We noticed that you're not using the latest version of your browser.

You'll still be able to use our site, but it might not work or look the way it's supposed to. We recommend upgrading your browser.

Exit
More

We noticed that you're not using the latest version of your browser.

You'll still be able to use our site, but it might not work or look the way it's supposed to. We recommend upgrading your browser.

Exit
Less

If you're unable to download the latest version of Internet Explorer, please ensure you have compatibility view turned off.

How to disable compatibility view

  1. Open Internet Explorer.
  2. Click on the Tools menu (you may have to press Alt to bring up the menu).
  3. If the Compatibility View box is checked, click to remove checkmark.
  4. Click Tools again.
  5. Select Compatibility View Settings.
    • Make sure "rogers.com" is not listed under "Websites you've added to Compatibility View."
  6. Close and reopen Internet Explorer.
  7. Go to rogers.com.

Support

Easy Pay® FAQs

What is Easy Pay?

Easy Pay® is a financing plan that allows you to get any tablet with 24 equal monthly payments. You can get any Fido tablet, and the SIM card is included at no extra cost. Taxes on the upfront cost of the tablet are due at activation (if applicable). Taxes for the balance will appear on your first invoice. For details on plans, go to fido.ca/consumer/tablets.

If I have a Data plan, why do I have to activate a postpaid plan to take advantage of Easy Pay?

Easy Pay is a benefit for Fido customers on a main postpaid voice and data plan (excluding voice-only, data-only, Fido Home Phone and prepaid plans).

If you aren’t on an eligible postpaid plan, we have an awesome selection for you! We can hook you up with a Fido Pulse plan, which comes with Fido RoamTM and with Spotify Premium for up to 6 months starting the day plan is first activated (available to first-time Spotify Premium subscribers only).

Can I shorten the Easy Pay period?

You can’t shorten the Easy Pay term of 24 months, but you can pay off your Easy Pay balance at any time.

Can I finance any other device with Easy Pay?

Easy Pay is only for tablets available through Fido.

How long is the warranty on tablets?

Your tablet comes with a 1-year manufacturer’s warranty, which starts at the date of purchase.

Can I get an extended warranty on my tablet?

Yep! Device Protection is available for your tablet. For details, go to fido.ca/protection.

What is the return policy for tablets?

Fido tablets purchased through Easy Pay must be returned within 15 days of activation (either the date of purchase in-store or the date the order was shipped). The tablet must be returned in "like new" condition, including all its original parts, components, and packaging.

Why do I need a Data plan for tablets when I already have data on my postpaid plan?

By getting a Data plan for tablets, you can enjoy dedicated data for your tablet without digging into the data for your postpaid plan.

Will I need to make a down payment when I activate or upgrade a tablet?

A down payment is required on select tablets to help keep your monthly payments low and affordable.

Can I choose the amount of the down payment I want to pay?

Unfortunately, you can’t adjust your down payment amount. If you’d like to reduce your monthly Easy Pay payment, you can make a voluntary payment at any time after you’ve activated your tablet. Just visit fido.ca/consumer/contact-us-mobile and use one of the contact methods listed on the page to get in touch!

Do I need to have a primary line with Fido in order to finance a device through Easy Pay?

Yes. Easy Pay is a benefit for Fido customers with a postpaid voice and data plan (excluding voice-only, data-only, Fido Home Phone and prepaid plans). If you don’t have an eligible postpaid plan, take a look at our plans page to find one that’s right for you!

Can I use my FidoDOLLARS if I pay for part of the tablet in-store and the rest through my invoice?

Yes. If you still have any remaining FidoDOLLARSTM after covering the mandatory down payment and the taxes, you can use them towards a voluntary payment on your device. The voluntary payment must be applied after the activation of your tablet by visiting fido.ca/consumer/contact-us-mobile and using one of the contact methods listed on the page to get in touch.

fido/content on false false [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (http://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [444686973] [True-Client-IP] = [54.162.165.158] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=1000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-1542218279;36383670;2;-1542218279;36383670;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.162.165.158, 23.215.131.71] [X-dynaTrace-Application] = [Fido.ca] [If-Modified-Since] = [Sun, 18 Mar 2018 05:43:22 GMT] [X-Forwarded-For] = [54.162.165.158, 23.215.131.71] content mobile-easy-pay-faqs %7B%7D 1529478417874 1529478503066 1792473167577238 1529474911~id=7233b3a8dc3ee391a2aac929bac68f6a en PC#b1eb407b8f8d45f4b6184d44d6c81377.28_43#1592719028|session#31a574d29c544ba3bdc3d37451bdf88c#1529480274 https%3A%2F%2Fwww.fido.ca%2Fconsumer%2Fmobile~1529474284809%7Chttps%3A%2F%2Fwww.fido.ca%2Fnac%2F%23%2Fchoose-plan%3Fid%3DDataTalkTextPulse~1529474316590%7Chttps%3A%2F%2Fwww.fido.ca%2Fconsumer%2Fiphone~1529474755524%7Chttps%3A%2F%2Fwww.fido.ca%2Fconsumer%2Fpromotions%3FsetLanguage%3Den%26ecid%3Dps-bwcfcwrlsaq-omdomd12212017t39%26ca.mp%3DGoogle%26ca.cr%3D275534969678%26ca.kw%3D%252Bfido%2520%252Bplans%26ca.mt%3Db%26cb.device%3Dm%26ca.target%3Dkwd-23581953751%26gclid%3DEAIaIQobChMI1fCB69bh2wIV1bbACh0HewgYEAAYASAAEgKVB_D_BwE~1529478356849%7Chttps%3A%2F%2Fwww.fido.ca%2Fconsumer%2Faccessibility%2Fplans~1529478418863 gpv=2&ckp=tld&dm=fido.ca&apv_58_www34=2&cpv_58_www34=2&rpv_58_www34=2 %7B%7D %7B%22province%22%3A%22ON%22%2C%22getUserPref%22%3Atrue%2C%22firstTimeUser%22%3Atrue%2C%22language%22%3A%22en%22%2C%22samKey%22%3A%22default%22%2C%22cartQuantity%22%3A0%7D 58|1792473167577238|1792473609208022 on aHR0cHM6Ly9kbXowMS5hcHAuY2xpY2t0YWxlLmNvbS9QbGF5ZXIuYXNweD9QSUQ9NTgmVUlEPTE3OTI0NzMxNjc1NzcyMzgmU0lEPTE3OTI0NzM2MDkyMDgwMjI= aam_dfp%3D469534%2C353242%2C469871%2C591742%2C613368%2C662011%2C731061%2C927047%2C1323850%2C1325571%2C1425727%2C1662904%2C3376707%2C9982546%2C10046876%2C10238549%2C10534595%2C10561351%2C10804004%2C10811342%2C11057727%2C11076831 ON %7B%22userId%22%3A%7B%22value%22%3A%22default%22%7D%2C%22hashKey%22%3A%7B%22value%22%3A%22default%22%7D%7D 1529478954~id=45cf4ecd92b97b55306d568d73ec6673 true ivr%3D3376707 Less%20than%201%20day sas_segments%3D469534%2Csas_segments%3D613368%2Csas_segments%3D10235138 -330454231%7CMCIDTS%7C17703%7CMCMID%7C45537675449585702143611676250724291135%7CMCAAMLH-1530083217%7C9%7CMCAAMB-1530083217%7CRKhpRz8krg2tLO6pguXWp5olkAcUniQYPHaMWWgdJ3xzPWQmdj0y%7CMCOPTOUT-1529481426s%7CNONE%7CMCAID%7CNONE%7CMCSYNCSOP%7C411-17710%7CMCCIDH%7C-489979287%7CvVersion%7C3.1.2 rcp-f-prod-new%3D%2526c.%2526a.%2526activitymap.%2526page%253Dhttps%25253A%25252F%25252Fwww.fido.ca%25252Fconsumer%25252Faccessibility%25252Fplans%2526link%253DPlans%2526region%253Daccessibility-menu%2526.activitymap%2526.a%2526.c %5B%5D 1 true en 1529474874~id=0fe4f1d008904b580bb9ccf40a5f790d 45734430439406474953626903107684261534 1529479019~id=0846aed516c19a9a7b76c6da98a60595 6ab7e38df8fdef4c0bb4efe6d1f033c724d067a2-ANONYMOUS=ANONYMOUS&atgUserId=400863946&atgHashKey=de9f9705b9bcab72d2b74cf08d1fc267&USER_SESSION_ID=5339e4db-d4ea-416a-bdc0-56150c3d5e6c GA1.2.900232453.1529474228 Less%20than%201%20day sas_segments%3D469534%2Csas_segments%3D613368 1.1529478353.EAIaIQobChMI1fCB69bh2wIV1bbACh0HewgYEAAYASAAEgKVB_D_BwE oeu1529474227094r0.14953407056494772 GA1.2.258672623.1529474228 C3B46C46744E10741EFA84252D0B1F6C c4bc0e54-744e-11e8-9f69-f1d89596be1b %7B%224666849561%22%3A%22campaign%22%2C%225462673203%22%3A%22none%22%2C%224716001996%22%3A%22gc%22%2C%224707062101%22%3A%22true%22%7D C3B46C46744E10741EFA84252D0B1F6C /web/page/portal/Fido/activation_land /web/content/aboutus /web/content/careers Privacy & Terms /web/content/terms/privacy_policy /consumer/terms/use-of-website-policy#adchoices http://forums.fido.ca/t5/community/categorypage/category-id/EnglishCommunity /web/content/accessibility/relay_services http://www.crtc.gc.ca/eng/info_sht/t15.htm /web/content/sitemap Unsubscribe https://www.fido.ca/consumer/unsubscribe?setLanguage=en <div class="social-media"> <div class="contact-us"> <div class="contact-us-links" id="contact-us-link"> <a href="/web/page/portal/Fido/GCT_ContactUs" atm="footer:Store Locator"> <i class="rui-icon-call"></i> <span class="contact-us-label">Contact Us</span> </a> </div> <div class="contact-us-links" id="find-a-store"> <a href="/web/page/portal/Fido/StoreLocator" atm="footer:Contact Us"> <i class="rui-icon-locator"></i> <span class="contact-us-label">Store Locator</span> </a> </div> </div> <div id="feedback-mobile-holder"></div> <span>Follow:</span> <ul> <li><a href="https://www.facebook.com/fidomobile" aria-label="Follow us on Facebook" class="facebook" target="_blank"><i aria-hidden="true" class="rui-icon-facebook"></i></a></li> <li><a href="https://twitter.com/Fidomobile" aria-label="Follow us on Twitter" class="twitter"><i aria-hidden="true" class="rui-icon-twitter"></i></a></li> <li><a href="https://plus.google.com/+fido/posts" aria-label="Follow us on Google Plus" class="google"><i aria-hidden="true" class="rui-icon-gplus"></i></a></li> <li><a href="https://www.youtube.com/user/fidomobile" aria-label="Follow us on YouTube" class="youtube"><i aria-hidden="true" class="rui-icon-youtube"></i></a></li> <li><a href="https://instagram.com/fidomobile" aria-label="Follow us on Instagram" class="instagram"><i aria-hidden="true" class="rui-icon-instagram"></i></a></li> </ul> </div> <div class="social-media"> <div class="contact-us"> <div class="contact-us-links" id="contact-us-link"> <a href="/web/page/portal/Fido/GCT_ContactUs" atm="footer:Contactez-nous"> <i class="rui-icon-call"></i> <span class="contact-us-label">Contactez-nous</span> </a> </div> <div class="contact-us-links" id="find-a-store"> <a href="/web/page/portal/Fido/StoreLocator" atm="footer:Points de vente"> <i class="rui-icon-locator"></i> <span class="contact-us-label">Points de vente</span> </a> </div> </div> <div id="feedback-mobile-holder"></div> <span>Suivre:</span> <ul> <li><a href="https://www.facebook.com/fidomobile" aria-label="Suivez-nous sur Facebook" class="facebook" target="_blank"><i aria-hidden="true" class="rui-icon-facebook"></i></a></li> <li><a href="https://twitter.com/Fidomobile" aria-label="Suivez-nous sur Twitter" class="twitter"><i aria-hidden="true" class="rui-icon-twitter"></i></a></li> <li><a href="https://plus.google.com/+fido/posts" aria-label="Suivez-nous sur Google Plus" class="google"><i aria-hidden="true" class="rui-icon-gplus"></i></a></li> <li><a href="https://www.youtube.com/user/fidomobile" aria-label="Suivez-nous sur YouTube" class="youtube"><i aria-hidden="true" class="rui-icon-youtube"></i></a></li> <li><a href="https://instagram.com/fidomobile" aria-label="Suivez-nous sur Instagram" class="instagram"><i aria-hidden="true" class="rui-icon-instagram"></i></a></li> </ul> </div> &copy; 1996 - 2018 Fido Solutions &copy; 1996 - 2018 Fido Solutions /cms/fido/css/img/preloader.gif en fr ab bc mb nb nl ns on pe qc sk