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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Akamai-Origin-Hop] = [1] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (http://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Accept-Encoding] = [gzip] [Pragma] = [no-cache] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-1237655945] [True-Client-IP] = [54.198.243.51] [Via] = [1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=2000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-9194068;70436629;2;-9194068;70436629;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.198.243.51] [X-dynaTrace-Application] = [Fido.ca] [If-Modified-Since] = [Sat, 21 Apr 2018 19:27:52 GMT] [X-Forwarded-For] = [54.198.243.51] content handset-purchase-on-bill on /default/main/internet/fido/WORKAREA/common en_US j6ho4ri9 2017-08-24 18:32:52 site/support j6ho4ri9 templatedata/site/support/data/billing-account/handset-purchase-on-bill 1503613972 2017-09-01 02:04:08 /default/main/internet/fido/STAGING /default/main/internet/fido handset-purchase-on-bill 1503703142532 2017-09-01 02:04:08 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/handset-purchase-on-bill templatedata/site/support/data/billing-account/handset-purchase-on-bill true handset-purchase-on-bill ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing Management customer regular faqs Wireless monthly 1446230394486 Understand handset purchase charged on bill | Fido Support Understanding handset charges on your bill <h2>Understanding your handset charges on your bill</h2> <p>Credits and charges associated with your phone purchase will be found under the Other charges and credits section of your monthly bill.</p> <p>Here are 3 examples of how your phone could be charged on your bill:</p> <!-- ACCORDION [START] --> <div class="faq-container"> <div class="faq-question"> <h3>Phone purchase with Tab24 agreement rebate</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <ul> <li>Your phone will be charged at the full no-term price, minus the applicable agreement rebate. <ul> <li>i.e.: The phone costs $100 - $60 agreement rebate = $40 + taxes. </li> </ul> </li> <li>A one-time $25 Hardware Upgrade Administrative Fee applies to hardware upgrades by existing customers.</li> </ul> </div> </div> </div> <!-- ACCORDION [END] --> <!-- ACCORDION [START] --> <div class="faq-container"> <div class="faq-question"> <h3>Phone purchase with agreement and FidoREWARDS<sup><small>TM</small></sup> credit redemption.</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <ul> <li>Your phone will be charged at the full no-term price, minus the applicable agreement rebate, plus the taxes AND your FidoDOLLARS credit. <ul> <li>i.e.: The phone costs $100 - $50 agreement rebate = $50 + taxes. Therefore, $50 + taxes = $56.44 - $25 FidoDOLLARS credit = $31.44.</li> </ul> </li> <li>A one-time $25 Hardware Upgrade Administrative Fee applies to hardware upgrades by existing customers.</li> <li>See <a title="How FidoREWARDS are applied to your invoice." href="/web/content/whyfido/fidodollars&amp;lang=en">How FidoREWARDS are applied to your invoice.</a> </li> </ul> </div> </div> </div> <!-- ACCORDION [END] --> <!-- ACCORDION [START] --> <div class="faq-container"> <div class="faq-question"> <h3>Phone purchase at the retail no-term price with FidoDOLLARSTM<sup><small>TM</small></sup> no-term credit</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <ul> <li>Your phone will be charged at the full no-term price, plus the taxes followed by the FidoDOLLARS credit, if applicable. <ul> <li>A one-time $25 Hardware Upgrade Administrative Fee applies to hardware upgrades by existing customers.</li> </ul> </li> <li>i.e.: The phone costs $150 + taxes = $169.31 - $80 FidoDOLLARS credit. Therefore, the total is $169.31 - $80 FidoDOLLARS credit = $89.31.</li> <li>See <a title="how FidoREWARDS are applied to your invoice." href="/web/content/whyfido/fidodollars&amp;lang=en">How FidoREWARDS are applied to your invoice.</a></li> </ul> </div> </div> </div> <!-- ACCORDION [END] --> <div class="support-divider-primary">&nbsp;</div> <!-- ACCORDION [START] --> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>See full details</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Offers subject to change without notice. A standard $25 Hardware Upgrade Administration Fee applies to hardware upgrades. Taxes extra. FidoDOLLARS cannot be exchanged for cash returned, or credited back to your account. Only the account holder can complete transactions involving FidoDOLLARS. Your account must be in good standing. Each FidoDOLLARS point corresponds to one (1) dollar applicable to the regular price in effect at the time of FidoDOLLARS redemption, including applicable taxes, except for taxes applicable to add-on services which cannot be paid using FidoDOLLARS. Subject to the FidoREWARDS Program Terms and Conditions, <a class="linkclick" href="/web/content/terms">fido.ca/terms.</a></p> </div> </div> </div> <!-- ACCORDION [END] --> Billing and Usage Understanding handset charges Comprendre les frais d’achat d’appareil figurant | Soutien Fido Comprendre les frais d’achat d’appareil figurant sur votre facture Comprendre les frais d’achat d’appareil figurant sur votre facture <p>Les cr&eacute;dits et les frais associ&eacute;s &agrave; l&rsquo;achat de votre t&eacute;l&eacute;phone se trouvent dans la section Autres frais et cr&eacute;dits de votre facture mensuelle.</p> <p>Voici trois exemples de la fa&ccedil;on dont les frais d&rsquo;achat d&rsquo;appareil sont port&eacute;s &agrave; votre facture :</p> <!-- ACCORDION [START] --> <div class="faq-container"> <div class="faq-question"> <h3>Achat d&rsquo;appareil avec rabais li&eacute; &agrave; une entente Balance24</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <ul> <li>L&rsquo;appareil sera factur&eacute; au plein prix sans abonnement, moins le rabais applicable li&eacute; &agrave; l&rsquo;entente. <ul> <li>Par exemple, l&rsquo;appareil co&ucirc;te 100 $ - rabais li&eacute; &agrave; l'entente de 60 $ = 40 $ (taxes en sus). </li> </ul> </li> <li>Des frais administratifs uniques de 25 $ sont impos&eacute;s pour le rehaussement de l'appareil pour les clients actuels.</li> </ul> </div> </div> </div> <!-- ACCORDION [END] --> <!-- ACCORDION [START] --> <div class="faq-container"> <div class="faq-question"> <h3>Achat d&rsquo;appareil avec entente et cr&eacute;dit en FidoR&Eacute;COMPENSES<sup><small>MC</small></sup></h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <ul> <li>Le t&eacute;l&eacute;phone sera factur&eacute; au plein prix sans abonnement, moins le rabais applicable sur l&rsquo;entente, plus les taxes applicables ET moins votre cr&eacute;dit en FidoDOLLARS. <ul> <li>Par exemple, l&rsquo;appareil co&ucirc;te 100 $ - rabais li&eacute; &agrave; l'entente de 50 $ = 50 $ (taxes en sus). Par cons&eacute;quent, 50 $ + taxes = 56,44 $ - votre cr&eacute;dit de 25 $ en FidoDOLLARS = 31,44 $.</li> </ul> </li> <li>Des frais administratifs uniques de 25 $ sont impos&eacute;s pour le rehaussement de l'appareil pour les clients actuels.</li> <li>Voir <a title="comment les FidoR&Eacute;COMPENSES sont appliqu&eacute;s &agrave; votre facture." href="/web/content/whyfido/fidodollars&amp;lang=fr">comment les FidoR&Eacute;COMPENSES sont appliqu&eacute;s &agrave; votre facture.</a> </li> </ul> </div> </div> </div> <!-- ACCORDION [END] --> <!-- ACCORDION [START] --> <div class="faq-container"> <div class="faq-question"> <h3>Achat d&rsquo;un t&eacute;l&eacute;phone au prix sans abonnement avec un cr&eacute;dit en FidoDOLLARS<sup><small>MC</small></sup> sans abonnement</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <ul> <li>Le t&eacute;l&eacute;phone sera factur&eacute; au plein prix sans abonnement, plus les taxes applicables ET moins votre cr&eacute;dit en FidoDOLLARS, le cas &eacute;ch&eacute;ant. <ul> <li>Des frais administratifs uniques de 25 $ sont impos&eacute;s pour le rehaussement de l'appareil pour les clients actuels.</li> </ul> </li> <li>Par exemple, votre t&eacute;l&eacute;phone co&ucirc;te 150 $ + taxes = 169,31 $. Par cons&eacute;quent, 169,31 $ - cr&eacute;dit de 80 $ en FidoDOLLARS = 89,31 $.</li> <li>Voir <a title="comment les FidoR&Eacute;COMPENSES sont appliqu&eacute;s &agrave; votre facture." href="/web/content/whyfido/fidodollars&amp;lang=fr">comment les FidoR&Eacute;COMPENSES sont appliqu&eacute;s &agrave; votre facture.</a></li> </ul> </div> </div> </div> <!-- ACCORDION [END] --> <div class="support-divider-primary">&nbsp;</div> <!-- ACCORDION [START] --> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>Voir tous les d&acute;tails</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Les offres peuvent &ecirc;tre modifi&eacute;es sans pr&eacute;avis. Des frais administratifs courants de 25 $ s&rsquo;appliquent pour le rehaussement d&rsquo;appareil. Taxes en sus. Les FidoDOLLARS ne peuvent &ecirc;tre &eacute;chang&eacute;s contre de l'argent comptant ni cr&eacute;dit&eacute;s &agrave; votre compte. Seul le titulaire du compte peut effectuer des transactions avec des FidoDOLLARS. Votre compte doit &ecirc;tre en r&egrave;gle. Chaque point FidoDOLLARS correspond &agrave; un (1) dollar applicable sur le prix courant qui est en vigueur au moment de l'utilisation des FidoDOLLARS, comprenant les taxes applicables, &agrave; l'exception des taxes applicables sur les options qui ne peuvent pas &ecirc;tre pay&eacute;es avec des FidoDOLLARS. Sous r&eacute;serve des modalit&eacute;s du programme FidoR&Eacute;COMPENSES. <a href="/web/content/terms/fido_terms_and_conditions">fido.ca/modalites.</a></p> </div> </div> </div> <!-- ACCORDION [END] --> Comprendre les frais votre facture 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Understanding handset charges on your bill

Understanding your handset charges on your bill

Credits and charges associated with your phone purchase will be found under the Other charges and credits section of your monthly bill.

Here are 3 examples of how your phone could be charged on your bill:

Phone purchase with Tab24 agreement rebate

  • Your phone will be charged at the full no-term price, minus the applicable agreement rebate.
    • i.e.: The phone costs $100 - $60 agreement rebate = $40 + taxes.
  • A one-time $25 Hardware Upgrade Administrative Fee applies to hardware upgrades by existing customers.

Phone purchase with agreement and FidoREWARDSTM credit redemption.

  • Your phone will be charged at the full no-term price, minus the applicable agreement rebate, plus the taxes AND your FidoDOLLARS credit.
    • i.e.: The phone costs $100 - $50 agreement rebate = $50 + taxes. Therefore, $50 + taxes = $56.44 - $25 FidoDOLLARS credit = $31.44.
  • A one-time $25 Hardware Upgrade Administrative Fee applies to hardware upgrades by existing customers.
  • See How FidoREWARDS are applied to your invoice.

Phone purchase at the retail no-term price with FidoDOLLARSTMTM no-term credit

  • Your phone will be charged at the full no-term price, plus the taxes followed by the FidoDOLLARS credit, if applicable.
    • A one-time $25 Hardware Upgrade Administrative Fee applies to hardware upgrades by existing customers.
  • i.e.: The phone costs $150 + taxes = $169.31 - $80 FidoDOLLARS credit. Therefore, the total is $169.31 - $80 FidoDOLLARS credit = $89.31.
  • See How FidoREWARDS are applied to your invoice.
 

See full details

Offers subject to change without notice. A standard $25 Hardware Upgrade Administration Fee applies to hardware upgrades. Taxes extra. FidoDOLLARS cannot be exchanged for cash returned, or credited back to your account. Only the account holder can complete transactions involving FidoDOLLARS. Your account must be in good standing. Each FidoDOLLARS point corresponds to one (1) dollar applicable to the regular price in effect at the time of FidoDOLLARS redemption, including applicable taxes, except for taxes applicable to add-on services which cannot be paid using FidoDOLLARS. Subject to the FidoREWARDS Program Terms and Conditions, fido.ca/terms.

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