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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie=9EEC2C46BA9E79EF6081AA0D08EF8CC1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [1250306868] [True-Client-IP] = [54.163.19.57] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-883859216;211734492;2;-883859216;211734492;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.163.19.57, 184.51.35.242] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.163.19.57, 184.51.35.242] content postpaid-call-display on 9EEC2C46BA9E79EF6081AA0D08EF8CC1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rlz 2017-08-24 18:33:07 site/support j6ho4rlz templatedata/site/support/data/mobile/postpaid-call-display 1503613988 2017-09-07 05:17:56 /default/main/internet/fido/STAGING /default/main/internet/fido postpaid-call-display 1504245762223 2017-09-07 05:17:56 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/postpaid-call-display templatedata/site/support/data/mobile/postpaid-call-display true postpaid-call-display ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile AddOns regular how_tos manage_your_calls Prepaid, monthly 817 Call & Name Display | Fido Support This feature lets you see an incoming caller's phone number and name on your phone's display, even if he or she is not in your address book. Call & Name Display <div class="rui-support-resulttypes support-tabs"> <ul> <li> <a href="/consumer/content/prepaid-call-display?setLanguage=en"><span>Prepaid mobile service </span></a> </li> <li class="active"> <a href="javascript:void(0)"><span>Monthly mobile plan</span></a> </li> </ul> </div> <p>&nbsp;</p> <!-- <p><mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script></p> --> <div id="support_6"><!-- <h1>Add-ons</h1> --> <!-- <h2>Monthly services</h2> --> <div class="bloc_content"> <p>This feature lets you see an incoming caller's phone number and name on your phone's display, even if he or she is not in your address book. <a href="/web/content/manageyourcalls/calldisplay&amp;lang=en">How much does it cost?</a></p> <div class="gray-bg"><!-- grey box--> <h3>Things to Know</h3> <ul> <li>A maximum of 15 characters can be displayed.</li> <li>Incoming calls from an international number might show as "unknown number".</li> <li>Blocked calls will appear as "Private Name/Private Number" or "Anonymous".</li> <li>The Name Display feature (only available on Monthly service) shows the name you provided Fido when you activated your account to the person you are calling.</li> <li>Name won't show on a call that&rsquo;s being forwarded.</li> <li>Text messages always display the number even if the display is blocked.</li> <li>If your phone is not compatible with Name Display, only the phone number will appear.&nbsp;</li> </ul> </div> <!-- /.grey box --> <h3>How to use Call Display with Name Display</h3> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Using Call Display &amp; Name Display</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <ul> <li><strong>Receive a call:</strong> You&rsquo;ll see the caller&rsquo;s name and number on your phone display.</li> <li><strong>Make a call:</strong> The person you&rsquo;re calling will see your number and name in their phone display (if they have the same feature).</li> </ul> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Block or unblock your number and name from being displayed</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <h4>To block:</h4> <ul> <li><strong>Temporary:</strong> Type <strong>#31#</strong>, free of charge, before each phone call.</li> </ul> <ul> <li><strong>Permanent:</strong> Consult your phone&rsquo;s User Guide for the steps to follow.</li> </ul> <h4>To unblock:</h4> <ul> <li><strong>Temporary:</strong> If name and number display is permanently blocked via your phone's menus, you can unblock it by dialing <strong>*31#</strong> before placing a call.</li> </ul> <ul> <li><strong>Permanent:</strong> Consult your phone&rsquo;s User Guide for the steps to follow.</li> </ul> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Using your Call and Name Display while traveling</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <h4>In Canada on the Fido network:</h4> <ul> <li>You can use the Call Display anywhere on <a href="/web/page/portal/Fido/CoverageSupport">the Fido network</a>.</li> </ul> <h4>While in the U.S. or Internationally:</h4> <ul> <li>This service is generally available where there is a network supporting it. See our <a href="/web/content/coverageroaming">U.S.</a> or <a href="/web/content/coverageroaming">International</a> coverage maps.</li> <li>The information may not always be shown or it may be shown in the international dialing format (+1 and 1 digit number).</li> </ul> </div> </div> </div> <!-- faq 3 end --> <h3>Troubleshooting</h3> <!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>When I place a call my outgoing display name is spelled wrong</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <ul> <li>A maximum of 15 characters can be displayed.</li> <li>Names with accents are not always displayed.</li> <li>If you called us to change your name, it may take up to 48 hours before it is changed.</li> </ul> <p>If you notice a spelling error in your name, <a href="/web/page/portal/Fido/GCT_ContactUs">contact us</a></p> </div> </div> </div> <!-- faq 4 end --> <!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>My call display doesn't display the caller's phone number</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <ul> <li>Not all plans have Call Display included. Consult <a href="/web/page/portal/Fido/Ecare_Standalone">My Account</a> to verify.</li> <li>Name display is not always available when roaming outside of the Fido network.</li> </ul> <p>If you see the following, it means the person calling has blocked their number or the telephone system used by the called did not send the information to show the number:</p> <ul> <li>Unknown Number</li> <li>Private Number</li> <li>Confidential Number</li> <li>Withheld Number</li> <li>Call</li> </ul> </div> </div> </div> <!-- faq 5 end --> <!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>Although the name is stored in the phone book, only the number is displayed</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <ul> <li>Verify if the number is stored twice with two different names in your phone's phone book. When this occurs, the phone may not know what name to display. If this is not the case contact the phone manufacturer.</li> <li>When storing a number in your phone book ensure you always enter the country code with area code.</li> </ul> </div> </div> </div> <!-- faq 6 end --> <!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>I&rsquo;m unable to reach the number that was left on my call display</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <ul> <li>Some numbers cannot receive incoming calls (for example a payphone).</li> </ul> </div> </div> </div> <!-- faq 7 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6 --> Call Display name display #31# name blocked L'afficheur avec l'afficheur de nom | Soutien Fido Cette option vous permet de voir le numéro de téléphone et le nom des personnes qui vous appellent à l’écran de votre téléphone, même s’ils ne sont pas enregistrés dans votre carnet d’adresses. L'Afficheur avec l'Afficheur de nom <div class="rui-support-resulttypes support-tabs"> <ul> <li> <a href="/consumer/content/prepaid-call-display?setLanguage=fr"><span>Service pr&eacute;pay&eacute; pour mobiles</span></a> </li> <li class="active"> <a href="javascript:void(0)"><span>Forfait mensuel pour mobiles</span></a> </li> </ul> </div> <p>&nbsp;</p> <!-- <p><mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script></p> --> <div id="support_6"><!-- <h1>Options</h1> --> <!-- <h2>Services mensuels</h2> --> <div class="bloc_content"><!-- <h2>L'Afficheur avec l'Afficheur de nom</h2> --> <p>Cette option vous permet de voir le num&eacute;ro de t&eacute;l&eacute;phone et le nom des personnes qui vous appellent &agrave; l&rsquo;&eacute;cran de votre t&eacute;l&eacute;phone, m&ecirc;me s&rsquo;ils ne sont pas enregistr&eacute;s dans votre carnet d&rsquo;adresses. <a href="/web/content/manageyourcalls/calldisplay&amp;lang=fr">Combien &ccedil;a co&ucirc;te?</a></p> <div class="gray-bg"><!-- grey box--> <h3>Ce qu'il faut savoir</h3> <ul> <li>Un maximun de 15 caract&egrave;res s&rsquo;affichera.</li> <li>La mention &laquo; Num&eacute;ro inconnu &raquo; peut &ecirc;tre affich&eacute;e pour les appels entrants provenant d'un num&eacute;ro international. </li> <li>La mention &laquo; Nom confidentiel/Num&eacute;ro confidentiel &raquo; ou &laquo; Anonyme &raquo; appara&icirc;tra pour les num&eacute;ros bloqu&eacute;s. </li> <li>Lorsque vous faites un appel, la fonction Afficheur de nom (seulement offerte avec le service mensuel) montre le nom que vous avez indiqu&eacute; &agrave; Fido lors de l&rsquo;activation de votre compte.</li> <li>Le nom n&rsquo;appara&icirc;tra pas s&rsquo;il s&rsquo;agit d&rsquo;un appel transf&eacute;r&eacute;.</li> <li>Lorsque vous envoyez un texto, le num&eacute;ro est toujours indiqu&eacute; m&ecirc;me si l&rsquo;affichage est bloqu&eacute;.</li> <li>Si votre appareil ne prend pas en charge l&rsquo;Afficheur de nom, seul le num&eacute;ro de t&eacute;l&eacute;phone appara&icirc;tra.&nbsp;</li> </ul> </div> <!-- /.grey box --> <h3>Comment utiliser l&rsquo;afficheur et l&rsquo;afficheur du nom</h3> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Utilisation de l'Afficheur et de l'Afficheur de nom</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <ul> <li><strong>Lorsque vous recevez un appel:</strong> le nom et le num&eacute;ro de la personne qui vous appelle apparaissent &agrave; l&rsquo;&eacute;cran de votre t&eacute;l&eacute;phone. </li> <li><strong>Lorsque vous faites un appel:</strong> la personne que vous appelez verra votre num&eacute;ro et votre nom &agrave; son &eacute;cran (si elle est abonn&eacute;e &agrave; cette option).</li> </ul> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Pour bloquer vos nom et num&eacute;ro</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <h4>Pour bloquer vos informations :</h4> <ul> <li><strong>Temporairement :</strong> Composez sans frais <strong>#31#</strong> avant chaque appel.</li> </ul> <ul> <li><strong>En permanence:</strong> Consultez le Guide de l'utilisateur de votre appareil pour conna&icirc;tre les &eacute;tapes &agrave; suivre.</li> </ul> <h4>Pour d&eacute;bloquer vos informations :</h4> <ul> <li><strong>Temporairement :</strong> Si l&rsquo;affichage de vos nom et num&eacute;ro de t&eacute;l&eacute;phone est bloqu&eacute; en permanence en raison des r&eacute;glages de votre t&eacute;l&eacute;phone, vous pouvez le d&eacute;bloquer en composant <strong>*31#</strong> avant chaque appel.</li> </ul> <ul> <li><strong>En permanence:</strong>Consultez le Guide de l' de votre appareil pour conna&icirc;tre les &eacute;tapes &agrave; suivre.</li> </ul> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Utilisation de l&rsquo;Afficheur et l&rsquo;Afficheur de nom lors de vos d&eacute;placements</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <ul> <li>Vous pouvez utiliser l&rsquo;Afficheur partout sur le <a href="/web/page/portal/Fido/CoverageSupport">r&eacute;seau Fido</a>.</li> </ul> <h4>En itin&eacute;rance aux &Eacute;tats-Unis ou ailleurs dans le monde:</h4> <ul> <li>Le service est g&eacute;n&eacute;ralement disponible partout o&ugrave; un r&eacute;seau le prend en charge. Consultez nos cartes de couverture aux <a href="/web/content/coverageroaming">&Eacute;tats-Unis</a> ou <a href="/web/content/coverageroaming">&agrave; l'internationale</a></li> <li>Il est possible que l&rsquo;information ne soit pas affich&eacute;e ou qu&rsquo;elle le soit en format international (+1 suivi du num&eacute;ro &agrave; dix chiffres).</li> </ul> </div> </div> </div> <!-- faq 3 end --> <h3>D&eacute;pannage</h3> <!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>Lorsque j'effectue un appel, mon nom est mal orthographi&eacute;</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <ul> <li>Un maximum de 15 caract&egrave;res s&rsquo;affichera.</li> <li>Les noms comportant des accents n&rsquo;apparaissent pas toujours.</li> <li>Si vous nous avez appel&eacute;s pour modifier votre nom, le changement peut prendre jusqu&rsquo;&agrave; 48 heures.</li> </ul> <p>Si votre nom est mal orthographi&eacute;, <a href="/web/page/portal/Fido/GCT_ContactUs">communiquez avec nous</a>.</p> </div> </div> </div> <!-- faq 4 end --> <!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>L'appareil n&rsquo;affiche pas le num&eacute;ro de t&eacute;l&eacute;phone de la personne qui appelle</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <ul> <li>Les forfaits ne comprennent pas tous l&rsquo;Afficheur. V&eacute;rifiez sur <a href="/web/page/portal/Fido/Ecare_Standalone">Mon compte</a>.</li> <li>L&rsquo;Afficheur de nom n&rsquo;est pas toujours offert lorsque vous &ecirc;tes en itin&eacute;rance hors du r&eacute;seau Fido.</li> </ul> <p>Si un des messages suivants s&rsquo;affiche sur votre appareil, c&rsquo;est que la personne qui vous appelle a bloqu&eacute; son num&eacute;ro ou que le syst&egrave;me t&eacute;l&eacute;phonique qu&rsquo;elle utilise n&rsquo;a pas envoy&eacute; le num&eacute;ro.</p> <ul> <li>Num&eacute;ro inconnu</li> <li>Num&eacute;ro priv&eacute;</li> <li>Num&eacute;ro confidentiel</li> <li>Num&eacute;ro cach&eacute;</li> <li>Appel</li> </ul> </div> </div> </div> <!-- faq 5 end --> <!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>Seul le num&eacute;ro s&rsquo;affiche, mais il s&rsquo;agit d&rsquo;un contact de mon r&eacute;pertoire</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <ul> <li>V&eacute;rifiez si le num&eacute;ro est stock&eacute; sous deux noms diff&eacute;rents dans votre r&eacute;pertoire. Le cas &eacute;ch&eacute;ant, l&rsquo;appareil affichera uniquement le num&eacute;ro de t&eacute;l&eacute;phone, ne sachant pas quel nom afficher. Si ce n&rsquo;est pas le cas, veuillez communiquer avec le fabricant de votre appareil.</li> <li>Lorsque vous ajoutez de nouveaux num&eacute;ros dans le r&eacute;pertoire t&eacute;l&eacute;phonique de l'appareil, assurez-vous de toujours entrer le code de pays ainsi que l&rsquo;indicatif r&eacute;gional.</li> </ul> </div> </div> </div> <!-- faq 6 end --> <!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>Je ne suis pas en mesure de rappeler le num&eacute;ro pr&eacute;sent&eacute; sur l&rsquo;afficheur</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <ul> <li>Certains num&eacute;ros ne peuvent recevoir d&rsquo;appel (p. ex. t&eacute;l&eacute;phones publics).</li> </ul> </div> </div> </div> <!-- faq 7 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6 --> L'afficheur l'afficheur de nom #31# bloquer debloquer 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Call & Name Display

 

This feature lets you see an incoming caller's phone number and name on your phone's display, even if he or she is not in your address book. How much does it cost?

Things to Know

  • A maximum of 15 characters can be displayed.
  • Incoming calls from an international number might show as "unknown number".
  • Blocked calls will appear as "Private Name/Private Number" or "Anonymous".
  • The Name Display feature (only available on Monthly service) shows the name you provided Fido when you activated your account to the person you are calling.
  • Name won't show on a call that’s being forwarded.
  • Text messages always display the number even if the display is blocked.
  • If your phone is not compatible with Name Display, only the phone number will appear. 

How to use Call Display with Name Display

Using Call Display & Name Display

  • Receive a call: You’ll see the caller’s name and number on your phone display.
  • Make a call: The person you’re calling will see your number and name in their phone display (if they have the same feature).

Block or unblock your number and name from being displayed

To block:

  • Temporary: Type #31#, free of charge, before each phone call.
  • Permanent: Consult your phone’s User Guide for the steps to follow.

To unblock:

  • Temporary: If name and number display is permanently blocked via your phone's menus, you can unblock it by dialing *31# before placing a call.
  • Permanent: Consult your phone’s User Guide for the steps to follow.

Using your Call and Name Display while traveling

In Canada on the Fido network:

While in the U.S. or Internationally:

  • This service is generally available where there is a network supporting it. See our U.S. or International coverage maps.
  • The information may not always be shown or it may be shown in the international dialing format (+1 and 1 digit number).

Troubleshooting

When I place a call my outgoing display name is spelled wrong

  • A maximum of 15 characters can be displayed.
  • Names with accents are not always displayed.
  • If you called us to change your name, it may take up to 48 hours before it is changed.

If you notice a spelling error in your name, contact us

My call display doesn't display the caller's phone number

  • Not all plans have Call Display included. Consult My Account to verify.
  • Name display is not always available when roaming outside of the Fido network.

If you see the following, it means the person calling has blocked their number or the telephone system used by the called did not send the information to show the number:

  • Unknown Number
  • Private Number
  • Confidential Number
  • Withheld Number
  • Call

Although the name is stored in the phone book, only the number is displayed

  • Verify if the number is stored twice with two different names in your phone's phone book. When this occurs, the phone may not know what name to display. If this is not the case contact the phone manufacturer.
  • When storing a number in your phone book ensure you always enter the country code with area code.

I’m unable to reach the number that was left on my call display

  • Some numbers cannot receive incoming calls (for example a payphone).
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