fido/content on false false [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-1683244964] [True-Client-IP] = [54.162.159.33] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-1560051635;155161837;2;-1560051635;155161837;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.162.159.33, 23.48.39.183] [X-dynaTrace-Application] = [Fido.ca] [If-Modified-Since] = [Tue, 17 Jul 2018 19:11:51 UTC] [X-Forwarded-For] = [54.162.159.33, 23.48.39.183] content postpaid-visual-voicemail MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions support getcurious_faq Store Locator storelocator easyloginriverpage fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-1683244964] [True-Client-IP] = [54.162.159.33] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-1560051635;155161837;2;-1560051635;155161837;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.162.159.33, 23.48.39.183] [X-dynaTrace-Application] = [Fido.ca] [If-Modified-Since] = [Tue, 17 Jul 2018 19:11:51 UTC] [X-Forwarded-For] = [54.162.159.33, 23.48.39.183] content postpaid-visual-voicemail on /default/main/internet/fido/WORKAREA/common en_US j6ho4rlf 2017-08-24 18:33:08 true site/support j6ho4rlf templatedata/site/support/data/mobile/postpaid-visual-voicemail 1508874802 2017-10-24 15:59:35 /default/main/internet/fido/STAGING /default/main/internet/fido postpaid-visual-voicemail 1508341846578 2017-10-24 15:59:35 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/postpaid-visual-voicemail templatedata/site/support/data/mobile/postpaid-visual-voicemail 1 true postpaid-visual-voicemail ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile AddOns regular how_tos manage_your_calls monthly 427 Visual Voicemail for iPhone | Fido Support This feature is similar to an email inbox and displays messages for easy access. Visual Voicemail for iPhone <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p> <div id="support_6"><!-- <h1>Add-ons</h1> --> <!-- <h2>Monthly services</h2> --> <div class="bloc_content"><!-- <h2>Visual Voicemail for iPhone</h2> --> <p>This feature is similar to an email inbox and displays messages for easy access.</p> <div class="gray-bg"><!-- grey box--> <h3>Things to Know</h3> <ul> <li>Your Visual Voicemail won&rsquo;t work if you have blocked the data transmission on your account.</li> <li>The forwarding delay (ring time) before Voice Messaging answers is between 20 and 25 seconds. It cannot be changed.</li> <li>When voice messages are left in your mailbox, no charges apply.</li> </ul> </div> <!-- /.grey box--> <h3>How to use Visual Voicemail for iPhone</h3> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Initial setup</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <ul> <li>Turn the device off and back on.</li> <li>Select the <strong>Phone</strong> icon from the main screen.</li> <li>Select the <strong>Voicemail</strong> icon.</li> <li>Select the <strong>Setup Now</strong> button. <ul> <li>Create a <strong>Voice Messaging PIN</strong> and select <strong>Save</strong>.</li> </ul> </li> <li>Re-enter the password and select <strong>Save</strong> again.</li> </ul> <p><strong>Having trouble setting up your voicemail?</strong></p> <p>If you&rsquo;ve tried setting up your voicemail yourself but it&rsquo;s still not working, we can help. Just <a href="https://www.fido.ca/consumer/contact-us" target="_blank">contact us</a>.</p> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Setting up Visual Voicemail using the standard Voice Messaging interface</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <ul> <li>From the home screen, select <strong>Phone</strong>.</li> <li>Select <strong>Keypad.</strong></li> <li>Press and hold the <strong>1</strong> key.</li> <li>Follow the prompts to set up your password and greeting.</li> </ul> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Recording a new voicemail greeting</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <ul> <li>Select the <strong>Phone</strong> icon from the main menu.</li> <li>Select <strong>Voicemail</strong> and then <strong>Greeting</strong>.</li> <li>Select <strong>Custom.</strong></li> <li>Select<strong> Record</strong>, and record your greeting.</li> <li>Select <strong>Stop</strong> when you&rsquo;re done.</li> <li>To listen to your greeting, select <strong>Play.</strong></li> <li>When you&rsquo;re satisfied with your greeting, select <strong>Save</strong>. <ul> <li>You can set up a default greeting message by selecting <strong>Voicemail, Greeting and Default</strong>.</li> </ul> </li> </ul> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>Retrieving or checking voice messages</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <ul> <li>Select the Phone icon from the main menu.</li> <li>Select <strong>Voicemail</strong>.</li> <li>Select any message then press <strong>Play</strong>. <ul> <li>New messages are indicated with a red circle that shows the number of new messages.</li> <li>Unheard messages have a blue dot next to them.</li> </ul> </li> </ul> </div> </div> </div> <!-- faq 4 end --> <!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>Checking messages from another phone</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <ul> <li>Call your Fido number.</li> <li>Interrupt the greeting message by pressing <strong>#</strong>.</li> <li>Enter your access code <strong>(do not press #)</strong>.</li> </ul> </div> </div> </div> <!-- faq 5 end --> <!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>Deleting a message</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <ul> <li>Select the <strong>Phone</strong> icon from the main menu.</li> <li>Select a <strong>message</strong>.</li> <li>Select <strong>Delete</strong>.</li> </ul> </div> </div> </div> <!-- faq 6 end --> <!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>Recovering deleted messages (messages will be permanently deleted after 10 days)</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <ul> <li>Select <strong>Deleted Messages</strong> (at the end of your voicemail messages).</li> <li>Select <strong>a message</strong>.</li> <li>Select<strong> Undelete</strong>.</li> </ul> </div> </div> </div> <!-- faq 7 end --> <!-- faq 8 start --> <div class="faq-container"> <div class="faq-question"> <h3>Resetting your voicemail password</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <ul> <li>From the main screen, select <strong>Settings, Phone and Change voicemail password</strong>. Enter your new password.</li> </ul> </div> </div> </div> <!-- faq 8 end --> <!-- faq 9 start --> <div class="faq-container"> <div class="faq-question"> <h3>Modifying the initial setup of Visual Voicemail or the Voicemail Greeting</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <ul> <li>Select the <strong>Phone</strong> icon from the main menu.</li> <li>Select <strong>Voicemail</strong> and tap <strong>Greeting</strong> then tap <strong>Custom</strong>.</li> <li>Tap <strong>Record</strong> and say your greeting.</li> <li>When you finish, tap <strong>Stop</strong>. To listen to your greeting, tap <strong>Play</strong>.</li> <li>When you are satisfied, tap <strong>Save</strong>. </li> </ul> <p>OR</p> <ul> <li>Select the <strong>1</strong> key.</li> <li>Follow the prompts to modify your greeting and personalize your password.</li> </ul> <p>OR</p> <ul> <li>Dial the iPhone voicemail retrieval number <strong>(+1 647 839-6178)</strong> from a landline.</li> <li>Follow the prompts to modify your greeting and personalize your password.</li> </ul> </div> </div> </div> <!-- faq 9 end --> <!-- faq 10 start --> <div class="faq-container"> <div class="faq-question"> <h3>Controlling the playback of messages</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <ul> <li>Select the <strong>pause symbol</strong> to pause the message and select the<strong> resume symbol</strong> to resume playback.</li> <li>Skip to any point in a message<strong> by dragging the playhead</strong> along the scrubber bar.</li> </ul> </div> </div> </div> <!-- faq 10 end --> <!-- faq 11 start --> <div class="faq-container"> <div class="faq-question"> <h3>Replying instantly from voicemail</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <ul> <li>Select the <strong>Phone</strong> icon from the main menu.</li> <li>Select <strong>a message</strong>.</li> <li>Select <strong>Call Back</strong>.</li> </ul> </div> </div> </div> <!-- faq 11 end --> <!-- faq 12 start --> <div class="faq-container"> <div class="faq-question"> <h3>Storage rules for Visual Voicemail</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <table class="table-calls-forwarding" border="0"> <thead> <tr> <th colspan="2"><strong>Storage rules</strong></th> </tr> </thead> <tbody> <tr> <td>Number of messages</td> <td>Up to 35 messages<br />(Once you reach the maximum number of messages allowed, the old messages must be deleted in order to receive new ones.)</td> </tr> <tr> <td>Length of messages</td> <td>5 minutes each</td> </tr> <tr> <td>New messages</td> <td>10 days from the day you received the message,after which it will be automatically deleted</td> </tr> <tr> <td>Saved messages</td> <td>10 days from the day you first saved the message, after which it will be automatically deleted and cannot be saved again</td> </tr> </tbody> </table> </div> </div> </div> <!-- faq 12 end --> <!-- faq 13 start --> <div class="faq-container"> <div class="faq-question"> <h3>Call prompts when accessing Visual Voicemail by pressing and holding "1" on your phone</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer13" class="collapse"> <div class="faq-answer"> <table class="table-calls-forwarding" border="0"> <thead> <tr> <th><strong>Prompt</strong></th><th><strong>Voice Messaging System Prompts</strong></th> </tr> </thead> <tbody> <tr> <td>&nbsp;</td> <td> <div><strong>Main Menu</strong></div> </td> </tr> <tr> <td> <div><strong>*</strong></div> </td> <td> <div>Disconnect call</div> </td> </tr> <tr> <td> <div><strong>1</strong></div> </td> <td> <div>Listen to messages</div> </td> </tr> <tr> <td> <div><strong>2</strong></div> </td> <td> <div>Send a message</div> </td> </tr> <tr> <td> <div><strong>3</strong></div> </td> <td> <div>Personal options</div> </td> </tr> <tr> <td>&nbsp;</td> <td> <div><strong>Message Review Menu</strong></div> </td> </tr> <tr> <td> <div><strong>*</strong></div> </td> <td> <div>Go to Main menu</div> </td> </tr> <tr> <td> <div><strong>#</strong></div> </td> <td> <div>Next message</div> </td> </tr> <tr> <td> <div><strong>0</strong></div> </td> <td> <div>Help</div> </td> </tr> <tr> <td> <div><strong>1</strong></div> </td> <td> <div>Rewind message by 8seconds</div> </td> </tr> <tr> <td> <div><strong>11</strong></div> </td> <td> <div>Rewind to beginning of message</div> </td> </tr> <tr> <td> <div><strong>111</strong></div> </td> <td> <div>Rewind to previous message</div> </td> </tr> <tr> <td> <div><strong>2</strong></div> </td> <td> <div>Pause</div> </td> </tr> <tr> <td> <div><strong>3</strong></div> </td> <td> <div>Fast forward 8 seconds</div> </td> </tr> <tr> <td> <div><strong>33</strong></div> </td> <td> <div>Fast forward to end of message</div> </td> </tr> <tr> <td> <div><strong>4</strong></div> </td> <td> <div>Call back return to message sender</div> </td> </tr> <tr> <td> <div><strong>5</strong></div> </td> <td> <div>Play message header (time, date and caller's number - if available)</div> </td> </tr> <tr> <td> <div><strong>7</strong></div> </td> <td> <div>Delete message</div> </td> </tr> <tr> <td> <div><strong>9</strong></div> </td> <td> <div>Save message</div> </td> </tr> <tr> <td>&nbsp;</td> <td> <div><strong>Personal Greeting Menu</strong></div> </td> </tr> <tr> <td> <div><strong>*</strong></div> </td> <td> <div>Go to Main menu</div> </td> </tr> <tr> <td> <div><strong>1</strong></div> </td> <td> <div>Set up Voice Messaging service</div> </td> </tr> <tr> <td> <div><strong>2</strong></div> </td> <td> <div>Distribution list</div> </td> </tr> </tbody> </table> </div> </div> </div> <!-- faq 13 end --> <!-- faq 14 start --> <div class="faq-container"> <div class="faq-question"> <h3>Using Visual Voicemail while travelling</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer14" class="collapse"> <div class="faq-answer"> <table class="table-calls-forwarding" border="0"> <thead> <tr> <th colspan="3"><strong>Voice Messaging System Prompts</strong></th> </tr> </thead> <tbody> <tr class="first"> <th class="first">Location</th> <th>Retrieving your messages</th> <th class="last">Message deposited in your voicemail</th> </tr> <tr> <td>While on the Fido network within your Local Calling Area</td> <td>Data charges apply. If you access your Visual Voicemail by dialing 1, airtime charges apply.</td> <td style="text-align: center;">-</td> </tr> <tr> <td>While on the Fido network outside your Local Calling Area</td> <td>Data charges apply. If you access your Visual Voicemail by dialing 1, airtime and long distance charges apply. <br /> <a href="/web/content/ldtravelling">View our rates</a></td> <td style="text-align: center;">-</td> </tr> <tr> <td>While roaming on another network in Canada</td> <td>Airtime and long distance charges apply. <br /> <a href="/web/content/ldtravelling/can_roaming">View our rates</a></td> <td style="text-align: center;">Data charges apply</td> </tr> <tr> <td>While in the USA</td> <td>Roaming data charges apply. If you access your Visual Voicemail by dialing 1, roaming airtime and long distance charges apply. <br /> <a href="/web/content/coverageroaming/roaming_us_rates">View our U.S. Roaming rates</a></td> <td style="text-align: center;">-</td> </tr> <tr> <td>While in an international destination</td> <td>Roaming data charges apply. If you access your Visual Voicemail by dialing 1, roaming airtime and long distance charges apply. <br /> <a href="http://www.fido.ca/web/page/portal/Fido/FidoOptions?forwardTo=internationalRoamingInfo">View our International Roaming rates</a></td> <td style="text-align: center;">-</td> </tr> </tbody> </table> <h4>To avoid data roaming charges:</h4> <ul> <li>Select the <strong>Phone</strong> icon from the main menu.</li> <li>Select <strong>Settings</strong>.</li> <li><strong>General.</strong></li> <li><strong>Network.</strong></li> <li><strong>Data roaming.</strong></li> <li>Slide Data roaming to <strong>Off.</strong> <dl><dd> <ul> <li>Your Internet access through the network will be temporarily disabled until you turn the data roaming feature back to <strong>On</strong>.</li> </ul> </dd></dl></li> </ul> </div> </div> </div> <!-- faq 14 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6 --> visual voicemail iphone setup greeting Messagerie vocale visuelle pour iPhone| Soutien Fido Cette fonction, tout comme une boîte de réception de courriels, affiche les nouveaux messages et permet d’accéder à ceux-ci facilement. Messagerie vocale visuelle pour iPhone <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p> <div id="support_6"><!-- <h1>Options</h1> --> <!-- <h2>Services mensuels</h2> --> <div class="bloc_content"><!-- <h2>Visual Voicemail for iPhone</h2> --> <p>Cette fonction, tout comme une bo&icirc;te de r&eacute;ception de courriels, affiche les nouveaux messages et permet d&rsquo;acc&eacute;der &agrave; ceux-ci facilement.</p> <div class="gray-bg"><!-- grey box--> <h3>Ce qu'il faut savoir</h3> <ul> <li>La Messagerie vocale visuelle ne fonctionnera pas si vous avez d&eacute;sactiv&eacute; la transmission de donn&eacute;es dans votre compte.</li> <li>Le d&eacute;lai de renvoi d'appel (dur&eacute;e de la sonnerie) avant que la Messagerie vocale r&eacute;ponde se situe entre 20 et 25 secondes (4 &agrave; 5 sonneries) et ne peut pas &ecirc;tre modifi&eacute;.</li> <li>La r&eacute;ception de messages vocaux n&rsquo;engage aucuns frais.</li> </ul> </div> <!-- /.grey box--> <h3>Comment utiliser la Messagerie vocale visuelle pour iPhone</h3> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Configuration initiale</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <ul> <li>&Eacute;teignez et rallumez votre appareil.</li> <li>S&eacute;lectionnez l&rsquo;ic&ocirc;ne <strong>T&eacute;l&eacute;phone</strong> sur l&rsquo;&eacute;cran d&rsquo;accueil.</li> <li>S&eacute;lectionnez l&rsquo;ic&ocirc;ne <strong>Messagerie vocale</strong>.</li> <li>S&eacute;lectionnez le bouton <strong>Configuration.</strong> <dl><dd> <ul> <li>Cr&eacute;ez un NIP de Messagerie vocale et tapez <strong>Enregistrer</strong>.</li> </ul> </dd></dl> </li> <li>Entrez le mot de passe &agrave; nouveau et s&eacute;lectionnez<strong>Enregistrer.</strong></li> </ul> <p><strong>Vous n&rsquo;arrivez pas &agrave; configurer votre messagerie vocale?</strong></p> <p>Si vous avez essay&eacute; de configurer votre messagerie vocale, mais qu&rsquo;elle ne fonctionne pas, on peut vous aider. <a href="https://www.fido.ca/consumer/contact-us?setLanguage=fr" target="_blank">Communiquez avec nous</a>!</p> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Configuration de la Messagerie vocale visuelle au moyen de l&rsquo;interface standard</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <ul> <li>&Agrave; partir de l&rsquo;&eacute;cran d&rsquo;accueil, s&eacute;lectionnez <strong>T&eacute;l&eacute;phone</strong>.</li> <li>S&eacute;lectionnez <strong>Clavier</strong>.</li> <li>Appuyez sur la touche <strong>&laquo; 1 &raquo;</strong> et maintenez-la enfonc&eacute;e.</li> <li>Suivez les messages-guides pour entrer un mot de passe et enregistrer un message d&rsquo;accueil.</li> </ul> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Enregistrement d'un nouveau message d&rsquo;accueil</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <ul> <li>&Agrave; partir du menu principal, s&eacute;lectionnez <strong>T&eacute;l&eacute;phone</strong>.</li> <li>S&eacute;lectionnez <strong>Messagerie vocale</strong> et <strong>Accueil</strong>.</li> <li>S&eacute;lectionnez <strong>Personnaliser</strong>.</li> <li>S&eacute;lectionnez <strong>Enregistrer</strong> et dictez votre message.</li> <li>Une fois termin&eacute;, s&eacute;lectionnez <strong>Stop</strong>.</li> <li>Pour &eacute;couter votre message d&rsquo;accueil, s&eacute;lectionnez <strong>Jouer</strong>.</li> <li>Lorsque vous &ecirc;tes satisfait du message, s&eacute;lectionnez <strong>Enregistrer</strong>. <ul> <li>Il est &eacute;galement possible de r&eacute;gler un message d&rsquo;accueil par d&eacute;faut en s&eacute;lectionnant <strong>Messagerie vocale, Accueil</strong> puis<strong>D&eacute;faut</strong>.</li> </ul> </li> </ul> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>R&eacute;cup&eacute;ration ou v&eacute;rification des messages</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <ul> <li>&Agrave; partir du menu principal, s&eacute;lectionnez <strong>T&eacute;l&eacute;phone</strong>.</li> <li>S&eacute;lectionnez <strong>Messagerie vocale</strong>.</li> <li>S&eacute;lectionnez un message de votre choix, puis appuyez sur. <ul> <li>Les nouveaux messages sont marqu&eacute;s d&rsquo;un cercle rouge indiquant le nombre de nouveaux messages.</li> <li>Les messages non &eacute;cout&eacute;s sont marqu&eacute;s d&rsquo;un point bleu.</li> </ul> </li> </ul> </div> </div> </div> <!-- faq 4 end --> <!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>V&eacute;rification de vos messages &agrave; partir d&rsquo;un autre appareil</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <ul> <li>Composez votre propre num&eacute;ro Fido.</li> <li>Interrompez votre message d'accueil en appuyant sur <strong>#</strong>.</li> <li>Entrez le code d'acc&egrave;s <strong>(n&lsquo;appuyez pas sur #)</strong>.</li> </ul> </div> </div> </div> <!-- faq 5 end --> <!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>Suppression d'un message</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <ul> <li>&Agrave; partir du menu principal, s&eacute;lectionnez <strong>T&eacute;l&eacute;phone</strong>.</li> <li>S&eacute;lectionnez un <strong>message</strong>.</li> <li>S&eacute;lectionnez <strong>Supprimer</strong>.</li> </ul> </div> </div> </div> <!-- faq 6 end --> <!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>R&eacute;cup&eacute;ration d'un message supprim&eacute; (les messages sont supprim&eacute;s de fa&ccedil;on permanente apr&egrave;s 10 jours)</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <ul> <li>S&eacute;lectionnez <strong>Messages supprim&eacute;s</strong> (&agrave; la fin de vos messages vocaux).</li> <li>S&eacute;lectionnez <strong>un message</strong>.</li> <li>S&eacute;lectionnez <strong>Restaurer</strong>.</li> </ul> </div> </div> </div> <!-- faq 7 end --> <!-- faq 8 start --> <div class="faq-container"> <div class="faq-question"> <h3>R&eacute;initialisation du mot de passe</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <ul> <li>&Agrave; partir de l&rsquo;&eacute;cran principal, s&eacute;lectionnez<strong> Param&egrave;tres, T&eacute;l&eacute;phone</strong> et <strong>Changer le mot de passe</strong>. Entrez votre nouveau mot de passe.</li> </ul> </div> </div> </div> <!-- faq 8 end --> <!-- faq 9 start --> <div class="faq-container"> <div class="faq-question"> <h3>Modification de la configuration initiale de la Messagerie vocale ou du message d'accueil</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <ul> <li>&Agrave; partir du menu principal, s&eacute;lectionnez l&rsquo;ic&ocirc;ne <strong>T&eacute;l&eacute;phone</strong>.</li> <li>S&eacute;lectionnez <strong>Messagerie</strong>, touchez <strong>Annonce</strong>, puis <strong>Personnalis&eacute;</strong>.</li> <li>Touchez <strong>Enregistrer</strong> et enregistrez votre message d&rsquo;accueil.</li> <li>Une fois que vous avez termin&eacute;, touchez <strong>Arr&ecirc;t</strong>. Pour &eacute;couter votre message, touchez <strong>Jouer</strong>.</li> <li>Lorsque vous &ecirc;tes satisfait, touchez Sauvegarder.</li> </ul> <p>OU</p> <ul> <li>S&eacute;lectionnez le <strong>&laquo; 1 &raquo;</strong>.</li> <li>Suivez les messages-guides pour modifier votre message d'accueil et personnaliser votre mot de passe.</li> </ul> <p>OU</p> <ul> <li>Appelez la bo&icirc;te vocale <strong>(+1-647-839-6178)</strong> &agrave; partir d&rsquo;une ligne filaire.</li> <li>Suivez les messages-guides pour modifier votre message d'accueil et personnaliser votre mot de passe.</li> </ul> </div> </div> </div> <!-- faq 9 end --> <!-- faq 10 start --> <div class="faq-container"> <div class="faq-question"> <h3>Contr&ocirc;le de la relecture</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <ul> <li>S&eacute;lectionnez le symbole <strong> pour arr&ecirc;ter le message et s&eacute;lectionnez-le de nouveau pour reprendre la lecture.</strong></li> <li>Faites avancer le message en tout temps <strong>en glissant la t&ecirc;te de lecture</strong> sur la barre de d&eacute;filement.</li> </ul> </div> </div> </div> <!-- faq 10 end --> <!-- faq 11 start --> <div class="faq-container"> <div class="faq-question"> <h3>Rappel imm&eacute;diat &agrave; partir de la Messagerie vocale</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <ul> <li>&Agrave; partir du menu principal, s&eacute;lectionnez <strong>T&eacute;l&eacute;phone</strong>.</li> <li>S&eacute;lectionnez <strong>un message</strong>.</li> <li>S&eacute;lectionnez <strong>Rappeler.</strong></li> </ul> </div> </div> </div> <!-- faq 11 end --> <!-- faq 12 start --> <div class="faq-container"> <div class="faq-question"> <h3>R&egrave;gles d&rsquo;archivage des messages</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <table class="table-calls-forwarding" border="0"> <thead> <tr> <th colspan="2"><strong>R&egrave;gles de stockage</strong></th> </tr> </thead> <tbody> <tr> <td>Nombre de messages</td> <td>Maximum de 35 messages<br /> (Une fois le nombre maximal de messages atteint, les anciens messages<br /> devront &ecirc;tre effac&eacute;s afin que de nouveaux messages puissent &ecirc;tre enregistr&eacute;s.)</td> </tr> <tr> <td>Dur&eacute;e des messages</td> <td>5 minutes chacun</td> </tr> <tr> <td>Nouveaux messages</td> <td>Dans les 10 jours de la r&eacute;ception du message, <br /> apr&egrave;s quoi il sera effac&eacute; automatiquement.</td> </tr> <tr> <td>Messages archiv&eacute;s</td> <td>Dans les 10 jours de la r&eacute;ception du message, apr&egrave;s quoi il sera effac&eacute; automatiquement sans possibilit&eacute; de le sauvegarder de nouveau.</td> </tr> </tbody> </table> </div> </div> </div> <!-- faq 12 end --> <!-- faq 13 start --> <div class="faq-container"> <div class="faq-question"> <h3>Messages-guides lorsque vous acc&eacute;dez &agrave; la Messagerie vocale visuelle en faisant le &laquo; 1 &raquo;</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer13" class="collapse"> <div class="faq-answer"> <table class="table-calls-forwarding" border="0"> <thead> <tr> <th><strong>Touche</strong></th><th><strong>Messages-guides de la Messagerie vocale</strong></th> </tr> </thead> <tbody> <tr> <td>&nbsp;</td> <td> <div>Menu principal</div> </td> </tr> <tr> <td> <div><strong>*</strong></div> </td> <td> <div>Mettre fin &agrave; l&rsquo;appel</div> </td> </tr> <tr> <td> <div>1</div> </td> <td> <div>&Eacute;couter les messages</div> </td> </tr> <tr> <td> <div><strong>2</strong></div> </td> <td> <div>Envoyer un message</div> </td> </tr> <tr> <td> <div><strong>3</strong></div> </td> <td> <div>Options personnelles</div> </td> </tr> <tr> <td>&nbsp;</td> <td> <div><strong>Menu des messages modifi&eacute;s</strong></div> </td> </tr> <tr> <td> <div><strong>*</strong></div> </td> <td> <div>Aller au menu principal</div> </td> </tr> <tr> <td> <div><strong>#</strong></div> </td> <td> <div>Message suivant</div> </td> </tr> <tr> <td> <div><strong>0</strong></div> </td> <td> <div>Aide</div> </td> </tr> <tr> <td> <div><strong>1</strong></div> </td> <td> <div>Rembobiner le message de 8 secondes</div> </td> </tr> <tr> <td> <div><strong>11</strong></div> </td> <td> <div>Retourner au d&eacute;but du message</div> </td> </tr> <tr> <td> <div><strong>111</strong></div> </td> <td> <div>Revenir au message pr&eacute;c&eacute;dent</div> </td> </tr> <tr> <td> <div><strong>2</strong></div> </td> <td> <div>Pause</div> </td> </tr> <tr> <td> <div><strong>3</strong></div> </td> <td> <div>Avance rapide de 8 secondes</div> </td> </tr> <tr> <td> <div><strong>33</strong></div> </td> <td> <div>Avance rapide jusqu&rsquo;&agrave; la fin du message</div> </td> </tr> <tr> <td> <div><strong>4</strong></div> </td> <td> <div>Rappeler l&rsquo;exp&eacute;diteur du message</div> </td> </tr> <tr> <td> <div><strong>5</strong></div> </td> <td> <div>Lire l&rsquo;en-t&ecirc;te du message (date, heure et num&eacute;ro de l&rsquo;exp&eacute;diteur, le cas &eacute;ch&eacute;ant)</div> </td> </tr> <tr> <td> <div><strong>7</strong></div> </td> <td> <div>Supprimer le message</div> </td> </tr> <tr> <td> <div><strong>9</strong></div> </td> <td> <div>Sauvegarder le message</div> </td> </tr> <tr> <td>&nbsp;</td> <td> <div><strong>Menu de l&rsquo;accueil personnalis&eacute;</strong></div> </td> </tr> <tr> <td> <div><strong>*</strong></div> </td> <td> <div>Aller au menu principal</div> </td> </tr> <tr> <td> <div><strong>1</strong></div> </td> <td> <div>Configurer la Messagerie vocale</div> </td> </tr> <tr> <td> <div><strong>2</strong></div> </td> <td> <div>Liste de distribution</div> </td> </tr> </tbody> </table> </div> </div> </div> <!-- faq 13 end --> <!-- faq 14 start --> <div class="faq-container"> <div class="faq-question"> <h3>Utilisation de la Messagerie vocale visuelle en d&eacute;placement</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer14" class="collapse"> <div class="faq-answer"> <table class="table-calls-forwarding" border="0"> <thead> <tr> <th colspan="3"><strong>Voice Messaging System Prompts</strong></th> </tr> </thead> <tbody> <tr> <th>Lieu</th> <th>R&eacute;cup&eacute;ration de vos messages</th> <th>Message re&ccedil;u dans votre bo&icirc;te vocale</th> </tr> <tr> <td>Lorsque vous vous trouvez sur le r&eacute;seau Fido dans votre zone d&rsquo;appels locaux</td> <td>Des frais sont factur&eacute;s pour l&rsquo;utilisation de donn&eacute;es. Si vous acc&eacute;dez &agrave; la Messagerie vocale visuelle en faisant le &laquo; 1 &raquo;, des frais de temps d&rsquo;antenne s'appliquent.</td> <td style="text-align: center;">-</td> </tr> <tr> <td>Lorsque vous vous trouvez sur le r&eacute;seau Fido &agrave; l&rsquo;ext&eacute;rieur de votre zone d&rsquo;appels locaux</td> <td>Des frais sont factur&eacute;s pour l&rsquo;utilisation de donn&eacute;es. Si vous acc&eacute;dez &agrave; la Messagerie vocale visuelle en faisant le &laquo; 1 &raquo;, des frais de temps d&rsquo;antenne et d&rsquo;interurbain s'appliquent. <br /> <a href="/web/content/ldtravelling">Consulter nos tarifs</a></td> <td style="text-align: center;">-</td> </tr> <tr> <td>Lorsque vous &ecirc;tes en itin&eacute;rance sur un autre r&eacute;seau au Canada</td> <td>Des frais sont factur&eacute;s pour l&rsquo;utilisation de donn&eacute;es. Si vous acc&eacute;dez &agrave; la Messagerie vocale visuelle en faisant le &laquo; 1 &raquo;, des frais de temps d&rsquo;antenne et d&rsquo;interurbain s'appliquent. <br /> <a href="/web/content/ldtravelling/can_roaming">Consulter nos tarifs</a></td> <td style="text-align: center;">Des frais sont factur&eacute;s pour l&rsquo;utilisation de donn&eacute;es.</td> </tr> <tr> <td>Lorsque vous vous trouvez aux &Eacute;tats-Unis</td> <td>Des frais de transmission de donn&eacute;es en itin&eacute;rance s'appliquent. Si vous acc&eacute;dez &agrave; la Messagerie vocale visuelle en faisant le &laquo; 1 &raquo;, des frais de temps d&rsquo;antenne en itin&eacute;rance et d&rsquo;interurbain s'appliquent. <br /> <a href="/web/content/coverageroaming/roaming_us_rates">Consulter nos tarifs d'itin&eacute;rance aux &Eacute;tats-Unis</a></td> <td style="text-align: center;">-</td> </tr> <tr> <td>Lorsque vous vous trouvez ailleurs &agrave; l'&eacute;tranger</td> <td>Des frais de transmission de donn&eacute;es en itin&eacute;rance s'appliquent. Si vous acc&eacute;dez &agrave; la Messagerie vocale visuelle en faisant le &laquo; 1 &raquo;, des frais de temps d&rsquo;antenne en itin&eacute;rance et d&rsquo;interurbain s'appliquent. <br /> <a href="http://www.fido.ca/web/page/portal/Fido/FidoOptions?forwardTo=internationalRoamingInfo">Consulter nos tarifs d'itin&eacute;rance internationale</a></td> <td style="text-align: center;">-</td> </tr> </tbody> </table> <h4>Afin d&rsquo;&eacute;viter des frais de transmission de donn&eacute;es en itin&eacute;rance:</h4> <ul> <li>&Agrave; partir de l&rsquo;&eacute;cran d&rsquo;accueil, s&eacute;lectionnez <strong>T&eacute;l&eacute;phone</strong>.</li> <li>S&eacute;lectionnez <strong>Param&egrave;tres</strong>.</li> <li>S&eacute;lectionnez <strong>G&eacute;n&eacute;ral</strong>.</li> <li>S&eacute;lectionnez <strong>R&eacute;seau</strong>.</li> <li>S&eacute;lectionnez <strong>Transmission de donn&eacute;es en itin&eacute;rance.</strong></li> <li>S&eacute;lectionnez <strong>Arr&ecirc;t</strong>. <dl><dd> <ul> <li>Votre acc&egrave;s Internet sera temporairement mis hors service jusqu&rsquo;&agrave; ce que vous <strong>r&eacute;activiez</strong> la fonction de Transmission de donn&eacute;es en itin&eacute;rance.</li> </ul> </dd></dl> </li> </ul> </div> </div> </div> <!-- faq 14 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6 --> visuelle messagerie vocale iphone configuration 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Visual Voicemail for iPhone

This feature is similar to an email inbox and displays messages for easy access.

Things to Know

  • Your Visual Voicemail won’t work if you have blocked the data transmission on your account.
  • The forwarding delay (ring time) before Voice Messaging answers is between 20 and 25 seconds. It cannot be changed.
  • When voice messages are left in your mailbox, no charges apply.

How to use Visual Voicemail for iPhone

Initial setup

  • Turn the device off and back on.
  • Select the Phone icon from the main screen.
  • Select the Voicemail icon.
  • Select the Setup Now button.
    • Create a Voice Messaging PIN and select Save.
  • Re-enter the password and select Save again.

Having trouble setting up your voicemail?

If you’ve tried setting up your voicemail yourself but it’s still not working, we can help. Just contact us.

Setting up Visual Voicemail using the standard Voice Messaging interface

  • From the home screen, select Phone.
  • Select Keypad.
  • Press and hold the 1 key.
  • Follow the prompts to set up your password and greeting.

Recording a new voicemail greeting

  • Select the Phone icon from the main menu.
  • Select Voicemail and then Greeting.
  • Select Custom.
  • Select Record, and record your greeting.
  • Select Stop when you’re done.
  • To listen to your greeting, select Play.
  • When you’re satisfied with your greeting, select Save.
    • You can set up a default greeting message by selecting Voicemail, Greeting and Default.

Retrieving or checking voice messages

  • Select the Phone icon from the main menu.
  • Select Voicemail.
  • Select any message then press Play.
    • New messages are indicated with a red circle that shows the number of new messages.
    • Unheard messages have a blue dot next to them.

Checking messages from another phone

  • Call your Fido number.
  • Interrupt the greeting message by pressing #.
  • Enter your access code (do not press #).

Deleting a message

  • Select the Phone icon from the main menu.
  • Select a message.
  • Select Delete.

Recovering deleted messages (messages will be permanently deleted after 10 days)

  • Select Deleted Messages (at the end of your voicemail messages).
  • Select a message.
  • Select Undelete.

Resetting your voicemail password

  • From the main screen, select Settings, Phone and Change voicemail password. Enter your new password.

Modifying the initial setup of Visual Voicemail or the Voicemail Greeting

  • Select the Phone icon from the main menu.
  • Select Voicemail and tap Greeting then tap Custom.
  • Tap Record and say your greeting.
  • When you finish, tap Stop. To listen to your greeting, tap Play.
  • When you are satisfied, tap Save.

OR

  • Select the 1 key.
  • Follow the prompts to modify your greeting and personalize your password.

OR

  • Dial the iPhone voicemail retrieval number (+1 647 839-6178) from a landline.
  • Follow the prompts to modify your greeting and personalize your password.

Controlling the playback of messages

  • Select the pause symbol to pause the message and select the resume symbol to resume playback.
  • Skip to any point in a message by dragging the playhead along the scrubber bar.

Replying instantly from voicemail

  • Select the Phone icon from the main menu.
  • Select a message.
  • Select Call Back.

Storage rules for Visual Voicemail

Storage rules
Number of messages Up to 35 messages
(Once you reach the maximum number of messages allowed, the old messages must be deleted in order to receive new ones.)
Length of messages 5 minutes each
New messages 10 days from the day you received the message,after which it will be automatically deleted
Saved messages 10 days from the day you first saved the message, after which it will be automatically deleted and cannot be saved again

Call prompts when accessing Visual Voicemail by pressing and holding "1" on your phone

PromptVoice Messaging System Prompts
 
Main Menu
*
Disconnect call
1
Listen to messages
2
Send a message
3
Personal options
 
Message Review Menu
*
Go to Main menu
#
Next message
0
Help
1
Rewind message by 8seconds
11
Rewind to beginning of message
111
Rewind to previous message
2
Pause
3
Fast forward 8 seconds
33
Fast forward to end of message
4
Call back return to message sender
5
Play message header (time, date and caller's number - if available)
7
Delete message
9
Save message
 
Personal Greeting Menu
*
Go to Main menu
1
Set up Voice Messaging service
2
Distribution list

Using Visual Voicemail while travelling

Voice Messaging System Prompts
Location Retrieving your messages Message deposited in your voicemail
While on the Fido network within your Local Calling Area Data charges apply. If you access your Visual Voicemail by dialing 1, airtime charges apply. -
While on the Fido network outside your Local Calling Area Data charges apply. If you access your Visual Voicemail by dialing 1, airtime and long distance charges apply.
View our rates
-
While roaming on another network in Canada Airtime and long distance charges apply.
View our rates
Data charges apply
While in the USA Roaming data charges apply. If you access your Visual Voicemail by dialing 1, roaming airtime and long distance charges apply.
View our U.S. Roaming rates
-
While in an international destination Roaming data charges apply. If you access your Visual Voicemail by dialing 1, roaming airtime and long distance charges apply.
View our International Roaming rates
-

To avoid data roaming charges:

  • Select the Phone icon from the main menu.
  • Select Settings.
  • General.
  • Network.
  • Data roaming.
  • Slide Data roaming to Off.
    • Your Internet access through the network will be temporarily disabled until you turn the data roaming feature back to On.
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