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Your monthly Fido bills explained

On your Fido Mobile or Fido Internet bill, you’ll see:

  • Your balance for this month and the previous month
  • The total of all your recurring monthly service fees for your next billing period
  • Your usage fees for the previous billing cycle (e.g. Fido Mobile usage fees for talk, text and data or Fido Internet fees for extra data usage)
  • Account adjustments, if any
  • Hardware charges and credits, if any, such as a modem installation for your Fido Internet service
  • Your FidoDOLLARSTM balance, if applicable

Under the usage summary section of your Fido Mobile bill, you’ll find a complete breakdown of your monthly usage, such as the data, talk and text usage included in your monthly plan, plus any long distance, roaming or additional data usage charges you’ve incurred. If you use Fido Internet, the summary section on your Fido Internet bill will appear only if you went over your data usage limit.

If you have a Fido Mobile credit limit, you’ll be able to see the amount on your monthly Fido Mobile bill. For more info, check out this page about credit limit monitoring.

First Fido bill

Your first Fido bill will have a partial fee for services from the date your service was first activated until the end of your billing cycle, as well as full charges for the coming month.

Charges for the coming month will include:

  • Your monthly plan/package
  • Your add-ons

Final Bill

On your final bill, you’ll find the charges for services you used until the cancellation date of your service. If you’re a Fido Mobile customer, a Device Savings Recovery Fee (DSRF) will apply if your service is cancelled before the end of your term. For more info, check out Fido's service agreement.

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