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Support

Picture and Video Messaging (MMS)


Picture and Video Messaging (MMS) allows you to send and receive pictures and videos between wireless phones and even send pictures and videos to an email address. How much does it cost?

Things to Know

  • When you are unable to receive a MMS message (i.e.: battery drained, you are out of coverage or your phone is missing memory), the system will try to send the message every 15 minutes for the first hour, then once every hour for the next three days. After this period, the system will delete the text message and you will not be able to receive it.
  • When you send a message, your phone number will appear on the other person's screen, even if they don't have Call Display or if your number is confidential.
  • If your phone is not compatible with MMS you'll get a text message with a password that will direct you to fido.ca in order to see the message you received.

How to use Picture and Video Messaging (MMS)

Sending a picture or video message

  • Refer to your phone’s User guide to see how to take a picture or video
  • You can usually send picture or video either directly from your photo album or from the Messaging menu or app of your phone.
  • From your album:
    • Select the picture or video you want to send.
    • Select Share (or the equivalent option or icon).
    • Enter the recipient's 10-digit wireless number or select an entry from your contact list.
      • For messages sent overseas, enter the recipient's phone number, starting with the "+" symbol and the country code.
      • See our rates for sending Picture or Video messages from Canada to an International or U.S. carrier.
    • Press Send.
    • Select the picture or video you want to send.
  • From the Messaging menu or app:
    • Enter the recipient's 10-digit wireless number or select an entry from your contact list.
    • Attach the picture or video you want to send.
    • Press Send.

To receive

  • The MMS will arrive in your MMS or SMS inbox.
  • Select the item and press Open.

Using Picture and Video Messaging while travelling

In Canada on the Fido network:

  • You can use Picture and Video Messaging anywhere on the Fido network.

While in the U.S. or Internationally:

  • The service can be used across most of the U.S and can be used abroad on certain networks only.
  • Consult our rates while traveling.
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