de r&eacute;cup&eacute;ration des messages vocaux pour iPhone</h4> <ul> <li>Acc&eacute;dez au clavier de votre t&eacute;l&eacute;phone.</li> <li>Composez *5005*86*+14168216549# et appuyez sur la touche d&rsquo;appel.</li> <li>L&rsquo;&eacute;cran clignotera bri&egrave;vement et indiquera que le num&eacute;ro a &eacute;t&eacute; programm&eacute;.</li> <li>Les directives ci-dessus ne fonctionnent pas n&eacute;cessairement pour tous les mod&egrave;les d&rsquo;iPhone.</li> </ul> <h4>Configurer le num&eacute;ro de r&eacute;cup&eacute;ration des messages vocaux pour Android<br /> (les directives peuvent varier selon la version du syst&egrave;me d&rsquo;exploitation) :</h4> <ul> <li>Allez &agrave; Param&egrave;tres &gt; Param&egrave;tres d&rsquo;appel &gt; Param&egrave;tres de messagerie vocale &gt; Num&eacute;ro de messagerie vocale.</li> <li>Entrez +14168216549</li> <li>Enregistrez les param&egrave;tres.</li> </ul> <h4>Pour tous les autres t&eacute;l&eacute;phones</h4> <ul> <li>Ce num&eacute;ro peut &ecirc;tre programm&eacute; dans les param&egrave;tres de messagerie vocale, comme num&eacute;ro &agrave; composition rapide ou comme num&eacute;ro d&rsquo;un contact.</li> <li>Afin d&rsquo;obtenir de l&rsquo;aide pour un t&eacute;l&eacute;phone de marque autre que Fido, veuillez consulter le fabricant.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Utilisation de la Messagerie vocale pendant vos d&eacute;placements</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>Pour acc&eacute;der &agrave; vos messages n&rsquo;importe o&ugrave; dans le monde, appuyez simplement sur la touche &laquo; 1 &raquo; de votre t&eacute;l&eacute;phone. <br /> Les tarifs suivants s&rsquo;appliquent :</p> <table class="table-calls-forwarding" border="0"> <thead> <tr> <th>Lieu</th><th>R&eacute;cup&eacute;ration de vos messages</th><th>Message laiss&eacute; dans votre syst&egrave;me de Messagerie vocale</th> </tr> </thead> <tbody> <tr> <td>Lorsque vous vous trouvez sur le r&eacute;seau Fido dans votre zone d'appels locaux</td> <td>Des frais de temps d&rsquo;antenne s&rsquo;appliquent.</td> <td style="text-align: center;" rowspan="5">Sans frais</td> </tr> <tr> <td>Lorsque vous vous trouvez sur le r&eacute;seau Fido &agrave; l'ext&eacute;rieur de votre zone d'appels locaux</td> <td>Des frais de temps d'antenne et d'interurbain s'appliquent <br /> <a href="/web/content/ldtravelling">Consulter nos tarifs</a></td> </tr> <tr> <td>Lorsque vous &ecirc;tes en itin&eacute;rance sur un autre r&eacute;seau au Canada</td> <td>Des frais de temps d'antenne et d'itin&eacute;rance s'appliquent. <br /> <a href="/web/content/ldtravelling/can_roaming">Consulter nos tarifs</a></td> </tr> <tr> <td>Lorsque vous vous trouvez aux &Eacute;tats-Unis</td> <td>Des frais de temps d'antenne et d'itin&eacute;rance s'appliquent. <br /> <a href="/web/content/coverageroaming/roaming_us_rates">Consulter nos tarifs d'itin&eacute;rance aux &Eacute;tats-Unis</a></td> </tr> <tr> <td>Lorsque vous vous trouvez ailleurs &agrave; l&rsquo;&eacute;tranger</td> <td>Des frais d&rsquo;itin&eacute;rance s&rsquo;appliquent. <br /> <a href="http://www.fido.ca/web/page/portal/Fido/FidoOptions?forwardTo=internationalRoamingInfo">Consulter nos tarifs d'itin&eacute;rance internationale</a></td> </tr> </tbody> </table> </div> </div> </div> Messagerie vocale 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Voice Messaging

 

Voice Messaging: Allows a person who calls you to record a message when you’re unavailable to answer.
How much does it cost?

Premium Voicemail-To-Text: Allows you to listen to and READ your messages without dialing into your Voice Messaging service. Available for any mobile phone that supports Picture and Video Messaging (MMS).
How much does it cost?.

Enhanced Voice Messaging: Allows a person who calls you to record a message when you’re unavailable to answer.
How much does it cost?

How to use Voice Messaging

First time set-up

Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.

The first time you access your Voice Messaging service, you'll be prompted to create the following:

  • Your own personal access code (4 to 5 digits long)
  • A personal greeting and a recording of your name (your voice signature)
    • Note: You can’t keep the default greeting, and your voice signature can’t be deleted once it’s recorded.

Having trouble setting up your voicemail?

If you’ve tried setting up your voicemail yourself but it’s still not working, we can help. Just contact us.

Resetting or changing your Voice Messaging access code

On fido.ca

Using our Self-serve menu

  • Alternatively, you can use our self-serve menu by dialling6-1-1 from your Fido phone or by dialling1-888-481-3436 from any other phone:
    • Press "1" to use the self-serve menu.
    • Press "3" to access the services menu.
    • Press "2" to change your Voice Messaging access code.
    • Follow the instructions to create a new Voice Messaging access code.

Listening to your voice messages

From your Fido phone:

  • Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.
  • Enter your access code when prompted.
  • Follow the instructions to listen to your messages.

From any other phone:

  • Call your own Fido phone number.
  • Press the "#" key during your greeting message.
  • Enter your access code when prompted.
  • Follow the instructions to listen to your messages.

Storage capacity and functionality

 Voice MessagingPremium Voice MessagingEnhanced Voice Messaging
Number of messages 3 voice messages 35 voice messages 35 voice messages
Length of messages 3 minutes each 5 minutes each 5 minutes each
Storage of new messages -(unheard) 3 days 10 days 10 days
Storage of saved messages 3 days 10 days 10 days
Personal greeting A 60 second voice signature A 3 minute personal greeting or a 60 second voice signature A 3 minute personal greeting or a 60 second voice signature
Special greeting N/A A 3 minute special greeting A 3 minute special greeting
Distribution list N/A 20 distribution lists of 50 members each 20 distribution lists of 50 members each
Instant reply N/A Included Included
Text transcription N/A Included N/A

Now you can extend your voicemail to six rings from four rings. Contact us to set-up Voicemail Ring Extension on your number.

Managing your greeting

To modify your personal greeting message:

  • Press and hold the "1" key on your phone for a few seconds to access your Voice Messaging service.
  • Enter your access code when prompted.
  • Press the "3" key to access the customization menu.
  • Press the "1" key to access the Voice Messaging cuztomization menu.
  • Press the "3" key again to access the greeting customization menu.
  • Follow the instructions to delete your current greeting and/or record a new one.

Managing your messages

For assistance in using your Voice Messaging service and navigating within it, consult the following menus and options:

Voice Messaging

  1.  
    1. Listen to a voice message
      During Playback
      1. Go back 8 seconds
      11. Go to beginning of message
      2. Pause message/ Continue playback
      3. Go forward 8 seconds
      33. Go to end of message
      5. Get message header (time, date and caller's number - if available)
      77. Delete message immediately without hearing the full message
      #. Skip to next message (message is saved automatically)
      *. End playback and return to main menu
      After Playback
      5. Get message header (time, date and caller's number - if available)
      7. Delete message
      9. Save message
    2. Customize your Voice Messaging service
1. Modify your access code
2. Modify your Voice Signature (recording of your name)
3. Modify your Greeting Message

Premium Voicemail-To-Text

  1.  
    1. Listen to a voice message
      During Playback
      1. Go back 8 seconds
      11. Go to beginning of message
      2. Pause message/ Continue playback
      3. Go forward 8 seconds
      33. Go to end of message
      5. Get message header (time, date and caller's number - if available)
      77. Delete message immediately without hearing the full message
      #. Skip to next message (message is saved automatically)
      *. End playback and return to main menu
      After Playback
      5. Get message header (time, date and caller's number - if available)
      7. Delete message
      9. Save message
    2. Send a voice message to a Fido number
    3. Modify the Voice Messaging service
1. Personalize the Voice Messaging service
1. Modify your acces code
2. Modify your voice signature (recording of your name)
1. Erase and record again
2. Save the current voice signature
3. Modify your greeting message
1. Record new greeting
2. Erase current greeting
3. Save greeting
2. Manage distribution lists
1. Modify existing distribution list
2. Create a distribution list
3. Erase a distribution list

Setting the Voice Messaging Retrieval Number (VMR)

If you have a non-Fido phone or if your Voice Messaging settings have been deleted, simply program the following number into the settings of your device in order to retrieve your voice messages:

  • Voice Messaging Retrieval Number: +1-416-821-6549

Note: There are no long-distance charges for calling this number on the Fido network while you are in your local calling area (LCA), even if the number is from a different province.

To set the Voice Messaging Retrieval (VMR) number for iPhone:

  • Access your phone keypad
  • Dial *5005*86*+14168216549# and press Call
  • The screen will flash briefly indicating the number has been programmed
  • The above instructions may not work for all models of iPhone

To set the Voice Messaging Retrieval (VMR) number for Android
(instructions may vary based on Operating System version):

  • Go to Settings > Call Settings > Voicemail Settings > Voicemail Number
  • Enter +14168216549
  • Save the settings

For all other phones:

  • Alternately this number can be programmed either in the voicemail settings or as a quick-dial or contact.
  • For assistance with a non-Fido phone, please consult the manufacturer of your device.

Using your Voice Messaging while travelling

To access your messages from anywhere in the world simply press and hold the "1" key on your phone.
The following rates apply:

LocationRetrieving your messagesMessage deposited in your voicemail
While on the Fido network in your Local Calling Area Airtime charges apply. No charge
While on the Fido network outside your Local Calling Area Airtime and long distance charges apply.
View our rates
While roaming on another network in Canada Airtime and long distance charges apply.
View our rates
While in the USA Airtime and long distance charges apply.
View our U.S. Roaming rates
While in an international destination Airtime and Long Distance charges apply.
View our International Roaming rates
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