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Support

Call Forwarding

This feature allows you to redirect your incoming calls. How much does it cost?

Things to Know

  • Long distance charges apply if you forward your calls to a number outside your local calling area.
  • Unless calls are forwarded to your Fido Voice Messaging service, Call Forward minutes are always charged at a pay per use rate unless you have a Call Forwarding add-on. They never deduct from the minutes included in your monthly plan.
  • Calls can only be forwarded to a Canadian or an American (country code "1") phone number.

 

There are two ways to use Call Forwarding: Unconditional and Conditional

Unconditional Call Forwarding

  • No calls are received on your phone, and all incoming calls are redirected to the number you chose. Here's an exemple:
    • Whenever you’re at home and don’t want to answer two different numbers (landline and cell phone) you can simply forward all your cell phone calls to your home phone.

 

Conditional Call Forwarding (only available when you don’t have Voice Messaging)

Redirects calls if you’re out of reach, if you do not answer or if you’re busy. Here's an exemple:

Out of reach:

  • Your incoming calls are redirected to a chosen number if your phone is switched off or is outside your coverage area.

Redirects calls if you’re out of reach, if you do not answer or if you’re busy. Here's an exemple:

Out of reach:

  • Your incoming calls are redirected to a chosen number if your phone is switched off or is outside your coverage area.

No reply:

  • Your incoming calls are redirected to a chosen number if you don’t answer (normally within 20 seconds).

Busy:

  • Your incoming calls are redirected to a chosen number when you’re already on a call.

 

How to use Call Forwarding

Using Unconditional Call Forwarding

On your phone:

  • As each phone menu can be different, consult your phone's User Guide for assistance.

Using short codes:

  Activate Deactivate
Unconditional Call Forwarding *21*[10 digits]# ##21#

Using Conditional Call Forwarding

On your phone

  • As each phone menu can be different, consult your phone's User Guide for assistance.

Using short codes: (Make sure to select the proper code according to your situation).

  Activate Deactivate
If out of reach

*62*[10 digits]#

##62#

If no reply *61*[10 digits]# ##61#
If busy *67*[10 digits]# ##67#

Using Call Forwarding while traveling

In Canada and to the U.S.:

  • Long distance charges will apply when calls are forwarded to a number outside your local calling area. See our long distance rates.

Outside the Fido network in Canada:

  • Regular roaming charges will apply. See our rates while traveling.
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