Visual Voicemail for iPhone

This feature is similar to an email inbox and displays messages for easy access.

Things to Know

Your Visual Voicemail won’t work if you have blocked the data transmission on your account.
The forwarding delay (ring time) before Voice Messaging answers is between 20 and 25 seconds. It cannot be changed.
When voice messages are left in your mailbox, no charges apply.

Initial setup

Turn the device off and back on.
Select the Phone icon from the main screen.
Select the Voicemail icon.
Select the Setup Now button.
- Create a Voice Messaging PIN and select Save.
Re-enter the password and select Save again.

Having trouble setting up your voicemail?

If you’ve tried setting up your voicemail yourself but it’s still not working, we can help. Just contact us.

Setting up Visual Voicemail using the standard Voice Messaging interface

From the home screen, select Phone.
Select Keypad.
Press and hold the 1 key.
Follow the prompts to set up your password and greeting.

Recording a new voicemail greeting

Select the Phone icon from the main menu.
Select Voicemail and then Greeting.
Select Custom.
Select Record, and record your greeting.
Select Stop when you’re done.
To listen to your greeting, select Play.
When you’re satisfied with your greeting, select Save.
- You can set up a default greeting message by selecting Voicemail, Greeting and Default.

Retrieving or checking voice messages

Select the Phone icon from the main menu.
Select Voicemail.
Select any message then press Play.
- New messages are indicated with a red circle that shows the number of new messages.
- Unheard messages have a blue dot next to them.

Checking messages from another phone

Call your Fido number.
Interrupt the greeting message by pressing #.
Enter your access code (do not press #).

Deleting a message

Select the Phone icon from the main menu.
Select a message.
Select Delete.

Recovering deleted messages (messages will be permanently deleted after 10 days)

Select Deleted Messages (at the end of your voicemail messages).
Select a message.
Select Undelete.

Resetting your voicemail password

From the main screen, select Settings, Phone and Change voicemail password. Enter your new password.

Modifying the initial setup of Visual Voicemail or the Voicemail Greeting

Select the Phone icon from the main menu.
Select Voicemail and tap Greeting then tap Custom.
Tap Record and say your greeting.
When you finish, tap Stop. To listen to your greeting, tap Play.
When you are satisfied, tap Save.

Select the 1 key.
Follow the prompts to modify your greeting and personalize your password.

Dial the iPhone voicemail retrieval number (+1 647 839-6178) from a landline.
Follow the prompts to modify your greeting and personalize your password.

Controlling the playback of messages

Select the pause symbol to pause the message and select the resume symbol to resume playback.
Skip to any point in a message by dragging the playhead along the scrubber bar.

Replying instantly from voicemail

Select the Phone icon from the main menu.
Select a message.
Select Call Back.

Storage rules for Visual Voicemail

	Storage rules
Number of messages	Up to 35 messages (Once you reach the maximum number of messages allowed, the old messages must be deleted in order to receive new ones.)
Length of messages	5 minutes each
New messages	10 days from the day you received the message,after which it will be automatically deleted
Saved messages	10 days from the day you first saved the message, after which it will be automatically deleted and cannot be saved again

Call prompts when accessing Visual Voicemail by pressing and holding "1" on your phone

Prompt	Voice Messaging System Prompts
	Main Menu
*	Disconnect call
1	Listen to messages
2	Send a message
3	Personal options
	Message Review Menu
*	Go to Main menu
#	Next message
0	Help
1	Rewind message by 8seconds
11	Rewind to beginning of message
111	Rewind to previous message
2	Pause
4	Fast forward 8 seconds
33	Fast forward to end of message
4	Call back return to message sender
5	Play message header (time, date and caller's number - if available)
7	Delete message
9	Save message
	Personal Greeting Menu
*	Go to Main menu
1	Set up Voice Messaging service
2	Distribution list

Using Visual Voicemail while travelling

Voice Messaging System Prompts

Location	Retrieving your messages	Message deposited in your voicemail
While on the Fido network within your Local Calling Area	Data charges apply. If you access your Visual Voicemail by dialing 1, airtime charges apply.
While on the Fido network outside your Local Calling Area	Data charges apply. If you access your Visual Voicemail by dialing 1, airtime and long distance charges apply. View our rates
While roaming on another network in Canada	Airtime and long distance charges apply. View our rates	Data charges apply
While in the USA	Roaming data charges apply. If you access your Visual Voicemail by dialing 1, roaming airtime and long distance charges apply. View our U.S. Roaming rates
hile in an international destination	Roaming data charges apply. If you access your Visual Voicemail by dialing 1, roaming airtime and long distance charges apply. View our International Roaming rates

To avoid data roaming charges:

Select the Phone icon from the main menu.
Select Settings.
General.
Network.
Data roaming.
Slide Data roaming to Off.
- Your Internet access through the network will be temporarily disabled until you turn the data roaming feature back to On.