fido/content on false false [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-1683244964] [True-Client-IP] = [54.198.23.251] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=2000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-1178564645;151464684;2;-1178564645;151464684;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.198.23.251, 184.28.184.90] [X-dynaTrace-Application] = [Fido.ca] [If-Modified-Since] = [Mon, 25 Jun 2018 00:29:09 UTC] [X-Forwarded-For] = [54.198.23.251, 184.28.184.90] content insufficient-balance MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions support getcurious_faq Store Locator storelocator easyloginriverpage fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-1683244964] [True-Client-IP] = [54.198.23.251] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=2000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-1178564645;151464684;2;-1178564645;151464684;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.198.23.251, 184.28.184.90] [X-dynaTrace-Application] = [Fido.ca] [If-Modified-Since] = [Mon, 25 Jun 2018 00:29:09 UTC] [X-Forwarded-For] = [54.198.23.251, 184.28.184.90] content insufficient-balance on /default/main/internet/fido/WORKAREA/common en_US j6ho4rl6 2017-08-24 18:32:53 site/support j6ho4rl6 templatedata/site/support/data/billing-account/insufficient-balance 1503613973 2017-09-01 02:04:07 /default/main/internet/fido/STAGING /default/main/internet/fido insufficient-balance 1503703142532 2017-09-01 02:04:07 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/insufficient-balance templatedata/site/support/data/billing-account/insufficient-balance true insufficient-balance ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing Management prepaid faqs Wireless 1446493591861 Insufficent balance impacts | Fido Support Important information to know when your prepaid balance is insufficient and the impacts it will have on your services. Insufficient balance impacts <p> <script src="/cms/v45/js/support-6.js" type="text/javascript"></script> <!-- @import url(/cms/v45/css/support-6.css); @import url(/cms/v45/css/userstyles_v45.css); --></p> <div id="support_6"> <div class="bloc_content"> <p>Your account balance is what drives your prepaid service. Fido notifies you free of charge when you have a low or insufficient balance.</p> <p><strong>Things to Know</strong></p> <ul> <li>Different fees are taken from your account on their respective anniversary dates. Fees associated with your plan are always taken first, followed by fees for any add-ons and 9-1-1 fees (provincial and non-government).</li> <li>Any usage done outside of what is included in your plan or add-ons will incur a pay-per-use charge deducted from your remaining account balance.</li> <li>If you don&rsquo;t have enough funds in your account balance to cover the cost of pay-per-use charges, you will not be able to use your phone for any pay-per-use activity except for 911 and emergency calls.</li> <li>If you don&rsquo;t refill your account before your anniversary date, any remaining balance in your account will expire and be lost. You&rsquo;ll no longer be able to use your phone <strong>except for emergency 911 calls</strong>.</li> <li>However, you can restore your expired balance if you refill within 7 days after your anniversary date. See&nbsp;<a href="/consumer/content/check-balance-expiry-date">how to verify your anniversary date</a>.</li> <li>Never worry about low or insufficient balance with <a href="/consumer/content/auto-refill-prepaid">Auto Refill</a>.</li> </ul> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>What happens when you have a low balance (all plan types):</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <table class="table-calls-forwarding" border="0"> <tbody> <tr> <td><strong>Low balance</strong></td> <td> <ul> <li>If your account reaches less than $3, a message will appear on your Fido phone screen after a transaction (making or receiving a call, sending a text message, etc.) reminding you to refill your account.</li> </ul> </td> </tr> <tr> <td><strong>Approaching your anniversary date</strong></td> <td> <ul> <li>If your anniversary date is within the next 5 days or less, a message will appear on your screen after a transaction reminding you to refill your account.</li> <li>If your anniversary date is within the next 2 days or less, a text message will be sent reminding you to refill your account.</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>What happens if you don't have enough balance in your account to complete a transaction:</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <table class="table-calls-forwarding" border="0"> <tbody> <tr> <td><strong>Insufficient balance (all plans)</strong></td> <td> <ul> <li>If you attempt to complete a transaction when you have an insufficient balance, you'll get a text message reminding you to refill your account.</li> </ul> </td> </tr> <tr> <td><strong>Failed daily/monthly service fee (all plans)</strong></td> <td> <ul> <li>If you don&rsquo;t have enough funds in your account to cover the cost of a plan or add-on, a text message will be sent to advise you.</li> </ul> </td> </tr> <tr> <td><strong>Daily/Monthly plan</strong></td> <td> <ul> <li>If you don&rsquo;t have sufficient funds in your account to cover the cost of your plan on the due date of your payment, any usage made will be deducted on a pay-per-use basis from your account.</li> </ul> </td> </tr> <tr> <td><strong>Add-ons (daily/monthly plan)</strong></td> <td> <ul> <li>If you don&rsquo;t have sufficient funds in your account to cover the cost of an add-on on the due date of your payment, any usage made will be deducted on a pay-per-use basis from your account.</li> </ul> </td> </tr> <tr> <td><strong>Making or receiving a call</strong></td> <td> <ul> <li>If you&rsquo;re on a Prepaid By the Minute plan, you will not be able to make or receive calls.</li> <li>If you&rsquo;re on a Prepaid By the Day or By the Month plan and make a call type that is not included in your prepaid plan, you won&rsquo;t be able to make or receive calls.</li> </ul> </td> </tr> <tr> <td><strong>Sending a text message</strong></td> <td> <ul> <li>Pay-per-use users: you won&rsquo;t be able to send text messages.</li> <li>Add-ons: if you still have space available, you can send your remaining messages in the period you paid for.</li> <li>If you&rsquo;re on a Prepaid By the Day or By the Month plan that includes text messaging and have used up the allotted space in your plan, you will not be able to send any text messages.</li> </ul> </td> </tr> <tr> <td><strong>Receiving a text message</strong></td> <td> <ul> <li>Pay-per-use users: you&rsquo;ll continue to receive text messages as long as your balance doesn&rsquo;t reach $0.</li> <li>Add-ons: you&rsquo;ll continue receiving text messages during the period you paid for.</li> <li>If you&rsquo;re on a Prepaid By the Day or By the Month plan that includes text messaging, and have used up the allotted space in your plan, you&rsquo;ll continue receiving text messages during the period you paid for.</li> </ul> </td> </tr> <tr> <td><strong>Other services</strong></td> <td> <ul> <li>911 calling is always available.</li> <li>Pay-per-use users: services will not work.</li> <li>Add-ons: you will continue to be able to use the services for the period you paid for (i.e. Data Day Pass will allow service for the full 24-hour period)</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <!-- faq 2 end --><!-- /.bloc_content --></div> <!-- /.support_6 --></div> Insufficient balance prepaid Les conséquences d'un solde insuffisant | Soutien Fido Renseignements importants à savoir lorsque le solde de votre compte prépayé est insuffisant et les incidences sur vos services. Les conséquences d'un solde insuffisant <p> <script src="/cms/v45/js/support-6.js" type="text/javascript"></script> <!-- @import url(/cms/v45/css/support-6.css); @import url(/cms/v45/css/userstyles_v45.css); --></p> <div id="support_6"> <div class="bloc_content"> <p>Votre service pr&eacute;pay&eacute; est d&eacute;termin&eacute; par le solde de votre compte. Fido vous envoie gratuitement des avis vous informant du solde bas ou du solde insuffisant de votre compte.</p> <p><strong>Ce qu&rsquo;il faut savoir</strong></p> <ul> <li>Divers frais sont port&eacute;s &agrave; votre compte, selon leur date anniversaire respective. Les frais associ&eacute;s &agrave; votre forfait sont toujours d&eacute;duits en premier, suivis des frais pour les options et le service d&rsquo;urgence 9-1-1 (frais provinciaux et non gouvernementaux).</li> <li>Toute utilisation qui d&eacute;passe ce qui est compris dans votre forfait ou votre option occasionnera des frais &agrave; l&rsquo;utilisation qui seront d&eacute;duits du solde de votre compte.</li> <li>Si vous n&rsquo;avez pas suffisamment de fonds dans votre compte pour couvrir les frais &agrave; l&rsquo;utilisation, vous ne pourrez utiliser votre t&eacute;l&eacute;phone pour d&rsquo;autres activit&eacute;s pay&eacute;es &agrave; l&rsquo;utilisation, sauf les appels au service d&rsquo;urgence 9-1-1 et les appels d&rsquo;urgence.</li> <li>&bull; Si vous ne r&eacute;approvisionnez pas votre compte avant votre date anniversaire, les fonds qui restent dans le compte expireront et seront perdus. Vous ne pourrez plus utiliser votre t&eacute;l&eacute;phone <strong>sauf pour les appels au service d&rsquo;urgence 9‑1‑1</strong>.</li> <li>Par contre, vous pouvez r&eacute;tablir votre solde expir&eacute; si vous r&eacute;approvisionnez votre compte dans les sept&nbsp;jours suivant la date anniversaire. Consultez <a href="/consumer/content/check-balance-expiry-date">comment v&eacute;rifier le solde de votre compte et votre date anniversaire</a>.</li> <li>Vous n&rsquo;aurez plus &agrave; vous soucier des soldes de compte trop bas ou insuffisants, gr&acirc;ce au service <a href="/consumer/content/auto-refill-prepaid">Auto Recharge</a>.</li> </ul> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Qu&rsquo;arrive-t-il lorsque le solde du compte est trop bas (tous les types de forfaits):</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <table class="table-calls-forwarding" border="0"> <tbody> <tr> <td><strong>Solde bas</strong></td> <td> <ul> <li>Si votre compte atteint un solde inf&eacute;rieur &agrave; 3&nbsp;$, un message appara&icirc;tra &agrave; l&rsquo;&eacute;cran de votre appareil Fido &agrave; la suite d&rsquo;une transaction (appel effectu&eacute; ou re&ccedil;u, texto envoy&eacute;, etc.), vous rappelant de r&eacute;approvisionner votre compte.</li> </ul> </td> </tr> <tr> <td><strong>&Agrave; l&rsquo;approche de votre date anniversaire</strong></td> <td> <ul> <li>Si votre date anniversaire de service a lieu dans cinq jours ou moins, un message appara&icirc;tra &agrave; l&rsquo;&eacute;cran &agrave; la suite d&rsquo;une transaction, vous rappelant de r&eacute;approvisionner votre compte.</li> <li>Si votre date anniversaire a lieu dans deux&nbsp;jours ou moins, vous recevrez un texto vous rappelant de r&eacute;approvisionner votre compte.</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Qu&rsquo;arrive-t-il si le solde de votre compte est insuffisant pour effectuer une transaction:</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <table class="table-calls-forwarding" border="0"> <tbody> <tr> <td><strong>Solde insuffisant (tous les forfaits)</strong></td> <td> <ul> <li>Si vous tentez d&rsquo;effectuer une transaction avec un solde insuffisant, vous recevrez un texto vous rappelant de r&eacute;approvisionner votre compte.</li> </ul> </td> </tr> <tr> <td><strong>D&eacute;faut relatif aux frais de service quotidiens / mensuels (tous les forfaits)</strong></td> <td> <ul> <li>Si vous n&rsquo;avez pas suffisamment de fonds dans votre compte pour couvrir les frais d&rsquo;un forfait ou d&rsquo;une option, vous recevrez un texto qui vous en informera.</li> </ul> </td> </tr> <tr> <td><strong>Forfait quotidien&nbsp;/&nbsp;mensuel</strong></td> <td> <ul> <li>Si vous n&rsquo;avez pas suffisamment de fonds dans votre compte pour couvrir les frais de votre forfait &agrave; la date d&rsquo;&eacute;ch&eacute;ance du paiement, des frais &agrave; l&rsquo;utilisation seront pr&eacute;lev&eacute;s de votre compte pour toute op&eacute;ration.</li> </ul> </td> </tr> <tr> <td><strong>Options (forfait quotidien / mensuel)</strong></td> <td> <ul> <li>Si vous n&rsquo;avez pas suffisamment de fonds dans votre compte pour couvrir les frais d&rsquo;une option &agrave; la date d&rsquo;&eacute;ch&eacute;ance du paiement, des frais &agrave; l&rsquo;utilisation seront pr&eacute;lev&eacute;s de votre compte pour toute op&eacute;ration.</li> </ul> </td> </tr> <tr> <td><strong>Effectuer ou recevoir un appel</strong></td> <td> <ul> <li>Si vous &ecirc;tes abonn&eacute; &agrave; un forfait pr&eacute;pay&eacute; &agrave; la minute, vous ne pourrez pas effectuer ni recevoir d&rsquo;appels.</li> <li>Si vous &ecirc;tes abonn&eacute; &agrave; un forfait pr&eacute;pay&eacute; au jour ou au mois et que vous effectuez un type d&rsquo;appel qui n&rsquo;est pas compris dans votre forfait pr&eacute;pay&eacute;, vous ne serez pas en mesure d&rsquo;effectuer ni de recevoir d&rsquo;appels.</li> </ul> </td> </tr> <tr> <td><strong>Envoyer un texto</strong></td> <td> <ul> <li>Facturation &agrave; l&rsquo;utilisation&nbsp;: Vous ne serez pas en mesure d&rsquo;envoyer des textos.</li> <li>Options&nbsp;: Si votre volume de messages n&rsquo;est pas encore &eacute;puis&eacute;, vous pourrez envoyer vos textos restants pendant la p&eacute;riode pour laquelle vous avez pay&eacute;.</li> <li>Si vous &ecirc;tes abonn&eacute; &agrave; un forfait au jour ou au mois qui comprend la messagerie texte et que le volume compris dans votre forfait est &eacute;puis&eacute;, vous ne serez pas en mesure d&rsquo;envoyer des textos.</li> </ul> </td> </tr> <tr> <td><strong>Recevoir un texto</strong></td> <td> <ul> <li>Facturation &agrave; l&rsquo;utilisation&nbsp;: Vous recevrez des textos pourvu que votre solde demeure sup&eacute;rieur &agrave; 0&nbsp;$.</li> <li>Options&nbsp;: Vous continuerez &agrave; recevoir des textos pendant la p&eacute;riode pour laquelle vous avez pay&eacute;.</li> <li>Si vous &ecirc;tes abonn&eacute; &agrave; un forfait pr&eacute;pay&eacute; au jour ou au mois qui comprend la messagerie texte et que le volume compris dans votre forfait est &eacute;puis&eacute;, vous continuerez &agrave; recevoir des textos pendant la p&eacute;riode pour laquelle vous avez pay&eacute;.</li> </ul> </td> </tr> <tr> <td><strong>Autres services</strong></td> <td> <ul> <li>Les appels au service d&rsquo;urgence 9‑1‑1 sont toujours possibles.</li> <li>Facturation &agrave; l&rsquo;utilisation&nbsp;: Les services ne fonctionneront pas.</li> <li>Options&nbsp;: Vous pourrez utiliser les services pendant la p&eacute;riode pour laquelle vous avez pay&eacute;. Par exemple, le Passeport Donn&eacute;es 24&nbsp;h vous offre une p&eacute;riode compl&egrave;te de 24&nbsp;heures de service.</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <!-- faq 2 end --> <!-- /.bloc_content --></div> <!-- /.support_6 --></div> prépayé insuffisant solde 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Insufficient balance impacts

Your account balance is what drives your prepaid service. Fido notifies you free of charge when you have a low or insufficient balance.

Things to Know

  • Different fees are taken from your account on their respective anniversary dates. Fees associated with your plan are always taken first, followed by fees for any add-ons and 9-1-1 fees (provincial and non-government).
  • Any usage done outside of what is included in your plan or add-ons will incur a pay-per-use charge deducted from your remaining account balance.
  • If you don’t have enough funds in your account balance to cover the cost of pay-per-use charges, you will not be able to use your phone for any pay-per-use activity except for 911 and emergency calls.
  • If you don’t refill your account before your anniversary date, any remaining balance in your account will expire and be lost. You’ll no longer be able to use your phone except for emergency 911 calls.
  • However, you can restore your expired balance if you refill within 7 days after your anniversary date. See how to verify your anniversary date.
  • Never worry about low or insufficient balance with Auto Refill.

What happens when you have a low balance (all plan types):

Low balance
  • If your account reaches less than $3, a message will appear on your Fido phone screen after a transaction (making or receiving a call, sending a text message, etc.) reminding you to refill your account.
Approaching your anniversary date
  • If your anniversary date is within the next 5 days or less, a message will appear on your screen after a transaction reminding you to refill your account.
  • If your anniversary date is within the next 2 days or less, a text message will be sent reminding you to refill your account.

What happens if you don't have enough balance in your account to complete a transaction:

Insufficient balance (all plans)
  • If you attempt to complete a transaction when you have an insufficient balance, you'll get a text message reminding you to refill your account.
Failed daily/monthly service fee (all plans)
  • If you don’t have enough funds in your account to cover the cost of a plan or add-on, a text message will be sent to advise you.
Daily/Monthly plan
  • If you don’t have sufficient funds in your account to cover the cost of your plan on the due date of your payment, any usage made will be deducted on a pay-per-use basis from your account.
Add-ons (daily/monthly plan)
  • If you don’t have sufficient funds in your account to cover the cost of an add-on on the due date of your payment, any usage made will be deducted on a pay-per-use basis from your account.
Making or receiving a call
  • If you’re on a Prepaid By the Minute plan, you will not be able to make or receive calls.
  • If you’re on a Prepaid By the Day or By the Month plan and make a call type that is not included in your prepaid plan, you won’t be able to make or receive calls.
Sending a text message
  • Pay-per-use users: you won’t be able to send text messages.
  • Add-ons: if you still have space available, you can send your remaining messages in the period you paid for.
  • If you’re on a Prepaid By the Day or By the Month plan that includes text messaging and have used up the allotted space in your plan, you will not be able to send any text messages.
Receiving a text message
  • Pay-per-use users: you’ll continue to receive text messages as long as your balance doesn’t reach $0.
  • Add-ons: you’ll continue receiving text messages during the period you paid for.
  • If you’re on a Prepaid By the Day or By the Month plan that includes text messaging, and have used up the allotted space in your plan, you’ll continue receiving text messages during the period you paid for.
Other services
  • 911 calling is always available.
  • Pay-per-use users: services will not work.
  • Add-ons: you will continue to be able to use the services for the period you paid for (i.e. Data Day Pass will allow service for the full 24-hour period)
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